Date Received: 2020-04-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2020, DISCOVER STUDENT LOANS was contacted asking proof that I am a co-signer on this loan. I asked if I can inquire how they VERIFIED WITHOUT ANY PROOF, BEARING MY SIGNATURE.
Company Response:
State: NJ
Zip: 084XX
Submitted Via: Web
Date Sent: 2020-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-26
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I received my card on the XX/XX/2020 and called customer service after opening the card and seeing the APR I am contacting you regarding my recent application to a discover it card, I received an offer in the mail that stating that I would be getting an APR of 13 % when i received my card I was told that they were giving me 20 % as my APR. I did talk to a rude women on the phone who only said that it had to be done at the time of applying. Seeing how it is not clearly stated on the letter with the invitation number I feel as though this is a gross representation of the pre-screened offer that I received. I also never received an initial APR offer of 20 % upon applying or I would have never signed up for the card seeing how much higher it is than what was offered in the mail. Is there any way this matter can be resolved?
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2020-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: My daughter currently has a student loan with Discover which I pay for of {$44000.00}. A previous loan {$20000.00} ( estimate ) we paid off in XXXX. My daughter and I contacted Discover to refinance the existing loan which is on a variable term basis and currently at 6.5 % to a 3.7 % fixed. We completed the application with their representative and she told us that my daughter was declined. I told her fine do it with myself as a co-signer and they said she can only have a co-signer if she's approved first. We checked her score with Discover on line and it came back XXXX which is far higher than most. In addition when she took out the loan she was a student unemployed and now she is an attorney, has excellent credit & employed full time for over 3 years and they deny her. And to also say she can't refinance even offering to apply with her myself who score last I checked was XXXX seems highly suspicious! I feel that Discover is taking this action to avoid lowering the interest rate be paid. That should be highly in violation of the fair lending act. I have attached a copy of my daughters credit score pulled from Discover 's web site for purpose of validity. Also I've attached a copy of the Discover loan detail page.
Company Response:
State: FL
Zip: 33183
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX, my XXXX XXXX Personal CD matured ( XXXX ), for {$260000.00}, & I contacted Discover Bank, to acquire a higher rate CD ( at 1.75 % ). Discover took all my information, saying it would require 5-7 days to open the CD ; the CD number was to be XXXXThe amount was to be {$250000.00} or more. I said OK. After 2 calls to XXXX to request the transfer ( via ACH ), XXXX said they only transfer CD monies to a savings or ck account -- not to a CD! So I had to have Discover Bank set up a savings account & XXXX would make two test deposits to prove it was my account where the money was going. So we went through that crazy procedure & it went OK. On XX/XX/XXXX I asked XXXX why the CD & was money not transferred, & they said " Discover had frozen my savings account ''. So it could not be used. I called Discover & they said : 1 ) I should never have opened a savings account, only a CD ; 2 ) I would need pay a {$30.00} wire transfer fee for the funds. But every step of the way with Discover someone was trying to mis-lead me. Their telephone reps would say something & when I questioned it, they would backtrack & change it. They did claim the account was never froze. On XX/XX/XXXX, I learned the money was transferred to Discover & into my savings account. In speaking with the rep, I decided to open the CD with {$250000.00} & receive the rest in a check to me. The rep worked to open the CD and when I asked her to confirm the 1.75 % 12 month rate I was promised ( on XX/XX/XXXX, for at least 4 weeks ), she at first said it was only 1.5 %. I questioned this & asked for a Supervisor. She spoke to him & then told me the 1.5 % was only for On-line opened accounts but I was a call-in & would get the 1.75 %, per her Supervisor. Yesterday, XX/XX/XXXX, I received the Discover confirming letter for my CD opening ( acct XXXX ) -- at 1.5 % Typical Discover, telling you one thing, & then doing another. Right up to the edge of fraud. But labeling it always that the telephone rep was confused. On the one hand, XXXX was guilty of deception -- -that I needed a savings acct & proof it was me holding it. On the other, Discover was working to mis-lead me with every telephone rep comment. And the .25 % interest rate they denied me equals $ XXXX/year. Just year 1. As an honest consumer, I need Consumer Protection to exercise some authority with Discover Bank -- and secure the 1.75 % I was promised. I also filed a complaint with the FDIC.
Company Response:
State: DC
Zip: 20001
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: On XXXX XXXX I inquired through Discover Student Loans secure messaging center whether Discover would be offering any lower interest rates or special accommodations due to the COVID 19 pandemic? I did receive a email response but was not able to call the customer service department until XX/XX/2020. ( The delay in my response was in direct correlation to caring for an ill family member, whose health failed and resulted in her death. ) When i asked if I could enroll in the offer of zero percent for the next 2 months I was told the offer expired! Also Discover did not offer this accommodation, you could only get the information if you reached out to them, offering no transparency. Even if you could afford to pay something on the loan during the offer, it was not permitted ; therefore there was no way to take advantage of the zero percent offer by making any payment. Discover offered to defer payments but interest would keep accruing at the same rate of the current loans. It seems Discover is doing nothing to support the student or the parent as a co-signer.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I made an agreement with Discover card over 4 years ago to be put on a monthly payment plan which would allow me to pay off my balance within 2-3 years and still allow me to keep my account open. However, Discover closed my account without notifying me even though I had not missed any of the arranged payments in over a year. I continued making payments because they told me they suspended charging me any additional interest as long as minimum payments were made. It has now been 4 years and although I have paid over {$2400.00} to date, I found out today that my original balance of {$1900.00} has only gone down to {$1700.00}. This is the very definition of fraud and predatory lending practices and I would like to get assistance to have the debt reported accurately as paid in full.
Company Response:
State: CA
Zip: 94134
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: A late payment is being reported for the month of XXXX from Discover, Discover provides an additional grace period of 30 days if you're 30 days late from your due date which means you will have 60 days to pay and if not it will then report 30 days as a late payment. I have automatic bill pay of smaller payments being withdrawn every week with my bank ( XXXX XXXX XXXX ) with no problem. In addition, I still pay my minimum due with the same bank which usually is a larger payment due to the balanced that's owed. Representatives call even when you're within the 60 day grace period, to set up payments with them over the phone. The representative stated I could set up the payment to be taken out with her and she would waived {$40.00} off. I set up the payment with her for the day of my direct deposit. I also, made her aware during that time to update may mailing address because previously the rep I spoke with stated it was going to be updated and it wasnt updated, finding out til this address wasn't updated. The day of my deposit, I didn't have to contact Discover because it was discussed the payment would be processed the day of XX/XX/XXXX. During that same day and after, I still was within the grace period. No one called to say the payment was reversed because the representative processed my information incorrectly. Now during this pandemic, I went to apply for a line of credit for help and due to the late payment they reported that I wasn't aware of, I was denied help. I was livid and still to this day Iam. I contacted Discover spoke with multiple representatives, from regular account managers, supervisors, the fico team and everyone is confused saying that the reason was reversed because it was inputted incorrectly and saying also the error stated, " Unknown Reason '' for rejection, After them telling me this over the phone they didn't remove the late payment due to even though it wasn't a fault of my own. Per the FCRA Law this late payment suppose to be validated, as a consumer that isnt and wasnt my fault due to an error on the representatives end. They would not remove the late payment, even though per recorded conversation they stated I set up my payment within time and the rep processed it incorrectly. No one called me to say anything. I didn't receive any help, I emailed the ceo and the next day a executive rep contacted me by the name of XXXX XXXX. After waiting 4 days for her to get back in contact with me she stated she coud n't do anything, even with them agreeing it wasn't my fault. Thats absurd! A person telling you they see the error and knowing it isnt the consumer fault but I have to pay for the error due to the representative. I even have a bank statement showing during that time and a week after DISCOVER did not even attempt to take the payment out! I made XXXX aware of that, she told me send that in even though she knew the error wasn't my fault. I had to disclose my personal bank statement to her when she knew the reason the payment didn't go through wasnt because of me, nor was it due to INSUFFICIENT FUND. She called and left a voice mail and I couldn't get in touch with her when I called her back so I left a message. She called days later and I missed her called which was Friday XXXX. That following Monday morning XX/XX/2020. I emailed her the copy of my bank statement even though she didn't need that private information from me when she knew what happened I submitted it anyway. On the statement it shows my available funds from when I told Discover to take it out and it shows days after they didn't even try to take it out, nor did they call me during that time like they were before. Since sending her that information, she has not gotten back in contact with me as if this has been neglected and not a serious matter. This is my livelihood and this should be taken seriously, my address during that time was neglected in addition the representative didn't process my payment correctly. Incompetent service is being utilized at Discover and unlawfully making a consumer pay for their remiss and mishandling.
Company Response:
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I have a discover card. Around XX/XX/20 my account was closed for no reason. I called, they said, I need to sign off authorization to get my taxes file for the last two years. Which I did right away on the same date. Is almost two months my credit card is still closed without any reasonable thought while my account is closed. Please while did they chose around corona virus to abuse me like this? When I needed the card the most they took it from me causing me a lot of emotional pain
Company Response:
State: MD
Zip: 20904
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Discover Card Disputes, Please re-open my XXXX XXXX dispute below. This dispute is for an item not received, but was paid for in advance. An item not received is unrelated to a package being delivered, because a package can be delivered without the pants. This dispute has no relationship to delivery, and it is disrespectful that you closed it based on postal delivery. I did not ask the merchant to merely ship a package with a postmark. I paid them to truly deliver the exact items specified in new condition, good quality and on time at a safe drop location in a strong, secure, and untampered box to my house, and not my neighbors house. Consumers pay in advance because they trust the merchant/vendor and the credit card. There is a consumer contract in place with 2 sides. As with any contract, both sides must follow through on promises. This is not the case with the XXXX XXXX purchase transaction. I made a payment for an item that I never received from the merchant. There are countless reasons and possibilities as for why, and a comprehensive investigation consider all possibilities. It is possible that a XXXX XXXX employee never put the pants in the bag and is completely responsible for the mistake or theft. Case Number : XXXX Merchant Name : SP * XXXX XXXX Dispute Amount : {$89.00}
Company Response:
State: IN
Zip: 46037
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I graduated in 2012 and have been making payments monthly for a {$7500.00} Discover Student Loan. My current payoff is {$9800.00}. I have already paid $ XXXX towards this loan. That breaks down into {$1300.00} going towards principal and roughly {$7500.00} paid towards the interest. The interest alone is more than the original loan. So I asked them about lowering my interest rate or allowing me to refinance so that I can pay down more on the principal. The ONLY offer they have for lowering the interest rate is to save a quarter percent by switching to Auto Pay. They will not allow me to refinance with them and because of this loan I can not get another loan to cover it. I will end up paying triple for this loan and not even pay it off until I'm in my 50s.. Please help!
Company Response:
State: PA
Zip: 167XX
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A