Date Received: 2022-11-21
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/2022, {$230.00} was withdrawn out of my XXXX XXXX debit card account from XXXX 's XXXX XXXX. I did not do this transaction nor did I authorize this transaction.
Company Response:
State: TN
Zip: 382XX
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: Scam # : ( XXXX ) XXXX Received : Monday, XX/XX/2022 @ XXXX Message : " COMERICA : A DEBT OF {$310.00} was placed on your card. To APRROVE reply 'Y ' or Cancel Here : https : XXXX/Comerica to RESOLVE. '' *I do not have any affiliations with " COMERICA '' let alone a " card '' or " debt '' concern with said Comerica*
Company Response:
State: MI
Zip: 48080
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: This company is direct Express '' XXXX XXXX, PLAINTIFF VS DIRECT EXPRESS, XXXX, ET.AL DEFENDANTS. COMPLAINTS AT LAW NOW COMES THE PLANE OF, XXXX XXXX XXXX XXXX XXXX, COMPLAINING AGAINST THE DEFENDERS DIRECT EXPRESS, XXXX AND WHOEVER THEIR XXXX XXXX XXXX BE WHO HAVE VIOLATED THE XXXX XXXX EXCHANGE AND XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND WHO HAVE VIOLATED A FIDUCIARY RELATIONSHIP AND STOLEN USURPED AND SHOWN NEGLIGENCE AGAINST MY ACCOUNT FOR {$99.00} ALMOST EVERY MONTH I'LL TURN AROUND I ORDER SOME FOOD AND ALL OF A SUDDEN THIS BANK STARTS TO LET MONEY BE STOLEN AND TAKEN WITHOUT AUTHORITY WITHOUT PLAY BY PLAY COMPLIANCE WITHOUT, A AFFIXED, OR COPY OF THE SIGNATURE, OR ANY IDEA OR ANY PROOF ATTACHED THAT YOU KNOW I AGREE AS A XXXX XXXX XXXX TO PAY {$99.00} TO A GROCERY STORE WHEN I WAS JUST ORDERING FOOD AND I DIDN'T MEAN TO PAY ANYTHING EXTRA EXCEPT FOR THE XXXX XXXX XXXX XXXX FOOD THAT THEY LISTED FALSELY THEY HAD THAT THEY ACTUALLY DIDN'T EVEN HAVE COUNT XXXX. DEBT COLLECTION CODE VIOLATIONS UNDER TITLE XXXX SPOLLATION OF EVIDENCE, AND ALSO XXXX XXXX, AND XXXX, AND SECTION XXXX, XXXX, ALL SECTIONS THAT ARE PROHIBITED REGARDING TO COLLECTING THE DEBT AND INVOKING HARM ON THE CONSUMER IN ILLINOIS, AND TO REDRESS, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OPERATE ON THE XXXX OF LAW IN IT THAT THEY SUPPORT FALSELY TO BE A FIDUCIARY WITH MY BEST INTEREST IN MIND AND THEY ARE INJURING ME IN EVERY INSTANCE IN A NON DELEGATABLE WAY WHERE THE RESPONSIBILITY OF MY MONEY TO REMAIN IN THEIR POSSESSION HAS INCOMPETENTLY WITH IGNORANCE GROTES IGNORANCE IN ATTENTION THIS HONESTY BY DIRECT EXPRESS THEY HAVE ASSISTED THIRD PARTIES AND STEALING, AND MALPRACTICING COMING INTENTIONALLY AND INADVERTENTLY MY FUNDS FOR THIRD PERSON RISKING MY ECONOMICAL HARDSHIP IN STARVATION TO DATE I HAVEN'T EATEN {$100.00} LESS OF FOOD BECAUSE OF XXXX XXXX XXXX XXXX PEOPLE THEY ARE IMPRACTICAL THEY ARE TO BE SUBJECTED TO DISCIPLINE FOR FAILURE TO SAFEGUARD THE PUBLIC AND MAINTAINING INTEGRITY REGARDING THE LEGAL PROFESSION AND SAFEGUARDING XXXX XXXX XXXX XXXX XXXX XXXX XXXX OF XXXX XXXX XXXX AND PEOPLE ON XXXX I NEVER AND THEY HAVE NEVER XXXX HAS XXXX EVER DIVULGED OR DISCLOSED ANY PROOF ANY ID COPIES ANY SIGNATURES OF XXXX XXXX XXXX XXXX XXXX THAT I HAD AGREED TO PAY {$99.00} TO ANYONE YESTERDAY I CALLED TALKED TO AN XXXX XXXXXXXX GUY AND WAS DISRESPECTED OVER TALKED AND THREATENED, AND XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND AS SOON AS THEY REMOVE THAT XXXX SCAM XXXX XXXX XXXX XXXX XXXXXXXX XXXX SO I CAN LITIGATE AGAINST THEM I WILL BE SUING AND LITIGATING AGAINST DIRECT EXPRESS AND AGAINST XXXX AND EVERYONE ELSE EVEN THE UNITED STATES OF AMERICA FOR UNAUTHORIZED USE OF A PERSON 'S FUNDS INCLUDING STEALING AND ALSO UNAUTHORIZED TEMPORARY USE FOR THEIR OWN PURPOSE AND THEIR OWN PERSONAL BENEFIT BY DIRECT EXPRESS YES THERE MUST BE ACTION TAKEN AGAINST THIS COMPANY CONVERSION IS A COMMON-LAW TOWARD IN ILLINOIS AND XXXX UNAUTHORIZED ACTION THAT DEPRIVES A MAN OF HIS PROPERTY EVEN INDEFINITELY A FOR AN INDEFINITE PERIOD OF TIME IS CONVERSION XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ILLINOIS XXXX XXXX XXXX I HAVE YOU MENTIONED THAT THIS ISN'T THE FIRST TIME THAT WE'VE COME AROUND THE XXXX WITH THIS COMPANY DIRECT EXPRESS AND XXXX CFPB WHERE I HAVE REPORTED AND DOCUMENTED THAT THESE JOB XXXX LET THEM DO THIS TO ME ONCE BEFORE ON OTHER CARDS XXXX, YOU KNOW XXXX ENDING CARD NOT BEEN A SLEW OF OTHERS I DON'T EVEN KNOW HOW LONG XXXX THIS YEAR HAS BEEN STEALING {$100.00} OUT OF MY ACCOUNT THE CHRONOLOGICAL COMPUTER RECORDS AND THE SUBSIDIARY LEDGER OF DIRECT EXPRESS XXXX XXXX HELP THE FEDERAL GOVERNMENT ASCERTAIN HOW LONG THIS HAS BEEN GOING ON AND INAPPROPRIATE MANNER NEVERTHELESS BECAUSE OF MY NEGATIVE BALANCE THIS IS A SIGN OF XXXX AND ALL MONEY XXXX WAS TO BE HELD IN THE MATTER FOR ME AND MY TRUST AND MY BENEFICIARY I DID NOT ENDORSE NOR DID I AGREE OR SIGN OR AUTHORIZE {$99.00} TO COME OUT ON XX/XX/XXXX TO XX/XX/XXXX WE DON'T EVEN KNOW THE CORRECT DAY XXXX THE XXXX XXXX IS SO DISHONEST THEY'VE PROBABLY XXXX EVIDENCE AND XXXX EVIDENCE AND EVEN XXXX ABOUT THAT BUT ON THE DOCUMENTS THAT I SENT INTO THEM THE OTHER DAY THEY PUT DOWN THAT IT WAS XX/XX/XXXX OR XX/XX/XXXX BUT WHEN I CALLED IN THEY SAID XX/XX/XXXX THE MONEY WAS TAKEN OUT A VIOLATED THEIR DUTY TO ME AND THE XXXX GOVERNMENT XXXX REFERS TO US TREASURY XXXX AND OBLIGATIONS ISSUED BY OUR GUARANTEE THAT'S TO THE PRINCIPAL AND INTEREST BY ANY XXXX XXXX UNITED STATES XXXX XXXX XXXX THIS COMPANY IS VIOLATING THE XXXX XXXX XXXX REGISTERED UNDER THE INVESTMENT COMPANY AFTER XXXX THAT'S WHY THEY'RE USING XXXX XXXX XXXX AND DIFFERENT LOCATIONS THEY'RE VIOLATING THE REGULATIONS UNDER XXXX, THE CAPABILITY AND THEY SUB-HAZARD HANDLING OF FUNDS OF XXXX XXXX XXXX ALL OVER THE WORLD AND INSTANCES LIKE THIS AND AND OTHER SIGNIFICANT DELAYS ON RELEVANT TRANSACTIONS IT'S A SERIOUS OFFENSE BY THE FEDERAL GOVERNMENT IN XXXX UNDER XXXX CFPB XXXX AND SOME KIND OF ACTION MUST BE TAKEN AGAINST THE COLD MINGLING AND AGAINST THE GROTES A PROFESSIONALISM OR DIRECT EXPRESS AND XXXX RIGHT AWAY I FOUND MYSELF IN THESE ERA OF MISCALCULATIONS I FOUND MYSELF WILL COMPOUNDED PROBLEMS AND FAILURE OF THIS FINANCIAL BANK INSTITUTION TO CORRECT THESE ERRORS AND ALTERATIONS AND YET AGAIN THEY HAVE COMPOUNDED PROBLEMS AGAINST ME AND REFUSE TO GIVE UP THE RETAINED IT RECORDS AND LEGENDS ETC TO BACK UP MY CLAIM WELL THEY HAVE TO GIVE IT TO THE CFPB RIGHT NOW THEY CAN'T WITHHOLD IT MY INCOME IS FIXED AND I WAS EXEMPT FROM SUCH SAID {$99.00} THAT CAME OUT MY ACCOUNT I THANK YOU AND I LOOK FORWARD TO HAVING MY MONEY IMMEDIATELY
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-19
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I called today after finally receiving a late replacement card to find I was charged XXXX for a card replacement fee I was never told I was being charged. The agent calling was nasty and rude as XXXX yelling at me and telling me what someone else allegedly told me in a conversation she was not privy to. I was told by direct express corporate office XXXX they were waiving the XXXXXXXX XXXX fee now they went back and charged me again.
Company Response:
State: IL
Zip: 60623
Submitted Via: Web
Date Sent: 2022-11-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received in the mail within the XXXX weeks a XXXX XXXX from Comerica Bank. I called the customer service line on Monday, XX/XX/22 letting them know I had received a debit XXXX from them but did not have an account with Comerica. They said they would look into it and reply back. On Tuesday, XX/XX/22 a representative from the fraud division of Comerica Bank called me back. He checked my address, social security number, drivers license, and birthdate. The following facts were found : XXXX. My address was not correct. The debit card mailed to me had : XXXX XXXX, XXXX XXXX XXXX, XXXX, Texas, XXXX. My correct address is : XXXX XXXX, XXXX XXXX XXXX, XXXX, CA. XXXX. XXXX. My social security number had been hacked. The numbers I gave were not what was on file. XXXX. My birthdate did not match what was on file. XXXX. There was no fraudulent activity on my Ca. Drivers License. They have since closed the account of which I never opened and blocked any further activity related under my identity. The Comerica Representative from the credit card fraud unit recommended I go to FTC.gov which brought me to the Consumer Financial Protection Bureau. He also recommended my to contact my bank and let them know I was a victim of fraudulent activity. I should request the bank to protect my assets I have with them in case of this type of activity.
Company Response:
State: CA
Zip: 94536
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a Business Account with Comerica Bank back in XXXX of XXXX. At that time I indicated that I need to come back to bring in the XXXX from the State to open the account as an LLC. The next day I took in the XXXX information to the branch manager and she never processed nor contact me to tell me to let me know that she needed more information to change the account type to an LLC account and not a XXXX. On XX/XX/2022 a customer sent a wire to my business account to purchase 8 pairs of shoes from my wholesale distributor. My sales manager is my husband and he brokered the sale. The funds were sent to my account to ensure my husband received the funds because the buyer was not comfortable sending the wire to XXXX XXXX. I went into the Comerica Branch on XXXX XXXX and they immediately asked was my husband real person because he lived in XXXX and that was where I wanted to wire the funds to purchase the shoes for the customer and have them ship the shoes to the man in XXXX. The lady at the branch went and got another manager and she basically accused me of fruad and I said I am aware of any fraud and I contacted my husband and he called the customer to find out why the wire was flagged. The customer said he was not sure why and he would contact his branch find out and he sent my husband a message saying the wire was sent and should be released. The bank did not listen to me or my husband. They basically froze all my accounts business and personal for two weeks. I have been without money and not access to my regular paycheck nor my funds from my other customer. Since that time I spoke with the banks fraud dept and was told they needed an invoice and other documents to prove this was a sale and not fraud. I provided the bank with everything they asked for yet they still did unfreeze my account. I am asking for them to no only send the funds back to the customer if the money wire was fraud and allow me to continue to run my business and have access to my funds. As of today the bank has charged me in access of {$600.00} plus dollars in fees and still have yet to release my other funds from my business to pay my bills on the business and pay myself. The banking representatives saw that I was an XXXX XXXX american with a XXXX husband and has basically profiled us and stopped us from earning our living. They also have held up funds and treating me and my business unfairly based upon their banking guidelines. I am not a criminal but a US citizen trying to have a small business in America.
Company Response:
State: MI
Zip: 48195
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I had to close bank account and I received my XXXX money direct deposited and the bank took it because they say that I owe them money on fictitious charges that they accured on my closed account and they will not reject the payment or give me the money back on a XXXX payment
Company Response:
State: CA
Zip: 95070
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Advertising
Subissue: Confusing or misleading advertising about the card
Consumer Complaint: I am a XXXX veteran who served in the XXXX XXXX and I depend on US Direct Express to keep my money secure. They ended up locking my card and sending a new one to a place in XXXX XXXX XXXX XXXX, I've never been there, I live in XXXX XXXX XXXX. I had over {$1900.00} stolen from me and they have yet to put the funds back on the card. Usdirectexpress lies about saying they keep your account safe. I've even filed a police report with my local law enforcement. If you have a choice do not use US Direct Express
Company Response:
State: WA
Zip: 98604
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I am not able to get into my online account for Direct Express. When I call the number on the back of my card I am asked to enter my PIN number. I don't enter my PIN number i am hung up on. I can only hear XXXX transactions on the phone. I have to wait on hold for XXXX to XXXX mins to speak with someone. My card does not work at the gas pump. I get charged for purchases I did not receive. I am not refunded and I can't get any help.
Company Response:
State: NM
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-12
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My Wallet was missing from my apartment dresser on XX/XX/2022. I got a bad feeling about the same time I noticed that my wallet is missing ... .I got XXXX XXXX A attempt to withdraw from my Account.all on XXXX All Declined XXXX XXXX and XXXX {$900.00}. XXXX and XXXX {$100.00} XXXX XXXX XXXX XXXX XXXX {$20.00} Declined. XXXX XXXX XXXX {$89.00}
Company Response:
State: CT
Zip: 06320
Submitted Via: Web
Date Sent: 2022-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A