Date Received: 2023-11-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Someone hacked my fifth third credit card through XXXX as I had my card attached to that account for purchases. They were able to change the address and name to theirs and have the merchandise sent to their home address. As soon as I saw the charge, I called fifth third Bank cancel the credit card, and speed the charges. I just received a statement from fifth third bank that states that I am responsible for the charge and they have now charged my credit card back with the purchase amount. I did not make the purchase or the charge. The credit card information that I am submitting is the old credit card that has been discontinued. Fifth third bank charged my replacement card, which information is not included on this form, with the charges from XXXX
Company Response:
State: FL
Zip: 33781
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance to the Fair Credit Act. These creditors have violated my rights under 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604A Section 2 also states consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666B a creditor may not treat a payment on credit card account under an open consumer credit event as late for any purpose.
Company Response:
State: OH
Zip: 45042
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: This is an issue that I have with 5/3 bank, I have an open checking account with them and did not enrolled in overdraft protection, and for a transaction of {$30.00} that went through my checking, now they are charging me {$170.00} for overdraft protection. To enrolle on overdraft protection, I should have saving account or credit card account to protect the overdraft protection, the payment of {$30.00} must be rejected because I don't have money to spend on the account, the bank is doing that to charge the customer unfairly.
Company Response:
State: IN
Zip: 46143
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Fifth third bank XXXX XXXX XXXXXXXX XXXX XXXXXXXX Removed the inquire from my credit report
Company Response:
State: NV
Zip: 89128
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Both my wife and I bank with Fifth Third Bank. Our sirect deposits were supposed to land in the accounts this morning. They have not. We are in a time crunch, as we have not paid all of this month 's bills this month. If we can not access our pay, we will face the foreclosure of our home, the diminishment of our credit, and the inability to cover crucial bills like heat, water, and food, and will need to drop out of civilization. Please have them address our receipt of pay immediately.
Company Response:
State: IA
Zip: 50315
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a checking and a money market account ( MMA ) with Fifth Third Bank online on XX/XX/2023 and set up a link of these accounts with an account my XXXX and I have at XXXX XXXX. After the link was confirmed, I initiated within my login at Fifth Third two ACH transfers from XXXX, one for {$10.00} into the checking account at Fifth Third and another for {$25000.00} into the XXXX at Fifth Third. The {$10.00} deposit was processed successfully on XX/XX/XXXX and there is no issue with it. However, Fifth Third never deposited the XXXX XXXX transfer into my XXXX at Firth Third, even though they had debited the amount from our XXXX account on XXXX XXXX, XXXX. Furthermore, they locked my accounts such that I could not login to access my accounts. Subsequently, Fifth Third sent a letter to me threatening to close my accounts and report to credit bureaus such that other institutions may not do business with me in the future. I called Fifth Third and went to their local branch twice and spoke with the assistant branch manager. They kept telling me to ask XXXX XXXX to file a claim to get my money back, even after I had both the 53rd manager and a manger at XXXX speak to each other on the phone directly. The fault is 100 % Fifth Third 's because they had my funds and there was absolutely no reason for them not to deposit my funds into my account. However as of today ( XX/XX/2023 ), the issue persist.
Company Response:
State: GA
Zip: 30345
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Called into fifth third bank to discuss my overdraft fees and deposits the nasty lady transferred me to a different department in the middle of me talking. They have been charging me excessive overdraft fees even when the overdraft is due to disputes and incorrect charges and fifth third has told me regardless of why an overdraft fee is accessed they would not reverse any fees past XXXX dollars. They lady transferred me to the wrong department in the middle of me talking and asking a question. Trying to use their chat support people the agents just send templates and they end the chats without even speaking to me. They are continuing to charge me excessive overdraft fees and refusing to resolve the matters Im so sick of XXXX customer service with this bank at this point I have a Lawsuit filed against a company branch manager XXXX XXXX at the XXXX XXXX XXXX Illinois location referred me to and I named him in that complaint I will now be taking full steps to add fifth third bank as a third party to that lawsuit this is ridiculous. Nasty XXXX customer service and excessive fees.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: - I am power of attorney for a checking account in XXXX that belongs to my mother and I live in a different state, I provided the bank the Power of Attorney documentation and have had access to her account for several months up to now. - I made a large deposit into my mothers checking account on XX/XX/2023 - I have a legal Personal Service Agreement set up to help manage the large amount of funds that were deposited that requires the funds to be placed in a separate checking account per advisement of the lawyer that set up the Personal Service Agreement. - I corresponded with my mothers checking account bank branch representative regarding how to transfer this large amount of funds into a new checking account with a different institution to help manage the funds separately for the Personal Service Agreement since I am in different state and can not visit a branch to facilitate a cashiers check or wire transfer. - The branch representative for my mothers bank suggested that since I am power of attorney and can sign for her account that I write a personal check to myself to facilitate transfer of funds for the Personal Service Agreement at which time, the bank representative mailed checks to me as power of attorney for the said account. - Upon receipt of checks, I wrote a check to myself and deposited into the new checking account under my name so I can manage the funds within the parameters of the Personal Service Agreement. - Per the language within the Personal Service Agreement, I wrote the a check for the amount listed in the agreement which happened to be for over the amount that was actually available in my mothers account, this was an administrative error due to lack of oversight by me and the check was returned. - I then wrote a second check for a lesser amount leaving funds in the account at which time, my mothers bank from which the check was written put a STOP pay on this check due to suspected FRAUD by me and did not attempt to contact me regarding the situation. - This action triggered my personal banking institution to cut me off from access to my bank account and my funds causing detrimental personal financial repercussions and intense stress. - Additionally my mother is currently in hospice care and anticipated to pass away therefore I am under extreme personal duress in addition to this financial complication. - I contacted the fraud department for my mothers bank, I explained the situation and sent them a copy of the Personal Service Contract that has been drafted by my lawyer. - I explained to my mothers bank that my personal banking account has been blocked and additionally that my mother was in XXXX XXXX and would be passing away eminently and I needed a resolution quickly to help facilitate proceeding with the Personal Service agreement on her behalf and upcoming funeral costs. -The representative from the Fraud Protection department at my mothers bank informed me that the account is under investigation and I would receive a call within XXXX days and they would not provide any further information. -Despite explaining the urgency of my situation my mothers bank is unwilling to assist me in finding a resolution quickly while holding the funds XXXX and perpetuating adverse consequences in relation to the hold placed on my personal bank account of which I have been a member for XXXX years, causing extreme distress and inconvenience to manage my life affairs. My bank advised me to file this complaint due to the lack of attention to this individual situation and the unreasonable length of time it is taking to prove a resolution on my behalf.
Company Response:
State: CA
Zip: 94590
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Since beginning of XX/XX/2023 till today, the bank has been charging me overdrafts fees of over {$2500.00} despite the fact that I have overdraft protection set up on my account. I reached out to the local branch and the mangers to help resolve these issues and unfortunately, they didnt return my calls and when I visited the bank in person, they couldnt give me any explanation or take any responsibility. As result of the lack of communication and support to my account, and the excessive fees, my account is overdrawn and I lost over {$2500.00} of unjustified fees. I had the funds available in my credit cards and my line of credit, but the staff failed to connect either as overdraft protection as I requested several times Secondly, my incoming deposits were delayed by the bank and were not cleared till I had so many overdraft fees which caused less funds available in my account. I was also blocked on the app from making any checks deposit and had no access to make any deposits. I made several phone calls and visits to my local branch, requested help but sadly they failed to call back, or provide solutions on time, or resolve these issues or even show any kind of caring. Additionally, this was not the first time this had happened, earlier this year, my account was mistakenly by the bank overdrawn by over {$19000.00}, which also created issues on my account and it took the local staff weeks to take responsibility and resolve it. I finally contacted the office of the president and sent a formal complaint in writing, my complained was ignored and i never receive any response, I even called couple of times, no one return my calls. Finally I called on XXXX XXXX, XXXX and the person answered the phone give no answer or solutions to my complain.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: the company that gave me the home loan. made all the payments on time and they made me a late payment. which is seriously affecting my credit. I contacted them and they still haven't given me a response or removed that late payment from my credit. please help me with this. -15usc.1666b law
Company Response:
State: FL
Zip: 33027
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A