Date Received: 2023-10-10
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: On XX/XX/ I got a loan at XXXX in XXXX XXXX Ny for a used XXXX XXXX XXXX that had XXXX miles. I was under the assumption I was paying {$13000.00} for this vehicle. All said Im down the interest was over {$10000.00}. So the car was then set at {$26000.00}. I currently owe {$23000.00}. My car is only worth $ XXXX {$5000.00}. Im paying way over what the car is worth. Between XXXX XXXX XXXX XXXX XXXX my car increase {$280.00}. I do not want to pay {$23000.00} for a car that is worth {$4000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: The car was worth more money than what the auctioned it off for than garnished my wages @ 25 % on a part time job. I am struggling and May have to claim bankruptcy and nobody gets anything. I was a great customer until the carburetor fuel pump and needed 4 tires all at the same time and I just asked for an extension of 2 months on the loan to get the repairs and they refused XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44224
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I believe I was a victim of fraud by Credit Acceptance Corp.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12601
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This auto loan was opened while I was in Bankrupcy XXXX XXXX. This was done without my knowledge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are some hard inquiries on my credit report that I would like to be removed these hard enquiries do not belong to me. They are the result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48317
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXXXXXX Credit Acceptance reported to XXXX that a closed account was opened. This account has been closed since XXXX. They are constantly misreporting facts on payment dates, account status, late status, and my signature was not on the disclosure form. Someone signed a form that wasnt me. Ive reached out to them for accuracy and they have given me a hard time. Constantly on my XXXX and XXXX they willfully and knowingly violate the CFPB and FDCP ACT. They also use XXXX XXXX to report without my consent or disclosure. Credit Acceptance have consistently harassed me through inaccurate consumer reporting Im constantly disputing. After this I will have a attorney take this to court without XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I disputed the information on my credit report in XX/XX/XXXX. The information came back incorrect on my credit reports, and the balances are different. I did not receive any documentation of the debt in question. The debt was reported in XXXX and is reaching the statue of limitation.
Company Response:
State: MO
Zip: 64134
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I purchased a used XXXX XXXX XXXX from a XXXX dealership in XX/XX/XXXX. During the process of signing the paperwork, I was told the selling price would be XXXX but after getting home and looking over the paperwork with the finance company I seen the price total with Credit Acceptance is XXXX. I had to put a down payment of XXXX in order to get the vehicle. The problem I am having is the finance charge is 20.99 % totaling XXXX making the total payments owed minus the down payment is XXXX. I inquired with the loan company and was told on numerous occasions that my credit was not good, but I assumed that was why I paid the higher down payment. This is not the first time I have financed vehicles and now the vehicle is out of warranty where the radio is not covered, and my panoramic sunroof is not secure and the driver 's side door was like someone tried to break into the vehicle. The windshield had a small chip on very end of the windshield which over a few months has spreaded across the windshield with record heat days the last few months. The salesman at that time told me it was covered under warranty, and I could bring it in, and they would repair these problems. I have yet to get any of this fixed as well as get an explanation of why I am being charged an additional XXXX to the amount the vehicle was sold for XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71457
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: During the car financing process with Credit Acceptance, my rights were violated in several ways. Initially, the terms of the agreement included a car cost of {$8000.00} and a down payment of {$3000.00}. However, Credit Acceptance charged an exorbitant interest rate of 22.9 %, significantly inflating the loan amount and burdening me with excessive costs. The impact of the pandemic on my payments was severe, but I managed to make two substantial payments to significantly reduce the loan amount. However, to my surprise, after six months, the outstanding amount mysteriously increased to almost its original value of {$7000.00}. This sudden increase raises concerns about hidden costs and unfair practices by Credit Acceptance. Despite making payment arrangements and fulfilling my obligations, the car was repeatedly repossessed by Credit Acceptance. These repossessions occurred even when payments were made, leaving me in a constant state of uncertainty. These illegal repossessions led to additional fees and worsened my financial situation, pushing me further into debt. Moreover, Credit Acceptance consistently overcharged interest, exacerbating my financial struggles and making it increasingly difficult to pay off the loan. These actions have had a detrimental effect on my credit standing, making it challenging to secure future loans or financial opportunities. The financial impact of Credit Acceptance 's violations has significantly disrupted my life and caused immense stress and hardship.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Credit acceptance reported delinquent payment XXXX XXXX on my credit report but sent letter saying I had until XX/XX/XXXX to pay balance. I payed off balance ; I owed {$360.00} and had to pay {$690.00} XXXX XXXX. I have proof as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A