Date Received: 2023-06-14
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I purchased airline tickets from XXXX XXXX with the promotion of receiving {$200.00} or {$250.00} off the flight i booked if i was approved for the Citi XXXX XXXX AAdvantage credit card. I paid off my credit card except for this {$200.00} which is now accruing fees. When i called CitiBank they told me this promotion was not available when i applied for the card. It Was advertised, or i would have booked my flight on another airline with a cheaper ticket. I am not paying the {$200.00}. Otherwise, i have excellent credit and don't want to ruin it. Please help, Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I called customer service to ask to have my credit limit raised since I had some major purchases coming. Actually I had already charged about a {$22000.00} trip to the account earlier in the month. The woman I spoke to asked a few routine questions which I answered. She said I have to close this account since you sold your business and this is a business account. I said I only sold 51 % to my daughter. I still own 49 % and still work there, am an officer, and still on the payroll, I asked her to please not cancel since I have at least 20 companies charging directly to the account. " Too late, its done ''. I appealed twice and was turned down both times to have my account restored. This account earns rewards which I accrue as I spend money. I was up to about {$1500.00} when they canceled the account around XX/XX/XXXX. That monthly statement would have ended around XX/XX/XXXX. I was told that since I canceled the account before the end of the month ( I canceled!!! ) I only get credit from the end of the previous month which was around {$450.00} I believe this was a totally self serving result. Unfair to say the least. They cancel the account and enrich themselves There was no reason to cancel. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Description of complaint : First, thank you for helping to resolve my previous complaint just last week with Citibank. Unfortunately, today I encountered an associated situation w/them. Under the advice of Citi Executive Response team last week, I opened a 2nd savings account, this one based in my home " market '' of NC, which allows me an " accelerated interest rate. As advised by both Citi customer service reps & the Executive Response team, yesterday I set up a Global Transfer of funds ( no fee for this ) from my original NY based " market '' to move $ $ from the lower interest savings account ( NY ) to the higher/accelerated savings account ( NC ) & received a message at end of transaction that said it had to be reviewed. When I checked on the status of this transaction today, I found my NY account blocked. I phoned Citi whose fraud team informed me that ALL Global Transfers can no longer be completed d/t high internet fraud. When I asked then why was I instructed to use this mechanism to transfers funds between Citi accounts & why is this still offered both on Citi app & website, no clear answer was provided ; Suggestion only to try a Wire transfer & pay the fee. My NY account was then un-blocked, however now my NC savings account is blocked. I then called Citi Executive Response team & opened a new case, which I'm told can take up to 15 calendar days for a response. Again, Citi is essentially withholding the higher interest rate & misleading about transactions both on website & app.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 286XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Best buy/citibank is reporting an account on my credit bureau that doesn't belong to me. It doesn't have my social because I've tried to look it up using my social and nothing comes up. This account must belong to someone else as I do not have an account. I have never received a bill saying I owed anything for an account and I have never Applied. I want this account removed from my credit bureau as it is showing a charge off and is significantly hurting my credit. I'm attempting to refinance my house and it is negatively affecting me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 57701
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I want to file a complaint with citi international Bank bc I don't no or how to get my account information or card information that I need.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 426XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I defaulted on a student loan back in XXXX and would like to get a statement of account. I called the XXXX and the XXXX XXXX hotline and they can't find my account.
Company Response:
State: NJ
Zip: 08619
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I attempted to do a balance transfer from Citibank for approximately {$7000.00} it was never posted to the account and I am being billed for it. I contacted the company in attempt to dispute and they have failed to remedy the situation. XX/XX/2023 for a balance transfer and a fee was also charged on XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89121
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX Fraud Charges of XXXX, XXXX, XXXX on XX/XX/2023 This was for a XXXX way airline flight from XXXX to XXXX I called this company and thought I was speaking with a legitimate XXXX XXXX representative. On XX/XX/2023, I called XXXX again, this time the real XXXX XXXX, and inquired why my on line account had a return trip XXXX to XXXX. I spoke with Handled by XXXX Minnesota XXXX of XXXX Canceled tickets XXXX and XXXX. She informed me that I had been scammed. These tickets did not have 1. any personal info attached so they could not contact me about any changes. 2. The illegitimate company could have canceled these tickets without me knowing .3. It is possible that they would not be honored when I showed up. I tried to call the illegitimate company to inquire what was going on. The same number that I originally made the call on would not connect. A website that I eventually found associated with them had no way of contacting them! I bought legitimate tickets on XX/XX/2023 reflects on the attached PDF of my citi XXXX card. Please note the XXXX charges of XXXX to XXXX for legitimate tickets from XXXX to XXXX. Please reach out to me at XXXX if you have questions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34275
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: i am a victim of identitytheft/fraud and impersonation as well as a victimof sim swapping/XXXX to a extreme degree all of my accounts online and offline have been compromised and there is suspicious/fraudelent activity amongst them all to which i reported it several times to police, ftc, id, gov etc and have those report numbers. I have been calling citi bank custom cash about this ongoing problem for over the past 6 months on XXXX i spoke with citi amongst several other times beforeand after that and have repeatedly requested my statements to be resent to me as well as the suspicious activity. i got a few statements but my mail is also being tampered with to where i have had to report mail theft as well with the usps. and i am missing XXXX of XXXX that seems to be when all my credit cards were maxed out and im not recieving any of those statements for those times across the board. anyways i have always made ontime payments and have never been late. to where the statements i do have have the wrong payment dates from auto pay. i have always had autopay from my bank. in which the reference numbers on my bank statements in comparison the citibank ones that I do have do not match.i have never transferred balances, taken cash out, used my rewards, added a XXXX account, card, or user ever. to where on my statement i reported that on my rewards is has a ladys name XXXX XXXX in which i brought that up less than 1-2 weeks ago and have no clue who that is when i spoke with citi and got the runaround, was transferred two times and still wasnt able to report the full extent of the suspicious activity nor was given the right number to talk with customer service nor the rewards department as well as them not given me the address to citi. i sent out a dispute letter on XX/XX/23 to citi stating some of this as well as to cancel my card issue me another to double check that my name and address are all correct, limit sharing, and to make sure there is only 1 card 1 account with only 1 me the user as well as all statements and correspondences pertaining to myself, my social, my address, my name with the middle intial the full middle name or without to be sent to me. so that i may go over them in order to give ALL accurate transactions that are not mine. i reported the suspicious activity with wells fargo as well to which they forcibly closed my account. where i believe they have knowledge of all this fraudelent activity that is coming out of their bank that pertains to my account to which come to find out i dont even have primary control over my account which is XXXX and they gaslightme when i dont have anyone as a user etc on ANY of my banking accounts ever with proof even and they took away access to my own account. my mom is on my electric bill and car insurance /lot rent agreement as a authorized user and thats it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft! Please delete these items IMMEDIATELY! These accounts should not be furnished on my consumer report as they are in VIOLATION!! Under, 15 U.S. Code 1681b Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I never gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the account listed IMMEDIATELY!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A