Date Received: 2023-11-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: my bank 5/3 text me and low account but then took my other card ending in XXXX the was also low and transform money in my main account that was low too in which cause XXXX to be over draft on that account been that they did not just stop payment on card XXXX and transform it in to my low account of being low in the first place causeing me to be over draft and now paying for that with a XXXX charge to my low account if both account was low then why charge the XXXX card to my account in the first place causeing me to go deeper in the hole they should not pay the XXXX card to my account in the first place they should of decline payment in the first place been no money in both account and not put me in this mess this is unfair
Company Response:
State: FL
Zip: 34668
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: me and my boyfriend were messaging this well-known XXXX XXXX XXXX XXXX which we come to find out he was impostering this account. It was a fully verified account with XXXXXXXX XXXX XXXX told us to wire money to this specific account for a watch we did and no one responded and we got no watch
Company Response:
State: KY
Zip: 41071
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: This bank had the worst online interface right along with XXXX which is why I closed down my account. I was locked immediately from everything. It's not a joke, your group is a bunch of scammers. I expect that I hear no nonsense from your side, things are settled between us. Now, I need you to stop the mailing me following me to my new addresses here soliciting my mailbox with your XXXX. I told the bank and they promised me that I would get no mail and no phone calls. Both have been violated with XXXX advertisements and updates about a closed account. Like I give a XXXX. My account is saved to phone number XXXX and my name is listed as XXXX XXXX XXXX XXXX XXXX XXXX XXXX, oh. XXXX. You can stop contacting me right now and stop soliciting the usps to get my addresses as well. We finished out now I expect to stop receiving XXXX from this XXXX bank. I will not be contacting you at all so do not expect a response regardless of your " official '' or " unofficial '' response. I do not care about your opinion I told you I felt about your bank. XXXX is better than you. Take care.
Company Response:
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I am writing to formally lodge a complaint against Fifth Third Bank for the egregious mismanagement of my mortgage escrow account. This letter serves to highlight the sequence of events that have not only caused significant financial distress but also reflect a gross negligence on the part of the bank. Fifth Third Bank, after acquiring my loan from a previous lender XXXX of XXXXa transition over which I had no control or sayfailed in their fundamental duty to inform me of critical changes to my escrow balance. I was kept in the dark when my escrow account went into a negative balance when the Property Taxes were paid XXXX of XXXX. This lapse in communication is a blatant disregard for the duty of care owed to their customers. Adding insult to injury, the bank continued to collect an incorrect ( {$2100.00} ) amount for escrow for an entire year, exacerbating the deficit in my account. Again, I was met with a disconcerting silence from FifthThird Bank ; no attempt was made to inform or consult me about these developments that I should be paying {$400.00} more monthly to adjust for the new tax assessment. It is not only unprofessional but also unethical to keep a customer uninformed about such critical financial matters. The culmination of this negligence has resulted in a sudden and unreasonable demand from the bank for me to pay an additional {$1100.00} per month to rectify their mistake. This expectation, delivered XX/XX/XXXX with a mere 30-day notice, is not only unfair but also financially burdensome. Furthermore, I suspect this lack of communication regarding the property tax rate change and the corresponding increase in my home 's value was a strategic move by XXXX and Fifth Bank. By not acknowledging these changes, the bank conveniently avoided reaching the 80 % loan-to-value threshold that would necessitate the discontinuation of mortgage insurance. The omission of said mortgage insurance would have rectified the deficit created by this egregious oversight. This action, or lack thereof, suggests a deliberate attempt to profit at my expense. I am compelled to point out that such burdensome financial tactics can lead to devastating consequences, including the loss of homes. This is especially concerning in beach communities where the demographic is predominantly white. The actions of Fifth Third Bank, I fear, may be part of a larger, more insidious agenda to keep XXXX families out of these communities. I am sure that I am not the only customer who has suffered due to these practices. This situation raises serious concerns about systemic discriminatory practices that could be affecting many other homeowners, especially in minority communities. It is imperative that the Consumer Financial Protection Bureau investigates Fifth Third Bank not only for their mismanagement of escrow accounts but also for potential discriminatory practices against minority homeowners. This entire ordeal has not only created a financial hardship for me but also significant stress and inconvenience in my time I can never get back.
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-16
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Fifth third ba m continues to charge me excessive overdraft fees XXXX of fees in two days. At this point I am beyond done with this bank Ive started preparing to file a lawsuit.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had a business account with fifth third, about a month ago a deposit of {$11000.00} was made into my checking account at fifth third by my merchant provider. After this deposit was made fifth third locked my account and requested some documents which showed the customer order and customer contact details. This deposit was never disputed by my customer but fifth third locked my account for reason best known to them. I reached out to them several times and they kept dragging the issue for as long as possible until they final closed my account. I went into the bank to ask for an update on my money and they claim i had no money in my account as at time of account closure which made no sense since the whole reason my account was locked was because of the {$11000.00} deposit made which was never disputed by my customer. They claim they have refunded the customer but the customer showed me proof that no refund was made into his bank account. I never received any check for my closing balance.
Company Response:
State: IN
Zip: 46342
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-17
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: I requested a copy of my consumer report from XXXX and found several negative items listed on my report that is inaccurate and have not been validated. The reported information is also being reported without my written consent to do so. I have asked for company to conduct an investigation and to delete all negative reporting items if proper copies of documentation bearing my signature pertaining to the negative items can not be giving to me.
Company Response:
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In reference to the complaint number XXXX. The sender 's bank had sent swift messages to the fifth third XXXX times, fifth third did not reply. I received an instruction from a manager in XXXX of the branches of Fifth Third in XXXX on how to send the XXXX form and request the money back. The sender ( XXXX XXXX ) initiated the XXXX form with the instruction given on XX/XX/XXXX, up till now, I have been visiting the branch and also calling the manager if I couldn't go, but the manager is telling me they have not replied her from the fraud protection if they see the request or not. Can someone please respond to my request, please? This is a typical XXXX indiscrimination against me, so humiliating and this is totally not making sense. They are just using my weakness against me. They are just treating me like XXXX, the sender had my car already so she kinda off cares less about how my bank is treating me and I keep paying XXXX XXXX on a car that should technically be sold. I don't have the money and I don't have my car either, this is just causing me XXXX XXXX every day to see a bank treating me this way for no reason. This is XXXX dollars we talking about and the fifth third is sitting on it for this long without a reasonable reason. I need someone to look into this for me. This is so shameful to see this kind of act in the banking sector.
Company Response:
State: IN
Zip: 46224
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Closing on a mortgage
Subissue: Delays with the closing process
Consumer Complaint: I am in the process of closing on an XXXX loan for my XXXX XXXX to payoff a XXXX XXXX XXXX XXXX loan. In the process of closing, the XXXX company discovered a XXXX XXXX lien placed by Fifth Third bank, my XXXX XXXX lender, on behalf of XXXX for XXXX. On XX/XX/XXXX, Payoff requested by XXXX company to XXXX. Notified XXXX company on XX/XX/XXXX that XXXX had no record of the account or lien. XX/XX/XXXX, I was notified by the XXXX XXXX company that they could not complete the loan until XXXX lien was paid off and they would need the payoff information to continue. Reached out to Fifth Third for this information and was transferred around to XXXX individuals, but no one was able to find this information. I submitted a complaint to the XXXX XXXX XXXX immediately after that call. XX/XX/XXXX, Received a call from office of the president at Fifth Third Bank and advised they are working on providing the information. I allowed XXXX days to pass with no update provided and then reached out on XX/XX/XXXX to the XXXX XXXX XXXX. Advised again still working on providing the information. Exchanged XXXX calls between XX/XX/XXXX and XX/XX/XXXX only to be referred back to XXXX even after I indicated they did not have this information and it had to come from Fifth Third Bank. XX/XX/XXXX submitted my own request to XXXX for information. XX/XX/XXXX XXXX on behalf of XXXX reaffirmed they did not have this information and I would need to contact Fifth Third Bank.
Company Response:
State: IL
Zip: 609XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I'm currently on a disaster forbearance plan that's protected from credit reporting. My credit score dropped by about XXXX points due to delinquency reporting.
Company Response:
State: CA
Zip: 95618
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A