ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 8015444

Date Received: 2023-12-18

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I have recently reviewed my credit report and noticed that your collection agency has reported this debt. It is my understanding that under the FCRA, a creditor or collection agency must have a permissible purpose to furnish information to consumer reporting agencies. The permissible purposes for such reporting include, but are not limited to, situations where the consumer has provided consent or when the reporting is related to a legitimate business transaction. I dispute the accuracy of the information you have reported and question whether your agency had a permissible purpose to furnish this information. If your agency did not have a permissible purpose as required by FCRA 604, I kindly request that you take immediate action to remove this entry from my consumer credit report. I also request that your agency provides written documentation of the permissible purpose under which this information was reported to the consumer reporting agencies, including any evidence of my consent or a legitimate business transaction between me and XXXXXXXX XXXX including the original contact between me and XXXXXXXX XXXX within 15 days of receiving this dispute. Failure to comply with the FCRA 's requirements may result in legal action being pursued to protect my rights under the law. It is my expectation that your agency will conduct a thorough review of the permissible purpose and take the necessary steps to rectify this situation promptly.

Company Response:

State: TX

Zip: 773XX

Submitted Via: Web

Date Sent: 2023-12-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8014879

Date Received: 2023-12-18

Issue: Threatened to contact someone or share information improperly

Subissue: Contacted your employer

Consumer Complaint: on XXXX XX/XX/XXXX at XXXX XXXX i received a phone call by one of my employees that work at a different group home that i have mail and i was not in a envelope and informed me that all of the employees seen i my personal information well as of my social security number the company name is Asset Acceptance LLC XXXX XXXX XXXX XXXX MI XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response:

State: FL

Zip: 33311

Submitted Via: Web

Date Sent: 2023-12-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8010886

Date Received: 2023-12-16

Issue: Electronic communications

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: They are still emailing me after I asked them to reach out to the address they have on file. I have yet to receive requested validation of debt. I replied to the email they sent stating I have not received requested information and to please stop contacting me until I do. I reported to Credit Bureaus but they are still updating my account as accurate even though I was not supplied proof. This is an unfair business practice and a violation of my rights.

Company Response:

State: TX

Zip: 78665

Submitted Via: Web

Date Sent: 2023-12-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8010242

Date Received: 2023-12-15

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: MCM or Midland Credit Management calls repeatedly, harassing me about this collection debt. Multiple times a day from multiple phone numbers using auto dialers

Company Response:

State: CA

Zip: 90017

Submitted Via: Web

Date Sent: 2023-12-15

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8006335

Date Received: 2023-12-16

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: They are reporting a collections account from XXXX XXXX XXXX in the amount of {$690.00}. This is not my account and is the result of identity theft. This fraud account needs to be removed from my credit report immediately.

Company Response:

State: TX

Zip: 76086

Submitted Via: Web

Date Sent: 2023-12-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8004851

Date Received: 2023-12-14

Issue: Electronic communications

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: Despite multiple CFPB complaints citing REAL laws, cease and desist orders, and identity theft reports, This company continues to email me and send me mail for a debt that is NOT MINE. I have proven per previous complains that the debt is not mine and that they are in violation of my rights as a consumer. The accounts are to be removed immediately and i want restitution for the damaged caused to my credit, being in non-compliance, and for the mental and financial stress this has put on myself and my family. My home currently has no heat and i have XXXX kids to take care of because i am unable to access credit that is rightfully mine thanks to the inaccurate reporting and NON-COMPLIANCE of this company. Negligence of the law is no excuse for your actions. Find the previous CFPB complaints. I'm not doing any more of your work for you.

Company Response:

State: IN

Zip: 461XX

Submitted Via: Web

Date Sent: 2023-12-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8002220

Date Received: 2023-12-14

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: XXXX XXXX XXXX is about to start garnishing my wages. I need help preventing a wage garnishment. They supposedly sent me a written notice on XX/XX/23 which I have not received. I don't know what to do.

Company Response:

State: WI

Zip: 53590

Submitted Via: Web

Date Sent: 2023-12-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8002089

Date Received: 2023-12-14

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Someone supplied this company with my phone number. I am not the contact they are looking for and they continue to call me from various numbers and do not leave messages.

Company Response:

State: TX

Zip: 76244

Submitted Via: Web

Date Sent: 2023-12-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8001282

Date Received: 2023-12-14

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: As per my previous correspondence, I have sought a Debt Validation from your office and have allowed sufficient time for the submission of relevant documentation. My objective is to receive conclusive evidence establishing the validity of this purported debt. I remain unconvinced of my responsibility to settle this account and the associated creditor 's name, as I have no recollection of engaging with them in any capacity.

Company Response:

State: PA

Zip: 191XX

Submitted Via: Web

Date Sent: 2023-12-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7999568

Date Received: 2023-12-15

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: This community send me a threatening later that they will contact the nearest lawyer if I dont pay my debt. They call me everyday and mail to pay my debt. I paid my debt the best of my ability and I notice that they put the item on my collection if my credit report. First they threatened to call lawyer and they damage my credit report.

Company Response:

State: HI

Zip: 96706

Submitted Via: Web

Date Sent: 2023-12-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.