Date Received: 2023-09-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I recently pulled my credit report and saw multiple unauthorized inquiries on my report. These unauthorized inquiries are in violation of the Fair Credit Reporting Act 15 U.S.C 1681. 15 U.S.C 1681b states A person shall not use or obtain a consumer report for any purpose unless 1. ) the consumer report is obtained for a purpose for which the consumer report is authorized to be furnished under this section ; and 2. ) The purpose is certified in accordance with section 1681e of this title by a prospective user of the report through a general or specific certification. 15 U.S.C. 1681b ( f ). I have never authorized any transactions with the following company ( Credit Acceptance ) As well as I do not have an account as defined under 15 U.S.C 1693 ( a ) 2 with ( ( Credit Acceptance ) of any sort. In regards to The company ( Credit Acceptance ) has misused the private/personal information associated with my personal consumer report by using my information for personal financial gain for the betterment of their company. They ignored my communications & refused to cease and desist obtaining my personal/private information from any credit reporting agency. The company refused to remedy the matter professionally without any trusted third parties having to intervene into the matter. In addition to the rampant fraud & identity theft the company ( Credit Acceptance ) keeps taking part in they refused to pay me the consumer/beneficiary the entitled payment that was compensation for the violation ( s ) that kept recurring. I also gave them written notice that if such attempts kept being made against me the consumer/beneficiary that there would be legal actions taken. And it should be taken very seriously as this matter is represented in a trust matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60643
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: On XX/XX/XXXX I obtained a loan for a XXXX XXXX XXXX from a dealer in XXXX Ohio through Credit Acceptance. The car came with a XXXX XXXX mile warranty and roadside assistance, which I thought was a good deal. Turns out it's not! They only pay for parts and I'm told by others getting a tow is next to impossible! I'm responsible for labor and a {$100.00} deductible and getting a tow.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45215
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Credit acceptance corp This account is well over the reporting period, Account was closed back in XXXX But still reporting on credit profile with last payment showing XXXX. Please see screenshot for reference. Original amount XXXX XXXX amount : XXXX
Company Response:
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This negative item is over 5 years old stopping the consumer from having a fair credit report through consumer law. It has now been passed in Congress through Arbitration that all negative items over two years old has to be removed from the xonsumers credit report.
Company Response:
State: LA
Zip: 70461
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: I paid my car off on XX/XX/XXXX with Credit Acceptance Corporation. I had a refund of {$730.00} coming to me. I called XX/XX/XXXX as I had not received it. They stated they saw the check hadnt been cashed but I would have to wait 30 days to ask them for new check. On XX/XX/XXXX I called again as I still have not received refund check. They said they would submit new request for check to be sent. I called today, XX/XX/XXXX as I still have not received a check. They stated that today they sent over for a new request and would have to wait until they could verify a check they said they sent has not been cashed. I asked when I spoke to them XXXX that they said they were submitting a request and that now they are saying they just sent that request to another department today meaning I will have to wait however long until they finally resend a new check. They are blaming that mail just lost the original check yet I managed to get bill every month with no issue? I believe they are stalking and now it has been 2 months since I paid my loan off and still have yet to receive check on my refund. This is highly predator them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 743XX
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Attorney General Case # XXXX XXXX Credit Acceptance Corporation Account XXXX XXXX XXXX is of the essence our vehicle was repossessed last Thursday XX/XX/XXXX between the hours of XXXX a.m. XXXX a.m. This is despite me and my husband making official complaints to Credit Acceptance via the CFPB, BBB, Attorney General 's Office etc. It is clear from the payment ledger that the payments are applied to the account incorrectly and the balance has been inflated throughout the payment history without a viable reasoning for doing so. Credit Acceptance advised in a reply through the Attorney General XXXX XXXX XXXX Consumer Affairs that the late fees were forgiven from our account starting when the account first went into XXXX protected status which they noted as being XX/XX/XXXX which is incorrect. The actual date the account retroactively went into XXXX protected status was XXXX XXXX Credit Acceptance advised back in XX/XX/XXXX that they would place our account in XXXX protected status but never did and multiple complaints via phone and a complaint through the XXXX. Credit Acceptance apologized, advising it was an error on their end and corrected the payment history from XX/XX/XXXX to XX/XX/XXXX to reflect a XXXX protected status but reported our account as late on our credit reports and did not forgive the late fees as they stated. This has caused our family pain and aggravation. Please help us before Credit Acceptance obtains an unlawful judgement that our balance and payment history is incorrect. This has been challenged for over 3 years and Credit Acceptance has done nothing but continue to not apply payments correctly and hike up our balance. They are currently demanding {$800.00} to release the vehicle from repossession before XX/XX/XXXX or else they advised it will be permanent and they will obtain a judgement to garnish our wages. They have caused my husband to lose out on his wages from not having adequate transportation. It has been over 3 years.Credit Acceptance violated TILA Regulation Z Truth and lending Act by participating in predatory lending alongside auto sales company XXXX XXXX. Credit Acceptance bribed XXXX XXXX to practice deceptive practices in turn for incentives which is against the law and also against my rights. Each violation is subject to both companies having to pay. Me and my husband purchased a vehicle from XXXX XXXX XXXX XXXX. back on XX/XX/XXXX at the time we did not have an understanding of the cost of credit " finance charge '' for the loan. We expressed that the XXXX was a good deal because we would only be paying around {$9900.00} which should've prompted the XXXX to explain the charge of borrowing money since the full cost of credit was not displayed on the window of the car. XXXX XXXX only advertised the cash cost which was {$10000.00}. This was completely deceptive ; we did not know what finance charge meant and were deceived into purchasing a vehicle that XXXX XXXX XXXX XXXX and Credit Acceptance knew we could not afford. When asked about our jobs I explained to the salesman that I did not have a regularly paying job for 8 months. I was out of work and XXXX happened to be the month that closed my XXXX and only deal making {$4100.00}. The salesman asked me to still provide proof of that check so I did. He took the check and fabricated a lie saying that I make that amount monthly. He also put me down as the co-signer without my knowledge, yes I know there were signatures but it was late in the day and we were being rushed to fill out paperwork and the salesman never explained that I would be signing as the co-signer. My husband advised that he had a per diem job the salesman asked more than once what a per diem job was my husband explained in detail that it's similar to an on-call position so there are no set hours but he works a least XXXX hours a day but the salesman put my husband down as having a monthly income of {$2500.00}. The salesman also knew that we had a bankruptcy a month ago on XX/XX/XXXX and that our XXXX XXXX - XXXX knowledge of money and financing was poor. All of this should have been reg flags to explain verbally what we are getting ourselves into but that was never done instead the salesman was deceitful placing our APR at the highest rate possible and packing on accessories/improvements and XXXX unnecessary warranties that caused the cost of credit to go up. XXXX XXXX XXXX XXXX received incentives from Credit Acceptance for originating a loan that had a probability of me and my husband not being able to pay it back. Since then Credit Acceptance has acknowledged their wrongdoing in regards to our credit report and agreed not to mark our credit report as late with no end date on the document which means indefinitely. My husband 's credit still has late charges dating back all the way to XXXX and I have late charges for a year straight Right now Credit Acceptance has marked me as late for a from XX/XX/XXXX to XX/XX/XXXX. Here is a previous complaint with all the numbers. We are paying 22.99 % percent, {$390.00} a month for a used XXXX XXXX XXXX that at the time had XXXX miles. When we brought it at the dealership we remember it saying {$9900.00}. We put down {$1000.00} and we still have to pay {$390.00} for XXXX payments. After reading complaint after complaint regarding Credit Acceptance from its customers as well as seeing that they have been sued by Mississippi and had to pay for their deceptive practices and also with New York Attorney General and CFPB for misleading consumers into loans they could not afford by practicing churning and deceptive loans. We also believe that we were wronged. Our loan is 51 months, and the interest has made the car over {$4600.00} dollars more than the value of the car {$4400.00}. We have already paid {$11000.00} which is more than the cost of the price on the car {$9900.00}. We feel misled putting down {$1000.00} still having to pay {$20000.00} for XXXX payments. And how a car that is {$4400.00} blue book value ended up being financed with a total cost {$21000.00} and We are stuck with this loan for a long time. I always thought this loan was confusing and complex with contracts hidden inside of the contract with a financed charge for each contract XXXX XXXX which is a warranty contract for {$1600.00} with a term of 24 months and WYNNs Gap {$1100.00} for 51 months are XXXX contracts hidden within a contract which makes this a complex contract that can not be understood by the common consumer. It took us years to understand our contract alone and we still dont fully understand it but we know we have been misled. But it seems like my XXXX has barely gone down even though we have paid {$11000.00}, almost 3 times the actual value of the car. I reached out to the New York XXXX XXXX who is currently suing Credit Acceptance Corporation along with the Consumer Financial Protection Bureau. I have complained several times without a real resolution and fear that Credit Acceptance Corporation will not really investigate our case but just throw out what we are saying just like they have dismissed us in the past. We would like someone else to reevaluate this loan. Credit Acceptance Corporation has destroyed our credit and we are currently unable to get a home for our family because of it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Repossession
Subissue: Voluntary repossession
Consumer Complaint: Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX, Iowa XXXX Re : Request for Removal of Negative Credit Report Entry - Voluntary Repossession Dear CFPB, I hope this letter finds you in good health. I am writing to file a formal complaint and request your assistance in addressing a matter of utmost importance related to a negative credit report entry resulting from a voluntary repossession. This entry is currently impacting my financial wellbeing, and I believe it necessitates your attention and intervention. On XX/XX/2020 i had no choice but to voluntarily surrender my vehicle financed through Credit Acceptance due to financial hardship. The loan terms were originally structured in such a way that the car 's cost was unsustainable, making it impossible for me to meet the payments. The decision to voluntarily return the vehicle was made after thorough consideration of my financial situation and the implications of continuing the loan. I would like to bring to your attention that Credit Acceptance has a history of predatory lending practices and has faced legal actions, including lawsuits by the CFPB and the New York Attorney General 's office. These lawsuits have accused Credit Acceptance of deliberately concealing vital auto loan information from borrowers, ultimately setting them up for failure. These actions are in direct violation of various consumer protection laws and U.S. Codes, including but not limited to : The Dodd-Frank Wall Street Reform and Consumer Protection Act, specifically Sections 1031 and 1036, which prohibit unfair, deceptive, and abusive acts and practices in consumer financial services. The Truth in Lending Act ( TILA ), which mandates transparency in lending disclosures, ensuring borrowers are fully informed about the terms and costs of their loans. The Fair Credit Reporting Act ( FCRA ), which governs the accuracy and fairness of credit reporting, and provides consumers with the right to dispute inaccurate information on their credit reports. Considering the ongoing legal actions against Credit Acceptance and the fact that my voluntary repossession was a direct result of their questionable lending practices, I kindly request that you investigate this matter thoroughly and take the necessary steps to have the negative credit report entry related to this repossession removed from my credit history. I believe that by taking action to rectify this situation, you would not only be safeguarding my rights as a consumer but also sending a strong message to lenders engaging in predatory practices that such behavior will not be tolerated. I appreciate your attention to this matter and thank you for your dedication to consumer protection. I eagerly await a resolution to this issue and request prompt communication regarding the progress of my case..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Getting a loan or lease
Subissue: High-pressure sales tactics
Consumer Complaint: They gave me a loan for a car thats not even worth XXXX dollars and I been having issues with the car ever since been in contact with credit acceptance for months I talked to them yesterday XX/XX/XXXX and they said I have to pay to get my car home and they also said that If they auctioned it off I would still have to pay the remaining debt left and this after I voluntary repossess my car cuz the transmission failed and they said yesterday they have no knowledge of the car having problems which it has been having for years
Company Response:
State: KY
Zip: 42141
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: FOR THE SETTLEMENT PURPOSE ONLY, CONFIDENTIAL SETTLEMENT COMMUNICATIONS, AND NOT ADMISSIBLE FOR ANY PURPOSE IN ANY ADVERSARIAL PROCEEDING. TO THE EXTENT THIS COMMUNICATION CONTAINS CONFIDENTIAL CLIENT COMMUNICATION, IT IS SET FORTH FOR THE SETTLEMENT PURPOSES ONLY AND IS NOT A WAIVER TO THAT PRIVILEGE. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX XXXX I appreciate the opportunity to further discuss my claims with you, in further to your request for my demands, this letter has been prepared and sent for the sole purpose of encouraging settlement discussions.I therefore consider its contents, and any related communications, to be exhaustive and I hereby specifically reserve the right to supplement and/or modify the facts as further investigation dictates. Claim of Violations under TILA in XXXX I XXXX XXXX, Purchased XXXX XXXX XXXX total Sale Price $ XXXXCash Price Vehicle, $ XXXX Financed Amount Subtotal was $ XXXX down payment of {$2000.00} is listed to the Amount financed {$18000.00}. XXXX the contract under the itemized amount financed 2 optional Warranty contracts, fees, & charges were illegally added to the agreement. Under CFR subsection 1026.4 Finance Charge 4 ( b ) ( 1015 U.S. Code 1605 - Determination of finance charge Examples of charges which are included in thefinance chargeinclude any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges. ( 2 ) Service or carrying charge. ( 3 ) Loan fee, finders fee, or similar charge. ( 4 ) Fee for an investigation orcreditreport. ( 5 ) Premium or other charge for any guarantee or insurance protecting thecreditoragainst the obligors default or othercreditloss. ( 6 ) Borrower-paid mortgage broker fees, including fees paid directly to the broker or the lender ( for delivery to the broker ) whether such fees are paid in cash or financed.Finance Charge CFR 1026.4 ( a ) -1.I.A-BA. Inspection and handling fees for the staged disbursement of construction-loan proceeds.B. Fees for preparing a Truth in Lending disclosure statement, if permitted by law ( for example, the Real Estate Settlement Procedures Act prohibits such charges in certain transactions secured by real property ) .C. Charges for a required maintenance or service contract imposed only in a credit transaction.1026.4 ( B ) ( 10 ) .Definition.Debt cancellation coverage provides for payment or satisfaction of all or part of a debt when a specified event occurs. The term debt cancellation coverage includes guaranteed automobile protection, or GAP, agreements, which pay or satisfy the remaining debt after property insurance benefits are exhausted. As you can see GAP & other services, premiums, fees that were added to the itemizedamount finance, under law is legally a Finance charge under TILA.15 U.S. Code 1638Itemized Of The Amount Financed ( A ) The amount financed, using that term, which shall be the amount of credit of which the consumer has actual use. This amount shall be computed as follows, but the computations need not be disclosed and shall not be disclosed with the disclosures conspicuously segregated in accordance with subsection ( b ) ( 1 ) : ( i ) take the principal amount of the loan or the cash price less down payment and trade-in ; ( ii ) add any charges which are not part of thefinance chargeor of the principal amount of the loan and which are financed by the consumer, including the cost of any items excluded from thefinance chargepursuant tosection 1605 of this title ; Now that the fraud inside the itemized Amount financed & Finance Charge is addressed, their are Claims of forgery done with XXXX XXXX XXXX XXXX that was used without any consent or acknowledgement. A true copy of her signature will be attached.XXXX XXXX did not inform or disclose that I'll be listed on contract as a Co-buyer, Co-signer, I was only informed that I'll need a Cosigner because of the lack of credit I had at the time. Time of signatures on the contract was logged after XXXX, and I was for sure not inside that place around that time. ( On XX/XX/XXXX I purchaseda XXXX XXXX XXXX XXXX from XXXXXXXX XXXX The car shutdown on me XX/XX/XXXX. I took it as it was a battery problem because the battery was very small and actually the wrong size battery for the car. I went to buy another battery on XX/XX/XXXX, when I cranked the vehicle the motor was knocking. I got the cartowedto XXXX to get it serviced XXXX from XXXX, CA on XX/XX/XXXX with my XXXX roadside because my Gap roadside profile at the time wasn't processed, from what I was told by XXXX XXXX 2 warranty companies on my contract .The car now has been at a shop going back and forth with the Warranty company, who finally agreed to send an adjuster, and it's now XX/XX/XXXX.. I'm still without a car nor funds for rental .All my business plans failed due to me having no transportation. ) I lost a lotdoing that time and still was in a losing battle, the car never got the proper repair done, I asked XXXX about the suspension and he informed me '' that once we get the motor repair done, we can fix the suspension next. all because the warranty was giving him a hard time. ''I Had the Vehicle diagnosed at XXXX XXXX XXXX XXXX and Invoice states motor needs mounts, bolts, & belt. Proof of the improper services XXXX XXXX has done and fraud billing my warranty such false claims of repair, can be found listed in the invoice XXXX XXXX and XXXX XXXX XXXX did not inform me that I was supposed to Submit a Notice of Transfer and Release of liability to the DMV , Which penalties and such was applied from non compliance of insurance and other civil liabilities. I have DMV statements to prove allegations. XXXX XXXX XXXX violated the Martin Act by engaging in fraudulent and deceptive practices making false and misleading representations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90805
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: WE ARE THE LEGAL OWNER OF OUR XXXX AND THEY HAVE NOT SENT A NEW TITLE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48371
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A