ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 8173142

Date Received: 2024-01-12

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I am not aware of this debt, as I would like documentation of agreement from the creditor. I would like to have this issue resolved as soon as possible.

Company Response:

State: FL

Zip: 33025

Submitted Via: Web

Date Sent: 2024-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8172594

Date Received: 2024-01-13

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I sent a validation letter to this company on XX/XX/XXXX and they have not responded or sent validation within the 30 days as of today XX/XX/XXXX

Company Response:

State: GA

Zip: 30013

Submitted Via: Web

Date Sent: 2024-01-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8172587

Date Received: 2024-01-13

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: To Whom It May Concern : Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 U.S.C. 1692 et. seq., and the Fair Credit Reporting Act, 15 U.S.C. 1681 et. seq. that your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address or any other personal identifiers, but a request for VALIDATION made pursuant to the above named Titles and Sections. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. At this time I will also inform you that if your offices have reported invalidated information to any of the three major credit bureaus ( XXXX, XXXX, and XXXX XXXX ) ; this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Credit Reporting Act and Defamation of Character. It would be constructive for you to note that the FCRA ( Fair Credit Reporting Act ) section 609 ( c ) ( 2 ) ( E ) states : " a consumer reporting agency is not required to remove accurate derogatory information from a consumer 's file, unless the information is outdated under section 605 or can not be verified. The can not be verified is the key phrase, as you can see. Since I challenged you and your staff to verify, and you can not, that means all financial institutions and credit reporting agencies concerned with my account are required to remove any derogatory information. It can not be deemed accurate if it can not be verified. If it can not be verified, then it is required to be removed, according to the FCRA. Please be advised that the alleged debt that you are attempting collect is uncollectable for the following reasons : XXXX. Creditor is in breach of any alleged agreement that it claims I am bound by. 2. Creditor failed to make full disclosure in its credit card agreement prior to soliciting my application to be bound by it. 3. Due to the breach and lack of full disclosure, you are attempting to collect an alleged debt from me, you are committing false, deceptive, or misleading representations or means, in violation of Section 807 of the FDCPA, 15 U.S.C. 1692e, committing fraud. 4. Creditor has failed to fully disclose the fact that it sold its credit card receivables relating to the alleged account that you claim I am bound by. This transaction is a securitization. 5. Due to the securitization of the initial outstanding balances of the alleged account, creditor is not a holder in due course, and therefore has no rights or interest in the receivables you are attempting to collect. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response:

State: MA

Zip: 01841

Submitted Via: Web

Date Sent: 2024-01-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8171839

Date Received: 2024-01-17

Issue: Threatened to contact someone or share information improperly

Subissue: Contacted your employer

Consumer Complaint: I do not owe these people yet they have tried to get money from me that is not owed to them. They have taken me to court XX/XX/XXXX and are still trying to get what is not owed to them. XX/XX/XXXX they tried to garnish my pay in which I no longer work at the establishment. On XX/XX/XXXX they assumed that I worked at another company and decided to send them garnishment papers in which I no longer work there either.

Company Response:

State: FL

Zip: 32210

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8170664

Date Received: 2024-01-18

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: I write with utmost concern and urgency regarding the blatant violations present on my credit report. The following fraud account and unauthorized inquiries have been made without my explicit consent, constituting not only a severe breach of privacy but potentially identity theft. 1. Midland Credit Management XXXX 2. XXXX XXXX XXXX XXXX XXXXThis egregious violation not only questions the integrity of my personal information but raises serious concerns about identity theft in addressing these unauthorized inquiries, several key legal violations come to light. 1. Fair Credit Reporting Act ( FCRA ) Violations. Section 604. The inquiries lack permissible purpose, violating my rights to privacy. Section 606. The disclosure of investigative consumer reports occurred without proper authorization, Section 609. I have not been provided with adequate disclosures about these inquiries and fraud accounts. Section 611 : The procedures for disputing inaccuracies have been overlooked. 2. California Consumer Protection Code Violations. Title 37, Chapter 20 : Unfair or deceptive acts or practices have been committed. Section 37-20-110 : The unauthorized inquiries and accounts are clear violations of this code. Title 37 Chapter 20 : Unfair or deceptive acts or practices have been committed. Section 37-20-160. Procedures for correction of inaccurate information have been disregarded. I demand an immediate and thorough investigation into these violations, with prompt removal of these fraud accounts and unauthorized inquiries from my credit report. Failure to do so will compel me to take further legal action to protect my rights and seek redress from damages incurred. I am being violated by the Equal Credit Opportunity Act, as well as teh Consumer Credit Protecction Act. Your swift and decisive action in rectifying these violations is not only legally mandated but also essential in restoring the integrity of my credit history. I anticipate your cooperation in this matter and expect resolution within a reasonable timeframe. This complaint was construed and submitted in good faith.

Company Response:

State: CA

Zip: 91767

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169243

Date Received: 2024-01-18

Issue: False statements or representation

Subissue: Impersonated attorney, law enforcement, or government official

Consumer Complaint: ask for validation proof i owe this, not just using my info from other accounts, i disputed this account and it was remove already from in acturate info, and sold for the 3rd, plz remove no

Company Response:

State: PA

Zip: 15205

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8167318

Date Received: 2024-01-17

Issue: Communication tactics

Subissue: Called before 8am or after 9pm

Consumer Complaint: They frequently call outside allowable hours. I've told them not to call as I have an attorney. They call from multiple numbers multiple times per day. About half the time there is nobody on the line and their system hangs up on me when I answer.

Company Response:

State: MO

Zip: 657XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8167104

Date Received: 2024-01-17

Issue: Attempts to collect debt not owed

Subissue: Debt was already discharged in bankruptcy and is no longer owed

Consumer Complaint: I was advised that debt was no longer owed because it was included in XXXX. The company keeps attempting to collect debt by garnishing wages.

Company Response:

State: GA

Zip: 30291

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8166415

Date Received: 2024-01-17

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: The following corporations and agencies have violated my consumer rights, and I will be using every remedy under federal consumer law : They have ignored every letter of online activity that was sent to them to recognize their fault in this manner : XXXX XXXX XXXX, XXXX XXXX, Midland Collection Agency, XXXX, and XXXX : Under my rights under the Fair Debt Collection Practices Act ( FDCPA ), I request that your agency provide detailed verification of the alleged debt, including the original creditor 's name, the nature and amount of the debt, and any relevant contractual agreements. Failure to provide such verification will be considered a violation of my rights, which he still has not provided today. In light of the lack of a contractual relationship and unauthorized access to my private information, I request that your agency cease all communication with me regarding the alleged debt. Any continued attempts to collect on this debt without proper verification will be considered a violation of the FDCPA. I expect your agencies to conduct a thorough review of this matter and provide a written response within [ a reasonable time frame of 14 days ] addressing the concerns raised in this complaint. Failure to provide evidence of a valid contractual relationship or continued unauthorized access to my private information may result in further legal action to protect my rights. According to 12 CFR 1016.7, a consumer has the right to opt out of credit reporting services at any time. Despite my explicit request to exercise this right, the necessary information on opting out has not been provided. This failure to comply with the law is unacceptable.

Company Response:

State: GA

Zip: 314XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8166310

Date Received: 2024-01-17

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: MCM has been using harassment and intimidation to collect a debt I do not owe. MCM should be investigated.

Company Response:

State: TX

Zip: 75077

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.