Date Received: 2022-12-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Coinbase has not responded to any inquires about my account and has essentially stolen the money in it. I hadn't used my account in about 4 years and no longer had access to my email used to create it but I did have the same phone number. I also had legally changed my name in that time. I submitted all documentation to Coinbase regarding my old name, new name, and inability to access my old email and they have never responded. After I called they said I would receive an email to unlock my account within 24 hours but again they sent it to my old email that I can't access. They are stone walling me so they can keep my money on their exchange padding their numbers, since they're worried once I get access to it I'll pull it out. I didn't know who to contact but read online if the company won't help the CFPB will. I just want my account unlocked and access to my funds. I recently received an email on my new address saying that there was suspected fraud as someone tried to transfer out nearly XXXX dollars worth of bitcoin. I contacted them again after this and was given the same " will send an email within 24 hours ''. It's absolutely ridiculous. And since I did get a fraud alert email to the updated one, it means they do have it they just choose not to use it for anything that could lead to me regaining access to my account.
Company Response:
State: FL
Zip: 34639
Submitted Via: Web
Date Sent: 2022-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Yes I have a coinbase compromised account and the XXXX XXXX XXXX made a claim that the account was reviewed and the account was delinquent and reported the irs having identity theft of the delinquent account in the time the account was closed and the delinquent account was compromised and distorted the funds delinquent. I contacted the case manager with the irs XXXX XXXX XXXX and she reported the account a imposter identity theft case ID was used to make the account compromised in duty and affidavit was filed with the case and the account had a hold from XXXX XXXXXXXX which was reported the case and under investigation dispute and filed the bank complaint compromised the account and left it to the customer service desk to guide warrant to the information and escalated claims to resolve with coinbase in the amount was token when the bank closed with XXXX XXXXXXXX with the delinquent account XXXX from garnishment and attachments from the beneficiary was restored from the case manager and the resolution team member asked me to give the documents from coinbase and update the claim that was took when the bnak was closed from XXXX XXXX banking and supply them with the restricted access of the benefits transfer with the payment update sent from my bank card and the bank sent it back with a hold from a compromised account with an agency reporting from XXXX that a telex transfer was sent to this bank in the XXXX XXXX wallet and was compromised from a hacker data breach from coinbase tracker and XXXX XXXX works had a XXXX XXXX breach from this that has not been ID restored with the police report in bankruptcy and added to the report with XXXX credit bureau also inclined to deduct the payment from compromised bank account with coinbase log in banking processes with XXXX XXXXXXXX account XXXX from delinquent account reports it was stolen and XXXX XXXX office is ending the court documents to the case manager and also contact the supporting team member from consumers Financial protection bureau to access the banking needs that were compromised from I'd restoration officer in an attempt to collect a debt and resolve the matter with and affidavit from the account holder to verify bankruptcy and banking act needs from XXXX XXXXXXXX that were sent compromised bankruptcy reports with a petition and complaint order to protect the account with auto identity guard and evaluate the support teams with available information to support the compromised account security was documented and breached in order to obtain XXXX XXXX XXXX account transactions reported from XXXX refrastructure XXXX XXXX XXXX bankruptcy terms with case ID and email the document to coinbase tracker data breaches from support group to remove the security from making transaction that restricted our account access in sending the payment to XXXX XXXX.
Company Response:
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I made the mistake of doing 3 big ACH transfers to Coinbase ( $ XXXX each ) back to back3 days in a row. On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, respectively. Coinbase accepted these payments no issue with out warning that my funds could be potentially locked up. ACH funds were stated to be available in 3-5 business days. I even got emails saying that these funds were now available for withdraw. My intention was to transfer off-chain as soon as possible, since I don't trust centralized exchanges anymore. It first started as a 14 day freeze, as they reviewed my " intentions '' They asked the following questions- Please explain your intended use of your Coinbase account - why did you sign up for Coinbase and what do you intend to use Coinbase for? - Were you directed by a third party to create the account? - Were you directed by a third party to transfer funds? - Does anyone besides yourself have access to your account, or account credentials. After responding I was told I would receive a response in 14 days Today I checked in with support and now my account is restricted until XX/XX/XXXX!!! 60 days from now! That's absolutely absurd, I've been given no reason as to why this happened. They can't speak about the details due to " security reasons. '' The exact response was " We've determined that your account is currently not eligible for a review at this time. However, you can contact us after [ XXXX ], and we can submit your account for a review at that time to lift the restrictions from our end. " So effectively my money is held hostage without the ability to link bank accounts, or close my account due to having a balance that I can't transfer. Account restrictions forbid adding deposit and payout methods.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I lost everything I have save through a scam that was carried out on Coinbase. I have my money wired to Coinbase and used in a scam that resulted in losing everything. Coinbase charged me transfer cost but refused to protect me from being lured to some scam on the XXXX XXXX XXXX through their Wallet.
Company Response:
State: CA
Zip: 94801
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I received a NOTICE OF ACCOUNT CLOSURE on my coinbase account on XX/XX/XXXX this year and can't use my account. I already made multiple support tickets asking them the reasoning behind why my account got closed but they refuse to give me an answer. I've been using their services for 4 years and felt like how they have been so unfair to me as a consumer. It has affected me negatively and also has affected my small business.
Company Response:
State: OR
Zip: 97230
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2021, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX XXXX from my Coinbase account to these fraudulent investment companies. Coinbases Position : Coinbase wrote in a letter Coinbase has no relationship with the third-party whom you state owns the blockchain address to which your XXXX was sent when you authorized your sends. Given the nature of XXXX and XXXX transactions, Coinbase makes it clear to its customers that they must take full responsibility for all XXXX transactions that they instruct and authorize Coinbase to make on their behalf. I also contacted XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX but they also didn't help me Please help me I lost my life savings and need your help to get my money back I was affected financially and emotionally due to this dilemma and currently in a bad situation
Company Response:
State: FL
Zip: 34683
Submitted Via: Web
Date Sent: 2022-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I hope this letter has correctly found itself within your complaints/fraud department as it is very essential to me that you become aware of the ordeal I have had to go through. Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX ( the XXXX ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which was transferred from my wallet utilizing your services. I do not have a proclivity to blame others for my downfalls, however, I can not help but link this enormous loss with the trust I had instilled in your institution which is regulated.
Company Response:
State: VA
Zip: 23434
Submitted Via: Web
Date Sent: 2022-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone acted as a broker name XXXX XXXX XXXX, succeed to convince me regarding XXXX investment. He/she has fake website XXXX XXXX XXXX and was communicated with me through XXXX XXXX XXXX XXXXXXXX. On XXXX XXXX XXXX he/she guided me to open coinbase account and wired money to bitcoin. This is the first time I was doing XXXX and I don't have any idea about wallet. So after the money wired to coinbase, she/he told me that coinbase will send me the wallet address. To trigger the wallet id from coinbase, she/he instructed me to sign up on XXXX XXXX XXXX which is a fake wallet company that coinbase was failed to recognize and authorized the bitcoin transfer without any warning. Unfortunately, the scammer was able to send me wallet address id which was seemed came from coinbase with coinbase logo on it and I sent all the money to the address XXXX that was emailed to me and popped up on XXXX.XXXX Then he/she asked me the login username and password which I refused to give and advised me to withdraw the money which is then I realized I was scammed because I was not able to withdraw the money at all. I was not aware at all that he doesn't need the login anymore because all the money was already sent to him and gone. I tried to reach out to him/her and he/she is still online on XXXX XXXX with number XXXX. He/she is not willing to return the money, never replied my XXXX messages despite his/her status on XXXX is still online until this day. I reported this fraud to few gov website for fraud but yet the scammer website is still online and ready to get more victims. On the other hands, coinbase company has failed to identify fake wallet and refused to help returning the money despite all transactions from the fake wallet was available on their blockchain.
Company Response:
State: CA
Zip: 93455
Submitted Via: Web
Date Sent: 2022-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 over {$7000.00} in XXXX XXXX funds were stolen from my Coinbase account. I believed I was talking to a tech support person and instead I was scammed out of the funds above. I have contacted Coinbase and provided them with all the relevant information and they have stated that they are unable to retrieve the stolen funds.
Company Response:
State: MA
Zip: 012XX
Submitted Via: Web
Date Sent: 2022-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to a multi-layered scam operation orchestrated by Fake Coinbase Customer Support/card @ coinbase.com which involved me making deposits for a total amount of XXXX ETH ( XXXX USD ) from my Coinbase Inc. account to the fraudster.
Company Response:
State: OH
Zip: 43068
Submitted Via: Web
Date Sent: 2022-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A