Date Received: 2023-06-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: We are been victim or scam trying to use XXXX, in the year of XXXX. Using an app XXXX XXXX XXXX, we believed that everything was real because we open an account with them and begin to transfer money from our bank XXXX in Utah to the platforms, Coinbase, XXXX and XXXX, is a process we wire the money to Coinbase, then we have to use coinbase to transfer the money to a long adress that have numbers and letters and then money appears in XXXX XXXX and then suppose buy XXXX. We lost XXXX {$190.00}, we are paying debts now, because we fell for these scam, we use all our savings. The story is longer than these, these people are really convincing that they now what they are doing and that you are investment and everything is legal. If you want i can write with detail the story because is longer, so you can publish, i really feel stupid for believe, but something in my mind keep telling me something is wrong, so now i listen my brain voice. We write a letter to my bank, no good answer, we send letter to Coinbase, XXXX XXXX answer.
Company Response:
State: UT
Zip: 84097
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Deposited {$7400.00} to buy bitcoin and can not cash out after selling it. Account is restricted for over 30 days now. No explanation is given as to why and no time frame for a resolution is ever met. They keep moving the goal post.
Company Response:
State: NJ
Zip: 07751
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, I responded to a XXXX post that was to donate a XXXX XXXX guitar to someone who answered the ad with a good reason to get the guitar. I responded saying that I would like to get the guitar to teach my Grandson how to play. They said fine, I would just have to send shipping cost of {$33.00}. That sounded reasonable, so I paid it on XXXX XXXX. Then they said I would have to pay tax on it of XXXX Ok that wasn't unreasonable, so I thought, so I paid that through XXXX. Now they said that they need to change ownership registration and said that would cost {$85.00}. That is when I decided not to pay any more and that this was a scam. I then called XXXX Customer Service, at XXXX a phone number I got on XXXX. The Customer Service Representative, XXXX XXXX, said this happens frequently and that the scammers get into your phone or PC and steal money, your information or both. He said that the scammers or Hackers have compromised my PC and the only way to get them out is to make transactions of buying XXXX, as this is when the scammers will surface and try to intercept the transaction. He reimbursed the money that I paid for the shipping and tax ( {$110.00} + {$33.00} ). Then he looked at my transactions by having me download The Any Desk app. which allows him to see what I am doing on my phone or PC. We then made a transaction of buying XXXX, and sending it to a " secure XXXX XXXX ''. He then sent the funds back to me. Over the course of the next month or so, ( the last transaction was on XX/XX/2023 ) we made numerous transactions of different dollar amounts that were taken from my XXXX XXXX checking account, to these so called XXXX XXXX XXXX. The Representative was showing me the XXXX Addresses assuring me that the money was safe and that when all the Hackers or Scammers were removed from my system, the funds would be returned. He showed me their IP addresses that were compromising my PC and even showed me pictures of the Hackers. The XXXX was purchased through Coinbase, XXXX, XXXX, or XXXX XXXX. He even sent me a screenshot of the transaction that was to reimburse the funds. When the funds weren't credited to my account in a timely way, I contacted Coinbase to look up the transaction. They said there was no record of the transaction. This is when I knew for sure that I had been scammed. Total amount scammed : {$160000.00} Please help, I am a XXXX XXXX XXXX man, and I need help in getting the scammed funds returned. I am in need of an advocate for seniors that have been preyed upon by these ruthless scammers. I have spoken to XXXX XXXX Fraud Department and they said they could not help me. There is no XXXX Customer Service to lodge a complaint with. PLEASE HELP with communicating with XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX, in hopes of returning stolen funds. I have also : Reported to the local ( XXXX ) Police, complaint number : XXXX on XX/XX/2023 Filed a Complaint with the FBI ( IC3.gov ) on XX/XX/2023 Notified XXXX XXXX via on-line, and telephone on XX/XX/2023, and met with local branch of the bank on XX/XX/2023. Reported to Coinbase : Case Number XXXX on XX/XX/2023 Reported to XXXX XXXX : Claim Number : XXXX on XX/XX/2023 Reported to XXXX XX/XX/2023 I will attach supporting documentation
Company Response:
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to multi-layered scam operation run by XXXX which involved me making deposits for a total amount of XXXX USD from my Coinbase account to fraudulent investment firm ( s ).
Company Response:
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: A wire was sent from my bank on XXXX before Coinbase 's cut-off processing time. My bank does confirm the funds are sitting with Coinbase. Coinbase is refusing to put the money into my account and claim no money was ever sent. They said to stop contacting them about " missing money ''.
Company Response:
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My account has recently been suspended and despite my efforts to contact customer service, they have been unable to provide any help or support to unsuspend my account. The customer service team have informed me that it is an automated system that decided to suspend my account and unfortunately, there is nothing they can do to reverse this decision. This has left me feeling extremely let down and unsupported by Coinbase, especially as I've done nothing wrong I have been treated poorly and left with no resolution to my account suspension.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Coinbase placed 60-day restriction on my account because I had allegedly tried to send funds out of an account that was not mine.I have no recollection of doing anything of the sort. [ thought it is a tricky and confusing process to transfer money/crypto around in this world of scammers ]. After several phone calls to Coinbase and XXXX XXXX, I was conceived that my funds were safe, and I would wait out the restriction. Now, the restriction lift date has come and gone and Coinbase refuses access to my funds and, more concerningly, they refuse tell me why, and if they dont tell me why, then I can not respond. They say they have no obligation to explain their internal decision making process ''. I can only think there might be some collusion between Coinbase and the well documented, scammer platform XXXX. It seems a bit Kafkaesque that Coinbase can hold on to my funds and not have to tell me why!! Any input, comments or recommendations for next steps would be very much apricated.
Company Response:
State: CA
Zip: 90045
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: My complaint is about Exchange Coinbase, since it does not respond to the evidence sent to me of a possible error that its coinbase wallet product presented. It all started on XX/XX/XXXX, when an increase in the price of the Shibadodge token appeared in my coinbase wallet account, with an equivalence of more than XXXX XXXXXXXX XXXX, so I made 4 transactions to convert the token to a more stable cryptocurrency and take advantage of the value. The transactions were reversed, but the value of gas worth close to {$200.00} in ethereum cryptocurrency was deducted from my balance. Annoyed at not being able to carry out the transactions, I wrote complaint # XXXX, I tell what happened and complain about the loss of money, then Coinbase tells me that they can not reimburse the value lost for gas from the transactions because they are not in charge of carrying them out. I continued to investigate the reversal of the movements with the company XXXX, in charge of the transactions, they responded that the reversal was due to the smart contract of the token, but they did not mention that there was a lack of gas, the gas used appears in the transactions and the limit gas, there it is read that the problem was not a lack of gas. Then I consulted the shibadoge token smart contract page and found out that the value of the token did not increase much on the date of the transactions, so it is possible that the value of the shibadoge token presented by coinbase wallet was not the real one. As I said before, the wallet showed a value of more than XXXX XXXXXXXX XXXX, but strangely in a few hours, the value of my shibadoge tokens was only XXXX XXXX I wrote to coinbase again and told them about the possible error, they replied that they could not return the money deducted for the gas commissions. I insisted that I had proof of their mistake, so they told me to write a formal complaint. On XX/XX/XXXX, I sent complaint XXXX XXXXXXXX, where I explain the situation again and send evidence of the possible error presented by coinbase wallet, I also explain that I lost money and had negative psychological damage, which I expected to be answered in a respectful and adequate manner. On Thursday, XX/XX/XXXX, Coinbase replied that in a response to complaint # XXXX, which was the first complaint filed, they had already answered that they could not refund the cost of the gas, but they do not deny or accept the possible error shown with the evidence sent.. I was really upset and asked them to answer me regarding the evidence, but the complaints officer tells me that for coinbase the complaint is closed. I apologize to you for the length of this writing, I will add evidence below. 1. Photos of the balance in dollars of my account in coinbase wallet on XX/XX/XXXX, the day that the 4 transactions that I tried to carry out for more than XXXX USD were reversed. 2. Evidence of the reversed transactions and of the transfer for almost XXXX usd in shibadoge. Transaction Hash of reverse transfers XXXX XXXX XXXX XXXX 3. Photo and evidence of outgoing transfer and incoming transfer to coinbase wallet, from shibadoge with an equivalent of XXXX usd, according to XXXX Transaction Hash : XXXX XXXX 4. Photo and evidence of outgoing transfer and incoming transfer to coinbase wallet, from shibadoge with an equivalent of XXXX XXXX according to internal records of coinbase wallet, in contrast to the record kept by XXXX As seen in the evidences, the shibadoge token value displayed by coinbase wallet, lost an unusual value of 6 decimal places, in a few hours, which is strange. Below I attach the link of the shibadoge smart contract page and the link of the coinmarket exchange, in both sites it is observed that the price of shibadoge did not rise as many positions for the month of XXXX of this year. XXXX XXXX XXXX XXXX XXXX XXXX I am including photos of coinbase 's final response and how he refuses to address the issue directly. I really appreciate your help, since I perceive that Coinbase does not take me seriously, perhaps because I am a small user, I am not sure that they recognize an error or that they perhaps have some protocol when transactions do not occur due to their errors, I am very grateful for the opportunity to be heard, I hope you are very well. Happy day and blessings.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have invested in XXXX XXXX through Coinbase and have been trying to withdraw the rest of my money for a month and cant. They keep telling me that the problem is with the crypto as opposed to coinbase, but does not offer a solution. They just say there is a problem and dont know when its going to be fixed. This should be ilegal. I just want to take my losses and be done with coinbase, but they cant help me.
Company Response:
State: CA
Zip: 92131
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: They are telling me that my account is not eligible for XXXX XXXX because I have 2 additional accounts open. They say my account is connected to : XXXX XXXX I have no idea who these people are and I don't have access to these email addresses at all. This is VERY scary. Their information is NOT secure, or they have been hacked. This needs to be investigated immediately.
Company Response:
State: MD
Zip: 21043
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A