Date Received: 2023-05-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I wired money to my coinbase account from my XXXX XXXX XXXX account. One {$2000.00} wire transfer and one {$3000.00} transfer. The money was stolen from my coinbase account and sent to someones XXXX waller. I have called and reported several fraud and unauthorized charges with coinbase and was told there is nothing they can do. I was told to contact the beneficiary directly. I have not been able to recover any if my money especially when someone hacked my account and stole all my money
Company Response:
State: GA
Zip: 30132
Submitted Via: Web
Date Sent: 2023-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I am a Spanish citizen named XXXX XXXX, I have an account at the XXXX company coinbase.com, for many years, I have always had it to save a little and save it, which is my surprise that today XX/XX/XXXX XXXX I receive an email that my account is blocked and they won't let me operate or do anything, I write to support and they laugh at me as if to say, I have more than XXXX euros right now, what is happening?? I think that after years with them they have no reason to block my account and lose everything. My registration email is XXXX. Please help me solve my problem. I feel totally cheated and losing my little saved money. Thank you very much. greetings
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have used Coinbase as a Cryptocurrency exchange for a number of years and have had no issues until now. They require XXXX authentication which I've had setup since I created the account and recently they have required me to go through the process multiple times. When you exchange your money from the bank there is a standard holding fee of 5-7 business days which is expected. My funds should have been cleared by today XX/XX/2023 and now the company is stating that not only my funds will be held until XX/XX/2023 I am also unable to send or withdraw these funds for the period of time and refuse to tell me why other then the fact that it's their policy. it's obsurd that a company can hold my funds hostage and dictate I what I can and can't do with them. I have filed a complaint with the company in which I can expect to hear back from in 5-7 business days.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 My Coinbase Account was hacked through a failure of Coinbase 's Facial recognition verification system and approximately {$18000.00} worth of Crypto currency was was removed from my account. Upon reporting the theft to Coinbase they locked my account pending investigation. They concluded that my login information had been compromised and refused to accept any responsibility. I had to reverify through the very facial recognition system that failed in the first place so that I could access the account to get the transaction records so that can properly pursue the chance of recovery. I was told that 24 hours after the account verification that I would have access to the account and the remailing money that had not been stolen. After multiple emails and phone calls I still am not able to access the records of thr fraudulent activities. They have essentially hi jacked my ability to pursue any recourse for the losses.
Company Response:
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I added cash to my Coinbase account via ACH transfer on XX/XX/XXXX and the funds are still not available. The original release date was XX/XX/XXXX which is unreasonable to start with. Then, I received a message on XXXX XXXX that there was " Suspicious Activity '' on my account so it was XXXX. I noticed no such activity on the account and when I reached out for further explanation, I was basically told to be patient. I feel I have been very patient. They have had ample time to complete whatever investigation was needed and I have heard from no one. I feel I am being treated unfairly - having been denied access to my own money for nearly 2 weeks.
Company Response:
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a wire transfer to coinbase.com. I was going to purchase some cryptocurrency. The day after it was purchased and placed in my bitcoin account. There was an unauthorized transaction and the cryptocurrency was sent somewhere without my permission. It was {$10000.00}. I dont know where that money went, and I did not authorize it. I believe my account was hacked and someone transferred my funds possibly into a crypto wallet. I would like that bank transfer to be reimbursed. This was done on XX/XX/XXXX. The transaction was a XXXX bank transfer from my personal account.
Company Response:
State: KY
Zip: 42301
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I supposed to get XXXX XXXX in response to having XXXX in my wallet on XXXX XX/XX/2020 at XXXX XXXX UTCm snapshot time. I had XXXX XXXX at snapshot time which I converted afterwards at XXXXXXXX XXXX CST time ( 5 hrs after snapshot ). Now Coinbase is refusing to give me my XXXX XXXX claiming that I converted it before snapshot at XXXX CST ( claiming it as UTCm time ). I have all information regarding my wallet. Please see the XXXX where it clearly mentioned that I have converted my all XXXX at XXXX to XXXX. Which means after XXXX after the snapshot. So at the time of Snapshot XXXX to XXXX I had more than XXXX XXXX
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I opened up a Coinbase account some time ago ( more than 2 years ) and used their service to create my own personal Wallet linked to my Coinbase account. I have about {$980.00} in USD Coin in my wallet that I want to send back to my Coinbase account and there are a couple of problems. The instructions for doing so are confusing and the Coinbase help seems like a chatbot that is not very helpful and the instruction document referred to by Coinbase points to something that may or may not be related to my Coinbase account. To make matters worse, I am being asked to buy anywhere from {$40.00} to {$80.00} of ETH for gas fees to make the transaction ( of less than {$1000.00} worth of XXXX ). After I get the XXXX back into my Coinbase account who knows how much I will be charged to convert it back to real US Dollars and send it back to my regular US Dollar deposit account at XXXX. These are usurious charges that make the whole enterprise seem like a scam. Thank you for your attention to this matter. Cheers, XXXX XXXX
Company Response:
State: NY
Zip: 10002
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I used Coinbase to transfer money to a demonstratively scam site utilizing what looked like the Coinbase logo among others on the front page. Please see attached.
Company Response:
State: NV
Zip: 89148
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, there was ACH fraud in my Coinbase.com account. The attacked did not steal any crypto, but used ACH banking to connect my Coinbase account to two fraudulent accounts XXXX XXXX XXXX XXXX Bank and XXXX XXXX XXXX ( prepaid card through XXXX ). The attacker used ACH transfer to transfer XXXX dollars to XXXX XXXX XXXX and XXXX dollars to XXXX. I found the same day and I contacted Coinbase. Also I contacted the FBI and filed and FTC report through identitytheft.gov. FBI is working on a subpoena but this will take some time. Coinbase was not able to give me any details about those two accounts. Instead they froze the accounts and locked me out. I contacted the two banks and they tried to locate the accounts. It took more than a week for Coinbase to restore access to my account. I found the last 4 digits of those accounts and contacted those banks. Both asked Coinbase to send a letter of indemnification, which they refused. I reached out to Coinbase again and here is their response : " XXXX XXXX, Thank you for your response. We understand that you need a letter of indemnification for XXXX XXXX XXXX. Please immediately report the unauthorized transactions to all applicable law enforcement agencies in your jurisdiction. For Law Enforcement Officers only : Information requests for criminal matters should be directed to : XXXX Coinbase is willing to offer full cooperation with all law enforcement investigations relating to unauthorized activity on your account. Please note that unauthorized transactions are irreversible. We also appreciate your feedback regarding the notification. Please know that improving our security is a top priority. Online hackers and scammers may utilize malware to steal your login credentials, or remotely take over your device or browser session. If you havent already done so, be sure to scan all of your devices with a reputable anti-virus and anti-malware software, ensure your devices and browsers are up-to-date with the most recent versions and security updates, and uninstall any questionable software or browser extensions, especially any tools that allow remote access to your device. Keep in mind that the account holder is responsible for the security of their devices and credentials used to access their email and Coinbase account, and as such, are responsible for any activity that occurs when those devices or credentials are compromised. If you have any other questions, please let us know. ''
Company Response:
State: MD
Zip: 20854
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A