Date Received: 2022-12-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My atm/XXXX was in my possession was not lost or stolen and US Direct Express Debit Master card issued by Comerica Bank XXXX Notified them on XX/XX/2022 of unauthorized electronic transfers from my account. I did not notice the money was missing until I tried to make a ATM withdrawal on that day. Direct Express said they would send me a new card and paperwork to fill out within 10 days and be provided a provincial credit if I returned the forms within the 10days. I did not receive the paperwork to fill out for the fraudulent activity until XX/XX/2022 which was 15-days and went to fax the documents to XXXX on XX/XX/2022 but it would not go through and was going to cost me {$31.00}. I called XXXX and they said I could email the documents, ( I asked if the documents could be emailed to me to fill out on XX/XX/2022, but they can not email me, I can only email them ). I sent all the documents they requested back to them on on XX/XX/2022. I called to find the status of my claim 10 days, 20 days and was told it was still under investigation. Needless to say I was never given the provincial credit nor was the amount on the initial documents for around {$600.00} less than the actual fraud on my account. Before I received a answer on my claim XXXX sent me their brochure stating they were required to send me one every year, which I never received until now. My claim was denied via mail with out explanation 45 days after I filed. I disputed the decision and was told it would take 48 hours to get the answer. On XX/XX/2022 I was told my claim was still denied. I am a representee of a XXXX XXXX child, and he lives on a very limited amount of money ( {$560.00} a month ). Direct Express allows someone to steal over {$800.00} out of his account which is in my name via XXXX XXXX in the increments of {$2.00}, {$4.00}, {$9.00}. One would think if I have never paid a XXXX XXXX anything let alone spend every cent in my account this is fraud. This is not the first time Direct Express has allow a unknown entity without my card to steal money from me, it was not with XXXX XXXX but XXXX XXXX last year. I can not see how when a person steals money from Direct Express via my account they hold me accountable. They actually let some one steal money from them, I should not be held accountable if they have a security breach.
Company Response:
State: PA
Zip: 17013
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I have repeatedly called us direct express by comerica Bank that I get my social security benefits deposited on to over the past XXXX weeks approximately XXXX times to get info on transactions but get message to call back later. A live person has not once answered the phone. The login I used to use to print my own statements says it is no longer available. I am applying for financial assistance for medical bills and will be denied unless I have these statements causing me financial harm. I need XXXX and XX/XX/2022 statements immediately. I called web support XXXX days ago and was advised that on their new app u can not get statements.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I've been dealing with Direct Express/ Comerica Bank for my government benefits. I never had any issues until they decided to send me a new card for whatever reason and now I cant access a live person to set up my pin or access my money to pay bills. The amount is showing that's its there on the card but I can't set it up with a pin I cant get access to it. I need help to pay my bills. No one answers the phone.
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: XXXX Comericq Bank for my SSDI Beneficiary direct deposits via their direct express card. Set this up so my first deposit would arrive on XXXX I used Comerica Bank in past ( up until XX/XX/ ) before changing banks. Input my card number correctly too. Checked three times. SSA has proof they sent my XXXX SSDI payment to Comerica Bank for deposit. I went to my local SSA office to get printout as proof ( TRACE number XXXX ) XXXX XXXX. Spoke to two different DIRECT Express reps. They can not see my SSDI funds, even though were in fact sent to Comerica Bank. I called direct express cs again at XXXX XXXX XXXX XXXX EDT on XXXX Spoke to a supervisor. Told me my Direct Express Card number is not active ( Cards beginning with XXXX ). Now use a card beginning with XXXX something something.she is seeing my {$1500.00} SSDI deposit on my new card ( which I do not physically have ). She then transferees me to correct department, but I can not input my social security number, as it is unrecognized. I could not leave a message or leave a request for a callback. So I basically am at impasse through no fault of my own. This company stinks.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: in summary ( beforehand! ) can the bank, where my XXXX check is automatically deposited, force you to install an " app '' in order to view your transactions online? since inception of said account i have used their website to log into my account so i could view all transactions. suddenly they changed their manner of logging in. this is where the problems begin. they have a redirect to a certain url for certain numbers. this new url is literally not functioning in any way and the directives are very confusing and unclear. several follow-up attempts to contact them only results in recorded messages and when you've heard all they have to " say '' - the call is dropped. i liken this denial of viewing each transaction does not enable me to have any confidence of what my balance is at any given time. please advise me of what can be done XXXX XXXX XXXX XXXX XXXX
Company Response:
State: LA
Zip: 70706
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Problem with overdraft
Subissue: Overdraft charges
Consumer Complaint: I talked to on on XX/XX/2022 I talked to XXXX and she assured me that she would be all on top of refunding/giving me my {$99.00} back they're putting together a dispute and she shared with me that if I wanted to pay {$4.00} plus {$13.00} for expedited new car replacement I could I told her that I would like to do that via email and she completely ignored me and didn't get back with me and on XX/XX/XXXX I was led to be kept on the cell phone on hold for almost a whole hour and nothing that did also s e e my complaint with you guys against this job company direct Express see complaint number XXXX because XXXX left me hanging and did not return any business professional calls to me it was unprofessional as this direct Express bank card must be indicted ( I JUST CALLED JUST NOW I ONLY HAD $ XXXX ON MY CARD I HAD A BALANCE UNTIL THEY OVERDRAFTED ME A {$72.00}, BUT I DON'T KNOW HOW MUCH {$4.00} XXXX - {$360.00} IS BUT THAT'S HOW MUCH MONEY THIS BANK HAS STOLE FROM MY CARD ON THE 1ST OF THE MONTH ALREADY I CAN'T EVEN PAY MY BILLS NOW ) for fraud conspiracy conspiracy to deprive the civil rights of XXXX consumers theft malpractice negligence ignorance and so much more against card holders and letting third parties usurp and just invade and crash into our bank accounts but no matter what they lied to me and told me we're going to do this and do that so they can never come in the account and do it again and I don't even know if that's been brought to fruition either because I haven't checked to see the amount of money I have on my car now but yesterday I was {$72.00} in the overdraft and that shouldn't be they returned the XXXX dollars and then they made me overdraft in less than 2 days when I took the money off my card and try to spend some of it I had a balance of XXXX dollars about three days ago when I went to go use that balance it was you served in gold and I was told I was {$72.00} overdraft I want my {$99.00} back and any other fees and money that has been taken from me ( no subject ) RapedatpangeaventuresLLC MURKPANGEARAPISMALIBU to abootyasashaasseater, XXXX XXXX XXXX I bought food never GAVE CONSENT TO STEAL '', CON, ILLEGALLY BE IMPROFESSIONALLY DECEIVED UNDER ILCS -815 UNDER XXXX XXXX, XXXX & SWITCHED LURED XXXX OFF THAT ON XXXX XXXX AND FOR GOODS ALL* THATS NOT XXXX, XXXX, XXXX XXXX XXXX CONNED OUT OF MY CASH ETF DEBIT FUNDS I NOT ONLY GOT DAMAGED PERISHED GOODS NON SOLICITED REPLACEMENTS BUT MY CARD ON XX/XX/2022 AS A XXXX WAS ILLEGALLY ACCESSED BY THE INSTACART FOR THE LASSSSSTIMMMEEE N THEY TOOK BY COMPUTERS N A SINISTER DECEIT TACTIC FUNDS THAT I NEVER AGREED TOPAY-YO BECAUSE AS A XXXX XXXX XXXX XXXX XXXX XXXX I NEVER SAID TAKE MY CASH.THE MEMBERSHIP* '' ( XXXX )- IS A PURE DEESCAM, XXXX BASICALLY I COMMAND MY REFUND FOR THIS THE CORPORATIONS GOT XXXX COMPLAINTS ABOUT THIS THIS SORTA XXXX XXXX XXXX, CONSUMER BAD PRACTICE SCAM OF FRAUD XXXX ILLINOIS LEGISLATION HAS BANNED BY XXXX. I DESPERATELY NEED MY REFUND WHILE THESE TERRIBLE CORP HAS BEEN ILLEGALLY STEALING XXXX FLIPPING SOCIAL SECURITY RECEIPIENTS FUNDS ON A STOCK MARKET WITH NO FILINGS OR SEC NOTIFICATION THEYVE BEEN SLIPPING/ DIPPING / STEALING BY CONVERSION OUR CUSTOMERS BANK ACCOUNTS FOR TRILLIONSSS OF DOLLARS N NOONE NOTICED OR COMPLAINED WHEN SONE DID COMPLAIN LIKE ME THIS JIVE AS- CORP MAKES A FUZZ.POINT IS I ALSO CFPB N FBI N US MARSHALL REPORTED IT FOR FEDERAL INDICTMENTS MEANTIME I COMMAND MY CASH THEYRE A SECTION 1030 MEMBER N THEY VIOLATED u.s.c.-42-1691,1681 SECTIONS E , K, I, GH, I, INVOKED HARM ON MR DUNN, made WHERE WIT THAT HUNDRED BUCKSI COULDT FOR LIKE 5 MONTHS N -A ROW I COULDN EAT, BUY, SHOES OR FO WITH THE CASH WHAT I WANTED TO THEN THIS HATFUL COURRUPT COMPANY XXXX TALLKS TRASH, LIES, AVOIDS LEDGERS, SUBSIIA, COMPUTER, recEEIPTS PROOFS TO SHOW A CONTRACT '', AREEMENT I SAID BY SIGNATURE AFFIXED ID AGREED TO FOOD PRICESI GOT GYPPD/SCAMED ON N THE ILLEGAL FEES ASSESED TO MY CARD TO BE STOPEN FROM ME WITHOUT AUTHORIZATION, CONSENT/ KNOWLEDGE. THE CORP SOUGHT TO DEFRAUD ME, TRICK ME RECKLESS WITH CALLOUS, MOTIVE THAT THE LAW MAKERS STATUTES HAVE COMMANDED ILLEGAL THESE TACTICS I AM HAVING XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX FROM WHAT THEYVE DONE WISHING DEATH ON XXXX XXXX DESTRUCTION FOR WHAT THIS US. HAS ALLOWED THIS CORP TO DO WHICH IS EXTORTION VS A INNOCENT CUSTOMERS-WORLDWIDDDEEE .THE DEBT COLLECTION STATUTE TITLE 15 PROHIBITS, FALSE N MISLEADING STATEMENTS UNDER 807,806THIS COMPANY HAS. TRICKED US INTO BELIEVING THEY R A SEMBLENCE OF USA, .GOV N THEYRE OFFICIAL CAPACITY N THEYR NOT! NOTHING BUT A SHAM PLUS THEYE 20 $ HIDDENFEE IS NOT FULLY DISCLOSED JUST AS THEY WEB BUTTONS CON TRILLIONSPER MINUTE N THE * ( ( INSTACART.COM TIPBUTTON ) - THAT IF NOT WATCHED CAREFULLLY WIL CON YOU OUT OF HUGEE CASH OVER TIME THE BANK IS GUILTY OF FRAUD AND CONSPIRACY ON THE COLOR OF LAW THEY ALSO DID SOME REAL GRIMY S*** THEY PUT {$120.00} ON MY CARD AFTER THEY GAVE ME THE {$99.00} CARD AND THEN CHARGE ME WITH THE OFFENSE NOW I WANT YOU TO MAKE THEM DIVORCE THEIR COMPUTER GENERATED INFORMATION COMPUTER SYSTEMS AND ALL OF THEIR LEDGERS AND AND PROVE TO ME AND SHOW US WHY THEY DID THAT WHY DID THEY GIVE ME XXXX PLUS GIVE ME {$99.00} AND ALL PARTS REGARDING THE DECEPTION AND FRAUD THAT IS NOT TO BE COMMITTED BY A CARD HOLDER UNDER SECTION XXXX THIS BANK IS TO BE FINE AT LEAST XXXX XXXX DOLLARS
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: My SS check was deposited I to my account on XX/XX/XXXX on XX/XX/XXXX I checked my balance which was {$10.00} I immediately contacted Direct Express. In between those 6 days I believe I might have purchased something for {$30.00}! It been a nightmare of me trying to contact them every XXXX weeks and having my claim denied then reopened because they said it was Pre Approved purchases which it wasnt, only pre approved would have been XXXX and I checked with them! About a month ago I called and they gave me a new authorization number and told me I would hear XXXX days and I never heard, I called Monday the XXXX and they told me they would try to send me the information online but I couldnt find it so I called back Tuesday the XXXX and asked to speak to a Supervisor and she told me my claim was closed and if I didnt agree to contact the local authorities which I did that day!
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: excessive closing penalty CD fully matured on XX/XX/2022 Requested that account be closed on XX/XX/2022 Bank charged penalty because account was not closed within 3 days of XX/XX/2022 My position on this account is that I should only forfeit interest earned after XX/XX/2022 the bank has instead cancelled all interest earned prior to XX/XX/2022
Company Response:
State: MI
Zip: 48214
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: Direct Express locked my account. I believe it was because a new card was sent to an old address Customer service has refused to open the account and let me with draw my funds. They are holding two Social Security pension checks one for XX/XX/XXXX and one for XX/XX/XXXX. Customer service began to hang up on me after checking their records and the number of contacts They initially asked that I submit a list of documents to verify my identity. I explained I was retired more than XXXX XXXX XXXX XXXXXXXX XXXX XXXX, lived out of the country and would submit what I had. I sent my social security card, expired XXXX XXXX XXXX XXXX XXXX current XXXX XXXX with picture and US marriage license. I went to the XXXX XXXX XXXX in XXXX XXXX and they signed off on my documents and verified my identity. Direct Express refused to accept any of them. I could not produce a drivers license as I never had one. I could not produce a current wok ID as I have long been retired I need to retrieve the funds from my closed account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I made XXXX purchases on " XXXX '' store trough the payment processor " XXXX '', the merchant never sent the items to my address and also never provided any tracking, shipment or delivery information. I sent many emails to them asking about this but the never replied. So I need to open dispute for " merchandise not received '', all of these must be delivered on or before than XX/XX/XXXX, and the last email sent to the shop was on XX/XX/XXXX. XXXX ) XX/XX/XXXX {$870.00}, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Right now im traveling overseas so I couldnt contact the bank trough the call center
Company Response:
State: CA
Zip: 91205
Submitted Via: Web
Date Sent: 2022-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A