FIFTH THIRD FINANCIAL CORPORATION


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by FIFTH THIRD FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Money order
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Payroll card
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 7920550

Date Received: 2023-11-28

Issue: Credit monitoring or identity theft protection services

Subissue: Problem with product or service terms changing

Consumer Complaint: On XX/XX/XXXX, at approximately XXXX XXXX XXXXXXXX XXXX I attempted to advance to myself online {$50.00} from my HELOC account ending in XXXX that was opened on around XX/XX/XXXX. The amount of the line of credit was {$180000.00}. At the time of opening, I was informed I would be able to draw on this account up to that amount at my request for a minimum of 10 years. However, my attempt to advance myself on the referenced date was denied even though there was XXXX dollar balance on the account and XXXX money owed. A pop-up window instructed me to call XXXX. Looking at the information on my account I saw on XX/XX/XXXX " Place Adv Block. '' I assumed I was being blocked from making advances and called the XXXX number to confirm. The first rep I got, XXXX, confirmed that I could not get an advance. I explained that I was just charged {$65.00} on XX/XX/XXXX for " LOC Annual Fee '' and told him if I was blocked from taking an advance then I demanded my {$65.00} Annual Fee returned and the account closed, since a new HELOC one can not draw on is worthless. And I was being charged for this worthless product. XXXX attempted to try to explain to me why this was the case and I cut him off and told him I didn't care the reason, just close the account and refund me. I called him a name, and he hung up the phone on me. I called back and this time got XXXX. She wouldn't give me her last name but did give me a company ID of XXXX. I told XXXX about my experience with XXXX and that I wanted a refund of the annual fee I had paid and to close the account. She put me on a brief hold and when she came back she told me I could only do this in writing but did not give me the address to send the written demand to. I asked her if there were any hidden charges I would incur. I asked her for a straightforward yes or no answer to a straightforward yes or no question. She hemmed and hawed and eventually said " I don't perceive any. '' I asked her to please answer yes, no or I don't know ( as I was short on time ) and she too then hung up the phone on me. I called back but got a message that the department was closed for the day. I want my {$65.00} returned, and this worthless HELOC closed. I spent about an hour dealing with this issue so I also want to get paid for my time. My rate is $ XXXX. That comes to a total of {$940.00}.

Company Response:

State: IL

Zip: 60630

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7920502

Date Received: 2023-11-28

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I am writing to express my concern regarding an erroneous late payment that has been reported on my credit report. I have made multiple attempts to rectify this issue by contacting the merchant as well as XXXX, XXXX, and XXXX directly, yet I have not received any resolution or acknowledgement of my dispute. According to my credit report, there is a late payment entry recorded for an account that does not reflect my financial history accurately. I have thoroughly reviewed my records, and there was no occurrence of any late payment associated with this account. This misinformation is adversely affecting my credit rating, and consequently, it is hindering my ability to obtain a mortgage and purchase a home. I have diligently contacted the merchant in question, explained the situation, and requested their assistance in resolving this matter. Unfortunately, despite their acknowledgment that there was an error made, they have failed to take appropriate action to correct the reporting with the credit bureaus. I appreciate your attention to this matter and your prompt resolution. Please inform me of the actions taken to resolve this dispute at your earliest convenience. I look forward to a positive outcome and renewed confidence in the accuracy of my credit report. Thank you for your immediate attention to this matter. Sincerely,

Company Response:

State: CO

Zip: 80205

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7920068

Date Received: 2023-11-28

Issue: Opening an account

Subissue: Account opened without my consent or knowledge

Consumer Complaint: Fifth Third Bank XXXX account number XXXX Opened XX/XX/2020 Closed Date XX/XX/2020 Account closed and reported under my name on XXXX XXXX XXXX This account has been opened under my name without my authorization or permission. I have reached out o the bank and nothing was resolved. I have pure rights and am entitled for my name to be secured without being tampered with. I have no knowledge of this account.

Company Response:

State: IL

Zip: 60402

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7920003

Date Received: 2023-11-28

Issue: Opening an account

Subissue: Account opened without my consent or knowledge

Consumer Complaint: FIFTH THIRD BANK- XXXX ACCOUNT NUMBER XXXX, OPENED XX/XX/XXXX CLOSED XX/XX/XXXX. Account closed and reported under my name on XXXX XXXX XXXX This account has been opened under my name without my authorization or permission. I have reached out o the bank and nothing was resolved. I have pure rights and am entitled for my name to be secured without being tampered with. I have no knowledge of this account.

Company Response:

State: IL

Zip: 60402

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7919961

Date Received: 2023-11-28

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: XXXX XXXX ( XXXX XXXX ) and XXXX XXXX ( all information Ive found about this merchant is that its a scam ) allowed fraudulent transactions to be posted on their card batches. I filed a fraud claim with my bank, Fifth Third, for those two transactions and a third transaction that was already stopped by the merchant for being fraudulent and is no longer part of the fraud investigation by Fifth Third.

Company Response:

State: MI

Zip: 480XX

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7913751

Date Received: 2023-11-29

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: Fifth Third Bank initiated an inquiry on my credit report without obtaining my consent when I explored the possibility of opening a bank account with them.

Company Response:

State: NC

Zip: 28120

Submitted Via: Web

Date Sent: 2023-11-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7911682

Date Received: 2023-11-27

Issue: Problem with a company's investigation into an existing issue

Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone

Consumer Complaint: This memo brings to your attention serious allegations concerning the business practices of XXXX XXXX and our numerous, yet unsuccessful amicable attempts to remedy the situation. We purchased solar panels for our XXXXXXXX XXXX home from XXXX XXXX XXXX on XXXXXXXX XXXX and had them installed and operational this XXXX We financed the purchase through XXXX and consented to all its terms. Most favorably, our exceptionally low interest rate, with its equaky low monthly payment, made our loan even more attractive because it was assumable. So, after we accepted an offer to buy our home in XXXX, we were puzzled, perplexed andeventually disturbed that the buyers who qualified for a {$710000.00} mortgage were rejected totake over the {$45000.00} loan for the solar panel as part of the sales contract. Over the course of several days, our real estate brokers along with the buyers agent were givencontradictory and opaque explanations for the rejection : from shifting assertions as to thecredit score requirements XXXX said the buyers failed to meet, to unspecified and non-disclosable requirements of loan originators. We were informed XXXX minimum scorerequirement was XXXX, rather high, then XXXX, and then again XXXX. We remain unclear as towhich score is true. Nonetheless, having rejected both buyers, XXXX was invoking the contractual terms todemand immediate payment in full. The result : instead of solar panels being an attractive assetin selling our home, it became a major impediment. This position by XXXX is blatantly self-serving, deceptive, unfair, and quite possibly inviolation of state and federal banking regulations. We are seeking an inquiry and intervention by the Attorney XXXXenerals Office of Consumer, and with the Consumer Financial Protection Bureau Protection, with a request for specific information related to : Credit worthiness criteria for applicants, including credit score, and any additional considerations Average credit score of approved applicants Average credit score of applicants by race, ethnicity, country of origin and zip code Approval rate of applicants by race and ethnicity, country of origin and zip code Denial rate of applicants by race and ethnicity, country of origin and zip code Successful completed assumption of sellers by race, ethnicity, country of origin and zipcode Breakdown by race, ethnicity, country of origin and zip code borrowers who XXXX has demanded payment in full due to rejection of applicants to assume loans After we notified the company of or intent to file complaints, the XXXX XXXX instaler was told XXXX would seek to qualify the buyers. How? By asking for proof of income. So, we additionally want to know did XXXX alter stadard application practice on these applicants/buyers, in a rush to denial/ judgement when it never sought information on their ability to pay and assume the loan? We are reasonably concerned that certain classes of homebuyers who purchase solar panel and have them financed through XXXX will expereince undue hardship upon selling their homes if the bank rejects thier potential buyers. We anticipate with this information XXXX will see to it that our experience is reasonably remedied in a timely manner and is also not emblematic of a broader scheme of practicesarrayed against certain borrowers and homeowners. We are open to working with your respective representatives to satisfactorily resolve these issues.

Company Response:

State: MD

Zip: 210XX

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7911490

Date Received: 2023-11-27

Issue: Problem caused by your funds being low

Subissue: Overdrafts and overdraft fees

Consumer Complaint: They don't protect your account they allow companies to take out unauthorized charges when it will put your account into the negative and charges very high inconsistent overdraft fees and they take benefits away

Company Response:

State: IN

Zip: 47714

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7910811

Date Received: 2023-11-27

Issue: Closing an account

Subissue: Can't close your account

Consumer Complaint: Fifth Third has refused to close our XXXX account for our son and now is hanging up when we call to close our personal checking. We have moved XXXX hours away from the nearest branch and XXXX from our home branch. We are not driving XXXX hours to close an account. Close the accounts!

Company Response:

State: AL

Zip: 357XX

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 7908207

Date Received: 2023-11-27

Issue: Opening an account

Subissue: Didn't receive terms that were advertised

Consumer Complaint: I opened a new FIFTH THIRD MOMENTUM SAVINGS and CHECKING accounts on XX/XX/XXXX. Link for the promotion https : //www.53.com/content/fifth-third/en/mkg/checking-offer.html To qualify for the {$350.00} checking bonus, provide the offer code, open a Fifth Third Momentum Checking, or Preferred2 checking account by XX/XX/XXXX and make direct deposits totaling {$500.00} or more within 90 days of account opening. I made multiple direct deposits totaling {$500.00} or more within 90 days of account opening. I never received the {$350.00} bonus within 10 business days of completing the qualifying activity requirements. I contacted FIFTH THIRD bank on XXXX about the promotion and they refused to honor the promotion.

Company Response:

State: MI

Zip: 48336

Submitted Via: Web

Date Sent: 2023-11-27

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.