Date Received: 2022-12-13
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have card service direct from the federal treasury with direct express brought to my home electronics which are registered correctly for the card service. But, my full card features including card to card transfers are not unlocked. But, are needed my me to make and transfer payments.
Company Response:
State: IA
Zip: 522XX
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/22 at about XXXX PST on my way home from dialysis my fanny pack was left on the medical transport XXXX. We contacted the transport company and they denied having the pack. On XX/XX/22 I phoned Direct Express about my card being lost/stolen and I was informed that a debit for {$600.00} was conducted at a market in XXXX ( XXXX miles from my house ) at XXXX. The agent took a claim. The funds were credited to my account. On XX/XX/22 I filed XXXX police reports. One in the city in which my dialysis center is located XXXX XXXX XXXX XXXX XXXX on within my local city XXXX XXXX Department XXXX XXXX XXXX and an incident with XXXX XXXX who refused to issue a number because I reside in another county. Approx 45 days later I learned that the funds were reversed. I contacted the center and was told that the investigator denied the claim and would send me written correspondence. To date I have received no correspondence why my funds were reversed. XX/XX/XXXX and XX/XX/XXXX my social security check was held by the institution. They refuse to provide me any information as to why any of this is taking place until they receive a ID, SS Card and now a birth certificate. I have arranged transportation to the local DMV to get a new ID since the other was in the fanny pack and social security card but Direct Express is now demanding a Birth Certificate. How am I supposed to order a birth certificate with no money?
Company Response:
State: CA
Zip: 92570
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I'm a veteran who received a XXXX XXXX payment on XX/XX/2022. I opened a checking account with the XXXX XXXX " Bank '' on the XXXX of XX/XX/2022. I contacted Direct express in an attempt to transfer my funds into my XXXX XXXX " Bank '' account. After giving Direct express my checking account number as well as the routing number to the XXXX XXXX " Bank ''. I waited ( 6 ) days, and checked my account to find that the transfer did not go through. I called Direct Express customer service to find out what was the problem. I was told that i would have to go to their web site, and open a web account in order to transfer that amount of money. I opened an account with Direct Express and attempted to transfer my funds over to my checking account at XXXX XXXX " Bank '' and was given a confirmation number that the transfer was a success. I waited ( 4 ) more days and checked my account again at the XXXX XXXX " Bank '' and the funds were not there. I accessed my on line account with Direct Express to find that the funds were returned to my Direct Express card. I set up that account with a user Id and created a pass word, but Direct Express went into my account without my consent. Direct express has frozen my Direct express card on the XXXX of XX/XX/2022, and I haven't been able to withdraw any of my funds. I closed on a home on the XXXX of XX/XX/2022 and haven't been able to pay the sellers on the home. I also haven't been able to pay my rent for the month of XXXX. I really need this to be resolved as quickly as possible. I tried to contact Direct express the XXXX of XXXX. Whenever I call the customer service number, and follow the prompt and enter my card number, I am continually be put on hold without anyone to return to talk to me the remainder of the day. I've called Direct Express Several times a day for several days and once I put in my information I would be put on hold the remainder of the day without talking to a customer service employee nor supervisor. I've called The Office of the Inspector General, who gave me a White House hot line telephone number and I was given a case number as well. I was sent a letter dated, XX/XX/2022 from Direct Express Advocacy Group which included their phone number. I've attempted to contact them several times only to get a voice mail. I have left numerous messages and a phone number to return my call, as the message states and haven't received a return call from them as of yet. I t 's has been several weeks without any access to my account.
Company Response:
State: MS
Zip: 39501
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-10
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XXXX I ordered a XXXX vinyl garage with foundation kit for {$79.00} from XXXX On XXXX I logged a complaint with Comerica Bank because I received a cheap pair of socks instead of my garage. I researched XXXX on web and found nothing but warnings about this company. Finally I reached XXXX XXXX with XXXX who apologized and said she would correct item by sending new one tracking number XXXX and which courier claims order is lost. The courier ( XXXX ) is a fake website and is XXXX. XXXX then says she checked with courier and yes it is lost on XX/XX/XXXX XXXX promised my refund that I still haven't received. Comerica Bank found XXXX favor stating I received my item I think they believe the delivery of the cheap socks was delivery of my item tracking number XXXX XXXX and not the second supposed attempt to deliver my item number XXXX XXXX. They ignored all my evidence emails to and from XXXX, screenshots of tracking info, etc. I even provided the emails where XXXX agrees my item is lost and that she is refunding my money even though she has not. I'm a XXXX man who has been wronged by XXXX and Comerica Bank. XXXX says on XX/XX/XXXX sorry big sales it will take a while. If you look online hundreds of other customers were done the very same way and never received a refund
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On six occasions, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XXXX, I submitted ALL pertaining documents and information to be able to transfer funds from Direct Express by Comerica Bank card account to my personal bank account. The times I contacted Direct Express customer service I was notified that my requests for ID verification and transfer attempts or requests were summarily denied. No valid reason or explanation were given. Direct Express continued contract breach and discriminatory profiling and practices violate altogether consumer laws and fiduciary duties and responsibilities towards me, a consumer and a beneficiary of XXXX compensation.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: XXXX XXXX XXXXXXXX i go there to get my XXXX off my direct-express card like always but no XX/XX/XXXX in the drive threw direct-express told me the bank had my money on the XXXX try but still would not give me my money the bank tried XXXX more time 's to get avoid because they had the money the bank called the linden police to remove me from the drive threw and the bank tried to keep my driver 's license nd my direct-express card and tried to make me leave with out my money the bank drew XXXX from my direct-express card why they tried XXXX times they know they were not getting more money
Company Response:
State: TX
Zip: 755XX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: In the process of resolving a disputed transaction that occurred on XX/XX/XXXX ( for the amt of {$600.00} ) Direct Express, on XX/XX/XXXX, withdrew {$600.00} in total from my account, deposited only {$300.00} immediately there after ( which hasn't cleared as of the date of this complaint ), and justified its actions via phone call to their customer service Dispute Resolution Dept as the being part of the decision to only allow me to recoup one part of the financial losses that occurred on XX/XX/XXXX. The disputed financial loss that is in dispute occurred from an XXXXXXXX XXXX that retracted the withdrawn amount due to timing out. I waited a few days to address the occurrence with the XXXX XXXX due to my thinking that the return of the credit would happen automatically. After a few days of the credit not posting for pending, i called the company and was informed that the only recourse for me was to contact my financial institution and dispute the transaction. They opened a case file and gave me the reference number to forward to my financial institution so they could use it in their investigation. When I called Direct Express the next day, I learned there was an additional ATM withdrawal that I wasn't aware of. I called XXXX again and informed them of that problem and they gave me a separate case number for that problem. It was also described by XXXX as a computer glitch. Direct Express provisionally resolved the dispute on XX/XX/XXXX and then later retracted that recoupment without posting the retractment to my account as a - XXXX Their process requires dispute documentation to be returned in a timely manner in order for the provisional credit to be made into an actual credit. That did not occur so the credit disappeared. This made it difficult for the service agent to adequately assist me in gathering information when I called on XXXX about the transactions. I was giving them more information than they had readily available to them. Revolving balance accounts are not available on the consumer side of Direct Express ' transaction records- otherwise I could attach documents that show the provisional credit was withdrawn from my account. As it stands it's only my word that i can offer. On XX/XX/XXXX, i sent in the dispute documentation via email and on XX/XX/XXXX another credit totalling {$600.00} was deposited to my account and was withdrawn on XX/XX/XXXX. While contacting the dispute dept on XXXX, I was informed that Direct Express had determined that it was only going to replace XXXX of the XXXX ATM transaction losses that led to the dispute. Furthermore, i was explicitly told that the other transaction was addressed via credit from the ATM company without any proof either on the consumer end or the service agent of my Direct Express account.
Company Response:
State: CO
Zip: 80211
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: So the month of XXXX with my direct express card. I disputed amount of {$490.00} I sent them and faxed the dispute 3 times. XXXX days later they gave me provisional credit. Then at the end of the month XXXX day before I get paid they said I was XXXX. I thought I lost the dispute. It turns out they said I did not give them a dispute. I said it was illegal for you to take money out of my account without letting me know. They gave me no notice of any kind. I told them if I did not give u a dispute how would u know how much provisional credit to give me. No answer they said I have to call the dispute department. So I was sick the next day. And when I called back I was XXXX in the XXXX they allowed someone to take a bunch of XXXX charges to the same place. When I should have XXXX in my account none of this would have happened if they did not commit this illegal act and let me take out my money at the beginning of the month. And how does my prepaid card go into the negative I did not sign up for overdraft and they say they do not do this anyhow. I want my begitive amount to be cleared and my XXXX back
Company Response:
State: NM
Zip: 88310
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/22 a fraudulent withdrawal in the amount of {$200.00} was taken from my acccount ane the bank will not acknowledge it was fraud and has not credited back to my account the funds which were stolen.
Company Response:
State: CA
Zip: 92555
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: on XXXX I noticed a debit of XXXX from XXXX then 6 more pending transactions all from XXXX at XXXX in amounts of {$1.00}, XXXX, XXXX XXXX XXXX XXXX. I locked my card. Waited until morning to call directexpress and waited on hold for 60 minutes. I talked to a gentleman who I thought was the dispute dept. He canceled my card and said he would send a new one I paid the expedited shipping fee but he then tells me he's going to transfer me to the dispute dept. Ive been currently on hold for 2 more hours with no dispute or cash returned for these fraudulent transactions. This is my SSI Income that I can't afford to lose. I need this resolved NOW!
Company Response:
State: CA
Zip: 92262
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A