Date Received: 2020-09-23
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/20 I called direct express to change my address. Instead of changing the address they put a fraud alert on my card. Its the only income I have and now I cant access my money anymore. Since then Ive tried to call 10 times but no one will answer the phone. The longest I waited on hold was for two hours and still nothing.
Company Response:
State: GA
Zip: 301XX
Submitted Via: Web
Date Sent: 2020-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-18
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I use Direct Express as a debit card program to receive my Social Security benefits. When I received my XXXX statement in early XXXX, I saw that there were numerous fraudulent charges, totalling around {$8600.00}! I immediately tried to contact Direct Express. It took 3 phone calls and a total about about 7 hours on hold to speak to XXXX, a Direct Express representative. She filed the claim for me, yet my account then showed additional fraudulent charges for XXXX, totalling another {$570.00}. At no time did DE contact me regarding these highly suspect charges made in XXXX, XXXX! Two of the charges were over {$2000.00} each! No text, email or phone call asking if these charges were mine. DE told me that they'd be sending a form to fill out regarding my claim. To date - 2 weeks later - I have received nothing. Right now, someone has {$9200.00} of my money.
Company Response:
State: IN
Zip: 46323
Submitted Via: Web
Date Sent: 2020-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened my Comerica checking account ( number XXXX ) in hopes of consolidating my funds at a central bank. However, my account was frozen. I called and spoke to XXXX and went to the XXXX XXXX XXXX branch on XXXX XXXX. My account was subsequently closed after visiting the branch by Comerica.
Company Response:
State: CA
Zip: 95758
Submitted Via: Web
Date Sent: 2020-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-07
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: I have been waiting for my card for 5 weeks it isnt in mail yet
Company Response:
State: MO
Zip: 639XX
Submitted Via: Web
Date Sent: 2020-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-07
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: My name is XXXX XXXX XXXX. My Direct Express card was stolen on XX/XX/XXXX and the pin number was changed, since that day I can't talk with any representative of this bank throughout the XXXX line. After been waiting for more than one hour they hang up the phone on me. Bank menu has no option to talk with costumer service. It's not the first time they delay my card for at least six months letting me on the street withouth money even after complaining in the social security twice. I'll appreciate if you take care and send me a new card as soon as posible in order to use my money the way I deserve. Thanks, XXXX XXXX XXXX SSecurity XXXX Adresses XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mailing adresses XXXX XXXX XXXX Fl XXXX
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2020-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-29
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I filed a dispute for Unauthorized Transactions # XXXX I had card # XXXX however that card was stolen. The reason I had to file the dispute in the amount of {$730.00}. I have another card ending in # XXXX. My provisional credit was granted on XX/XX/2020 per letter from Direct Express in the amount of {$730.00}. AS of today XX/XX/2020 : The provisional credit has NOT yet posted to my card ending in # XXXX. I have tried to contact Direct Express to NO AVAIL. I'm currently on hold going on 50 mins NO ONE is answering to assist me. Per the letter from Direct Express dated on XX/XX/2020 : I suppose to have FULL ACCESS TO THE FUNDS! FULL ACCESS TO THE PROVISIONAL CREDIT OF {$730.00}. However, the Provisional Credit has NOT yet posted to my card ending in # XXXX. I DO NOT HAVE card ending in # XXXX anymore. # XXXX was stolen from me this is why I had to file the dispute. REMEDY : I WOULD LIKE MY provisional credit posted to my card account ending in # XXXX. Per the Direct Express letter dated XX/XX/2020 I suppose to have access to the Provisional Credit in the amount of {$730.00}
Company Response:
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/20 I received a debit card from a bank unknown to me, Comerica Bank. I immediately contacted the bank requesting to speak with someone in the fraud department. After many hurdles, I finally spoke to XXXX at the bank 's fraud dept who advised the debit card sent to me at my home address was under review and being closed. Addtionally, on Saturday, XX/XX/20 I received a slew of mail from Comerica Bank for two overdrafted accounts ending in XXXX and XXXX. On Monday morning, XX/XX/20, I called the Comerica 's Fraud Dept again and spoke with XXXX regarding the unauthorized opened accounts. I was told the account was opened on-line and that this would negatively impact my credit if I do not submit payment. I requested the on-line application and any other information used to open the accounts with the bank. XXXX said Comerica can not provide that information. I then spoke with XXXX at Comerica 's Quality Control Dept., who said the account was opened on-line on XX/XX/20 and that he is not able to provide any information concerning the accounts to me other than what is owed. Comerica refuses to investigate the online accounts they established. Comerica refuses to provide information to me filed under my name. Comerica insist on filing report to Credit Bureaus if payment is not received. I have never heard of Comerica Bank until now, and did not open these accounts. XXXX provids credit protection for a monthly fee to me. XXXX security breach was compromised a few years ago and my private information has been exposed. A freeze on my credit has been and continues in place with all three Bureaus : XXXX, XXXX, XXXX XXXX. XXXX advised that during the COVID Pandemic, accounts are opened on-line, that the bank can not foresee fraud and accept on-line applications when information is provided ; that a credit check is not required to open accounts on-line. This is extremely dangerous. My excellent credit is now at risk and Comerica staunchly refuses to investigate the validity of the unauthorized, on-line accounts they have fraudulently opened.
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Comerica Bank inaccurately reported information to a Consumer Financial Protection Bureau called Early Warning ( Address : XXXX XXXX XXXX XXXX, XXXX, AZ XXXXPhone : ( XXXX ) XXXX ). Comerica Bank wrongfully reported that I committed banking fraud when I have never written a bad check, nor have I ever conducted any unlawful or illegal activity with any bank. I reached out to Comerica Bank 's quality assurance department on XX/XX/20 by calling XXXX. I spoke to XXXX who aggressively attacked me. She made a very XXXX joke about the political organization, XXXXXXXX Lives Matter. She stated " well all bank accounts matter '' when I asked for a supervisor. Comerica Bank has a long history of racism and hostility toward their clients and hit is very well documented online. I will list a few links in this complaint : ( XXXX XXXX XXXXXXXX XXXX & XXXX & XXXX ) ( XXXX XXXX XXXXXXXXXXXX ) ( XXXX XXXX XXXXXXXXXXXX )
Company Response:
State: AZ
Zip: 85201
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: On XX/XX/2020 I filed a complaint of fraud. Someone in XXXX was using my Direct Express without my permission. Direct Express was very good, getting money back to account very fast. They then issued me another card # XXXX XXXX XXXX XXXX but it would not work. Issued another card # XXXX XXXX XXXX XXXX which I was not able to use. After many times of calling Direct Express and holding an average of 45 minutes, the line was disconnected. I wrote them a letter about the situation but was never answered. I need my money, that is my bill payment money. I do not what to do. My balance is about {$1700.00}. What should I do.this is upsetting me so much. My SS # XXXX. Regards, XXXX XXXX XXXX XXXX
Company Response:
State: TX
Zip: 77546
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-08
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I have a Direct Express debit card that my XXXX benefits are automatically deposited to and I purchase things occasionally online with it. In XXXX I purchased a swimsuit with it that I never received and I also had 2 charges that I did not recognize, 1 on XX/XX/2020 for {$12.00} and another on XX/XX/2020 also for {$12.00} both of which I had no idea what they were for so I called them and started a dispute. I did everything that I was supposed to do but for some reason they did not find in my favor and they closed out the dispute leaving me to try to resolve the problems on my own. Well so far I have had no luck contacting the company that I ordered the swimsuit from. I have 2 telephone numbers but neither of them work. And the company that the other 2 charges were from claimed that I joined some VIP membership club with them when I placed an order with their company but when I asked them to provid me with copies of where I agreed to become a member they said they would refund my money. But so far they haven't done so and that was at the XXXX of XXXX. I feel that Direct Express did not do their job when I filed my dispute with them about these charges on my card and they just left it to me to try to resolve them. They told me once closed a dispute that there was nothing else that they could do and that I would have to contact the merchants myself. Now how am I supposed to do that when they have no working telephone numbers andvthey won't answer any of my emails except to tell me that I applied for a membership to their cup club which I did not do.
Company Response:
State: AR
Zip: 720XX
Submitted Via: Web
Date Sent: 2020-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A