ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 8095827

Date Received: 2024-01-03

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Midland Credit Management team keeps calling my cell phone. I have no unresolved debt at all -- nothing being serviced by MCM. The call back number is ( XXXX ) XXXX.

Company Response:

State: PA

Zip: 16801

Submitted Via: Web

Date Sent: 2024-01-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8095237

Date Received: 2024-01-02

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: On XX/XX/2023 I sent notices to your company due to your erroneous reporting to the Credit Bureaus, the highly negative impact on my personal credit report. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) that your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you regarding the following : Please provide me with : 1. What the money you say I owe is for. 2. A detailed explanation of how you calculated what you say I owe. 3. Copies of any and all papers that prove I agreed to pay what you say I owe. 4. A verification or copy of any judgment, if applicable. 5. The identity, name, and address of the original creditor. 6. Proof that the Statute of Limitations has not expired on this account. 7. Proof that you are licensed to collect in my state. 8. Your license numbers and Registered Agent or Agent of Service. At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus XXXX XXXX XXXX XXXX XXXX XXXX this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate to bring legal action against you for the following : 1. Violation of the Fair Credit Reporting Act 2. Violation of the Fair Debt Collection Practices Act 3. Defamation of Character If your offices can provide proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist.

Company Response:

State: IL

Zip: 60629

Submitted Via: Web

Date Sent: 2024-01-02

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8095028

Date Received: 2024-01-02

Issue: Attempts to collect debt not owed

Subissue: Debt was already discharged in bankruptcy and is no longer owed

Consumer Complaint: The debt is still on my credit report. The debt is too old to be collected and has already been removed from my report by Midland Credit Management, however it is once again back on my credit report. I want the debt that Midland Credit Management is trying to once again collect to be removed from my report. I have contacted them on numerous occasions, however they keep putting it back.

Company Response:

State: VA

Zip: 22630

Submitted Via: Web

Date Sent: 2024-01-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8092758

Date Received: 2024-01-03

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Midland Credit Management wanted to collect a debt from me that I did not owe. The debt was for XXXX for XXXX XXXX The debt collector said that a letter was sent to me but gave me a different address that was not mine. It looks like they have the wrong XXXX XXXX. This is harassment because they should do their due diligence before accusing someone of owning by making sure it is the right person..

Company Response:

State: FL

Zip: 33908

Submitted Via: Web

Date Sent: 2024-01-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8091342

Date Received: 2024-01-02

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: This is not a valid debt. I told the company this and they refuse to remove the account from my credit yet the original creditor deleted it as this is not my debt. Legally they had 30 days to respond with a signed application showing it was opened and all statements showing debt. they did not provide this and continue to ignore the disputes by credit bureaus

Company Response:

State: FL

Zip: 339XX

Submitted Via: Web

Date Sent: 2024-01-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8090326

Date Received: 2024-01-02

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Midland credit management is stating that they have are were attempting to charge interest on this debt. Original debt was XXXX. Have been paying for years, but statements mailed never go down. Have been trying to obtain true balance due for 2 years. Finally found out XXXX. The company states interest is XXXX. Keeping with the payment plan, I requested a true balance due statement, but the representative told me that can not be promised, and told me that I was getting a discount of XXXX??? Also have been sending check payments which do not show on there end, only credit card payments. I will continue to pay until it is paid off. Isnt interest illegal?

Company Response:

State: NJ

Zip: 08088

Submitted Via: Web

Date Sent: 2024-01-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8090073

Date Received: 2024-01-02

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: In XX/XX/, my identity was used to open a credit card with XXXX XXXX XXXX XXXX. The thief then charged approximately {$1000.00} to the account. I opened a fraud investigation with XXXX and it was found that the account fraudulent. The account has been removed from my credit history. Even though XXXX has confirmed the account was fraudulent and has closed the account, the debt was still somehow sold to Midland Credit Management, who is now attempting to collect on the debt. They are trying to collect on a debt that does not belong to me.

Company Response:

State: TX

Zip: 78245

Submitted Via: Web

Date Sent: 2024-01-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8087935

Date Received: 2024-01-02

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: This debt was charged off on XX/XX/2023 there have not been a 1099c sent to me for this debt if its charged off. That is tax fraud and identity theft. Under law this income should have been reported on a 1099c and I have not received it in the mail. You are liable to pay a penalty if that has not been sent. This debt should not be reporting on the 3 credit agencies.

Company Response:

State: TX

Zip: 78613

Submitted Via: Web

Date Sent: 2024-01-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8083624

Date Received: 2023-12-30

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I have disputed several inaccuracies with midland credit, XXXX XXXX, XXXX XXXX. I request bank transactions and proof that I was late with this creditor. The creditor never sent proof that I was late. The creditor has took over 30 days to update my account and Perfom an investigation. The creditor is illegally reaged my date active from XXXX XXXX is missing date last active and your company has failed to do the proper investigation because if so you wouldnt allowed all those late charge offs from the creditor and i would not have XXXX different dates of last active these are FCRA violations . To whom it may concern i am writing to dispute the following information on my credit report : These items are currently showing inaccurately on my credit report filed with the credit bureaus. Pursuant to 5 U.S.C ss 552a ( i ) ( 3 ) Im requesting that this disputed item be removed permanently from my credit report immediately. This statute states that any agency which fails to maintain any record with accuracy, relevance, timeliness, and completeness as is necessary to guarantee fairness in the determination shall not use such record. Please contact me at the email address below to let me know that you have corrected my credit report by removing the disputed items within. The next 30 days as stipulated by the FCRA. Thank you for your assistance with correcting this erroneous information on my credit report

Company Response:

State: MS

Zip: 393XX

Submitted Via: Web

Date Sent: 2023-12-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8083272

Date Received: 2023-12-30

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: In 2020 I fell into financial ruin due to losing my job on more than one occasion and then being forced to move out of my parents house as a result of a toxic living situation and domestic violence issue. My bills more than tripled and I was forced to choose which bills to make a priority and pay. I receive government assistance for food, energy, and XXXX I have told these creditors repeatedly that I do not have any money to pay them yet they still continue to call and harass me and they have also reached out to my parents and their previous employers which is harassment. I would pay my debts if I was financially able to but I cant.

Company Response:

State: PA

Zip: 194XX

Submitted Via: Web

Date Sent: 2023-12-30

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.