Date Received: 2021-05-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coinbase response given on XX/XX/XXXX to a prior complaint : " Dear XXXX XXXX, Review of your account shows that you have regained access to your account, as confirmed in support ticket # XXXX. While we consider your complaint resolved, we have determined that your customer experience was not up to our standards. Coinbase has credited your account XXXX XXXX in compensation for your unsatisfactory customer experience. Please reach out to our support team if you have any further questions. Thank you for your patience and cooperation with this matter. '' Sincerely, Coinbase Regulatory Response Team Coinbase did credit my " XXXX '' account {$25.00}, but that is not the problem account. My Coinbase traditional account, which is the first account that I opened with Coinbase is the Problem account. Given I have not been able to login to my traditional account since XX/XX/XXXX and the amount of effort I've made to get this resolved with Coinbase, the {$25.00} credit is like a smack in the face. I've made it clear time and time again to Coinbase that the only reason I opened a XXXX account was to hopefully use that account as some type of assist to get me back into my traditional account. So far, that effort has been a waste of time. Again, I DO NOT have a problem logging into my XXXX account. It is my Coinbase traditional account, which was opened on XX/XX/XXXX with my first purchase in this account being XXXX XXXX at a price of XXXX ( XLM ). My other holdings in this account include : XXXX, XXXX, XXXX, XXXX, XXXXXXXX XXXX XXXX and XXXX. Coinbase has instructed me to only respond to the email thread below with any future questions, but I have asked dozens of questions over the past couple months using this email thread and I do not receive a response. Some of the questions are the same questions asked again and again. Due to this fact, I have attempted to file a new case numerous times, sometimes via my XXXX account as well, and each time I do, I receive this same automated response below. Hello XXXX, We received your inquiry, and because you've previously written in about this same issue, we're consolidating your cases into this email thread. We've passed all new information on to an account specialist who is reviewing your case they'll reach out to you here ( review generally takes 4-5 business days ). All future questions about this issue should be directed to this email thread so that our account specialist can better support you. Thanks, Coinbase Support ref : XXXX : ref
Company Response:
State: MD
Zip: 21804
Submitted Via: Web
Date Sent: 2021-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-29
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: XX/XX/2021 I was holding XXXX XXXX XXXX tokens in my Trust Wallet. I transferred said tokens to another wallet with no issue. I transferred again to the Coinbase wallet. The XXXX tokens never showed up in the wallet, although the XXXX transaction history shows the proper accounts were used for the transaction and shows successful. Coinbase was contacted through email customer support. Canned response was received saying they needed more info. Response delivered. Another canned response restating more info was needed. Same reply delivered. No action. Another 'case ' was opened after four hours of no response. Same canned responses received, similar replies sent, twice. No action. Another case opened. Same routine. No actual response or human acknowledgement from Coinbase. The value of the transfer at the time of the original transfer to Coinbase wallet was about {$60000.00}. It is now around {$120000.00} and growing. I have screen shots of values, screen shots of transactions, and most importantly the XXXX transaction hash which shows the entire transaction history. In my estimation, Coinbase either needs to pony up and give me the current value or return the XXXX XXXX tokens to my trust wallet. These tokens were sent to the Coinbase wallet, but never credited to said wallet.
Company Response:
State: MA
Zip: 02740
Submitted Via: Web
Date Sent: 2021-05-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: So I made 3 deposits of XXXX $ on the XXXX of XXXX to invest. I have gotten 3 confirmation emails saying that it's able to be withdrawn or sent but the available balance is XXXX XXXX The funds should be cleared today as it have said it should have been. The money was taken out of the bank account and everything. I'm talking to the customer service and within the last 24 hours they havent responded to me.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2021-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: Since my crytocurrency accounts for XXXX, XXXX, and Coinbase were all hacked in XX/XX/2021. My currencies were stolen and redirected to an unknown hacker. More than $ 100,000+ could have been profited if the theft did not occur. I've made a police theft report and provided the reference number to all three crytocurrency platforms. I've been trying since XX/XX/2021 to regain access to my three accounts. I've sent all required documents/information that these companies headquarters that were requested, and now all accounts are locked. I've sent a copy of my XXXX, DL, and made a LIVE VIDEO with me holding my ID as instructed by these companies in verifying my identity. On XX/XX/2021, I made a faithful attempt to recover/regain access to my account, in which I drove over 32 hours to XXXX XXXX, CA with hopes of speaking with someone directly. Although, XXXX address look-up locations provide you with a address & phone number of each company headquarters, but unfortunately, all three companies headquarters are only empty buildings and mailbox locations. I took several pictures as proof for my records of the locations for XXXX, Coinbase & XXXX that I visited during my trip. As of today, I've been unsuccessful on gaining and reclaiming my accounts. It is important that I claim my funds, so that I can secure the things that I had originally plan. I would appreciate your assistance in this matter as soon as possible.
Company Response:
State: IN
Zip: 46112
Submitted Via: Web
Date Sent: 2021-06-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Beginning on XX/XX/2021, I opened a Coinbase account and transferred {$5000.00} into Coinbase. On XX/XX/2021 I expanded my account to Coinbase Pro. On XX/XX/2021 I added another {$3000.00} to the account. I made a few trades. On XX/XX/2021 I tried accessing my account and was locked out. I contacted Coinbase via every way I could find and only received canned letters saying it was being reviewed. On XX/XX/2021 I attempted to check the status of the " review '' and received a reply saying the problem was resolved and closed. It was not and I remained locked out of my account. I filed another complaint on XX/XX/2021 and other than a confirmation of the complaint, that is the last I have heard. I can not open or even view the status of my accounts.
Company Response:
State: MI
Zip: 49417
Submitted Via: Web
Date Sent: 2021-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I created a coinbase account on XX/XX/XXXX and submitted my personal information to get verified on the platform. I then submitted an ACH transfer of {$1000.00} from my checking account XX/XX/XXXX, which was successful and cleared. A few days later when I'm trying to use the coinbase platform, I realized that I could was not able to access my funds, and that my ability to buy, transfer, or withdraw funds have been disabled. I submitted a support Case # XXXX on XX/XX/XXXX and was ignored. I then created Case # XXXX on XX/XX/XXXX and was told that I am no longer eligible to be on their platform without giving me a reason ( " We're not able to provide you with any additional information at this time. " ). I was told to withdraw my funds, but they have disabled my ability to withdraw funds since all my payment methods were forcibly removed. They promised to escalate my case on XXXX for an account review and said it would take up to 14 days. I followed up numerous times and it's been 20 days since then and I still have not received a response from them. Coinbase took my {$1000.00} deposit, and have simply held it without reason, and is refusing to let me withdraw the funds to my verified bank account. They are essentially holding my money hostage and not responding to any inquiries. This is fraud and the company is taking no action to remediate.
Company Response:
State: OR
Zip: 97229
Submitted Via: Web
Date Sent: 2021-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: The scammer met me on Social media and talked with as friend for a while. He talked about his recent investment in btc and he was very profitable. Then he said he can teach me how to invest and invest for me. He started to teach me to open a cionbase account. I had never contacted Coinbase before, so he has my phone number and Email information, I assume he can guess my password or hack into my email cuz I setup easier .Then he ask me to download another fake platform named XXXX app ( after reading the news report, I found out that it was a fake platform created by the scam group after the scammer ) in order to steal the victims personal information from cionbase Money or currency transfer. And I have couple transactions cost {$33000.00} been sent to a digital wallet chain address with out my personal permission. I try to file a claim from chase bank and Coinbase regarding this fraud, unfortunately with no response or said cant help. I feel very depressed and helpless. I believe that the big platform cionbase has such a big loophole that makes it easy for scammers to commit crimes, and the big bank chase XXXX trust is so incompetent that it can not protected their customer 's money, can not be recovered even if the scam. I did report to FBIXXXX XXXX XXXX XXXX enforcement when I realized everything was scam!
Company Response:
State: WA
Zip: 98133
Submitted Via: Web
Date Sent: 2021-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coin Base is the company. XXXX is the Legal Compliance Dept of Coin Base, as stated so on all XXXX SEC Public Filings XXXX XXXX XXXX and I spoke over a week ago and stated the issue would be resolved. Nobody from Coin Base has contacted me. XXXX XXXX or his Law firm is a corporate insider as defined under the SEC Regulations, are board members or Officers with stock and stock option ownership. I have a Money Market with XXXX XXXX. For the last 3 weeks I have attempted to withdrawl my funds. The first limited me that I could not with drawl more than 10 % of my market balance per day. Then I discovered that Coin Base was processing ACH funds I approved to pay for Crypto coin sales 9 to 14 days late. Then I noticed that Coin Base has made other ACH fund requests by computer software error. Coin Base under the supervision of XXXX XXXX, attorney at Law / XXXX removed all of their business addresses, all emails and all telephone numbers which that alone violates massive SEC and FTC Regulations. I have discontinued doing business with Coin Base. However, their computer software says that he transfer of my monies is restricted and provides a link to customer service. When I emailed that address, there is nothing and has been nothing than a auto responder canned emails back to me for 3 weeks now. Coin Base is a public company on the XXXX Stock Exchange under the symbol of COIN. Alslo Coin Base did not disclose its massive fee structure citing that when a stock or coin is popular they may charge you 1.5 % sales commission and then days later charge you 8.5 % to buy more or to sell. They did this to me on my account. Coin Base / XXXX did not disclose its fees for depositing or withdrawing money from the customer banks. It did not disclose its fees for transferring monies or assets from Coin Base to the Coin Base wallet that is the Coin Base bridge to transfer a customers assets to a competitor.. Coin Base is defrauding customers by charging them a fee to transfer assets or forces the customers to sell their coin holdings as a means to escape Coin Base and fire them 100 %. After this ACH errors I submitted for XXXX XXXX to investigate the ACH 's for me as I have zero support from Coin Base and their SEC Compliance attorney XXXX XXXX / XXXX I can provide copies of my Cash account with Coin Base. There is only one reason they are acting this way and their own SEC Attorney, XXXX XXXX will not act to help ... Coin Base appears to be comingling customers cash reserves into parts of the Coin Base company ... .this too is a violation of law ... Never in my life have I been a victim like this. They just sent public in XXXX at {$250.00} per share. Now it appears the company may be falsifying its reports to the SEC and on XXXX by preventing all customers from leaving 100 % so Coin Base can report it has not lost existing accounts from Quarter to Quarter and Year over Year. Having this data wrongfully reported could manipulate the stock value of Coin Base. Please help investigate Coin Base and have my funds in excess of {$7100.00} released at once. They will not mail me a check. They will not return funds to my bank. They have ZERO humans running customer service to me for 3 weeks now.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2021-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021, three employees from an out of state XXXX accessed my customer account and did a XXXX swap. With access to my phone number they did a CoinBase password recovery and accessed my CoinBase account. I disabled my account per CoinBases 's instructions within 30 minutes of my account breech. I worked with my local XXXX to secure my phone, worked with my local police in regards to the 3 employees who accessed my XXXX account. I informed CoinBase I needed access to my account. I have an open police report and an open investigation with XXXX Coinbase is unwilling to communicate with me, and unwilling to help me access my account. I have no idea what or how much was taken. I need a transaction history. This is going on 2 months. I filed a formal complaint through CoinBase, only for them to close the case with no help or resolution. My next step is legal litigation. CoinBase Case # XXXX
Company Response:
State: IN
Zip: 46158
Submitted Via: Web
Date Sent: 2021-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a coinbase customer and hold coinbase wallet, on XX/XX/2021 my account having approximate {$11000.00} us dollars at the time got hacked around XXXX XXXX PST I was at sleep at the time, but I notice around XXXX XXXX want to access my account and was not able that's when I realized my account was hacked. I did everything coinbase asked me to do. I got a case # XXXX XXXX Account hacked ). It has been 17 days and no answer. no response. no phone number to contact a human. Please help! Desired Settlement : Contact by the business
Company Response:
State: CA
Zip: 92231
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A