Date Received: 2023-10-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am writing to complain about the unfair and inaccurate reporting of my auto loan delinquency on my credit report. I experienced financial hardship during the COVID-19 pandemic, which made it difficult for me to make my loan payments on time. I contacted my lender and explained my situation, but they were not willing to work with me on a payment plan or other accommodations. As a result, I missed several payments between XX/XX/XXXX and XX/XX/XXXX. My loan is now paid off but the delinquency marks remain on my credit report. I have tried to dispute these marks with the credit reporting agencies, but they have not removed them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Dear Sir/Madam, I am writing to file a formal complaint against Credit Acceptance Corp regarding the handling of my vehicle purchase and subsequent repossession in XXXX. I believe that the company 's actions have caused me significant financial hardship, and I request your assistance in resolving this matter. My name is XXXX XXXX, and I reside at XXXX XXXX XXXX, XXXX, MI XXXX. In XXXX, I purchased a vehicle from Credit Acceptance Corp. However, to my dismay, the vehicle was repossessed in XXXX. Since then, I have been in communication with the company, requesting a financially reasonable offer of settlement. Unfortunately, Credit Acceptance Corp has repeatedly refused to provide such an offer. Compounding my frustration, I recently discovered that Credit Acceptance Corp has begun garnishing my wages in XXXX. This sudden action has only exacerbated my financial difficulties, particularly considering the prolonged period of negotiation and lack of resolution from the company 's side. Furthermore, I am aware that Credit Acceptance Corp is currently under investigation for similar behavior. This knowledge raises concerns about the company 's practices and underscores the urgency of my complaint. In light of the above, I kindly request the following : 1. Immediate cessation of all garnishments from my wages, as this has caused severe financial strain. 2. Thorough investigation into Credit Acceptance Corp 's handling of my case, specifically regarding their refusal to offer a financially reasonable settlement and their delayed initiation of garnishment. 3. Appropriate financial compensation for the hardships I have endured, taking into account the prolonged negotiations and the company 's alleged misconduct. I trust that the Consumer Financial Protection Bureau will take my complaint seriously and work towards a fair resolution. I have attached supporting documentation, including relevant correspondence and evidence of the ongoing investigation into Credit Acceptance Corp. Thank you for your attention to this matter. I look forward to a prompt response and a satisfactory resolution. Yours faithfully, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48203
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: account number XXXX, credit acceptance has illegally hiked payoff prices increase of XXXX less then 2months last pay off request was XXXX off a 4XXXXloan today as of XXXX XXXX the loan pay off is XXXX and a past due balance of XXXX in which the creditor has recieved XXXX in total since the last payoff request the creditor is guilty of fraudulent practices of consumer finance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11354
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Please help me if its charged off all these years stuff still on my credit that should be off my credit stolen identity people stealing your information I cant get things I need for me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70131
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I found out today that I have been charged a late fee ever since I changed my payment date to the XXXX of every month. I was not informed that this would happen and they have been reporting me as being late every month. This should not have happened as they gave me the option to pay on the XXXX and never notified me that there was any adverse consequences for this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65803
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Repossession
Subissue: Account reinstatement or redemption after repossession
Consumer Complaint: The XXXX XXXX XXXX XXXX XXXX was repossessed on XXXX of XXXX and seized in the parking lot of my gated community. There was no just cause for the notice or early repossession policy. The car was towed from the property without the keys to the vehicle. There was full coverage insurance on the vehicle as well as new tires and rims that i purchased. The settlement was paid in full and no arrangement was made to give the vehicle back after the auction. The vehicle was arranged to be delivered back after settlement arrangements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48071
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: They are reporting inaccurately and constantly reporting a written off debt on my credit and never received a 1099
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38118
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Repossession
Subissue: Deficiency balance after repossession
Consumer Complaint: I financed my 1st car with Credit acceptance not knowing how much pain and suffering this company would put me through. Originally, this car was priced roughly {$13000.00}. Credit acceptance added a 20 % interest rate, making this car over {$22000.00}. I was struggling to pay my car note of almost {$400.00} every month along with my car insurance. I became XXXX and was working extra the whole time just so I could be able to pay my car note and try to save extra money to cover the future payments after I had my baby. Eventually, I ran out of money and had to make the hard decision of voluntarily surrendering the vehicle. Fast forward, I am now being sued for the deficiency balance plus additional fees and interest totaling over {$7000.00}. I am XXXX XXXX, single mother and have no assets. I have no money to give this company and I do not feel that they deserve another XXXX from me after experiencing how this company takes advantage of their consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 395XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I fell behind on payments in XXXX of XXXXMy payments were XXXX a month. The car was repossessed in XXXX of XXXX. I had to pay around XXXX dollars ( but was past due XXXX months including XXXX to be around {$2500.00} and XXXX a month late fees to be a total of {$2500.00}, They have around XXXX past due ). I asked about a payment arrangement to get caught up but they never really gave me one. They stated that I needed to pay XXXX at the end of XXXX. I missed that payment date but paid XXXX the XXXX week of XX/XX/XXXX and another XXXX at the end of XXXX. I continued to pay as I could and ended up calling them in XXXX of XXXX to set up a payment arrangement as by that time they had me past due {$4300.00}. The advised me to start paying XXXX every XXXX weeks. I continued to pay and as of XXXX I am still past due {$3700.00}. The offers they are giving me dont seem to be paying off the past due balance at all. Even with a few payment not being the total amount it never seems to pay off the past due amount. They can never give me an explanation or what they do give doesnt even make any sense. The balance started out at XXXX balance now is XXXX. Thank you in advance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55434
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I am a victim of predatory lending through Credit Acceptance Corporation I was talked into signing for a loan that could not be afforded with high interest rates
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 394XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A