Date Received: 2024-02-04
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: XX/XX/year> Received an XXXX XXXX OFFER TO GET {$400.00} and XXXX miles if you open a new card ( appears in the XXXX flight booking page ) Decide to open to card to book this flight Card is approved with {$8600.00} limit ( flight is ~ XXXX XXXX ) Have to Get temp card number to use the card right away Temp card number does not work - temp credit limit is only {$2600.00} Would never have opened the card if I knew I could not use it to book this flight and the temp limit would be so low. Called Citi- they transferred me to the rewards number ( on hold XXXX minutes ) rewards people can not help at all Called citi again - they transferred me to another citi rep ( on hold another XXXX minutes ). That rep told me I needed to call another number for help Asked to have my card closed since I am unable to use it for the flights I opened it for - they said they can not do that and I need to call a different CITI number How is it that I can not use the card to purchase the flight when the offer was there to get rewards for booking the flight? And my limit is above the cost of the flight? Did not tell me the temp card would have a lower limit until after it was already opened and then will not let me cancel the card. Also, they do not let you talk to anyone who can actually resolve your problem. I spoke with XXXX different people who continually directed me to someone else after I explained my problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43016
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Citibank has blocked my account since XX/XX/2024 for no apparent reason. I made a complaint earlier with CFPB and CitiBank responded saying the fraud department sent me a letter in the mail to confirm my account on XX/XX/XXXX and again on XX/XX/2024, neither of which I have received. They said it takes XXXX business days to receive the letter and its been past that timeframe, XXXX already. Please contact the Account Takeover Department because they are the ones sending the letter and they are either sending it to the wrong address or not sending it at all. Citi Executive Response Unit will respond to this complaint by saying they sent a letter to my address and that the case is resolved ; I dont accept this response because they are still to contact the Account Takeover department and investigate why the are sending the letter to the wrong address. It can not be a coincidence that the mailman lost the letter, XXXX times already. I still receive various anonymous mail from Citibank concerning my account, this seems to be the only letter from Citibank that I havent received and its from this particular department, so they are obviously doing something wrong. Here attached in this complaint are images of other mail I have received from a different department of Citibank regarding other issues with my account ; this proves that I receive mail from CitiBank, just not from the aforementioned department. Ive filed a complaint with Citibank executive response unit and they basically told me they dont have any control over the fraud department and have no rapport with them and cant even call them. I have my life savings of {$55000.00} in this account which I can not access and this is jeopardizing my familys living situation as I am unable to pay rent without these funds. Citibank Account number : XXXX Account type : personal checking account Account holder Name : XXXX XXXX Citibank Fraud department : ( XXXX ) XXXX I have filed complaint with Citibank Executive Response Unit at : XXXX extension : XXXX Reference number : XXXX Original OCC case number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91316
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: SOMEONE OPENED A NTB CitiBank Card in name making payments which impacted my credit, etc. I was terminated from multiple jobs, lost my car and evicted. I have not been able to hold employment due to this situation, stress level, etc. I filed an identity theft report and I only found out about this in XXXXXXXX XXXX XXXX I WANT THIS ACCOUNT REMOVED FROM ALL OF MY CREDIT REPORTS INCLUDING THE NEGATIVE INFORMATION ASAP OR {$34000.00} WILL BE PAID IN ADDITION TO THE REMOVAL FROM ALL INFORMATION FROM CREDIT REPORTS ABOUT THIS ACCOUNT! Additionally, I have been sleeping in shelters, motels with vouchers, the streets, or abandoned places and public bathrooms. Every program has informed that I need help beyond their qualifications and housing is waitlisted. I CAN NOT GET HOUSING ASSISTANCE, A JOB NOR A CAR WITH THIS ON MY CREDIT REPORTS AND I HAVE BEEN ABANDONED BY MULTIPLE PEOPLE IN MY LIFE LEAVING ME TO DO EVERYTHING ALONE!!! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2024-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: HOME DEPOT CREDIT SERIVICES reported an inquiry on my credit report without my knowledge nor written disclosure regarding such report being made. The company also failed to provide me with the option to opt out of sharing my information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23434
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My Citibank checking account was linked with XXXX a Cryptocurrency broker company. On XX/XX/2021 while I was at my work suddenly XXXX sent me a message that all of my all crypto currencies ( about XXXX ) have been converted to Bitcoin and money transferred to some account. Hackers were also able to withdraw money in two transactions from my Citibank checking account. They took out {$500.00} and {$5000.00} in two different transactions. I complaint to Citibank. They gave me two different reference numbers of two complains, one for each transaction. 1 ) Reference # XXXX for the withdraw of {$500.00} 2 ) Reference # XXXX for the withdraw of {$5000.00} Citibank had refund my {$500.00} but hesitating to return the {$5000.00}. I went to their local branch and complain few times. But no result. Two weeks ago I called Citibank. Someone in XXXX picked up the phone ( outsourcing of job ) and told that case is closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11725
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: CITIBANK reported an inquiry on my consumer report without fully disclosing to me that such report would be made upon our initial communication. They also failed to provide me the option to OPT out of sharing my information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23434
Submitted Via: Web
Date Sent: 2024-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX someone went to my account and completed the wire for {$1700.00} and {$1800.00}. I wasnt aware of that. On XX/XX/XXXX at XXXX, I received a phone from the CITI bank representative stated if i went to XXXX XXXX XXXX XXXX XXXX Florida and i said no. The charge was made from my Debit Card for {$50.00}. On the same day at XXXX XXXX i received a phone call from the fraud department and i complained that checked my checking account and the money were gone. The bank email me about the wires about was to late the money were gone. No one called me and notified me. The account was closed and i open a new account on XXXX XXXX. On XX/XX/XXXX, someone went again to my new account and completed then wire for {$1800.00} and {$1800.00}. I was driving to New Hampshire that day and i wasnt able to check my checking account. I didnt use my new debit card due to being afraid that someone will hack again my account. On XX/XX/XXXX at around XXXX, i took {$100.00} from CITI bank ATM machine and saw that my money were low. I called CITI bank immediately and closed my account. I checked my email and bank sent that successfully the wire was completed to the person that i dont know I reopen a new account on XXXX XXXX. On XX/XX/XXXX, i completed the Affidavit Unwanted Wires and notarized the forms. The bank responded on XXXX XXXX that they denied. The bank doesnt provide any information where my money went. I never completed these wires because do not know these people. CITI bank is refusing to give my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10461
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: THE HOME DEPOT/CITIBANK is furnishing incorrect information to XXXX that is causing my estate harm. As the trustee it is my job to ensure the heirs to the estate or not harmed. The Home Depot received an application which is a financial asset for the bank and it used as the collateral interest for the notes paid out to the national bank. Since the estate owns all interest, titles, and certificates using the note that is attached to the application for profits is misuse. Since the note is pooled together and sol The Home Depot and Citibank owe the estate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: THE HOME DEPOT/CITIBANK is furnishing incorrect information to XXXX that is causing my estate harm. As the trustee it is my job to ensure the heirs to the estate or not harmed. The Home Depot received an application which is a financial asset for the bank and it used as the collateral interest for the notes paid out to the national bank. Since the estate owns all interest, titles, and certificates using the note that is attached to the application for profits is misuse. Since the note is pooled together and sol The Home Depot and Citibank owe the estate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-03
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: THIS ACCOUNT FROM HOME DEPOT OPENED UNDER MY NAME WITHOUT MY CONSENT AND OPENED FARUDENTLY
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93535
Submitted Via: Web
Date Sent: 2024-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A