Date Received: 2021-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021, at XXXX XXXX ( Arizona time ), I received two emails from Coinbase.com stating that I had transferred virtually all of my Bitcoin ( BTC ) and Ethereum ( ETH ) to unknown wallets. I did not authorize these transactions, and have since learned from Coinbase that someone without my knowledge or authorization installed an API in my account, which they used to access my account and perform these fraudulent withdrawals. I also learned that Coinbase hides this activity from me in the activity log in my account so that I did not know, and could not have known, when the thief or thieves accessed my account. It appears that the API Coinbase allowed to be installed also bypasses all of my chosen security measures, including 2-factor authentication to log into my account and 2-factor authentication to withdraw or transfer funds. At the time of this theft, my XXXX BTC was worth {$11000.00} and my XXXX ETH was worth {$8300.00} ( a little over {$13000.00} today ) There were also transaction fees associated with these transfers that were paid from my Coinbase account. The emails I received said : Congratulations! You have successfully sent XXXX BTC to XXXX. You can view transaction details in your Coinbase account. To facilitate this transaction, you paid XXXX BTC ( {$1.00} USD ) in network fees. Congratulations! You have successfully sent XXXX ETH to XXXX. You can view transaction details in your Coinbase account. To facilitate this transaction, you paid XXXX ETH ( {$16.00} USD ) in network fees. I filed a complaint at ic3.gov, and have not heard anything at all. I filed a complaint with the Arizona Attorney General 's Office, and they were able to get Coinbase to provide some limited information about the API that was fraudulently installed, but Coinbase has since refused to provide any additional information, including whether or not the addresses above to which my funds were sent were associated with a Coinbase or other XXXX account that could be traced to the owner. If the CFPB could require Coinbase to provide additional information about the theft, including the question above, as well as the dates/times/IP addresses that were used to access my account via the fraudulently installed API, I would greatly appreciate it.
Company Response:
State: AZ
Zip: 85338
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello my name is XXXX XXXX XXXX trading crypto currency at Coinbase my money stock there for over 4 months I filed multiple complaints Im trying to contact the company every day but no success they holding over {$23000.00} without giving me and option to pull my money out! I tried every single way to contact them but surprisingly there is no one to respond my concerns. At this point im urgently looking for someone to help me to take my money out or at least to help me to speak with someone to address my issue. Thanks you XXXX XXXX
Company Response:
State: PA
Zip: 19103
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 I transferred XXXX shib tokens to my coinbase account instead of my connected coinbase wallet by mistake and Ireceivedaconfirmationemailfromthemthattransactionwascompletedsuccessfully. Since then I've opened over 50 support tickets and submitted around 7 complaint forms in addition to over 60 emails requesting help. I don't see tokens transferred in my account or my wallet and wanted them to confirm that they see them and that I haven't lost them already. And I always asked them to move tokens from account to wallet internally so I can continue investing. Most of the time they never responded to me and in the very few times they did, they would lie and say a specialist is reviewing your account but nothing happens and they never inform me of the review results. I've put all my savings in these tokens and I'm suffering every day worrying about loosing my tokens and money. Coinbase has no way to be reached by chat or phone to talk to a real person and they keep contact via support tickets which they never care about in reality. They don't care about their customers needs, questions or concerns and completely ignore them. I need your help please resolving this issue for me and a lot more of coinbase customers. Thank you
Company Response:
State: CA
Zip: 95123
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello and thank you for reading this. I had a major issue with coinbase. After reading into it it seems I am not the only one. Coinbase was hacked and my account was included in the hack. I lost {$3700.00} at the moment in the account overnight. After reaching out to coinbase they investigated and reverted blame to me. They claimed that my Emails were hacked. I confirmed with my Providers and on XX/XX/2021 ( date of hack ) my email was safe. Coinbase never sent a log in confirmation and I have a two step verification every time I log on. After looking at the transaction details there was XXXX stolen from Coinbase in one transaction several accounts were effected. They deleted the transaction report when I went to print it it was gone. I found this as a huge red flag and they now not only are not helping customers but they are illegally hiding documents from their customers. I really just want to make sure this doesnt keep happening to hard working people. I like many people who invest in these companies are not wealthy but its not about the money what they are doing is wrong. I hope someone reads this and can help. I just want some justice for people who have fell victim to this.
Company Response:
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was using Coinbase wallet to invest into cryptocurrency, then my account got hacked and I tried reaching Coinbase customer service no one responds no matter how many times I tried. Its been over 2 months. I had over {$1000.00} invested in there.
Company Response:
State: OK
Zip: 74012
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-30
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I opened up a CoinBase Pro account on XX/XX/21. I did not place any funds into the account nor did I purchase anything. On XX/XX/21, my bank statement read two {$200.00} charges to " XXXX transfer to XXXX '' which I did not make. My credit union could not follow up on these charges, citing that they were a 'cryptocurrency issue ' so I'm left with a {$400.00} charges that I have no idea how they were made nor do they show up in my account.
Company Response:
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2021-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: Good morning. t 's have been 5 days now and I'm having a problem withdrawing my funds. From XXXX XXXX, 2021 {$5500.00}. I have some recurring bills that I need to pay like my Home Mortgage, electricity, health insurance, car insurance and etc. I'm in dire of help to withdraw these funds from my account. Kindly please someone gets back to me and helps me on this matter. I just don't know why I'm having a hard time withdrawing these funds but funding my Coinbase Pro is so easy for you people to get that from my Online Banking! This is really outrageous and has red flags. COINBASE is a public traded company in the stock markets. And I asked this COINBASE Company ( coinbase.com ) to release these funds at the right time. Apparently, not willing to help me, and they always rerouting my calls to COINBASE Voicemail and it's pretty obvious Coinbase employees aren't helpful from the beginning.
Company Response:
State: ND
Zip: 58102
Submitted Via: Web
Date Sent: 2021-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2021 I opened an account with Coinbase. I provided all of the required information and was provided an account on their site. On XX/XX/2021, I initiated a wire transfer into my new Coinbase account {$10000.00} from my XXXX account. Immediately after the funds landed in my new Coinbase account I received notice that my account was suspended. I was given no reason for this but I assume it is because my primary residence is in XXXX with a secondary place in XXXX. I provided this information to Coinbase. Apparently the state of XXXX requires a threshold for companies doing business in XXXX that Coinbase does not meet and I assume Coinbase must be using this to not have me as a customer. I never withheld this information from Coinbase when applying for the account. In the notice of my account being suspended, it said to follow the instructions to have my funds returned to me. I was unable to execute this action as I went into a circular default on no action Since XX/XX/2021, I have filed numerous requests and complaints ( over 10 ) to return my funds with Coinbase and to date, I have received 1 non computer generated response with persons name which said, " someone would be in touch ''. Coinbase has no live person to speak with and their format is that one type of complaint is supposed to be responded to in 3-5 days and the other more formal complaint is supposed to be handled within 15 days. I have filed both types of formal complaints and nothing has happened and no response from anyone. I don't care that Coinbase doesn't want me on their platform but I fail to understand their poor customer service and refusal to release my funds. I only want my funds and will move on to another tradings site. Anything that you can do to get them to release my funds ( it is now {$9900.00} ) because they kept {$10.00} when I transferred in funds, would be appreciated.
Company Response:
State: HI
Zip: 96734
Submitted Via: Web
Date Sent: 2021-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: It's coinbase account under review from XXXX of XXXX many times I make support ticket and after few days I got email your issue resolved but nothing changes still my account under review means I can't withdraw my money can't transfer my XXXX assets here are the support ticket numbers. XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello She was induced to purchase ETH on coinbase and then transfer the coins to a wallet. She met this person who induced her on XXXX. This person told her to download the XXXX application and transfer her coins to that wallet. She made several transfers in XX/XX/XXXX totaling XXXX USD at the time of transfer. In XXXX ETH had an increase of value of approximately XXXX XXXX. She downloaded the application on her phone. However, when she tried to withdraw her coins, she was not permitted. The wallet application has now blocked her from accessing her account. How it started Date fraud began : XX/XX/XXXX Payment Used : Cryptocurrency ( ex. Bitcoin ) Amount I was asked for : Amount I Paid : {$180000.00} How I was contacted : Social Media ( ex. XXXX, XXXX )
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A