Date Received: 2023-05-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase allowed someone hack into my account, upload a photo ID and transfer all my crytpo currency out of my account fraudulantly. They will do nothing about it.
Company Response:
State: AZ
Zip: 85040
Submitted Via: Web
Date Sent: 2023-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-26
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I was a Coinbase customer for months, during which time I transacted tens of thousands in cryptocurrency exchanges, until one day I received a message that I had violated the terms of service and my account was immediately closed. I had no way to appeal this decision, or even learn of what my alleged violation of the terms of service were. Since this immediate severance of my account, I have tried to message Coinbase to learn the reasoning for the termination of my account, and to try and lodge an appeal so that my account could be considered for reinstatement. Instead, my requests for information and appeal of their decision have gone ignored without explanation.
Company Response:
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2023-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Other service problem
Subissue:
Consumer Complaint: Coinbase suddenly restricted my account around 1.5 weeks ago without any explanation given. I did not violate any rule and only used the account to purchase assets for myself using my own funds. I now do not have any access to my funds or assets.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: sir, XXXX XXXX XXXX agent told me that he deposited court entrusted reimbursement amount from XXXX XXXX in my coinbase wallet. for the activation of that amount he insisted to pay XXXX $ biticoin to my coinbasewallet. when we deposited XXXX $ biticoin, he withdrawn total amount from wallet without my approval and consent. he also created fake coins and deposited in the coinbasewallet. please take action against blockchain agent and recover my XXXX $ regards rameshnaidu
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, I received several emails from Coinbase informing me that my cryptocurrencies ( XXXX, XXXX, XXXX, and XXXX ) were sold at the same time, with a total market value of around {$39000.00} USD. In addition, at XXXX XXXX PDT, I received two withdrawal emails, one for {$9800.00} USD and another for {$8600.00} USD, which alarmed me. Shortly after, I received an email indicating that my Coinbase account had been locked for security reasons. After reviewing the emails, I hoped that they were not true and attempted to log into my Coinbase account to verify their validity. However, I was unable to access my account and immediately began searching online for a way to contact Coinbase directly over the phone. When I noticed that all the emails had a 'contact support ' option, I decided to use those links and spoke to a virtual assistant, who then connected me to a Coinbase agent. I explained the situation, but they refused to discuss the matter in chat text and instead asked me to wait for a follow-up email with more details. After finding a phone number to call Coinbase, I spoke with a support specialist, but each time I initiated a call, it would drop, forcing me to reach out to another agent. This experience left me feeling increasingly suspicious about what was happening. Eventually, I was able to speak to an agent who listened to my explanation of the activity on my account. However, he was very rude and warned me that any crypto transactions are irreversible. I made it clear that I wanted all transactions to be stopped and prevented from being executed. He said he would follow up via email, but he also stated that Coinbase was not responsible for any hackers who might have taken control of my account. I disagreed with this, as any transaction made to or transfer made from my account would have a time frame within which the funds should be available to deposit or transfer. Additionally, all of the cryptocurrency transactions were sold and converted into USD cash " they were not transfer to another wallet " this means that the cash has to be withheld before it goes to a bank account or transfer if they did in fact put a restriction like I asked them. After unlocking my Coinbase account following the 24-hour period, I noticed that two bank accounts had been added to my account without my knowledge. This made me suspicious that they were being used to transfer money out of my account. I discussed this matter over the phone with Coinbase and brought to their attention that these two accounts were added to my account on XX/XX/2023, and I do not recognize them. For the past five days, I've been trying to reach out to Coinbase, but I haven't made any progress. Despite mentioning the issue during our phone conversations, they haven't confirmed whether the accounts are frozen, and they haven't provided any information regarding the two bank accounts that were added to my Coinbase account on XX/XX/2023. As a result, I'm completely in the dark about this entire situation, and I'm in desperate need of assistance.
Company Response:
State: CA
Zip: 91913
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX XXXX XXXX XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my Coinbase account to the fraudulent investment firm. When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Coinbase did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Coinbases custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Coinbase promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Coinbase was in compliance with its own policies and procedures ; ( v ) whether Coinbase owed duties to myself, what the scope of those duties was, and whether Coinbase did not uphold those duties ; ( vi ) whether Coinbases conduct was unfair ; and ( XXXX ) whether Coinbase has within its power the ability to, and should, compensate me for the harm that has befallen me.
Company Response:
State: CA
Zip: 91748
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: AM XXXX XXXX XXXX XXXX SINGLE WOMAN AND I AM SUPPORTING XXXX SMALL GRANDCHILDREN ON WELFARE. I WAS TAKEN ADVANTAGE OF AND TOTALLY SCAMMED. PLEASE HEL> ME GET MY MONEY BACK PLEASE. This all started on XXXX XX/XX/XXXX, My good family Friend named XXXX XXXX posted that she made XXXX profit with only XXXX down on bitcoin/XXXX XXXX When I started to ask XXXX if this was for Real, XXXX stated yes this was 100 percent legit and she has made money with the XXXX XXXX since XXXX. The Scammer in Question is listed as XXXX, XXXX. I went back and forth with XXXX XXXX who assured me this was legit and that this was her i was speaking to. Since i was XXXXXXXX XXXX in XX/XX/XXXX from a 30 year career in the XXXX industry and since my rent is so much money in XXXX XXXX California, I was really needing the money and of course since my good friend told me to do this i invested all the money i had in my 401k account and started withdrawing money, getting cash from ATM, XXXX from one account to the other, sending money to XXXXXXXX and then from XXXX to a scammer called XXXX XXXX XXXX, i also sent XXXX cash thru a XXXX XXXX XXXX XXXX all this time thinking i was good and going to ma money because my good friend was vouching for this XXXXXXXX XXXX The final straw came when the scammer showed me my money in XXXX XXXX and showed me that i had made XXXX profit. Thi really excited me however they sent me an email stating that i was gold Status and would need another XXXX to get the XXXX out of the XXXX XXXX account. That's when i said this is not right, and I tried contacting my Friend XXXX XXXX, no answer on the phone, or XXXX or XXXX XXXX, I finally got a hold of XXXX XXXX daughter XXXX who had XXXX call me right away and XXXX said her XXXX account had been hacked for the past two weeks and that i was not speaking to her and that she didn't know any XXXX or anything about Fore ealized then I had been scammed and i started crying so hard because this was all the money I had. I immediately told XXXX that i was on to her scam and she totally blocked me, I see that XXXX is still on XXXX and has not been taken off. I called my local police department and they said i had to file a complaint with the FBI which i already did and I am doing again. I realize i am not a high profile case but losing this money is a really big deal to me. Please this has taken a major tol on my mental and physical health please help get my money back Thank you
Company Response:
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been locked out of an account I hold with Coinbase.com, a crypto currency exchange. On XX/XX/23 I received an email stating my account would by closed due to 'prohibited use in violation of our terms of service ', and that I should log in and follow instructions to move the funds I had on the account off their site. When I attempted to log in, this message is shown - 'Our records indicate that you have attempted to log in to your Coinbase account from a country in which Coinbase is prohibited by law from doing business ( XXXX XXXX XXXX XXXXXXXX XXXX ) ) per the sanctions imposed by the U.S. Treasury Departments Office of Foreign Assets Control or other governing bodies. As a result, your account has been restricted. ' There were no instructions to move funds off their site. This is not accurate, I have never been to XXXX, and have been in XXXX Washington USA for over a year, and havent left the US in several years. I can provide ample evidence of this. I have also not tried to log into this account in several months. I reached out to their support, and they have 'elevated the issue ', and said I would receive and email for further instructions, however I have not heard back. I do not know the exact amount of cryptocurrency I have on the site, but I know it is over XXXX XXXX XXXX which is worth ~ {$12000.00}
Company Response:
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 my coinbase account was hacked. There were a number of abnormal changes to my account that occurred, including but not limited to : a new out of country ( XXXX based phone ) phone was added to my account, a new authenticator app, and a new password. During this time, the cash I had in my account was converted to crypto and sent out. When I realized what had occurred I reached out to coinbase. It took me, over 24 hours and photo authentication to get into my own account. Following this, I have not been contacted by anyone to discuss the specifics of my case. Over {$85000.00} was taken from account.
Company Response:
State: CA
Zip: 95818
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coinbase Gobal Inc discontinued Coinbase Pro Service and closed all Coinbase Pro Accounts and informed everyone that cryptocurrencies in their Coinbase Pro Accounts will be transferred to their Coinbase Regular Account but I have not received my more than XXXX XXXX XXXX XXXX Coins in my regular Coinbase Account.
Company Response:
State: IL
Zip: 60565
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A