ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6831633

Date Received: 2023-04-12

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: There was a police report filed on XX/XX/2019 reporting the scam. Person had access to my bank account at the time. Report XXXX. XXXX XXXX XXXX XXXX.

Company Response:

State: FL

Zip: 32808

Submitted Via: Web

Date Sent: 2023-04-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6831043

Date Received: 2023-04-12

Issue: Attempts to collect debt not owed

Subissue: Debt was already discharged in bankruptcy and is no longer owed

Consumer Complaint: I HAD A CREDIT CARD WITH XXXX XXXX I WAS LAYED OFF MY JOB AND MOTHER PASSED AWAY, I CALLED XXXX TO EXPLAIN MY PROBLEM THEY OFFERED A LOWER MONTHLY PAYMENT BUT I COULDN'T KEEP THE PAYMENT JUST WASNT ENOUGH MONEY. THEY MADE SERVERAL ATTEMPTS TO RECOVERY THE MONEY. I RECEIVED A MSG FROM THE CREDIT BUREAU THAT THERE WAS A CHARGE OFF ON MY CREDIT. SINCE XXXX IT WAS TAKEN OFF MY CREDIT FILE ITS BEEN 7 YEARS. I RECEIVED ALERT ABOUT MY CREDIT THERE HAD BEEN COLLECTION PLACED ON IT MIDLAND CREDIT MANAGEMENT FOR A BALANCE OF {$3900.00} A DEBT BUYER. IF XXXX DISCHARGED THIS ACCOUNT AND CHARGED IT OFF HOW IS NOW XXXX THEY CAN SAY I OWE THIS.

Company Response:

State: TX

Zip: 77583

Submitted Via: Web

Date Sent: 2023-05-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6830966

Date Received: 2023-04-13

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: A payment of {$1000.00} was made on XX/XX/23 to XXXX XXXX in Puerto Rico to pay a credit card from Midland funding, XXXX XXXX credit card with reference number XXXX. The debt still showing in all 3 credit reports and the balance just went up. The company I made the payment is XXXX XXXX XXXX XXXX XXXX XXXX XXXX with phone number XXXX. They provided a confirmation number when the payment was processed Approval Code : XXXX. If is not too much trouble I would like this collection to be removed from all credit agencies, XXXX, XXXX and XXXX.

Company Response:

State: PR

Zip: 00685

Submitted Via: Web

Date Sent: 2023-04-13

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6828469

Date Received: 2023-04-12

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: I received another letter from Midland credit management. A cease and desist letter was sent out last year and now here I am today being contacted by letter, which is a violation of my rights.

Company Response:

State: UNITED STATES MINOR OUTLYING ISLANDS

Zip: 89431

Submitted Via: Web

Date Sent: 2023-04-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6827562

Date Received: 2023-04-11

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: A XXXX U.S. citizen fighting for his right to privacy. I have never given my consent in writing or otherwise for my personal nonpublic information to be made public with any company or institution. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( b ) Opt out ( 1 ) In generalA financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.

Company Response:

State: FL

Zip: 33541

Submitted Via: Web

Date Sent: 2023-04-11

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6827068

Date Received: 2023-04-11

Issue: False statements or representation

Subissue: Told you not to respond to a lawsuit they filed against you

Consumer Complaint: Midland Credit Management sued me while I was in good standing with a settlement agreement through XXXX XXXX XXXX on the first of three accounts held. All three accounts are from defaulted credit card debts. They continue to report the collection balances higher but as stated they sued me on the second account they held while I was making monthly payments on the first account. They are the only collection on my credit report & have also put a lien on my Fed tax return. I just couldnt afford to pay on all three accounts simultaneously but was in good standing on the first account when they sued me.. They sued me for {$1700.00} on an original default of {$600.00} credit limit. I settled the first account they held ( synchrony bank ) and paid it off a couple months early in good faith, prior to realizing that they sued me. In total they received {$2500.00} on the first account & dont deserve a penny more due to their unethical practices. I wouldve negotiated on the other accounts if they hadnt been so impatient & wanted me to pay on all accounts simultaneously.

Company Response:

State: MI

Zip: 497XX

Submitted Via: Web

Date Sent: 2023-04-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6824667

Date Received: 2023-04-11

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I never received my statements after certain time thought the debt was paid last year since I would usually get my bill every month .

Company Response:

State: MA

Zip: 021XX

Submitted Via: Web

Date Sent: 2023-04-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6824513

Date Received: 2023-04-11

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit reporting act these creditors, ( XXXX/XXXX and Midland Credit Management XXXX has violated my rights. Under 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 section 604A section 2 it also states a consumer reporting agency can not furnish an account without my vivid instructions. Under 15 USC 1666B a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late, for any purpose.

Company Response:

State: AZ

Zip: 85014

Submitted Via: Web

Date Sent: 2023-04-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6821725

Date Received: 2023-04-10

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: I was looking at my credit report and I saw a few things on there that wasn't correct and I reached out to the creditor on on XXXX XXXX for proof these were my debts. I requested this information to the following agencies Midland Credit Management XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, MI XXXX Re : Amount {$620.00} XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX, NY XXXX Re : Acct # Ending in XXXX ( as it appears on credit report ), Amount {$1100.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, GA XXXX Re : Acct # Ending in XXXX, Amount {$4400.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, GA XXXX Re : Acct # Ending in XXXX, Amount {$2500.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Re : Ref # XXXX, Amount {$770.00} I didn't know this was even on my credit report until I was trying to get a house loan and was denied do to theses marks on my credit report. I feel I have given them proper time to give me the items I have requested and they have failed to compile with my request of them in 30 days from my letters I have attached to each of them.

Company Response:

State: TX

Zip: 763XX

Submitted Via: Web

Date Sent: 2023-04-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6821568

Date Received: 2023-04-10

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: Midland Credit Management , Inc. has repeatedly harassed and attempted to collect a debt in the amount which has never been verified or proven with documentation that the debt is in fact legitimate. This company and its affiliates have been proven to use illegal tactics in the past. Midland Credit acquired this debt from XXXX XXXX and has been adding compound interest. This debt was originally under a XXXX dollars and is well over 7 years old.

Company Response:

State: FL

Zip: 33624

Submitted Via: Web

Date Sent: 2023-04-10

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.