ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6024272

Date Received: 2022-09-27

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I contact the company via mail on the following dates XXXX, XX/XX/XXXX to let them know that debt of {$1600.00} is not my debt, due to identity theft and to provide proof that I sign and/or agreed to the debt. The Midland Credit Management continuously sent letters harassing me about paying the debt of {$1600.00}. Dates I received letters are XX/XX/XXXX XX/XX/XXXX,, XX/XX/XXXX, XX/XX/XXXX.

Company Response:

State: FL

Zip: 33319

Submitted Via: Web

Date Sent: 2022-09-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6024180

Date Received: 2022-09-27

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Creditor Name MIDLAND CREDIT MANAGEMEN Account No. XXXX Original Creditor XXXX XXXX XXXX XXXX XXXX XXXX Responsibility Individual Condition Derogatory Original Balance {$370.00} Balance {$370.00} Date Opened XX/XX/2022 Date Reported XX/XX/2022 Remarks Account information disputed by consumer, meets FCRA requirements fraud account need to be removed off credit report profile

Company Response:

State: PA

Zip: 15221

Submitted Via: Web

Date Sent: 2022-09-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6022928

Date Received: 2022-09-27

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I'm XXXX XXXX, and I need your help in contacting this company. I made an attempt to get in touch with them to ask why someone had registered an account in my name. I regret that this extremely significant issue is now harming my credit profile. Since it also violates data privacy, I do not let anybody to use my name, date of birth, or any other information. They must identify who started the account in my name and just provide that individual my information. Kindly help me in solving this.

Company Response:

State: SC

Zip: 29420

Submitted Via: Web

Date Sent: 2022-09-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6022923

Date Received: 2022-09-27

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Hi, I'm XXXX XXXX, I need your help to reachout to this company. I tried contacting them to verify howcome that someone opened up an account under my name. This is a very serious matter and I feel bad that it is now affecting my credit profile. I do not authorize anyone to use my name, date or birth or any information as it is also against Data Privacy. They need to find out who opened the account under my name and just transfer those information to that person instead. Please help me get this resolved

Company Response:

State: MD

Zip: 21114

Submitted Via: Web

Date Sent: 2022-09-27

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6022423

Date Received: 2022-09-28

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I'm not sure what dates I should include but it started last month either XXXX or XXXX when I missed one payment with them. The amount was for {$35.00} dollars. I've already filled out the summons questionnaire paperwork that had to be turn into them within the 30 days. I faxed it in the very next day in that same week I received their summons paperwork. In the summons paperwork there was a question about how much I was willing to settle and I answered back to them {$1300.00} to pay them off completely but they are still harassing me by repeated phone calls. Please say that you can help me. I am trying to work with them. Thank you so much.

Company Response:

State: TX

Zip: 782XX

Submitted Via: Web

Date Sent: 2022-09-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6022012

Date Received: 2022-09-26

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: A law firm is trying to collect a debt payment that has been paid. Per Midland Credit Management statements, dated XX/XX/21, attached, I have paid a total of {$5400.00}. A total of {$5400.00} has been paid to the agency/law firmand should be considered paid in full, per official statements from Midland Credit Management XXXX who holds the account. I try to call the law firm ( XXXX, XXXX, XXXX ) and get atrocious hold times. Ive emailed with no response. I disputed w credit reporting agency ( at least one of them - the others are on my to do list ). Mind you, it has been 12 months since I had any communication w this company and NOW they threaten me with moving forward with judgement within 10 days of letter if they get a payment within 5 days of the date of the letter? No more payments will be sent to their agency or law firm.

Company Response:

State: NY

Zip: 140XX

Submitted Via: Web

Date Sent: 2022-09-26

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6021789

Date Received: 2022-09-26

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I need your HELP : MIDLAND BROKE THE LAW! ! On XX/XX/XXXX I sent certified mail to MIDLAND CREDIT MANAGEM of tradeline XXXX of alleged debt XXXX due to their actions in violating my consumer rights and FDCPA Laws by parking the alleged debt on my consumer reports without proper notification and verification. The violations committed against me negatively affected my position to apply for a mortgage. Despite the FTC has already taken enforcement action against a debt collector parking debts on credit reports without notice to consumers, Midland has blatantly committed deceptive acts in passive credit reporting or parking instead of active collection efforts like phone calls and letters. Midland the collector furnishes negative information to the XXXX, XXXX, and XXXX without ever attempting to contact me about the alleged debt but only waited until I the consumer discovers the negative information upon my intent to apply for a mortgage. Midland also ignored the CFPBs new debt collection regulations, effective XX/XX/XXXX that requires notice to consumers about an alleged debt before the account can be reported to CRAs. Midland played delayed tactics in only sending me correspondence which I attached to with respect to legal threats and used another unknown address which is not my consumer reports- see exhibits attached. ( another violation ). To date, Midland has not yet acknowledged the communication of certified mail attached.

Company Response:

State: GA

Zip: 30088

Submitted Via: Web

Date Sent: 2022-09-26

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6021747

Date Received: 2022-09-26

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: PLEASE REMOVE FROM CREDIT REPORT I DID NOT RECIEVE NOTHING ABOUT THIS DEBT BEING OWED. I DID NOT SIGN NO DOCUMENTS STATING I OWE THIS. THIS IS INACCURATE

Company Response:

State: PA

Zip: 190XX

Submitted Via: Web

Date Sent: 2022-09-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6020775

Date Received: 2022-09-26

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I told them i dnt know what deft they are talking about i dnt own anything

Company Response:

State: CA

Zip: 94568

Submitted Via: Web

Date Sent: 2022-09-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6020675

Date Received: 2022-09-26

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: I was contacted by phone from Midland Credit Management in XXXX at the outbreak of the pandemic. I told them then to cease and decist and that due to loss of income from the pandemic I was not able to pay them. Today, I received by mail a pre-legal notification. I contacted them and my number was dialled into a call centre in XXXX, not in the United States. I do not appreciate that. When I ordered them cease and desist in XXXX, it meant no communication from them was wanted. According to the letter, I received was the division manager and his name was XXXX XXXX. I would like to hear from him personally and not some madarchod in XXXX, who can barely speak English. I believe that Midland Credit Management is indifferent to the hardships caused by COVID and that they are cold blooded in trying to collect a debt from someone who has told them of a hardship. If they get an attorney to review my case, not only will I file another complaint, I will also contact the proper authorities in my state to get that attorney either suspended or disbarred all together. It would not be my first time doing this.

Company Response:

State: IN

Zip: 46304

Submitted Via: Web

Date Sent: 2022-09-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.