Date Received: 2022-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to XXXX multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my COINBASE account to fraudulent investment firm.
Company Response:
State: MA
Zip: 026XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Coinbase XXXX XXXX XXXX : On XX/XX/2022 I made a purchase at a restaurant for {$48.00}. Coinbase has continued to hold {$140.00} ( Coinbase lists the charge as pending ) which has resulted in 6 Declined Charges to my card since I have been unable to access the {$97.00}. I have contacted Coinbase numerous times and not only have I been directed to out of country service reps who don't know how to handle the situation, when it gets escalated back to the US team they point back to the retailer ( Coinbase will not take phone calls in the US ). The retailer has provided me proof that they submitted to Coinbase the charge for {$48.00} and NEVER hold extra amount over the charge as a matter of policy. This amounts to theft of {$97.00} by Coinbase and at least 10 hours of time, duress, embarrassment, pain and suffering, emotional distress and general XXXX The retailer can not understand why this banking group has a hold as they DO NOT hold funds like this.
Company Response:
State: CA
Zip: 90277
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom it may concern, Commencing on or around XX/XX/2022, till XX/XX/2022, I fell victim to two multi-layered scam operations run by XXXX, which involved me making deposits for a total amount of XXXX from my XXXX and XXXX accounts through an intermediary named Coinbase ( which I hold accountable ) to these fraudulent investment companies.
Company Response:
State: TX
Zip: 77385
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: While using Coinbase my account was hacked and the hackers sent {$30000.00} funds from my account to XXXX from XX/XX/XXXX- XX/XX/XXXX. They compromised my Coinbase wallet and had access to all my logins, photo copy of ID and passwords. Coinbase claims they cant recover funds from XXXX. I gave them the ID it was sent too, but no action was taken. I reached out to XXXX about my accounts being hacked but no resolution from XXXX Bank.
Company Response:
State: TX
Zip: 77301
Submitted Via: Web
Date Sent: 2022-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase complaint. ( Case XXXX ) On XX/XX/XXXX a deposit of XXXX euro was made on my coinbase acount. When I tried to withdraw it it appeared my account was blocked and I was not able to withdraw. A few days later the XXXX euro was gone from my account. When I contacted Coinbase they said they can do nothing to restore it and the did not want to give the reason why. So my conclusion is that their software is no good or they just stole my money. I have in my posession the recording of the telephone call with the person who made the deposit and the screenshot of the moment the XXXX euro was still on my account. I hope you can help me get my money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed through a website named XXXX, I was given this website saying I could make more on my returns. I ended up investing about XXXX and when I tried to withdraw the earnings which were about XXXX the platform said I needed to pay taxes on it. The taxes were close to XXXX. I paid them, but I had to take out a loan to cover them because I did not have sufficient funds. I thought I would be able to pay back the loan within a couple of days after getting my money back. I got left empty. devastated. 3 years ' worth of savings gone within a week. the total was about XXXX, and XXXX of it was not even mine. A part of the saving was sent through Coinbase and part of it ended up in Coinbase which blockchain experts notified me about. So I hold Coinbase partially responsible for this scam. They should have stopped me from sending money to these scammers and they should conduct proper KYC with their clients and know that they are providing their services to the scammers and stop them. If you follow common sense you will try to help me. I am financially devastated
Company Response:
State: NV
Zip: 89084
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I lost much money from myself, my family, and my friends because of XXXX XXXX XXXX. The sum of all of us is roughly XXXX XXXX. That happened about a year ago from now. XXXX XXXX XXXX told us a false online site ( later discovered ) that he made money from investments and demanded money from us. After we sent the money to his account, XXXX XXXX was dismissed shortly after attempting bankruptcy in XXXX XXXX.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My issue is very simple, A bitcoin deposit was made to the Coinbase XXXX XXXX on XX/XX/2017 - XXXXXXXX XXXX EST. The bitcoin was received and can easily be confirmed on the bitcoin XXXX XXXX XXXX XXXX XXXX The platform has had the transaction in a " pending '' state for years now ( see screenshot ) and will not credit me the funds or respond to any emails or tweets. My last phone call to the company earlier this year the customer service rep said he will create a new ticket, yet I have not heard back. I have been a customer for years and have used the platform successfully many times since this transaction so it seems to just be a bug that they will not address. The issue is I have lost {$1000.00} 's of dollars due to the price trending downard this past year as the funds have been held hostage.
Company Response:
State: MA
Zip: 02740
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-30
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a XXXX card at my home from a company named Coinbase. The phone number on the documentation included in the mailing matches legitimate company info I can verify only and by calling. They offer no connection to a live person or other resource to report this fraud without first providing personally identify information or other info that is " listed on your account ''. I have tried on line help, phone help, and XXXX support for Coinbase to no avail. At this point I am filing a complaint with you to get this matter resolved.
Company Response:
State: VA
Zip: 23321
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Please note that I was scammed by Fraudulent Company under the name of XXXX Coinbase proceeded with the payments to this Fraudulent Company and in return I lost XXXXXXXX XXXX
Company Response:
State: MI
Zip: 487XX
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A