Date Received: 2020-08-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: ATTN : Direct Express Fraud Services Department XXXX XXXX XXXX XXXX XXXX, TX XXXX -A criminal report was filed immediately after my rental car and bank card were stolen which can be found via the XXXX PD under Case # XXXX. The detective located video footage of the suspect using my card at an ATM and criminal charges are pending. Detective XXXX with the XXXX TN Police has made a statement via email ( see attached documents ) which has concluded that fraud did occur, the suspect was identified via video footage, and criminal charges are pending. - I flew to XXXX from California on XX/XX/XXXX with the goal of taking a fellow XXXX veteran and suspect into the XXXX XXXX hospital for XXXX XXXX, and to encourage him to get a much needed XXXX XXXX XXXX which had been XXXX from XXXX XXXX XXXX XXXX. I was made aware of his dire condition via is Ex-wife & school teacher who lives in XXXX, who shares similar concern as myself for the suspect. The suspect and I were XXXX to XXXX in XXXX as XXXX XXXX on an XXXX XXXX with the XXXX XXXX XXXX XXXX, which the suspect suffers from a XXXX XXXX of XXXX which was diagnosed by the VA. He is XXXX & has no car or belongings due to his XXXX XXXX XXXX & XXXX. I had told the suspect I was coming to see him, and upon my arrival invited XXXX to my Hotel, the XXXX XXXXXXXX XXXX XXXX on XXXX XXXX on Tuesday night. He obliged and stayed for approximately 2 days. On the night of Thursday XX/XX/XXXX, I took a brief shower only to realize the suspect had left the room & did not return. It was not until the following morning when i had to leave the hotel for the airport that i realized my rental car was stolen, along with my ATM card which I had only used once to pay for the hotel as I did not leave the room the entire stay. Assuming the worst, I attempted to contact the suspect via his cellular phone number XXXX to no avail, and immediately reported the card as stolen. I remain baffled as to how XXXX obtained my pin number to make the ATM withdraws, although my only assumption is he may have been aware of, or found a financial notebook I had left in the rental car, which may have possibly contained the pin number although Iam not sure. The fraudulent withdraws and purchases are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Total including ATM fee's= {$2100.00} The card issuing bank dispute resolution department has claimed they could not determine that fraud took place due to " conflicting information ''. I proceeded to ask them what the conflicting information was & they were unable to provide details regarding this although they did provide some paperwork which was useless in determining why they made their claim. The bank also states Iam disputing all transactions from XX/XX/XXXX to XX/XX/XXXXwhich is entirely inaccurate as can be seen by the documentation i provided them. The bank did an extremely poor job in looking over the details of this dispute and didnt even take the time to contact the detective investigating the criminal case. This is a clear cut case of fraud to no fault of my own as determined by Detective XXXX investigating this case.
Company Response:
State: CA
Zip: 961XX
Submitted Via: Web
Date Sent: 2020-08-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: This is unreal.. In XX/XX/XXXX after fleeing abuse and the lies about accounts being closed my first complaint I filed with CFPB has put me in awe with retailiation.. I try alsways to not thing about XXXX XXXX emailing pretending to be my daughter.. The not able to view my accounts online or ever see them.. And I was wondering how XXXX XXXX got comerica Bank to commit statement fraud We have established I did not go to XXXX XXXX and the XXXX on XX/XX/XXXX and had identity theft but why another bank lies? Well it is retailation.. I fled XX/XX/XXXX.. I was able to go in the home 2 days he stalked me asap so regaurdless if the judge told him stay away he didnt.. later i found some credit and debit cards but not all cards I never found my direct express card but i had one sent to me right away and closed the one he kept of mine.. I have called the police and talked absoltuly crazy stalking which he dose but how he gets my card info.. terrifed at one point of the plug in part of a charger.. Well I got away in XXXX XXXX and was issued a card that same month with in a few days.. Immediately I had fraud and new identy theft at XXXX XXXX I am sure to update an old account that was my money but fraudulently taken from me.. So with in a week on my 3rd relocation fraud both at XXXX XXXX and Comerica direct express.. I had requested copies on all my statements after I got setteled I also ordered a new card cuz puff mine disappeared out of my apaerment where i lived alone.. I was issued a new card in abount XXXX XXXX I was also issued the same card that i reported not in my possition on XX/XX/XXXX when i fled.. I thought it strange I had to get it reissed and it was comprmised so fast, but direct express reissed the same card to me that i fled with out on XX/XX/XXXX.. I reported it asap and I said there is so much fraud i want to just report every charge.. There is gas station charges where it is not open to the public it is a commerical fuel place only.. I dont have anything like that.. So I did not make charges on XX/XX/XXXX in XXXX oregon I was not even in XXXX or XXXX oregon and i have a purchese on my card for my train ticket and so its verified also please tell me what my card number was in XX/XX/XXXX that i never seen but can on my statements and the card number issued to me in XX/XX/XXXX they are the same numbers he had other cards i am now thinking this makes more sense of how he does this you give him the numbers.. please answer my question I also want to know the amont of my first deposit ever to direct express I was send a card then gone then new card then you told me no deposits where made .. but why send me a card then? I also want to know when the update to my name and when my first card was issued in my new name? Also in my new name? where it was mailed and what date it was mailed? I want a copy of all my bank statements in real Accurate time and I would like a copy showing showing XX/XX/XXXX and XX/XX/XXXX.. actually put all copies of all statements here as they my be more accurate .. And I want to know why issue the same card I had that he kept? after I filed a complaint with XXXX then you commit fraud and abuse with XXXX XXXX and get someone who almost killed me to help you? there is some months i just dont eat so much was stolen and stalk my and I think its my daughter you have destroyed my family well heres a fact if my daughter stole ever like XXXX dollars out of my purse I will decide what to do.. if i move forward or not with her is my business but if you didnt play musical dates with my statements and issue cards with the same numbers as the man own beat and robbed me well I would know if she took XXXX dollars so please stop asking me over and over did anyone in my household.. if she took XXXX bucks to bad.. he kept me from her for 3 years me living in a place that should have been condemnd and her litterly homeless and other things happened to her.. So you have done enough damage tell me what i say is not posible or him proving he never left his area? he didnt have to you gave him the imformation.. And if you where concerned I had 2 accounts one i was wait to get my money back from when he stole my rent deposit and i XXXX XXXX XXXX XXXX XXXX and my daughter went to XXXX for XXXX a get well XXXX card.. shes the only one who went to XXXX ... theft of a get well soon card and a candy bar her mom had almost died but he stole our apartment deposoit while we where XXXX and you committed fraud and helped him? who is the real criminal XXXX.. This is the same daughter I disclosed her medical information when XXXX XXXX XXXX said yes they where her ... Also I was under the impression my childsupport was on a master card and XXXX XXXX sent me visa i am just sick with your behavior
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My name is XXXX XXXX and I reported my check being stolen on identify theift and I told direct express about it and I explained to them that some one hacked my card I tryed showing them it was not me .I did not make the buys on my card. And denied me the refund to my account.and if you look back you'll see I never made these purches before I've never spent over XXXX to XXXX dollars over there places I've never gone to before.please help. Thank you sincerely XXXX XXXX
Company Response:
State: MN
Zip: 550XX
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-20
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XXXX/Direct Express let XXXX XXXX fraudsters between XX/XX/XXXX and XX/XX/XXXX steal over {$550000.00} from my Direct Express Account
Company Response:
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2020-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-20
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I'm going to do this talk-to-text, and it doesn't prove to be short. This is a compendium of several disputes wrongfully denied by Direct Express Mastercard, which issues cards stamped Comerica Bank and handles my veterans pension benefits. I will try to include dates as this is several different incidents. Most recent dispute from XX/XX/XXXX. My card was shut off. Canceled by the company without any notice given to me. I found this out when I when to use it in a restaurant, and it would not work. This caused quite an embarrassment, and after the requisite few hours on hold that always occurs when I call Direct Express, that is if I can get through at all, as nine times out of 10 there is a message saying that they're too busy and to call back at another time, I finally speak with an operator who tells me that my card has been shut off because Direct Express notice that they were charges being made that they thought were erroneous. Upon my notification and inspection of this, I agreed that I had not made those charges I was made to order another card, and wait out the process of it being sent with my account Frozen. It should be said that while the account is Frozen that there is no navigable way through their switchboard. If you don't have a card number, or a social security number that corresponds to an account, the switchboard will simply say that you don't have an account, and hang up. So no questions can be asked, and no progress can be made unless you have another card. So, I was tasked with paying for this card out-of-pocket, actually out of the funds that they had sole control over and I at that point had no access, and wait for the card in the mail. When the card arrived, I activated it, and then spoke to numerous people that I kept getting pass between, and I do know this routine, in my quest to file a dispute. Now the charge was pending when the card was frozen, and I first spoke with them. Even upon my verification of the fact that these were erroneous they went ahead took the money out of my account necessitating I go through the dispute process. As you'll see, this is not the first time that they have routed me that way. First of all, it must be said that I truly believe that this company has designed integrated ultimate moving parts so that its users are left with a deliberate runaround that encompasses everything from their execution of policy, to the scarcity of Representatives, to the manner in which everything is addressed if you are lucky enough to contact one. It is clearly designed to discourage. I'm a retired military, and and this company has some sort of agreement with the federal government to handle our benefits as well as Social Security. I would be hard-pressed to see their manner of doing so is anything less than probably criminal. we are required to have direct deposit, and the systems are set up in a way that it is near impossible to transfer to another account without a lapse in benefits. Also, as disputes linger and are denied, and new ones created on their heels, and appeals attempted, but we're told there is no appeal process available, all decisions are final, 1 month drags into another, and it becomes apparent that there is going to be no resolution without loss, and you're not going to be able to switch your direct deposit information within the window that is available to us as veterans without further benefit delay. So Direct Express Express made payments on the charges that they had suspected were erroneous, and I had verified, hence issuance of a new card. I filed the dispute, and was told that if I faxed in the paperwork within the next 10 days, ending on XX/XX/XXXX, that there would be a provisional credit put back on my account. They will only receive the paperwork via fax machine. At the time, the country on quarantine, and myself a XXXX veteran oh, cut off from any resources to the covid-19 outbreak, finding a fax machine was not very simple. I filled out the papers and faxed them to the number Direct Express provided on XX/XX/XXXX. No word of there arrival, or any contact at all was made to me. No provisional credit placed back on my account. I went through a couple of weeks of trying to navigate their as always overtaxed phone system oh, and finally got a hold of someone at XXXX in the morning near the end of XXXX. Let it be said that approximately 60 % of the time that I have actually gotten to speak to a person, there is some sort of issue that results in the call being dropped.I am convinced that often they are blatant hang ups. They seem to always occur when they have difficulty with a question. There is also no possible way to do anyting over email or even through XXXX XXXX. I've been given addresses, and taking the time to hand write things that are repeatedly ignored, and there's no follow-up can be made to verify whether they have ever been seen. Near the end of XXXX, I navigated my way to a supervisor in their fraud department who is the first and only person that has ever spoken to me like a human in all the years I've dealt with this company. she said that the first, and the second she said that the first, and the she said that there was no fax on record, even though I had the now XXXX receipts verifying that they had been sent. She took down my number, and gave me her name, and said that she would address her supervisors, as this was taking far too long, and she thought it should have been resolved easily by then. No provisional credit made still. She never called back. More weeks of trying to navigate their phone system, brings me to the receipt of a letter that says that they refused to honor my dispute. Through my investigation of the recipient of these charges, the only thing that I could find under the designation was a realty company in northern XXXX. I've been on quarantine in Ohio for months. I finally skip through their system again, to ask about refusal of the skip through their system again, to ask about refusal of the skip through their system again, to ask about refusal of the dispute, which skip through their system again, to ask about refusal of the dispute, which they had caused them to freeze my account before I even knew that there were charges being made oh, I was told that I had to request a statement of the reasons why it was refused, and that all decisions are final, I have no recourse. As of today, months later, I'm waiting for this explanation, which could say anyting in theory. what I do know is that they claim that their investigation and my statements don't matchup. The statement, that we had played so much fax football with, and as far as I still know, no one has ever verified receiving said simply, I did not make or approve these charges. I don't know what the company is, and I verified that upon my initial contact back of the card was frozen, and I filed dispute. I had no evidence. there's no reason why I could have or should have. I have never been able to find out what raised their suspicions, but it was Direct Express had brought the charges to my attention in the first place. Currently, I wait for an explanation, but as they say, all decisions are final. I need help Working toward a satisfactory resolution of this. And, since this time ... On the XXXX of XX/XX/XXXX, I housebound, and was feeling unwell, much of it having to do with the stress of this situation and resultant of months of quarantine. A young woman that I had helping me with housework, stole my wallet and computers, and phones. I filed a report, but she still managed to drain my account of about {$1200.00}. Apparently, this can be done done without my PIN number, by telling the retailers to run the card as credit. It is my from the FTC that doing so pushes its use on to a different system which circumvents the stated use and ideological purpose of having the pin protected card. Essentially, this makes little difference in security than carrying my entire net worth in cash on my person I believe that 15 charges were made about 10 to 12 different retailers, over a few days. I filed dispute with Direct Express on XXXX XXXX upon returning from a hospital stay, and discovering that the charges had been made. The hospital stay was necessitated due to the stresses of this entire situation. I have until XX/XX/XXXX to fax in the dispute paperwork within the mandated 10 days to qualify for the provisional credit. today is the XXXX of XXXX, and I haven't yet received the paperwork, nor have I received my replacement card. I did get the paperwork from their dispute Dept, notifying me of the aforementioned denial of dispute, and it did have a different phone number at Direct Express, but I was told that I have to wait for explanation on the previous dispute, and fill out the paperwork on the new one, it was mailed 10 days ago. Call the other number. The one that I can't get through until I get the card. All decisions are final. I don't want to be thought of as naive here, but you will notice I don't want to be thought of as naive here, but you will notice I don't want to be thought of as naive. Yes I have noticed the repeated pattern of events. I asked if there was anything else I I asked if there was anything else I should I asked if there was anything else I should or could do he I asked if there was anything else I should or could do he said fill I asked if there was anything else I should or could do, as every dispute I have ever filed with them denied for the most specious reasons. I have found that I am hardly the only person with this issue with Direct Express. XX/XX/XXXX. Wallet and card was taken, XXXX charges totaling less than {$100.00} were made at gas stations and fast food restaurants in just a few hours. Dispute filed. Denied. All decisions final. XX/XX/XXXX. I was arrested and incarcerated for something I did not do. I was in jail until XX/XX/XXXX, when all charges were dropped and I was released. I was unable to use my card for a ride home even. Unbeknownst to me, Direct Express had been contacted and somehow convinced to issue replacement cards, at least two times, and someone had been spending my income for about 9 months. it took me about 2 weeks to figure this out. The culprit died during this time. The police could not figure out how to report it. Direct Express told me to provide documentation of my incarceration. I was told that the VA could do this, as they had even been visiting me at the jail. I provided documentation from the VA, as well as the XXXX XXXX XXXX. A veterans representative from the VA also sent a letter Verifying the dates of my incarceration. Although I was told that this was a very simple correction to make, nothing has ever transpired, and any attempts to inquire have been met with diversion, subterfuge, or ignorance. Given the manner in which every interaction I've interaction I've had with Direct Express has been handled, I'm certain that I'm hardly the first person with complaints about Direct Express. Amongst my fellow veterans there are countless horror stories similar to mine. I'm appealing to you, Consumer Finance Protection Bureau, to please both help me toward proper acknowledgement and resolution of the cases I recounted here, as well as hopefully admonishment of Direct Express for the callous, careless, and possibly illegal and predatory manner in which they treat their card users, most of us veterans and/or XXXX, and already enduring the hardships of surviving on a fixed-income. Due to the events of the last 2 years, especially the loss of nearly a Year 's worth of income, and compounded by the ongoing stressors incurred trying to recover it, I have lost everything. By the end of this week, I will be entirely homeless. I have XXXX XXXX XXXX paratrooper legs, and no car since my release from being jailed unjustly. Hospitals and shelters are my only options, if those are even options. Please feel free to post any and all of the sweater anywhere that it any and all of any and all of this writing anywhere that it might be seen by someone who might benefit from it. I will forward it to any further organization that you might suggest could help also. I think you for your Indulgence in reading all of this.
Company Response:
State: OH
Zip: 43224
Submitted Via: Web
Date Sent: 2020-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-07-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Comerica bank forced me to sign a forebearance letter even though all payments were current. Comerica announced they wanted to drop my loan and I needed to find another bank. After signing forebearance no bank would talk to me. They took my XXXX dollar commercial property. Now they refuse to give me info on my home mortgage Acct #, Payoff, why no statements? They refuse to talk to me. This cant be legal
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2020-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I did not receive my Social Security payment for XXXX and XX/XX/2020. Social Security Administration said they sent the payment to Direct Express. Direct Express said they did not get any from Social Security. Both are ping-pong me back to each other.
Company Response:
State: CA
Zip: 940XX
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX, XXXX charged me XXXX on my direct express card which is where my direct deposit is issued from the social security administration. I filed the proper dispute electronically and sent the dispute via my email. They cancelled the card that ended in XXXX and reissued me a card ending in XXXX. They issued the refund of XXXX to the XXXX card number at first. Then they removed the XXXX from the card. I called and they said they did it because the card had not been activated yet. A rep named XXXX told me to call back when I receive the card after activating it and they would reissue the funds to the active card. I did just what she said. Then I notice the funds never transferred over to the XXXX as stated. I have been calling almost everyday to see why the funds were not reissued. I spoke to one supervisor and he assured me that within 24 to 48 hours the issue would be resolved. It was not. I called again and they would lay the phone down and/or hang up. I called again and one aggressive rep told me that my funds would be on the card XX/XX/XXXX, which is today. So before I started my class, I decided to call only to get customer service representatives to perceive me as being totally ignorant. For example, we were discussing the issue and she said it would be until XX/XX/XXXX before my refund could be issued. I told her, are you kidding me? Please let me speak to a supervisor. Then she played the XXXX XXXX XXXX line from the movie on me, " I can't hear you, can you hear me now '' and finally said I can not hear you, you are going to have to call us back. I called again and got another rep who started to act just like her and placed me on a long hold. She came back and said they had not received my dispute form whereas the previous rep last week validated she had already received it. So they started to act as though I had a case of XXXX already to attempt to confuse me with who did I speak to? There are so many names, so can you tell me who told you what. So this rep, XXXX decided to just do right and said she did not want to tell me anything wrong and put me over to another supervisor named XXXX. This supervisor was the one who I referenced about who did I talk to. She also stated that they could not give me the funds because they had not received my dispute form. She furthered stated that it would also be XX/XX/XXXX before I would receive the funds. I told her that supervisors solved problems. She said she could not let me talk to another supervisor because they were all on the same line. She said she could email them again and it would be another 24 hours before they responded. So I told her that was the same thing the previous supervisor told me and it has been more than 5 days. So I went human on her and told her, how would you feel if someone treated your elderly mother that way? I could tell that I was old enough to be her parent by her voice tone. She said, I understand I would be upset to but never resolved the issue. So I told her I was not going to call again because I have children who work in the same field. I believe I hung up before she said her closing remarks. But the point is, you don't know who you are speaking to on the other end of the phone. You don't know if you are on a conference line that been muted. My friend who is an attorney was on the last call listening in and told me to file a complaint with you first and to immediately contact the Social Security Administration about this issue. I did but the social security office needs an account number and routing number before they can direct my funds somewhere else. I have heard how elderly people are verbally abused and not get issues resolved because of customer service representatives just like the ones I have encountered all week for only XXXX. Imagine if it was XXXX. So I want them to hear me now, this is not how you treat seniors who have paid funds into the system and you don't have enough professionalism to do what your job expects of you. I might as well have been talking to a foreigner because this is how they mocked me, played phone tag, hung up the phone and repeated inconsistent remarks and facts and just outright lied. A Kindergartener could have done a better job of just doing what is right. XXXX XXXX
Company Response:
State: GA
Zip: 31904
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-08
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: My card was stolen XX/XX/2019, I asked for a replacement card and I was told I was a payee I need the other person for the replacement card that person is no longer needed as a representative payee for my SSDI and I can't get ahold of that person.. I needed my card sent to me for the remaining balance of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/2019.Direct Express They wouldn't even let me change my address.. Social Security Administration told me to call Direct Express and request my running balance in a new card but I can not get a hold of them
Company Response:
State: TX
Zip: 79605
Submitted Via: Web
Date Sent: 2020-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-08
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/2020 I noticed that a charge was made on my Direct Express Card for {$83.00} that Direct Express and was told to cancel my card which I could NOT do at the time because I had to withdraw what funds were on the card because the card would be canceled and I would have to pay to have another one sent to me. On XX/XX/2020 I called and initiated a dispute with Direct Express for the amount of XXXX and was told that I would receive paperwork which I was to fill out and return to Direct Express, i did not receive the paperwork until XX/XX/2020 on XX/XX/2020 I mailed ( mailed from local post office ) the completed paperwork back to Direct Express. I called Direct Express on numerous trying to get the status of my claim sometimes being put on hold for 2 hours and 45 minutes only to be told that my claim was still under investigation. On XX/XX/2020 I called and was told by a CSR in the dispute department that my paperwork was not received within 10 days of the opening of my claim ( they said that they did not receive it until XX/XX/2020 ) .How could get the paperwork back to Direct Express when I did not receive it until XX/XX/2020? As of XX/XX/2020 I still have not received the provisional credit which I believe is guaranteed by MasterCard ( the Direct Express card is issued by Comerica Bank and MasterCard ). I have done some investigating on these 2 entities and have found thousands of complaints about fraudulent practices about Direct Express and Comerica Bank. I thought as a consumer I was protected under law by such practices happening but obviously was wrong so how are you going to protect me? I ve filed reports with the FTC and have contacted the Senator for my state. I receive XXXX XXXX a month and this has been a GREAT HARDSHIP for me.
Company Response:
State: WA
Zip: 98058
Submitted Via: Web
Date Sent: 2020-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A