Date Received: 2023-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I will present the facts, and clarify the nature of the complaint. I currently have a XXXX Citi XXXX credit card. I had a charge of {$59.00} that began in XXXX without my knowledge. The scam was committed by a hacker posing as XXXX XXXX. I was charged every month during XXXX totaling {$720.00}. I even changed cards multiple times and Citi XXXX allowed this Hacker to continue charging my account after new cards were issued. I was charged {$720.00} during the entire year XXXX. Citi XXXX has given my account a provisional credit of {$360.00} that is in a to be determined status. I am a XXXX XXXX as well as a 100 % XXXXXXXX XXXX XXXX. I never had a relationship with this scam or a trial offer nor did I provide them my credit card information. This {$1400.00} scam is putting a hardship on my wife and myself. There has never been an issue prior to this, so in other words I am not negligent or careless with security of my personal information. I pray for the relief and ask for reconsideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30813
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear Citibank, I am writing to bring to your attention a malfunction that occurred at one of your ATMs located at XXXX XXXX XXXX, XXXX, New York XXXX on XX/XX/2022 at XXXX. The ATM ID is XXXX. On that day, I attempted to deposit {$3700.00} into my account using the ATM. However, the machine stopped working during the transaction and did not complete the deposit. I immediately contacted your customer service department to file an investigation. I was informed that there was only {$50.00} found in the machine and I was credited with {$50.00}. I then spoke with the branch manager and was told that the investigation would continue. However, I received a response later that there was no deposit of {$3700.00}. I am extremely dissatisfied with the outcome of the investigation and the lack of assistance provided by your customer service and branch manager. The malfunction of the ATM caused me great inconvenience and financial loss. I strongly urge you to take appropriate measures to ensure that such incidents do not occur in the future. I look forward to hearing from you soon and hope that you will take appropriate action to rectify this matter. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Someone call Citibank to get a new card in my name that went to another address my phone number was also changed Debitcard was send to a new address and a new phone number XXXX XXXX XXXX. On XX/XX/XXXX someone took money at XXXX XXXX XXXX, XXXX XXXX NY XXXX, XXXX XXXX, XXXX, XXXX. On XX/XX/XXXX XXXX from my saving from Branch XXXX XXXX XXXX XXXX XXXX my XXXX On XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX On XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX at the same place XX/XX/XXXX XXXX at the same place XX/XX/XXXX XXXX at the same place A card was issue on XX/XX/XXXX delivered on XX/XX/XXXX my Phone, email address and home address via phone to customer service and I was charged a XXXX fee for them to send out my card to that address the bank never notified me until my money was gone the bank never alert me about the problem and another XXXX was taking from my savings due to Citibank negligence a lot over XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11553
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I attempted to make a purchase of {$1900.00} on XX/XX/22 at about XXXX for an airplane ticket for my husband. I immediately received a text message from the credit card company asking me if I had attempted to make the purchase. I said yes by texting # 1 but the credit card company declined the purchase. I called the credit card company, they informed me I was free to use my credit card now, since they wanted to make sure I was the one using the credit card, and not someone else. So then I found a better offer and bought a different airplane ticket. My husband flew out on XX/XX/22 to XXXX with the different airplane ticket I purchased and I was surprised to receive a bill for the amount of {$1900.00} that the credit card had declined. I called the credit card immediately to tell them that I was wrongly charged and they initiated a dispute with XXXX, the company I had attempted to buy the {$1900.00} airplane ticket. The credit card company made it a dispute between kiwi.com and I, but I made it clear from the beginning that this is an error from the credit card company. The credit card company declined the purchase and after I understood it was declined, the credit card company authorized the purchase without my authorization, of something that I no longer needed and that was never used by my husband or I.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I joined a promotion of XXXX XXXX XXXX in XXXX in Citi Bank XXXX XXXX branch, that is I deposited {$50000.00}, I can get a XXXX gold tiger, it cost around {$250.00}, the bank promised I can get it before XX/XX/XXXX, but I didnt get it at that time, when I got to the branch, they told me they dont have it for me. I reported a complaint to you on XX/XX/XXXX, then I received an email from Citi Bank company on XX/XX/XXXX, they told me that they sent me a new XXXX XXXX XXXX Promo gift on XX/XX/XXXX and it can take XXXX weeks to arrive. But it passed almost XXXX months, the branch havent received it yet. When I called Citi Bank, they told me that they didnt know the status, maybe it was lost on the road, and they didnt have the tracking number. After that, they didnt answer me any email.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94402
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I recently filed a complaint with Citi Bank stating that the information on my credit report is fraudulent and nothing was done. Someone opened a card under my name and stole my information to open up an account. Its effecting my credit and Im in the process of filing a police report. I never authorized an account and want it closed immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20164
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: CITIBANK allowed 9 transactions to occur through my CITI BANK account. When I contacted CITI BANK about this issues they did not issue me a provisional credit and denied my claim wihtout ANY investigation 48 hours later. They said it was because i only reported 2 of the 9 fraudulent transactions. I was waiting to report the other transactions bc I was combing through my bank statements trying to make sure I had everything in order. I submitted the first two transactions first because they were for large amounts and i was stressed and wanted to get the ball rolling. some of the transactions that i reported and were fraudulaent are XXXX {$XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 765XX
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX did not help me resolve the disputed charge of {$4400.00}. The reservation was on XX/XX/XXXX and was canceled on XX/XX/XXXX because I couldn't contact the XXXX host for 24 hours. According to XXXX, if the guest can't reach the host, there will be a 100 % refund ; however, XXXX XXXX did nothing, although I submitted all the records. I complained, and XXXX refunded {$570.00} a couple of months laterXXXX XXXX XXXX did not protect consumers ' rights, and the complaint department did not even look at the information I had submitted..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11743
Submitted Via: Web
Date Sent: 2023-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was scammed by a person via XXXX after I was threatened with jail time and court for an old debit. Citi bank refuses to give me my money back even though I don't know this person and it was a scam. This happened on XX/XX/2023 at XXXX pst.I called Citi customer service and they refuse to return my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95610
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/ 2022 I used my Citi Dividend Card to make a purchase from XXXX XXXX for a backordered item and was told it would ship in 6-8 weeks. On XX/XX/XXXX I began reaching out to XXXX via email, their online chat service, XXXX XXXX and left 2 different voicemails on XX/XX/XXXX and XX/XX/XXXX. Nobody returned any calls, messages, emails, to respond to the status of my order. On XX/XX/XXXX I checked and the XXXX XXXX website was no longer working so I filed a dispute of the charge with my credit card company and explained I tried to contact the vendor but was unable to reach them to either receive an update or cancel my order and had not received the product. On XX/XX/XXXX they indicated they notified the company and that the company had 90 days to respond. On XX/XX/XXXX they rejected my dispute because they received information from the company that I made the purchase. I replied to the letter with additional attachments agreeing I made the purchase but that had not received the product and could not get ahold of the company and disputed the charge because I still did not have the product. On XX/XX/XXXX they " resolved '' my additional documentation by again rejecting my response and stating that I listed the incorrect reason for my dispute and therefore forfeited my rights to the dispute. I called and explained that my dispute didn't match any of their preset options so I picked one I thought was closest and that my selection did not change the fact that I did not receive the product and that they were supposed to protect me from this kind of fraud. They re-opened my dispute on XX/XX/XXXX then again sent a letter on XX/XX/XXXX rejecting it for lack of attachments that were provided to them on XX/XX/XXXX. I again called and they agreed to again review the details on XX/XX/XXXX. Since that call I have not received any additional responses or updates on my dispute claim, which has now been ongoing for over 4.5 months despite multiple calls, emails, and providing as much detail and supporting documentation as I have available to prove I have not received my purchase and reject the charge associated with the product not provided. I've attached the initial email from citi acknowledging the dispute and the email I sent with additional attachments but can provide all letters if needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A