Date Received: 2022-11-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I called to this XXXX XXXX XXXX and was on hold for two hours two and a half actually got eith some nasty XXXX lady on the phone that refused to verify my account. They did not allow me online access to my account or to order a replacement debit card. The lady after knowing I was on hold for three hours close to it she just transferred me right back to the same line i was just transferred to. Nasty horrible people if this isn't resolved in 7 business days I'm filing a lawsuit period.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: XX/XX/2022 two unauthorized ATM cash withdrawals were made by a young man who I hired to assist with some house cleaning work. XXXX XXXX left the hotel room to run errands and agreed to meet with me later that evening. XXXX @ XXXX XXXX ATM cash withdrawal of {$140.00} was made according to the statement, then XXXX @ XXXX XXXX {$700.00} was withdrawn ATM CASH along with a XXXX withdrawal fee. XXXX XXXX did not return to the hotel and the following day I discovered that my account balance was {$50.00}.
Company Response:
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have social security. I had Direct Express card. I lost the card. I reported the card and got a new card. I tried the new card. It had {$1.00} on it. There were 3 checks missing. Social Security told me to take the problem to Direct Express, but I already tried. Direct express told me to go to Social Security!!
Company Response:
State: CA
Zip: 90032
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Comerica Bank sent me a notification via mail on XX/XX/22 that a checking and savings account was opened up with my name. It included personalized checks. Account # XXXX Routing # XXXX
Company Response:
State: ID
Zip: 83634
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-02
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I got my card locked from DirectExpress and its been 3 days straight Ive been on the phone up to 5 hours at a time and no answer havent been able to get a hold of anyone I havent been able to pay my rent or purchase any food
Company Response:
State: CA
Zip: 90706
Submitted Via: Web
Date Sent: 2022-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Received a letter from Comerica Bank about an open checking account on XX/XX/XXXX. Called Comerica Bank, spoke with representative indicated I did not open the account. Informed the account was caught by the fraud department. Account was opened on XX/XX/XXXX and closed on XX/XX/XXXX.
Company Response:
State: SC
Zip: 29506
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Someone obtained my information and opened an account with Comerica Bank in my name. I did not authorize this.
Company Response:
State: NJ
Zip: 08012
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: SR # XXXX complaint against XXXX followed by Multiple charges with XXXX company states us treasury closed the card due to fraud alert customer can not get XXXX us live support difficult to resolve with language barrier direct Express forced beneficiary to purchase new card new xard comes with minimal balance does not have details of XXXX us dollars XXXX dispute
Company Response:
State: PA
Zip: 169XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/XXXX I noticed my balance was very low. Called the card and had my XXXXnauthorized purchases. I called to dispute and the worker said there were XXXX transactions of XXXX all from online. Said XXXX more were pending so call back in a few days. Called back XXXX XX/XX/XXXX opened dispute. Also noticed there were charges as far back as XXXX. Other cou tries, states. Filed a police report and waited.on XX/XX/XXXX I called and the worker said I was approved to call back in 3-5 hours. Call back and new worker says denied? That upper management would take a look but decision is final? How am I suppose to live? This money is suppose to be fdic insured.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-26
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I opened a checking account with Comerica Bank. The sole purpose of this account was to have funds available for automatic payments to a ( pending ) HELOC application. I deposited {$2000.00} to open the account. When my HELOC loan application was approved, they did not offer the credit limit that I had expected. I did not close on that loan offer and ACHed out my remaining balance in the checking account as it would never be used. Comerica has charged me {$69.00} in " overdraft fees. '' They have sent this to a collection agency and are negatively effecting my credit score. I have disputed this with the collection agency twice now with no response, only continued harassment.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2022-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A