Date Received: 2023-11-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I all fifth and third credit cards accounts are closed. I need them removed. I was victim of fraud..
Company Response:
State: GA
Zip: 30019
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: Fifth Third Bank has now TWICE allowed their employees to go into my account and change my address. They were NOT authorized to do so. Both times they removed my unit number from my address. This caused my initial credit card to be sent who knows where. After a lengthy phone call including an escalation, we were able to resolve this. I was told that AFTER they had already approved me, a manual verifier went into my application and updated my address likely via copy/paste, and forgot my unit number. I thought this would be the last issue. This second time happened XX/XX/2023 XXXX XXXX. I was able to find out from their representative that one of their branch employees went into my account to make this change. They deleted my unit number from my account yet again. I went in and manually updated it back to normal. The customer service representative was unable to state which branch did this and instead advised I go to " the nearest branch '' to resolve this violation of my account via unauthorized use. This is my 2nd complaint against Fifth Third Bank, which is displaying gross negligence in privacy practices. How are unauthorized employees allowed to go into peoples accounts? Does 53 allow them to borrow money too? It's unacceptable. Furthermore, this unauthorized security breach which is clearly the norm, can cause consumers to miss payments as we need a bill to know when to pay. Are you purposely doing this to collect late fees?
Company Response:
State: FL
Zip: 33442
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a new checking account on fifth third banks website and I still have not received the {$350.00} promotional bonus advertised for opening a new account. The promotional code XXXX was successfully applied when I opened this account and I have had {$500.00} direct deposited into my account from my job. I have met all requirements for this bonus and yet I am being told by customer service the code was not applied. I did everything required to receive this bonus, please correct this asap. Thank you.
Company Response:
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: date- XX/XX/21 amount- XXXX Ive contacted and requested the bank to release the funds as I saw and as its visible to them even the other person attached to my account also deposited XXXX XXXX checks from the same person to their personal account with XXXX as well and they released their funds. Its clearly not fraud if you just investigate for 10 minutes as I get the check from the same person the same time every year. I was cordial and understanding its even recorded in the online chat and the phone call I recorded. And the next actions the bank took was to freeze my account and take my direct deposit paycheck from my employer as well. They have taken my rightfully earned wages and is actively damaging my livelihood and have denied me communication and have refused to cooperate and resolve the issue theyve created.
Company Response:
State: OH
Zip: 45014
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On Wednesday XX/XX/2023 my wife contacted Fifth Third bank concerning closing an account, upon paying the overdraft balance of {$98.00} on a checking account that we were told could not overdraft we wanted to close the account as we do not bank with them often anymore. Upon paying off the remaining balance in the account we were informed that even though the account was closed if a party attempted to charge the account again that they would automatically reopen the account and we would be charged an overdraft fee.
Company Response:
State: TN
Zip: 37421
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: I was denied for a loan that I did not apply for.
Company Response:
State: SC
Zip: 29605
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Opened a XXXXSavings and checking acct on XX/XX/XXXX. Made 3 deposits totaling {$76000.00}. Did not receive ATM Debit cards. Our acct was hacked and {$5000.00} was transferred from our Savings to our Checking via phone and from XX/XX/XXXX to XXXX withdrawals totaling {$5000.00} were taken from our acct. We were not notified from our bank that our acct had been hacked. Went to the branch which we opened the accts. to put a freeze on all accts. The bank said in XXXX business days we would have a resolution. We spoke with the fraud department and the branch office numerous times and got nowhere. The banks fraud department said they have footage from the ATMS where the ATM card was used. I gave my description to the fraud department and they said that it was DEFINITELY not me. We received a letter from the bank on XX/XX/XXXX saying the phone transaction was valid and our claim was denied. The only person that had our private information was the person who opened our accounts!
Company Response:
State: FL
Zip: 33410
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: XXXX says issue is closed. it is not closed. I have not got my XXXX back yet. XXXX XXXX XXXX XXXX XXXX who cashed the stolen forged check. it's known this is a fraud case on different levels of fraud yet nobody is paying me money. they said they have uo to 180 days. well they investigated this & it is fraud so why can't they give me my money so I'm not homeless with XXXX kids when rightfully the XXXX procedures is reason my identity & check got stolen in the first place
Company Response:
State: IN
Zip: 465XX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I was not immediately informed that my checking account had been compromised a person arrested for writing checks against my checking account this was XXXX XXXX XXXX merged with mb financial and merged with 53 rd bank branch manager on XXXX XXXX XXXX in XXXX XXXX XXXX area has worked for all three since the incident occurred
Company Response:
State: IL
Zip: 60406
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a new account with fifth third bank around XXXX. Other than a {$10.00} cash deposit, i hadnt used the account for any deposits or purchases. Last week, I made my first larger deposit via ATM ( as the bank just closed ). I deposited {$500.00} in cash as well as 2 checks, 1 personal check from my XXXX for {$200.00}, and XXXX business check from my local fairgrounds for {$330.00}. XXXX or 3 days later, I tried to access my account via phone app to see if the checks had cleared yet. I didn't want to go to the bank for a cashier 's check if the funds weren't available yet. I was locked out of my account and when I tried the customer service phone number it said I was locked out and could not access my account. So I went into a local branch to sit with a banker and see what was wrong. She called their fraud department and they advised her that my account has been frozen bc they were " unable to verify the funds were intended for me. '' I was able to answer every security question they had for me, but said that wasn't enough. I would have to have my mother 's bank send them a copy of her bank statement showing the check had cleared her account. Then for the business check, I would need to provide a copy of the check stub that the check came with. I literally just threw the check stub away so I no longer had it. They said I would need to get a new one from the fair before my account would be released. I went ahead and called the fraud department number once I got back to my car. I spoke with a rep who only continued to say the same thing regarding their need for these documents to verify if these checks were actually intended for me or not. I then demanded to speak with a supervisor. The supervisor informed me of the same information and there was no other way or verification that I could do. When I said that wasn't acceptable, the supervisor said " either you give us the XXXX documents that we require or we will close your account and you will get nothing. '' I informed the supervisor that was blackmail and highly illegal. I also asked the supervisor why they wouldnt just put a XXXX business day hold on the checks if they were concerned for any reason. He said that wasnt possible. He repeated himself saying to give them the documents or I wouldn't receive any funds, then hung up on me. I called a banker in XXXX that helped me initially to set up my account and she confirmed that the fraud company that they partner with had flagged my check deposit as counterfit. She even tried calling them to reason with them but she said they were nothing but rude with her as well and refused to release my account under any other remedy. My mother did try to go to her bank today to get the " statement '' that fifth thirds fraud department is requiring, but her bank advised her not to provide anyone with such sensitive information. They said they have never heard of a financial institution requiring that and that it sound fraudulent to them. They said the check cleared the bank immediately and that fifth third knows that. I don't think I blame them, as the entire situation seems highly illogical to me as well. But now fifth third has the money from my mom 's check sitting in my account and refuses to release those funds to me bc they suspect I'm writing counterfeit checks. They also have the money from the local fair business. So if they can't or won't help me, then I'm truly screwed.
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A