Date Received: 2024-03-04
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: My Best Buy Citi card has been charged various amounts of money under {$10.00} for what appears to be over a year now. I just realized looking at my most recent bill and can not easily look past 1 year ago. This charge is always for " debt protection '', a service I never remember or claim to have signed up for. These charges seem to have increased over the last year ( this month 's bill shows {$8.00}, 1 year ago it was {$2.00} ). Again, I have never given consent to this type of " feature '' for my credit card and they make it absolutely impossible to speak to an actual person about this issue over the phone or online.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17111
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I still have not received all of my interest owed from XXXX thru XXXX. My check, containing all of Savings, Checking and Interest Funds owed, was supposed to be delivered by XXXX on XXXX, however, the check didn't arrive until XXXX. The Executive Team Assistant ( lady ) from Citibank in Texas confirmed this with me on XXXX. As a result, I lost 15 days worth of interest on my money they held up in error for two ( 2 ) months. They cost me interest as a result of their actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45601
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2024 at approximately XXXX XXXX, I made several cash deposits with Citibank 's ATMs at their XXXX XXXX XXXX branch. Instead of depositing the correct amount of {$3900.00}, the first machine took the whole sack of bills and only deposited {$1900.00}. The machine gave back some bills then showed errors and said it wasn't available. I proceeded to another machine and deposited the rest of my bills ( the ones that got dispensed from my original sack ) and the machine deposited {$600.00}, {$500.00}, and {$400.00} respectively. The amount just didn't add up as I'm now {$500.00} short of my original sack of deposit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94539
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I called Citibank when my CD matured. Spoke to associate to close it and he confirmed verbally. But instead the renewed it for 1 year. Please help. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08540
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: CitiBank says we made purchases of {$1000.00} each on XXXX XXXX and XXXX XXXX, 2024 from XXXX. We are the victims of identity theft and are disputing both charges. We have never shopped at Home Depot and don't have any of their stores near our city. We attempted to contact them but received no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62521
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Transaction date was XXXX. The amounts of the transactions are {$4300.00} and {$270.00}. When I saw these charges on my statement, I immediately contacted Home Depot to dispute these charges. Home Depot sent me a letter stating that they were conducting an investigation for these charges. I received a final letter from Home Depot letting me know that they have completed their investigation. The letter states that I am still responsible for these fraudulent charges. Not sure what went into the investigation to determine that I am still responsible for charges that I never made. I am writing today to continue my efforts in disputing these charges. There were no itemized items on the statement telling me what was actually charged. I dont know if these charges were purchased at the store or online. As you can see my information had been compromised. I am requesting that these charges be credited back to my account. I never purchased anything from Home Depot for that amount of money on that day in question. If these charges were purchased in the store, Im sure you have security cameras all over the store. If you go back to that day of the purchases and review the cameras, you will see that I was never in the store. Also, if these items were purchased on-line, where were these items shipped to? I have been a valued customer of Home Depot for many years. I have always paid my bills on a timely basis. Please continue your review of this fraudulent charge and abate all charges and interest. I am concerned that this will impact on my credit rating, which is excellent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08755
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Correction to last complaint filed on XX/XX/24 at approximately XXXXXXXX XXXX XXXX *CORRECTED DATES BELOW* I still have not received all of my interest owed from XXXX thru XXXX. My check, containing all of Savings, checking funds and interest was supposed to be delivered by XXXX on XXXX, however, the check didn't arrive until XXXX. The XXXX XXXX XXXX ( lady ) from Citibank in Texas confirmed this with me on XXXX. As a result, I lost 15 days worth of interest on my money they held up in error for two ( 2 ) months. They cost me interest as a result of their actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45601
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My problem is with Citibank. Late last year, Citibank blocked three accounts I share with my XXXX mom. I have power of attorney, and she is XXXX and has the beginning of XXXX. I was told that the accounts were blocked because there were discrepancies in her retirement dates, triggering a provision of the XXXX XXXX. The block was removed. However, the block has been put back into place three times within the last six weeks. Two of my mother 's checks to her assisted living facility have bounced, and they are losing patience with her inability to pay her bills. I need to pay her other bills. I can't access my savings to pay her bills because my savings account is blocked. I have spent hours on the phone with Citi and the manager of her local branch. I get explanations and apologies, but no action. Citibank 's inaction affects my mother 's ability to pay her bills and my ability do my job. I can't spend hours on the phone begging them to fix their mistakes. I'm at the end of my rope.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10075
Submitted Via: Web
Date Sent: 2024-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: on XX/XX/XXXX i was given a supposed cashier check of {$1900.00} from a person whom i met off a dating app, i was drunk and got pressured to deposit it, and then once he asked for a smaller sum back i realized it was the basic check scam and blocked him. i attempted to contact the CITI security office, however since it was the weekend and the office to report the incident was closed leading to an automatic account closure within 60 days, i was fine with the auto closing of the account, however as of today, it has now been 137 days and my account is still open with my funds blocked, and now im getting messages my account is going to start be charged monthly fees when after my last attempt to close it down XXXX. i have called in after and attempted to explain me falling victim to a check scam, they wouldnt listen, and i have called them multiple times to just close the account already as i do not wish to use them as a bank anymore
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93725
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Disputed charge for concert tickets in XXXX- took several months before charge was reversed - letter was sent confirming this, so this is not in dispute any longer, though this was more work than it should have been. In the meantime, interest was accrued and late charges were applied for XXXX, XXXX, XXXX. Called every month and were assured that interest and charges would be reversed, but to-date statements continue to be sent with increasing balances and a collection agency has now started to call. This is distressing for consumers in their XXXX and beginning to affect their health when clearly they did not buy concert tickets in a foreign country. One agent tried to state they would waive the interest and late fees as a courtesy, when it is a regulatory requirement, not something that should be done in courtesy. Interest and late charges need to be reversed, and the Sears/CitiBank credit card closed XXXX it has not been used- the only charge was verified as fraud and reversed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A