Date Received: 2024-02-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX my credit card was charged {$680.00}. This transaction was fraudulent and wrongfully charged. It was supposed to be {$68.00}. I had submitted a dispute with the Citi, and indicated that the merchant for which wrongfully charged me was not willing to refund me, or in this case Citi. Therefore, Citi would not honor the dispute and favored the merchant. The dispute was closed on XX/XX/XXXX, and when I contacted them a second time about it, they reopened the dispute and attempted again but ending in the same result as of XX/XX/XXXX. I have since contacted Citi about closing my account because I do not feel as a reliable customer I am protected from fraudulent charges. They mentioned being willing to credit me some if I do not close the account. It is frustrating and wrong that they are willing to credit me " some '' amount if I do not close the account ; rather than honor my dispute in the first place. I am in contact with them about this credit to which they are now saying they will not provide.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13069
Submitted Via: Web
Date Sent: 2024-02-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-02
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: The have changed APR AND FEES BECAUSE THEY ARE IN HOPES I DO NOT PAY MY CARD OFF IN TIME OF PROMOTION.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43537
Submitted Via: Web
Date Sent: 2024-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I received an email message from Macy 's Citibank Credit Card on XXXX that said my account is past due. I know for a fact I made a full payment of the balance of {$68.00}. I reviewed my prior email and received an email from Macy 's Citibank on XXXX thanking me for my payment. Another email from Macy 's Citibank said that " your bank was unable to process the payment, '' so I called my bank to find out what happened. I spoke to my bank twice today, and the representatives verified that there was no rejection by them for a request for payment. I called Citibank, and when I informed the guy that I spoke with my bank and there was no rejection by them to process the payment request, he asked me if " I had proof. '' The guy also interrupted me and out of frustration I asked to speak with the supervisor, and I had to verify my tel. no., and also verify that this was a cellular number, which then required him to read a list of issues with cellular phone numbers. I was placed on hold for 15 minutes, and because I gave Citibank my tel. number, I expected a call back. No one called. Obviously, there is a problem with processing, but it is not due to an error on my part or my bank 's. I do not want to make another payment, because Citibank 's email to me states that I have a balance of {$99.00} due on my account, and this is wrong. When I made the {$66.00} payment on XXXX, my balance was XXXX. I have not made any purchases with Macy 's since then. The other problem is that Citibank 's website does not allow the consumer to view their statement ; every time I try, it says Citibank is unable to process the request. So as a consumer, I am informed I owe {$99.00}, but I can not review my statement showing the charges. This is a problem. One final note : When I spoke with my bank representative and discussed the issue with Citibank, she disclosed that Citibank sent her the exact same message, i.e. that " your bank was unable to process the request. '' She also shared that she could not review her account statement. This means Citibank is messing up, not only on my individual account, but others as well. I am upset that Citibank never bothered to return my call, despite giving my tel. no. and having to listen to useless information about cell phones.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I had someone that who I didn't I didn't talk to in months. She used my information to get something online at best buy on XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2024-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Received a 30 day late on my account that was due to a fraudulent charge. The charge was removed, but they have still reported me as 30 days late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2024-02-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-01
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Citi Bank doesn't honor my signup bonus rewards. I opened a new business checking account and a new business money market " XXXX '' account on XX/XX/XXXXXXXX and maintained at least a {$25000.00} combined deposit in both accounts for 60 days. To this day, I still have at least {$25000.00} in the two accounts. So, I have maintained the fund for almost half a year already. I am supposed to get a sign-up promo of {$700.00} by XX/XX/XXXX. I made numerous calls and emails. Today, as of XX/XX/XXXX, they only honored {$500.00}, saying they can't find the original promotion in the system anymore. I have the physical promo flyer in my hand. But the customer service at XXXX said they can't do anything without a promo code. There is no promo code printed on the brochure whatsoever. The banker XXXX XXXX who opened my account doesn't answer my call or my email at all, maybe he already left Citi already. The new banker XXXX XXXX at the XXXX XXXX branch ( XXXX XXXX XXXX, XXXX, CA XXXX ), where I opened my account, said he has no ability to trace back or find any promo code. It's big bank fraud over consumers. I did exactly what the promo said I needed to do and didnt get anything. I spent at least 20 hours contacting at least 10 Citi banks in different branches and called at least 20 times about this, and no one was willing to help. Citi lied entirely to me to use our money for free for so long without even honoring the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92620
Submitted Via: Web
Date Sent: 2024-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I ordered a Product online, in the delivery instructions I put " I have a gated property call me to open the gate do not leave on street. Those instructions were not followed and they left the product on a busy main street and the product was stolen. Ive filled a police report and sent it to them but they are not removing the charge from my account. It was {$1900.00} basketball court that was just left on the busy street side walk outside of my property line and gate and I was never notified that the item was delivered.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91311
Submitted Via: Web
Date Sent: 2024-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XXXX XXXX XXXX XXXX was reviewing my monthly bill from Home Depot and noticed transactions I did not make or authorized. I had a card in my possession. According to Home Depot investigation the orders were placed online and picked at the store. So far, Home Depot did not provide any information of what the location of the store or any receipts of these unauthorized purchases. At that time my balance on the card was close to max of {$5000.00} so this XXXX was put over my credit limit without any authorization also. Home Depot released goods without any ID verification as I never lost my California DL. I consider that Home Depot Citi/Card failed to protect my rights as a consumer since they are refusing to remove dept from my balance and increased credit debt over the allowed limit without any request. I did what I could to protect myself by filing the police report, fraud report with FTC, and requesting to conduct two separate investigations by Citi Bank. Last investigation was completed by Security Operations on XXXX with the same outcome. Right now, the interest and fees are piling up on my account. Please help to resolve the issue as it is hard to fight against such big company like Home Depot/Citi Card .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91367
Submitted Via: Web
Date Sent: 2024-02-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-02
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Complaint about Citibank Credit Card On XX/XX/XXXX a credit card ( XXXX ) and money were taken from my wallet while I was playing tennis at the XXXX XXXX XXXX in XXXX DE. Charges were attempted with my XXXX card at a local gas station. I received a fraud alert from XXXX and the card was cancelled. My Citibank card was also in my wallet, and a purchase was attempted at the XXXX XXXX # XXXX in XXXX DE with my Citibank credit card. An email was sent to me at approximately XXXX XXXX on XX/XX/XXXX, while I was still at the country club playing tennis. I received an email that the charge was declined on XX/XX/XXXX. I called Citibank as soon as I became aware of the fraudulent charge. This was done on XX/XX/XXXX at approx XXXX XXXX.. The Citibank card was still in my wallet, though suspect that it was compromised, given the theft of the XXXX XXXX and money from the same wallet. There was also a piece of black cloth, resembling a piece of stocking left in my purse after the theft. I also filed a police report with the XXXX XXXX XXXX Police department. complaint number XXXX. Citibank has posted the charge for {$2300.00} to my card for this fraudulent charge. Stating that I had shopped at that same XXXX XXXX in the past. I ask that the charge be removed from my card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 198XX
Submitted Via: Web
Date Sent: 2024-02-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Citibank XXXX XXXX XXXXXXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX Called and spoke to XXXX says she is not allowed to give her employee number. I have 2 Citibank credit cards. Each one has its delegate statement to make payments. I called today ( XX/XX/24 ) to make a payment on my XXXX card for {$83.00} and gave me a confirmation of XXXX. Their automated system gave me the balance for the other card that I have XXXX. I called the office to ask them why didnt my payment get credited to the correct account and they told me that there is nothing they can do. So 1 credit card XXXX has No payment and the other car XXXX has 2 payments. This is the 2nd time this banks system failed me. This same thing happened to me with this same bank applying 2 payment to the same account. Someone needs to do an audit on them. I should not have to keep calling g them back to fix something that their bank messed up. Look at all the customer complaints filed on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX complaints closed in last 3 years XXXX complaints closed in last 12 months Enter XXXX XXXX Rating is XXXX XXXXXXXX XXXX XXXX New York address : XXXXXXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NY XXXX Email this XXXX phone number : ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92571
Submitted Via: Web
Date Sent: 2024-02-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A