Date Received: 2021-01-03
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: For ethical reasons and because of sub par standard operating procedures being locked into my Direct Express Comerica Bank account has become untenable. I have found an online bank that meets my needs. I have asked the customer service agents at Direct Express/Comerica for the banking routing number and for my account number. Those numbers I would need to move where my monthly funds are deposited, I was told to speak to the person at The Social Security Agency to move my account to only then be told by them that Direct Express needs to provide me with the aforesaid info. I have had other bank accounts and never has such information been so coveted. I am locked into an account with a terrible apr and with a bank with dubious investment practices, terrible customer service and a loss prevention team that didnt notice my account being hacked for 3 months.
Company Response:
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2021-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I discovered fraudulent charges on my direct express card with the following dates and amounts charged : XX/XX/2020 for XXXX dollar, XX/XX/2020 for XXXX, and XX/XX/2020 for XXXX. I never authorized these charges from XXXX XXXX. I filed the necessary fraud questionnaire to dispute the charges Direct express denied the claims due to conflicting information. I s asked them to email me the documents that showed the conflicting information and they sent the statements showing the charges, a copy of the fraud questionnaire I filled out, and a copy of their denial. No explanation or proof of any conflicting information. There is no reason they shouldn't return my funds that were fraudulently charged.
Company Response:
State: SC
Zip: 29170
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My card was charged XXXX dollars to XXXX!
Company Response:
State: AR
Zip: 721XX
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-31
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XX/XX/2020 Comerica XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, DC XXXX Checking Bonus Offer To Whom it May Concern : On XX/XX/2020, I applied online for a Checking account at Comerica Bank ( the Bank ) in response to an offer to Earn {$200.00}. I was subsequently approved and met the offer requirements. I contacted the Bank several times to request payment. As of today, the bonus has not posted. Now, I respectfully demand that the Bank pay the advertised bonus of {$200.00}. Otherwise, this matter will proceed to trial with all costs borne by the Bank. Sincerely, XXXX XXXX
Company Response:
State: ME
Zip: 043XX
Submitted Via: Web
Date Sent: 2020-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-27
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XX/XX/2020 at XXXX XXXX PST, Twice I tried to speak to a rep at XXXX for statement requests that I also emailed about earlier this month for beneficiary to get housing application completed. When I chose option 4 response : " max # attempt '' and phone hung up. Please see email attached from XX/XX/2020 in which XXXX XXXX explains I need to call them at above number to request statements.
Company Response:
State: CA
Zip: 95670
Submitted Via: Web
Date Sent: 2020-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The person who has my money for this investment account is named XXXX XXXX XXXX. this is her XXXX page link. XXXX XXXX XXXXXXXX She promised me a 100 % money back guarantee on my investment. When she deposited my {$18000.00} into XXXX account, I began to make a profit. However, she told me that I would have to borrow another {$100000.00} from my bank in order and give it to her as commission in order for me to have access to the money in my investment account. I have XXXX and I have everything she said on XXXX XXXX and XXXX to show you exactly how she used the name of XXXX and everything else to get me to make this investment with her. All I really want is what she promised. That is a 100 % money back guarantee. I have been asking for my money back for days now. she told me if I go to my bank and borrow {$100000.00} then I can access the withdrawal feature in my account. She is in constant contact with me and thinks that I am going to go to the bank and make the withdrawal. I told her several times that I want my money back. She will not take no for an answer. She just asked me to go to my bank and take out a loan a few minutes ago. This crime is happening right now! My name is XXXX XXXX and my phone number is XXXX XXXX ) XXXX ) Email : XXXX Email 2 : XXXX If you need any evidence please contact me. This crime is active right now.
Company Response:
State: MI
Zip: 48910
Submitted Via: Web
Date Sent: 2020-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-18
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Fraud on his card .the bank determine there was no fraud close the case and said that it cant be reopen.
Company Response:
State: FL
Zip: 33435
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-17
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I made 2 purchases on my Direct Express account on XX/XX/2020 & never received the merchandise. Three weeks ago I mailed in the dispute forms & was told 3 days ago they were received but no action was taken. I've been calling Direct Express for 3 days & have been put on 1.5 hour hold times. This is exceptionally frustrating that Direct Express is operating in this manner.
Company Response:
State: NJ
Zip: 08618
Submitted Via: Web
Date Sent: 2020-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: In XX/XX/2020 i noticed charges on my account for XXXX. i checked my account and my childrens accounts and they did not show any of the charges. there were 49 of them. i called the card direct express to file a dispute on the charges. they took the claim and said they were sending me paperwork to fill out. when i recieved the paperwork the due date was within 24 hours so i filled out the info and faxed it back so they would have it before the deadline. on the letter i noticed that the amount was wrong. i spoke with customer service and she said it didnt matter that the claim would go off of what i filled out on the form. i recieved a provisional credit for not the correct amount. again i called and notified the card that the amount was not right. they said just dont spend more than what your dispute is about it will be figured out once the fraud dept finishes their investigation. come XXXX they withdraw the provisional account in a reversal. i call and am told that the claim has been denied due to a previous relationship with the charges. i again say that some of the charges they looked at were not in my claim that i filled out. was told doesnt matter they have made a decision and i am out of luck. i asked for the documentation. i recieve an email on XX/XX/XXXX showing the claim the worker took and the paperwork i filled out and a letter stating that the info doesnt match so they are closing the dispute. i write 2 letters and fax them stating that they did not investigate the correct charges they looked at charges i did not ask them to and i never claimed were fraud but failed to look at the actual fraud ones. direct express then said to contact XXXX. after conacting google i was told that they can only help in the first 48 hours and the card company knows this and should have advised to contact them first because i now have no recourse with them. i have requested the documents used to decide the claim multiple times. on XX/XX/XXXX orally by phone, XX/XX/XXXX and XX/XX/XXXX via written fax, XX/XX/XXXX XX/XX/XXXX orally by phone. on XX/XX/XXXX i was told that the documentation had not been sent to me but would be requested again. on XX/XX/XXXX i called and was made to sit on hold for 2 hours and 43 minutes to ask about it again and was told it was mailed to me on XX/XX/XXXX. however 1 week prior they had no record of it. they will not allow me to speak with anyone regarding why they investigated charges i didnt claim in my dispute they just keep saying the decision has been made i have no recourse. the fraudulent charges come to XXXX dollars and some change yet they keep listing it as over 600 dollars. i dont think its fair that they purposfully included a charge, they know i didnt make a claim on, to say that all of them are denied because i have a relationship with the one i didnt dispute. the agents wont answer any direct questions or transfer me to someone who can all they say is its closed and there is nothing they can do. i have sent them proof of my location during the fraudulent transactions and copies of my XXXX accounts to show the charges are not on mine. i have sent them everything i can think of to show that i didnt make these charges yet they wont even send me the paperwork showing what they used to determine the claim other than my handwritten sheet and the customer service ladys computer printout which dont match. the recording of that call will show i say that it is only the XXXX charges i am disputing and that there is over 40 of them and that there is legitamate purchases because i was still using the card because i was unaware of the charges happening. i need some help in figuring out what my next steps are this is almost half of a whole months benefits and are not my charges. i have filed police reports, done everything they have asked for what seems like a half effort to look into the claim by the card service. the 38 page fax wont let me upload all the pages because of size but i did include the confirmation page showing it was recieved. that fax had all the proof i submitted showing i was not inline on those " games '' i was charged for
Company Response:
State: IN
Zip: 47714
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: i am being scam out of my benefits illegally by direct express and XXXX and when i call them they are still telling me the same lie that i were terminated in 2005 the same year the identity theft started and are now published on XXXX no. XXXX and XXXX as fraud. also, XX/XX/XXXX XXXX XX/XX/XXXXconfirm the fraud coming through the XXXX XXXX, me ssa office by an XXXX XXXX XXXX XXXX discover from an dental appeal with XXXX XX/XX/XXXX file XXXX and XXXX plan a, b, and d. also, irs advocacy group recently informed me that an appointed public official are committing fraud against me and abusing their power. i need direct express to explain where my benefits has been going since 2005 since odar employees are telling i got the money and still getting it now, a lie.they have ssi award approval letter.
Company Response:
State: MI
Zip: 48089
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A