Date Received: 2021-06-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I went to log on to my Coinbase account and upon doing so, the screen started blinking and went " white '' ... .over the course of time, I found out that there were unauthorized transactions of converting my XXXX XXXX XXXX to XXXX, then moving the XXXX XXXX out of my account, leaving my account balance at XXXX from {$55000.00}. I held XXXX, XXXX, XXXX, XXXX and XXXX. All were converted to XXXX, then sent to external address XXXX. All of these transacttions took place in less than two minutes. Coinbase showed no evidence of knowing their customer, halting these transactions or even questioning them. I have never sold my holdings in the life of my account.
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I created a Coinbase account on XX/XX/2021 and invested {$1500.00} since XX/XX/2021 I have been unable to access my account or money. I have submitted several tickets for help which have only been responded by an automated system. My account remains suspended without any communication as to why. Besides the initial investment, I did not attempt any withdrawals or any other transactions on this account. The app is showing a connection issue but the website says it has been temporarily disabled.
Company Response:
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I created an account with Coinbase. They have a recurring purchase feature. I intended to purchase on the XXXX and XXXX as described on the sales page. What was not disclosed is that when you set up a recurring purchase you will also initiate an additional purchase on the same day. That is not what a recurring purchase is. In fact it is a one time purchase plus additional recurring purchases. I sent several email to coinbase asking them to retun the money from the additional purchase and the did not respond directly. On XX/XX/XXXX Coinbase confirmed their practice : ***************************** From : Coinbase Support XXXX Date : Friday, XX/XX/2021 at XXXX XXXX To : " XXXX '' XXXX Subject : [ Reply ] Case # XXXX - Recurring purchase Hello XXXX, Thanks for contacting Coinbase. Be advised that when you set up a recurring purchase, a one-time buy for the recurring purchase amount will execute immediately. If you set up a recurring purchase for {$50.00} worth of ETH each month, you will also execute a one-time buy of {$50.00} ETH at that moment .... ***************************** The one-time buy is not mentioned anywhere, the sales functionality is misleading. Coinbase has closed several cases with me without giving me direct answers. XXXX # : # XXXX, # XXXX, # XXXX, # XXXX
Company Response:
State: CA
Zip: 94109
Submitted Via: Web
Date Sent: 2021-06-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I recently withdraw Bitcoins ( BTCs ) to be sent to my account on Coinbase on BTC address " whitelisted '' according my banks 's ( XXXX ) procedure. - XXXX requires crypto addresses to be whitelisted before allowing any transaction in/out of the bank - The whitelisting process requires a transfer of a small amount of cryptos from the source address ( Coinbase ) to a XXXX predetermined address - I executed this transaction on Coinbase transferring the required little amount of BTC - After successful transfer of the above-mentioned small amount of BTC, XXXX properly whitelisted the Coinbase 's address used for the transaction - On XXXX, XXXX I submitted an order to XXXX, so to transfer my XXXXBTCs ( XXXX $ ) to Coinbase into the address generated by Coinbase and whitelisted by XXXX My BTC never arrived at Coinbase ; asked for support, but still no answer received after several attempts to get one. Talking about XXXX $!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was ask to switch my XXXX by Coinbase. They would not allow me to move my funds unless I did. When did complied and I tried to move my funds they Restricted my account not allowing me to move or sell my funds to retrieve my funds. No reason was given No Customer Support No path to resolution. Nothing. That was over a month ago.
Company Response:
State: VA
Zip: 23832
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This is my second complaint. My first one was XXXX I have my account under review since more than 3 weeks! I sent all the documents and information and I started operating and I've sent XXXX euros and after operating for the first time they blocked my account with my money freezing. I cant operate, I cant withdraw my money. Its unacceptable. When it was my first CFPB complaint was completed they unblock my account and gave me XXXX for the inconveniences. 8 hours later they blocked my account again. I couldn't believe. Please I only need my money back. I opened a lot of incidences directly with the company : XXXX XXXX XXXX XXXX XXXX They closed the incidences without any solution. I'm desperate. I'm very disappointed with this company.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX Coinbase not only closed my account, but took all of my assets without reason or my consent and then demanded payment for successful banking transactions that were used to buy cryptocurrencies via their mobile app
Company Response:
State: CA
Zip: 959XX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2021 I wrote to Coinbase asking access to my account after finding the message " account temporarily disabled '' when trying to login into my account. Coinbase Support responded that will contact me, and later they said that it may take 4 to 5 business days to resolve it. After that I have sent three e-mails requesting an explanation and asking to close my account and refund my funds. As of today XX/XX/2021, my account remains disabled and I haven't received answer to my three e-mails.
Company Response:
State: NY
Zip: 148XX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Problem adding money
Subissue:
Consumer Complaint: On XX/XX/XXXX XXXX2021 I transferred {$1000.00} from XXXXXXXXXXXX to Coinbase pro which was successfully transferred to Coinbase, the money is not yet posted. I contacted them several time but they are not helping me. My Coinbase case number XXXXXXXX
Company Response:
State: TX
Zip: 77407
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: COINBASE ACCOUNT COMPRIMISED CASE # XXXX On Friday XX/XX/2021 my personal Coinbase account was hacked and 8 Crypto Currencies from my account. Access to my account began on this particular evening and 43 login failures were logged onto my Coinbase Account activity before Coinbase granted access on the 44 attempts at XXXX XXXX that evening. Over the course of 20 minutes the hacker proceeded to drain my account of 8 Crypto Currencies valued at just over {$3.00} XXXX USD. Upon the time I figured out my account was hacked and property stolen I had my account locked and reported this incident to Coinbase. I received a couple generic replies to my 9 emails to Coinbase, I can not get anyone from the Company to discuss this terrible event with me. LIST OF MY CRYPTO STOLEN : 1- ETH Ethereum XXXX Coins ( Value $ XXXXUSD ) 2- BTC Bitcoin XXXX Coins ( Value {$600000.00} USD ) 3- BCH Bitcoin Cash XXXX Coins ( Value {$410000.00} USD ) 4- LINK Chain Link XXXX Coins ( Value {$140000.00} USD ) 5XXXX SNX Synthetic Network XXXX Coins ( Value {$96000.00} USD ) 6- XTZ Tezos XXXX Coins ( Value {$51000.00} USD ) 7- SUSHI Sushi Swap XXXX Coins ( Value {$24000.00} USD ) XXXX XXXX XXXX XXXX Coins ( Value {$57000.00} USD XXXX Total Value of withdrawals on XX/XX/2021 = {>= $1,000,000} It has been 26 days since my account was hacked and money stolen and still no communication with Coinbase. Today I have sent a complaint letter addressed to the CEO, XXXX XXXX and their Legal Officer, XXXX XXXX XXXX. Any assistance to help resolve this matter is greatly appreciated. Thank you.
Company Response:
State: CA
Zip: 92129
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A