Date Received: 2020-10-26
Issue: Problem with a purchase or transfer
Subissue: Overcharged for a purchase or transfer you did make with the card
Consumer Complaint: On XXXX-2020 I cancelled my car insurance with XXXX of {$210.00} and XXXX-2020 they submitted the transactions without my consent. XXXX-20 I filled a dispute and received partial payment. I was received {$150.00} on XXXX-20. And was tolf that based on the information available to them my transaction has occurred. I disagree with that transaction amount because the product was not how it was represented. And I feel that It was false advertising and misinformed.
Company Response:
State: NV
Zip: 89503
Submitted Via: Web
Date Sent: 2020-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I have not received my provisionary credit for a dispute that I filed on XX/XX/XXXX I sent in my dispute form by mail I was never given a provisionary credit under Federal Regulation e I was not also accommodated provisionally under the Americans with Disabilities Act I've also spoken with several supervisors and they all have made up lies and hung up on me and created tickets which is a violation of the corporate Espionage Act
Company Response:
State: PA
Zip: 17110
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Trying to activate a new card but when I call the number on the card and puts me on hold and ask to wait for the next worker. I have call on XX/XX/20 from XXXX to XXXX, XX/XX/20 at XXXX to XXXX and called on XX/XX/20 at XXXX to XXXX and I have not gon na a single person. There is no other way to activate the card and so im stuck at what to do cause now my money won't have anywhere to go.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I have been calling direct express for 3 days and I. Being hung up on my info they tell about my transaction don't make sense. My atm withdraws are all odd numbers that u can't even XXXX that amount out from a atm ( XXXX ) i also ] had my stimulus takin in XXXX and the guy said I have more then one card on my account but won't help me I can't take anything out or use card every time I go to store it says invalid card use ... please help. The guy asked for my card number and said and I said no and he wouldn't help if I don't release my card number im very upset im definitely hacked. I can't access the direct express web site
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-10
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: I have a direct express card. My card is locked, I access my money. I called on XX/XX/XXXX talked to them did what they said, for 8 days no one has answered the phone. XXXX dollar on my card I can't get, my elec. and water shut off. Still can't get an answer from Direct express customer service.
Company Response:
State: TN
Zip: 37110
Submitted Via: Web
Date Sent: 2020-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-08
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: on XX/XX/2020 a little after XXXX XXXX I got my XXXX payment deposited on my Direct Express card so I went online to pay my XXXX XXXX XXXX which is {$310.00} but when I tried to pay it declined. The major problem I am having is that it is pending longer than 5 days now. I contacted the electric company and they said they do not even see a pending payment on their end even though Direct Express is telling me that its XXXX that needs to accept payment but the electric company says its Direct Express that needs to send the payment. I contacted Direct Express and was on hold over an hour and they seem to be a big joke because they acted like they couldnt hear me which I think is a lie because they heard me when I said I was going to record them and they said I couldnt even though they were recording me. I researched and found out almost everyone across the country is or was having issues with Direct Express. they are not resolving or even trying to resolve my issue. My {$310.00} is literally being with held from me and I am unable to pay my electric and this is my only income being on XXXX so because of Direct Express my electric will be shut off. please help me.They are not putting my {$310.00} back on my card. It is in some kind of limbo and they are keeping my money
Company Response:
State: FL
Zip: 34609
Submitted Via: Web
Date Sent: 2020-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-07
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: social security XXXX benefits deposit to my direct express mastercard once a month. XXXX 's deposit was on my card but it was locked because they suspected possible fraud suspicious acts. I didn't have a clue till i went to atm to get money to pay bills and card declined so came home looked up my account my check was deposited but my account froze. I called customer service and put on hold indefinitely meaning never got to talk to anyone for the last 4 days. I have called the bank which said call customer service i have called social security which said call customer service ive called lost or stolen card number which said call customer service. NOBODY WILL TALK TO ME!! I need my card unlocked to pay bills. They should let me deside if my card is being frauded then i will report it to them. They have no reason to assume it is and lock me out just because something looked suspicious in there eyes.They are invading my privacy by knowing when and where my card is being used that's none of their business till there is reason to. I need my goverment check to pay bills now.
Company Response:
State: IA
Zip: 523XX
Submitted Via: Web
Date Sent: 2020-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-02
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I was set to receive my social secruity benefits onto a DirectExpress debit mastercard.. This month on XX/XX/2020 I did not recieve my benefits onto the card the Social Security office sent out my payment but Im unable to get a live person at DirectExpress to apeak to about my account or to even have this specific debit card closed and to open a new one. I have tried every department I can think to help me on this and there isn't anyone because Im unable to get a live person at Direct Deposit. If possible Id like to close the account on the debit card XXXX and have another card sent to me with my benifits on it. Thank you very much.
Company Response:
State: IN
Zip: 46563
Submitted Via: Web
Date Sent: 2020-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-29
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Husband XXXX XXXX probably XXXX XXXX XXXX XXXX accounts I've only had XXXX XXXX XXXX XXXX card and XXXX last purchase I made was {$72.00} I think of XXXX anything after that's not me or on any other cards
Company Response:
State: KS
Zip: 667XX
Submitted Via: Web
Date Sent: 2020-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-23
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I am contacting you regarding a debt collection which has recently been reported on my credit record. I am requesting that both The XXXX XXXX XXXX ( a collection agency ), and Comerica Bank remove this item from collection and from my credit report and all banking records immediately and permanently. I am not responsible for this item, and it stems from a check which was issued in my name by XXXX XXXX in 2017, deposited in my Comerica Bank account, and was returned by XXXX, causing a negative account balance and major financial complications for me, including overdrawn accounts, bounced checks and payments, etc. I paid all associated fees, but after repeated requests, conversations, and consultations with Comericas fraud department, Comerica Bank failed to pursue XXXX and collect the funds. Comerica Bank instead opted to pursue me for an amount which I never received, do not owe, and am not liable to pay. I closed my accounts shortly after the incident, which has been three years, but Comerica Bank created a collection amount on my banking records as well, prohibiting me from opening new accounts at any other financial institution. Both this action, as well as Comerica Banks subsequent sale of the unwarranted debt to a third party is fraudulent, and allowing it to go to collection constitutes harassment and extortion. I ask that the Consumer Financial Protection Bureau assist me in removing this unsubstantiated debt and collection activity by The XXXX XXXX XXXX or any other agency.
Company Response:
State: CA
Zip: 90069
Submitted Via: Web
Date Sent: 2020-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A