ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 8083229

Date Received: 2023-12-30

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I am writing in response to the communication I received from Midland Credit Management regarding an alleged debt associated with Account # [ XXXX. I stated that I spoke with an attorney regarding this matter however I do not need an attorney to challenge the information on my consumer report. According to Title 15 USC 1692a Congressional findings or declaration of purpose, you are hereby informed that as a result of your fraudulent practices with the intention to cause harm, I have suffered mentally as well as financially. Your company and its agents are harassing me for an alleged debt that was not properly verified.Your company shared statements as well as a copy of a consumer contract as evidence of the debt but as per the judgment in the case of XXXX XXXX XXXX XXXX XXXX a copy of the consumer contract is not sufficient evidence of the debt. I received your notice dated XXXX XXXX, which included documents purporting to support the validity of the debt in question. However, I find that the information provided in your communication is insufficient to establish that I owe a debt to Midland Credit Management. In fact, your company 's name or any reference to Midland Credit Management is not mentioned anywhere in the documents you provided. As per 15 U.S.C. 1692j ( a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating.

Company Response:

State: SC

Zip: 29209

Submitted Via: Web

Date Sent: 2023-12-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8083208

Date Received: 2023-12-30

Issue: Credit monitoring or identity theft protection services

Subissue: Didn't receive services that were advertised

Consumer Complaint: I am a victim of identity theft. Wasn't aware of it for years, because of the pandemic. Then several years later when I was made aware, I started trying to dispute my credit, to no avail. I was recently advised that you are allowed to file charges on identity theft regardless of the time frame.

Company Response:

State: GA

Zip: 30294

Submitted Via: Web

Date Sent: 2023-12-30

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8083068

Date Received: 2023-12-30

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: I have disputed this alleged debt with Midland Credit Management. I have no recollection of this alleged debt. After repeated request for the following documents to validate this alleged debt, I have not received the requested documents and yet this item is still being reported to the credit agencies. These items include : 1. The original contract with the original creditor with my picture and my signature 2. The complete and unredacted purchase agreement showing when this alleged debt was purchased and how this alleged debt is somehow tied to me 3. Any and all payment history regarding this alleged debt.

Company Response:

State: TN

Zip: 37334

Submitted Via: Web

Date Sent: 2023-12-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8082415

Date Received: 2023-12-31

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: XXXX XXXX the name of this creditor company. I have a whole folder from XXXX XXXX for the last couple of years where it shows proof of being off and on my reports. I have two documents showing and these are the original ones from XXXX XXXX saying that the two accounts it's that close and the balance at XXXX. XXXX XXXX and XXXX XXXX. I talked to her attorney and he stated to me that as long as I have any document proof in the fact that they was paid off to XXXX from the companies and saying that it was closed which I told them at that time after they were both reserved. And for the past almost 5 years I think they've been out to get me and mess up and destroy my credit score this credit company. They have given my information out so I've been getting all these hard a hit on my credit. I've sent them out all the information on both of them I faxed out one piece and then I also maul out the other. Now they're trying to sue me. And I can't even contact these people at all they either scream at me they're rude and unprofessional. keep me on hold and hang up. Recorded the last conversation I had with them I just got to find it I have a couple recordings of their conversations who I talking. I'm saying is according to the attorney that they are closed and the amount o is XXXX. Which I do I can show you guys I can show anybody these two I have them but I also have a whole folder of other evidence. I have one where XXXX XXXX attacked both of the credit bureaus an XXXX they wiped my whole entire accounts. I don't know some shady there I actually had two accounts reopened back up because I contacted at least one which is time and they don't ask for any type of payments as long as cash goes into their card they can collect it the data. And I have all this. They threatened to sue me. I'm saying this now XXXX XXXX and you guys at XXXX or going to get attacked by this incident cuz you guys are reporting false information and hey I'm trying to make this right. I'm trying to finally be free off of this torture to where this stops messing up everything for me with this credit stuff this. Like I remember 4 years I couldn't even do nothing. And this is after I paid for it they negatory marked me twice for these. Like I said they are false they are illegal and if you guys don't investigate trust me I'm looking out for you just like how I said for XXXX XXXX. Because honestly they're all look at you guys as hey you guys are putting on the report. So I'm letting you guys now about this immediately. I am a father and I'm also a husband I'm working man. This right here has been five to six years of mentally abuse and not allowing me to do nothing. If you look onto my report you'll see that I actually had nine accounts open so there was XXXX made and give them to me. But because of them I have never even had a chance to take out a loan or reach over like XXXX or XXXX. Like you guys are marking late stuff when they're not even opening anymore they are closed I repeat they're close and paid off. Investigate This please because. Tomorrow I am going to be on the phone with my attorney and we'll get to the bottom of this fair and square. I'm telling you I've already got told by four of them that this is a solid case. So please open your eyes and look at this before this creditor embarrasses you and XXXX XXXX. Thank you for having me out investigate this and there should be no way. They should be only two accounts right now one is XXXX XXXX. And XXXX XXXX are the only companies that should be on there at this point all the rest should be closed. And my credit score should be way over XXXX by now. But hey just send you a message relying it over passing too because this point it makes you guys look like you guys will part of this and that you didnt really look into it and it shows that you are signing with this party by letting it happen. Because I sent so many disputes I've actually sent many different types of things to show this and I'm just letting you guys know politely and respectfully to really look into this because I'm already doing my research yeah we've been for the last couple of months. So trust me I'm bringing the receipts so this is me lastly just letting you guys know respectful.

Company Response:

State: PA

Zip: 194XX

Submitted Via: Web

Date Sent: 2023-12-31

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8082343

Date Received: 2023-12-31

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I XXXX XXXX Request to Cease Reporting to Consumer Reporting Agencies ( CRA ) Pursuant to 15 U.S. Code 1681b Dear, Midland Credit Management, I am writing to you today to request that, Midland Credit Management XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX XXXX immediately cease reporting information about my credit account ( s ) to any consumer reporting agency ( CRA ), including but not limited to XXXX, XXXX, and XXXX, as authorized by the Fair Credit Reporting Act ( FCRA ), 15 U.S. Code 1681 et seq. Pursuant to 15 U.S. Code 1681b - Permissible purposes of consumer reports, a CRA may only furnish a consumer report for a permissible purpose, which includes, among other things, for the purpose of evaluating a consumer 's creditworthiness for a loan or other credit transaction. I have not applied for any new credit or other credit transaction with Midland Credit Management XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX XXXX, nor have I authorized you to provide information about my credit account ( s ) to any CRA. Therefore, I believe that the continued reporting of information about my credit account ( s ) to CRAs by Midland Credit Management is a violation of the FCRA. I request that you immediately investigate this matter and take the necessary steps to rectify the situation. Please provide me with written confirmation within 30 days of the date of this letter that you have ceased reporting information about my credit account ( s ) to CRAs. Please be advised that if you fail to comply with my request, I will be forced to take further legal action, including but not limited to filing a complaint with the Consumer Financial Protection Bureau ( CFPB ) and/or initiating a lawsuit against Midland Credit Management XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX XXXX for damages and other relief. Thank you for your prompt attention to this matter. Sincerely, XXXX XXXX

Company Response:

State: CA

Zip: 92234

Submitted Via: Web

Date Sent: 2023-12-31

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8081121

Date Received: 2023-12-29

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Someone had opened an account in my name XXXX XXXX XXXX midland credit management. I only have XXXX account with them which is paid off. Ive been going on a battle to get this removed because its not mine and they convinced its mine I never open this I want it removed because it effected my score

Company Response:

State: FL

Zip: 344XX

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8079136

Date Received: 2023-12-29

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: I send evidence not debt being out of time for collection but keep harassment with collection procedure, I inform them that time was out for them and ask to stop with approach toward me and my family. They didn't answer. they treated very rude and respectable manner

Company Response:

State: PR

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8078646

Date Received: 2023-12-29

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I have received multiple phone calls a day from XXXX. to XXXX from midland financial saying I owe a debt for XXXX credit cards. I asked for documentation showing what was owed and a breakdown of payments and outstanding debt as well as showing that it is in fact me. I was told they do not need to provide info I requested. I told them if is my debt I'd like to work with them to resolve the debt but they need to work with me. I was told it's me who owes and they do not need to work with me. My accounts will be going to a lawyer for legal actions. I responded with if you aren't willing to provide info I guess I'll see u in court

Company Response:

State: FL

Zip: 34711

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8077535

Date Received: 2023-12-29

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Under the Fair Credit Reporting Act ( FCRA ), specifically 15 USC 1681 Section 602 ( a ), it is emphasized that consumer reporting agencies, such as XXXX and XXXX, must carry out their responsibilities with fairness, impartiality, and a commitment to respecting the consumer 's right to privacy. These companies have violated my rights as a consumer No privity of contract exists only between the parties ; no third party can obtain rights continued within a contract or the buyer-seller of a contract without the express written permission of the original parties. Midland Credit Management account number : XXXX, XXXX XXXX XXXX account # XXXX XXXX XXXX. As the consumer, I assert my right to safeguard my private information, as supported by 15 USC 6801, which underscores the congressional policy that financial institutions, including furnishers of information to credit agencies, are obligated to uphold customer privacy and protect nonpublic personal information. These companies and the sellers have violated my rights as a consumer!

Company Response:

State: GA

Zip: 314XX

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8077365

Date Received: 2023-12-29

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: Good Day, I am submitting this complaint to Midland Credit Management regarding a collection debt for XXXX for {$3900.00} which is an estimate I received from my credit report. As previously I have disputed this debt with XXXX as not mine and I am once again disputing this debt as Identity theft and I want these XXXX accounts that are listed on my credit report to be removed and closed as these accounts were opened without my consent. I have attached to this complaint a notarized FTC affidavit and police report. Thank you

Company Response:

State: NJ

Zip: 07201

Submitted Via: Web

Date Sent: 2023-12-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.