Date Received: 2021-12-01
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: In XX/XX/XXXX I financed a car with Credit Acceptance. In XX/XX/XXXX Credit Acceptance repossessed and sold my vehicle without allowing me the opportunity to redeem it. They never sent me any information to my home address, any alerts to my emails or phone calls. They sent letters to an address that Ive never lived at or associated with. Per US CODE, they are required to allow me the opportunity to redeem my vehicle. They did not. In fact, they sent documents to an address that I never lived at. After I submitted XXXX disputes directly to them, they sent me copies of a letter they sent to an address that never belonged to me or Ive lived at. They did not alert me at all. They violated my rights as a consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48073
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-30
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/2021, I certified mailed Credit Acceptance notice of rescind, pursuant to 12 CFR 1026.23 ( a ), Credit Acceptance received the letter on XX/XX/2021. On XX/XX/2021 @ XXXX pm XXXX from the compliance department called me regarding notice of rescind directed to XXXX XXXXXXXX XXXX XXXX asking me what my demands were or what is it that I wanted. I informed her that I was giving my notice to rescind the credit transaction due to the failure of proper disclosure upon signing the contract, as well as letting her know I have security interest in the contract, and I want to exercise my right to rescind the transaction. I also informed her that I wanted the security interested terminated 12 CFR 1026.23 ( d ) ( 1 ), as well as ALL money refunded back to me, 12 CFR 1026.23 ( d ) ( 2 ). Once the right of rescission becomes void, I will not be liable for any amount, including finance charge, pursuant to 12 CFR 1026.23 ( d ) ( 1 ). After the call XXXX informed me, she would get with the legal team and call me back on the following Monday, which was supposed to be, Monday XX/XX/2021, but I did not receive a call from XXXX until today XX/XX/2021 @ XXXX am. I contacted XXXX shortly have her missed, hoping Credit Acceptance would meet my demands pursuant 12 CFR 1026.23 ( d ), instead according to XXXX and the legal team, concluded after an alleged internal investigation that I was given the proper disclosures and Credit Acceptance contract met all state and federal laws. She informed me that they found through their investigation that I was given the appropriate disclosure associated with my contract and that it is bonding and lawful. When I asked her how Credit Acceptance investigated their finding that I was given proper disclosures, was it through XXXX, XXXX, or XXXX, XXXX informed me that we didnt find in our investigation that we were obligated to research that. So now the question remains How did Credit Acceptance do a thorough investigation if theyre not obligated to ensure proper disclosures were given to consumers? She stated that I signed a declaration of electronic signature than later stated I DID NOT sign a declaration of electronic signature agreement, but I actually signed a paper contract with the dealer. Which leads me believe that an alleged thorough investigation was completed, because she wouldve known that information off hand. I also informed her that I wanted to original copy of my contract with my wet signature, and she informed me that the dealership has that copy and not Credit Acceptance. I had to remind XXXX when I spoke with her on Friday, XX/XX/2021, that I was exercising my right to rescind my cancel transaction pursuant to 12 CFR 1026.23 ( a ) not disputing the contract, as the contract is between Credit Acceptance and XXXX XXXX not me. She then asked, what is it that I wanted or my demands and I explain to her my demands thoroughly, pursuant to 12 CFR 1026.23 ( d ), nothing additional or nothing less than what the federal law requires when such law has been exercised. Instead of Credit Acceptance acknowledging federal law she informed me that this is the ONLY way for them to respond to this alleged right of rescission. ( By doing an investigation ). After XXXX made that statement, I informed XXXX that once a consumer exercise their right of rescind the security interest is automatically negated regardless of its status and whether or not it was recorded or perfected pursuant to 12 CFR 1026.23 ( d ) ( 1 ). Nothing else was mentioned about the right of rescission besides her stating this is our finding. This only leaves me with several questions about Credit Acceptance. Is Credit Acceptance exempt from Federal Law? Does Credit Acceptance not have to comply with federal regulations? Does Credit Acceptance not have to follow Truth-In-Lending Regulations Z? Is Credit Acceptance exempt from complying with the effect for rescission, pursuant to 12 CFR 1026.23 ( d ) ( 1 )? If all of those questions are NO, then why XXXX is making such statements to me that Credit Acceptance only way to respond to an alleged right of rescind is to do a thorough investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 38637
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I got a loan from Credit Acceptance in 2018. I made payments as stated in our agreement but when the pandemic happened, I was out of work and notified the company in which they told me they had no help for their customers. So I made the payments as best as I could. Most of the time it was paid on time and if not it was paid within 3 days from due date. I was notified that the amount was due on the XXXX not after and we dont have grace periods. So the first time I was late, the account would continue to reflect late payments each month until I paid that one late payment. I wasnt aware that it works that way. Even more, its hurting my credit trying to get a new car because of those unethical practices this finance company practice. It is a reason they are one of the worse companies. I didnt realize how bad those terms where until the pandemic. Also they lied to me about helping during the pandemic only to turn around and send an email about how they help their customers during the pandemic. Also this company practices harassing phones calls for one missing payments and didnt stop until I blocked them and paid. My credit report shows late payment every month because one late payment rolled over each month until it was paid. Had they given me the option to push that payment to the end of terms, I would have great credit. Its disgusting how this company hurt the very people who put money in their pockets and food on their tables. Shame on Credit Acceptance, they were never really trying to help me, just cause me more pain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39501
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Date of late payment : XX/XX/XXXX Amount : {$200.00} I have reached out to Credit Acceptance about my financial hardship of losing my job in XXXX of XXXX and they were not receptive to my request of giving an extension date on payment. I have been to the XXXX XXXX XXXX and have spent over two months in recovery all while trying to provide for my family. It has been a very hard situation for us not only involving my health but it is also extremely hard to get approved for anything from the bank now as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19320
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: ALL OF THE ACCOUNT LISTED BELOW ARE ON MY REPORT FRAUDULENT ON MY CREDIT REPORT I WAS A VICTIM OF IDENTITY. THEFT AND THESE ARE THE ACCOUNT AS FOLLOWS XXXX XXXX/XXXX/XXXX BALANCE {$0.00}, XXXXXXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX BALANCE {$670.00} XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XX/XX/XXXX BALANCE {$200.00}, XXXX XXXX XXXX XXXX XX/XX/XXXX BALANCE {$670.00} XXXX CREDIT ACCEPTANCE CORPORATION XX/XX/XXXX BALANCE {$15000.00}, XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX {$12000.00} XXXX XXXX XXXX XXXX XX/XX/XXXX INDEITITY THEFT AND XXXX XXXX WAS FILED
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08105
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have sent letters to Credit Acceptance Corporation located at XXXX XXXX XXXX, XXXX, MI XXXX almost every two months, starting in XXXX of 2020. There are numerous inaccuracies on all three credit bureaus being reported as far as the late payments and past due dates. There has been no changes in the way its being reported and is affecting my credit very badly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2021-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The car was repossession the amount own on the car was around 9600.00 dollars the car was sold buy the company for 4800 dollars and it was applied to the amount of 9600 even know the 4800 with to the 9600 my credit report have not changed after calling and writing the.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08638
Submitted Via: Web
Date Sent: 2021-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2020 I reported that credit acceptance reported delinquent payments knowing that the title holder XXXX XXXX XXXX XXXX XXXX XX/XX/2020 and the car was in the process of a total loss claim. I couldnt do anything because I didnt have title account information or anything. Credit acceptance agreed to remove the negative information on my credit report and as of today it remains. All money that was owed after insurance claim was paid to credit acceptance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14609
Submitted Via: Web
Date Sent: 2021-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: XXXX. CREDITACPT Account XXXX : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, and XX/XX/XXXX as wells 60 days late on XX/XX/XXXX and XX/XX/XXXX and also 30 days late on XX/XX/XXXX and XX/XX/XXXX. I immediately disputed this information with CREDITACPT and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( XXXX ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 290XX
Submitted Via: Web
Date Sent: 2021-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Late Payments on my credit reports are incorrect all the payments were made on time
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10460
Submitted Via: Web
Date Sent: 2021-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A