Date Received: 2021-09-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I logged into my Coinbase account and saw that my account portfolio had XXXX value there was supposed to be {$9300.00} in the account I immediately contacted Coinbase spoke to someone on the phone and they shut down my account they reported it to their fraud department and said they would reach back to me soon. I asked the woman what happened to my money and she said she can not answer any of my questions I asked her what would happen and is my money refundable again she said she could not answer my questions. I received an email message shortly and they stated that my account has been hacked the funds were transferred they gave me the IP address and said there was nothing that they could do about it. I should re-verify my account sending in photograph and ID and in two days I would be able to trade with it with them again ( as I f I was crazy enough to have anything to do with this company after this event ). They furnish me with an IP address of an account, I checked the IP address and it is in Georgia as a sidenote I live in XXXX XXXX XXXX. I also noticed that my XXXX XXXX associated with his coin base account was hacked for {$1000.00} XXXX immediately refunded me the {$1000.00} as they continue their investigation coin base then suggested that I, after having my account reverified check the transaction history for any suspicious activity. I did as I was asked and when I log into my account there is no transaction history, there is no transaction history of the {$2000.00} that I purchased the XXXX in XX/XX/XXXX, there is no transaction history of the fraud that occurred on XX/XX/XXXX there is no history of any purchases that I made except for the one that occurred in XXXX for bitcoin. I dont understand how there could be no transaction history in my account however it does show that there was over {$9000.00} in the account before the theft. I was never notified by coin base of a transaction, I was never sent an email or a text message or a phone call on the transaction that occurred on XXXX XXXX however in XX/XX/XXXX they did send me an e Mail verification of my purchasing of the ethereum in XXXX. This purchase is also not visable on my account history. Furthermore if I were to sell any of my XXXX the money should go into my account not someone else is in Georgia. Coin base has not made any attempt to contact me other than emails which are taking several days and they have essentially said that I have lost my money and theres nothing they can do. They are telling me to go to hell.. I feel the public should be aware that their money is not safe with this company they do not safeguard your account and if you are hacked they have no means by which you can return your money. This a {$58.00} XXXX market Company that has netted last year over {$1.00} XXXX and is presently trading at {$280.00} a share this is egregious. I have contacted my local media and XXXX XXXX XXXX XXXX news and they will be contacting me shortly for my story. I feel the public should be aware that this company does not back your money should you be hacked and in fact blatantly tell you it is not their fault, move on and you are on your own. The fact that there is no history in my Coinbase app that I was not notified where in the past I was notified of my purchase. that all of this occurred without me being notified although they say that my phone was hacked etc. points to me to believe that this company simply doesnt care and perhaps they were even people within the company that are doing this. There are no records of my purchases, sales, and I was not contacted by anyone via email, text or phone.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-06
Issue: Other service problem
Subissue:
Consumer Complaint: Hello. My current problem is that Coinbase.com has my account in " review '' status for over 3 weeks and I can't use my currency or do any movement on the account. They don't seem to answer my replys and it's been quite impossible to move my account from the current status I am right now. The account affected is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Been a Coinbase customer since XXXX. Discovered that my account was frozen on the XXXX of XX/XX/XXXX. Without any notice ( This to me is a breach of their user agreement ). Unable to withdraw or make transactions. Open sell orders that were priced around below 50 % above the market price were cancelled. The rest were kept intact. A textbox in my profile states that the account is flagged for manual review. Sent an email to support asking for clarification for the suspension on the same day. Sent a second email on the XXXX of XXXX to ask how long it takes to review. Created an internal complaint on the same day. Sent a reminder email on the XXXX of XXXX. No response thus far. Many other users are experiencing the same problem.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I bought XXXX $ worth of BTC. I have reciept from my bank and Coinbase. The coin doesn't show up in my portfolio. This is not the first time this has happened.
Company Response:
State: NV
Zip: 895XX
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am the victim of fraud. While I was researching XXXX XXXX, I saw a XXXX LIVE video today at XXXX XXXX XXXX XXXX By who I thought was the XXXX XXXX, and it had a free coin giveaway, where if you send coins, you get double back. I sent XXXX XXXX coins, that is {$6400.00} USD worth today, from my https : //pro.coinbase.com account, to the wallet address listed below. The website that I went to ( that was being advertised on XXXX, below the LIVE video, was XXXX : XXXX The scam artist 's wallet address is : Destination Address : XXXX Transaction Hash : XXXX
Company Response:
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase has flagged my XXXX account that i have since 2017 for manual review. Cant withdraw my funds. I don't think they have the right to keep my assest hostage like this. Case number # XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX, 2021 I met a person online ( via XXXX ) who gave his name as XXXX XXXX ( XXXX name ), who claimed to work at XXXX XXXX ( ) in New York. We started chatting on XXXX and he seemed to be a friendly person. We chatted about XXXX politics among other things, and how XXXX stocks were trending in recent weeks. After a couple of days Mr. XXXX suggested we chat via XXXX instead of XXXX, and he provided the number XXXX first, then changed to XXXX. Since we are both XXXX and appareently have both left XXXX left a long time ago and missing home, we therefore had a lot to talk about, including cooking. I told him that I'm ready to retire. He started suggesting how to better manage my money, specifically trading in digital currency. I told him that I'm too old to play Bitcoin, Ethereum, etc. and they sound risky. He suggest trying some currency trades using ETH currency and continue to persuade me now the digital currency is a very good bet and hard to lose. He even claimed it was a lifetime opportunity. I decided to use {$15000.00} on XX/XX/2021 to try. He sent me two links ( below ) to load the required apps and showed me how to open accounts at following sites : 1. https : //Coinbase.com - Coinbase 2. XXXX XXXX XXXXXXXXXXXX XXXX XXXX - XXXX XXXX XXXX guided me on how to wire transfer money from my bank to my new Coinbase account and then to my new XXXX account. He also showed me how to withdraw money ( we tried {$1700.00} ) from XXXX back to my Coinbase account. Everything seemed very resonable and went smoothly. Meanwhile, he continued to try persuading me to sell all my stocks to have > $ XXXX to increase the profitability. Finally he strongly urged me ( texting more often ) to rollover my 401K to an IRA and borrow on it for 60 days to increase the available capital, then have an even better chance of profitability. I have transferred total of {>= $1,000,000} from my bank account to my Coinbase account and then to my XXXX account. I spoke to my husband & he felt supicious, suggesting this is a scam and asking me to get money back ASAP. But at this pint, XXXX was not allow me to do so. I submitted a request to Coinbase Support as follows with case # XXXX : " A friend ( phone # XXXX and XXXX, His name is XXXX XXXX ) was guided me to create two account 1 ) a Coinbase account and 2 ) a XXXX ( XXXX XXXX XXXX ) Global Digital Currency Exchange account. The purpose is using XXXX account to do some currency trade and make money and sand back to Coinbase account to buy BTC and EHT. As I understand Coinbase is US official company and only connected with official Bank and exchange company by U.S Federal law. But now, I seems have problem to get money back from XXXX and need help from Coinbase. All transition from Coinbase on my account record. Please proved your gainacancy. Also, please confirm that XXXX is legit company. Thanks! XXXX XXXX '' -- -- -- -- -- -- -- Coinbase reply as follows and without answer my question about Bitchem : " Hello XXXX, Thank you for contacting Coinbase Support. We advise you to cease all communication with these parties and report the incident to your local authorities. All cryptocurrency transactions that are completed on the blockchain are irreversible. Because this is an external process, there is no way for Coinbase to cancel, reverse, or recover crypto sent off our platform. To regain access to your account, please complete the following identity-verification steps to reset you account ''. I reply Coinbase back with following questions, but with no answers : " Attn. : Coinbase Support ( Case # XXXX ) : Dear Sir/Madam, Appreciate if you could please help me with following three questions : 1. " All cryptocurrency transactions that are completed on the blockchain are irreversible '' - It seems like this potentially helps criminals to steal money. Is this allowed by U.S. federal law? As I understand, Coinbase is a US-based company and connected only with official banks and exchange companies. 2. My money was sent to XXXX ( XXXX XXXX XXXX - XXXX XXXX XXXX XXXX account ). Appreciate if you could please confirm that XXXX is in fact a legitimate enterprise, since Coinbase has more information than a private individual such as myself. 3. Appreciate if you could please provide me some information for how to report a suspected scam and try to get my money back. "
Company Response:
State: GA
Zip: 31322
Submitted Via: Web
Date Sent: 2021-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have an account at Coinbase. I have bitcoins and ethereum with them. My account has been blocked since more than two weeks. They say they are verifying my information, and that they need a few days. As i say it's been more than two weeks with my money blocked. Try to reach the costumer service, but there's no such thing. Its an automatic email service. Impossible talk with someone on the phone. I think that i've been robbed. Simply as that
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: The night of XX/XX/2021 I was a victim of sim swap and I am a customer of XXXX XXXX XXXX XXXX is no help and they are not forthcoming as to how the swap took place. The thief stole over {$5600.00} of my coins in my Coinbase account and bought over XXXX in coins and transferred them. I got on wifi and saw emails popup about coinbase and locked my coinbase account/ reported fraud on XX/XX/2021. I could not figure out why the emails were disappearing. On XXXX I used a friends phone to call /restore phone service. That afternoon I started getting drafts of XXXX out of my bank accoun Zt. I closed my bank account. Coinbase has not been helpful. They penalized me for the fraud. I filed police and FBI reports. I staked my XXXX and coinbase withdrew that on XX/XX/XXXX to further punish me for the theft. Please let me know what I can do because no one is responding in a helpful way.
Company Response:
State: GA
Zip: 31206
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Other service problem
Subissue:
Consumer Complaint: I had and account with Coinbase and I lost access to my e-mail address. I informed them I could not access my account and they gave me instructions as to how to recover the account. I have done everything they have asked me to do and I still do not have access. I have been sending e-mails for almost a year and still do not have access to my account.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A