Date Received: 2018-06-21
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: I Co signed for a loan with my cousin. She has not made payments. So it falls on me. I have ask Credit Acceptance to send me what I signed and what I owe 2 to 3 times. They have my updated and old address and have never sent me anything. It has been I've 6 months since I requested information. I was not present during the loan process so I never received paperwork. However upon request they have never sent written notice of debt or bill. By law they are suppose to do that. I want loan removed from my credit bc how do I know it's not being taking car of if they don't send proper documentation
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 278XX
Submitted Via: Web
Date Sent: 2018-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have a loan with XXXX. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX, XXXX and XXXX with no successful resolution. XXXX, XXXX and XXXX are reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/2016.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2018-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-18
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: A company call XXXX XXXX XXXX came onto my private property on XX/XX/2018 and stole my automobile. I did receive any type of notice saying they collecting on a debt. If they take or threaten to take any nonjudicial action ( i.e, without a court order ) to repossess property when there is no present right to possession of the property they is in violation. l did not receive any type of notice asking if they can enter onto my private property and steal my private automobile.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35160
Submitted Via: Web
Date Sent: 2018-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-16
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: I sent credit acceptance a debt validation letter ( letter attached ) asking for debt validation on XX/XX/XXXX. They received the debt validation letter on XX/XX/XXXX. On XX/XX/XXXX credit acceptance hired a repo company to seize my private automobile on my private property. I did not receive any notices in the mail from the repo company giving me rights to dispute the debt they was collecting on. I also did not receive any documents in the mail from credit acceptance saying the repo company was collecting on a debt and could arrive on my private property.Under the Fair Debt Collection Practices Act, I have the right to request a validation of this debt. I requested that they prove that I am indeed the interested party who is contractually obligated to pay this debt. While i was in dispute credit acceptance sent a repo company to seize my private automobile which is a violation and i highlighted on the debt validation letter attached to cease and desist until they provide proof of an alleged claim.They did not provide proof of their claim and I have attached the documents sent on XX/XX/XXXX ( letter attached ) which was after they seized my private automobile while in dispute. They did not send me copies of the original contract i asked for in the letter and did not provide A copy of the contract that shows that there was an offer made, mutual acceptance, terms and conditions, consideration and the two wet-ink signatures of both parties who have voluntarily entered into a legally binding contract. Also they need to provide proof to the cfpb they are allowed to collect in my state.This company is in violation of FDCPA 805,806,807,808,809.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35160
Submitted Via: Web
Date Sent: 2018-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-12
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I recently ( XX/XX/2018 ) tried to apply for an auto loan through my credit union and was denied due to a previous existing auto. Mind you I am a first time car buyer so I was unsure of what account they were referring to. I am not very educated on exactly how credit works outside of the normal usage ( spending lines, purchases, etc ). When I went to pull my credit reports from all three bureaus is when I noticed this problem. From the way the account appears on my reports, I am not the primary account holder but some how I am in a joint bind with another person that I have no knowledge of. I wish to address this matter immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48340
Submitted Via: Web
Date Sent: 2018-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Since Credit Acceptance Corporation ( CAC ) has not enabled a change in my credit report to allow for my mortgage to go thru, my best bet is to file a Chapter XXXX Bankruptcy to clear the course of action in returns to my report which will allow for a twelve month period of no lates or dings in order to go forward in our mortgage attempt. In addition, a company such as CAC has an option to move the payments which became late to the end of the contract instead of increasing the payment from {$470.00} to {$520.00}. This ploy affects my personal budget. My Bankruptcy attorney is XXXX XXXX and he will also serve as attorney for my daughter XXXX XXXX in her Chapter XXXX filing, she as owner of the XXXX XXXX XXXXXXXX XXXX, and me as her co-signer..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-09
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Credit Acceptance does NOT have a CDCA license in Pennsylvania and therefore legally can not charge 21 % daily simple interest rate in PA. ( attached ) In brief, Pennsylvania law states .... Consumer Discount Company Act : 7 Pa. Stat. Ann. 6203 A lender who wishes to make loans in amounts less than {$25000.00} with interest rates greater than 6 % must be licensed under the CDCA. A licensed lender may make loans that are greater than the rate specified in the maximum interest rate law. ( 7 Pa. Stat. Ann. 6203. ). in the state of Pennsylvania. Pennsylvania has two usury statutes that govern the maximum interest rates that lenders may charge in the state : 1. The Loan Interest and Protection Law ( maximum interest rate law ) ( 41 Pa. Stat. Ann. 201 ). 2. The Pennsylvania Corrupt Organizations Act ( 18 Pa. Cons. Stat. 911 ( h ) ( 1 ) ( iv ) ). In addition, the Consumer Discount Company Act ( CDCA ) requires individuals who wish to make loans of {$25000.00} or less at interest rates higher than 6 % to obtain a license ( 7 Pa. Stat. Ann. 6203 ). The Pennsylvania Attorney General ( PA AG ) enforces the maximum interest rate statute and the Pennsylvania Corrupt Organizations Statute ( 41 Pa. Stat. Ann. 506 ; 18 Pa. Cons. Stat. 911 ( e ) ). The Pennsylvania Department of Banking and Securities enforces the maximum interest rate statute and the CDCA ( 41 Pa. Stat. Ann. 506 ; 7 Pa. Stat. Ann. 6212 ). Maximum Interest Rate Law : 41 Pa. Stat. Ann. 201 Lenders can not charge an annual interest rate greater than 6 % on consumer loans that are : 1. {$50000.00} or less, for secured and collateralized loans. 2. {$35000.00} or less for unsecured and non-collateralized loans. ( 41 Pa. Stat. Ann. 201. ) The 6 % usury rate does not apply to : Business loans ( 41 Pa. Stat. Ann. 201 ( b ) ). Residential mortgage loans ( 41 Pa. Stat. Ann. 301 ). A lender that violates this law : o May be required to pay a {$10000.00} fine for each offense ( 41 Pa. Stat. Ann. 505 ( b ) ). o May face a civil action from the borrower and be required to pay the borrower : three times the amount of the excess interest and charges ( 41 Pa. Stat. Ann. 502 ) ; and attorneys ' fees ( 41 Pa. Stat. Ann. 503. ) o Knowingly and intentionally may face third degree misdemeanor charges ( 41 Pa. Stat. Ann. 505 ( a ) ). Pennsylvania Corrupt Organizations Law : 18 Pa. Cons. Stat. 911 ( h ) ( 1 ) ( iv ) A lender can not charge an annual interest rate of 25 % or more on a loan. A person who violates that provision is considered to have engaged in racketeering activity and may face first degree felony charges. ( 18 Pa. Cons. Stat. 911 ( c ), ( h ) ( 1 ) ( v ). ) I have attached what Credit Acceptances " Simple Interest '' methodology. At the end of the loan i will have paid 189 % interest ontop of the principal. Meaning a XXXX loan I am paying 23K+ which is ghastly for a XX/XX/XXXX XXXX XXXX XXXX. I have asked to refinance, I have asked to pay off early. I was told they are " A second chance loan '' and basically I do not have the same rights as any other civilian who took a " normal '' loan. I feel that Credit Acceptance preys on consumers trying to restore their credit. They state on their website that 52 % of borrowers are a " sublime '' loan group. Hence, they did their research and clearly created a product to lock you in not caring that the vehicles that fall under this program are high mileage and old. The dealer that i bought vehicle thru closed within a week after purchase. Even though he told me my interest was 16.5 %, and after a year I could refinance, and that I could also make extra payments a month to put directly onto principal. This is all denied by Credit Acceptance. I believe the dealer lied to me to make the sale because they knew they were closing and could careless. Granted this is about Credit Acceptance, they are illegally charging high interest rate loans in a deplorable manor. My second complainant with Credit Acceptance is harassment to collect payment under the Telephone Consumer Protection Act. If your payment has not reached their office by their due date. The start to call every phone number they have from a little before XXXX XXXX EST up to XXXX EST seven days a week, multiple times a day with a minimum of 3 calls. One it is illegal to call before XXXX and after XXXX and on Sundays. They have collected on interest, fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 186XX
Submitted Via: Web
Date Sent: 2018-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have reached out to Credit Acceptance over 10 times regarding a previous account that I had with them. I had a XXXX XXXX with them that I aquired in 2010. I paid the vehicle off. After I paid the vehicle off a few months later I applied for credit with them again and was told that I had a past due balance of around {$120.00}. I wasn't sure what that balance was for but I promptly paid it. Now when I review my credit score I see that credit acceptance was reporting that account as a collection account. My account was never in collections and they never tried to contact me regarding a balance. They ripped me off and now they are ruining my credit. I will not stop until credit acceptance updates my report to reflect my account paid as agreed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21040
Submitted Via: Web
Date Sent: 2018-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-06
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: I am a victim of a deceptive unfair trade practice of two car dealers and two banks who sold me vehicles with liens on each and made me liable for two car notes that exceeds my current income. Both vehicles were sold on an as is basis with over 100,000 miles and older models. Both dealers took down payments financing the vehicles for more than what they were worth. I was never shown these vehicles before any loans was finalized.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2018-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-05
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/XXXX I had a promise to pay credit acceptance XXXX for my car XXXX XXXX XXXX. On XX/XX/XXXX I paid XXXX on XX/XX/XXXX I paid XXXX and on XX/XX/XXXX since the website would not let me make a payment on the XXXX I paid XXXX have my car not paid in full. Well on XX/XX/XXXX I was about to go pick my son up and my car was gone! My car had been repoed. So I called credit acceptance and asked had they repoed my car cuz I paid my Carnot they said they did not have a repo out on my car to call the metro police to see if my car had been repoed. Well I called the police to see and they said yes it has I'm wondering why since last week I paid my car note. So wen I had called credit acceptance back they said my car was repoed since I paid on the XXXX not the XXXX but why would u take my money if I was past the promise to pay date. They also said they could not do anything that I would have to pay XXXX to get my car back and I jus gave them XXXX the week before sucks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37206
Submitted Via: Web
Date Sent: 2018-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A