CITIBANK, N.A.


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by CITIBANK, N.A. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Transit card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8460131

Date Received: 2024-03-01

Issue: Problem with a company's investigation into an existing problem

Subissue: Problem with personal statement of dispute

Consumer Complaint: I want to know why CitiBank took 3 months to update my account balance from {$950.00} to {$0.00} and then turned around when I disputed their reporting to XXXX and pulled a credit check on me to close my credit card which dropped me XXXX points despite paying off my full balance. My credit score dropped in one whole month from XXXX ( qualifying score for their card ) to XXXX as a result of them adding and removing remarks to my account on top of shady business practice. My score the day they closed it would have been a qualifying one had they properly reported for 3 months. They used a fraudulent score to cancel my credit card in the store as they DAMAGED my score for 3 months and my score went up XXXX points the day they CHANGED my information however my credit score surely would have been within range on the day they did a credit check if they properly reported my balance due. Nothing about my accounts has changed since they approved me, they have a full view of my credit history and should not have approved me if they seem me such a risk. Closing this account has caused further damage to my score as I sit at XXXX today and would surely be above XXXX if I had that open line of {$1000.00} credit with a {$0.00} balance. They must not have realized I make over {$66000.00} a year because there should be no reason for denial especially after I paid their balance in full. Attached in photos you will see my credit score as high as XXXX the day I disputed the negligent reporting of my credit score. You will see that XXXX and XXXX is still reported as unknown despite the date of account closing. There has been severe mishandling of this account.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48135

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8460014

Date Received: 2024-03-01

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: On XXXX XXXX I opened a account with BestBuy, and ordered a gaming laptop, on XXXX, it was said that it was delivered after going to the door and it not being there my daughter immediately called Best Buy and told them that it was not there. They informed her that they would reship the order and after checking for that order on a daily basis and it taking so long to come on XXXX XXXX. I went back to Best Buy and canceled the order on XXXXXXXX and purchased a laptop that they had which I was able to get that day. A couple weeks later I noticed that they had not taken the original purchase off my credit card so I went back to the store and I was told ( per the store manager that they canceled the replacement but they failed to cancel the original purchase which they often due ) I needed to call corporate.upon calling them I was told to file a police report, which I did, I was also told to take out a complaint with XXXX XXXX. Upon calling XXXX I was advised that ( per BestBuy that the customer can not file a complaint that BestBuy had to do it.. after this situation on going for so long I received a call from XXXX executive office and was told that BestBuy was to be held responsible and that they had to remove the charges, however this is still an ongoing dispute and have now affected my credit..can you please help

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MD

Zip: 21236

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8459777

Date Received: 2024-03-01

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: Unauthorized inquiry CBNA XX/XX/23.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OH

Zip: 43207

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8458786

Date Received: 2024-03-01

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: on XX/XX/2024, CITI Bank took {$0.00} credit from my credit card account due to 'BALANCE REMOVED DUE TO 3 MOS INACTIVITY ' [ Transaction Description ]. Account had a NEGATIVE {$0.00} balance prior to that transaction. on XX/XX/XXXX, there was an monthly automatic charge made to the account. on XX/XX/XXXX, there was a payment made to the account resulting in {$0.00} negative balance. This account has automatic billing charged to it every month. Has been for months so the " INACTIVTY '' description did not make sense. when asked what had happened to the {$0.00}, the company could not answer and stated it was automatic to accounts with negative credit balances. When requested the refund for the {$0.00}, the company stated that amounts with less than a dollar could not be credited. I stated that this amounted to SKIMMING customer credit accounts that have less than a dollar negative balances. If a customer does not catch that, all those credit account negative balances can amount to huge deposits for the company across the thousands of credit card accounts they manage. The company offered to refund {$5.00} to the account but did not offer a solution to the 'skimming ' of negative balances of less that {$1.00} USD from credit card accounts with no audit trail where that money goes or why it just removed from the customer credit card account.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: SC

Zip: 29455

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8458703

Date Received: 2024-03-01

Issue: Other features, terms, or problems

Subissue: Other problem

Consumer Complaint: Citibank is refusing to comply with the requirement under 12 CFR section 1026.11 ( a ) ( 2 ) to issue a refund for my credit balance within 7 business days, and is instead telling me that it will take several weeks.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MA

Zip: 02492

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8457987

Date Received: 2024-03-01

Issue: Problem caused by your funds being low

Subissue: Bounced checks or returned payments

Consumer Complaint: I was taken in by an employment scam, wherein they sent me checks to set up a home office but in reality were draining my account. When they had taken everything, instead of working with me at all, as a customer of over 20 years Citibank immediately closed my account and said I owe them over {$500.00}. Filed a police report about it, but obviously that's just to have it on the record, as I doubt my local precinct is going after cyber criminals.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 070XX

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8457033

Date Received: 2024-03-01

Issue: Other features, terms, or problems

Subissue: Privacy issues

Consumer Complaint: I had someone use my BestBuy Citi Credit Card on XX/XX/2023 to purchase a camera in the amount of {$1000.00}. BestBuy refunded this charge and issued me a new card. I have never even removed the sticker from this new card or used it, but today ( XX/XX/XXXX ), I received another fraudulent charge in the amount of $ XXXX. I have tried asking Citi Bank what I XXXX do to prevent this from continuing to happen, besides closing my account, since I do like to use this card on occasion. I have the physical credit card in my possession, but you are able to use this card in the store if you have a Social Security Number and Driver 's License. My Driver 's License is also in my possession and has never gone missing, but my Social was compromised during the XXXX breach. The associates must not be requiring a copy of my Driver 's License and are authorizing purchases simply using my Social Security Number. BestBuy can not provide any solution to this.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: SC

Zip: 29073

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8456549

Date Received: 2024-03-01

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: After resolution of fraud with 'citibank XXXX card in XXXX, further fraud charges were made in XXXX Apparently XXXX, XXXX and XXXX Of XXXX. I received an e-mail XX/XX/XXXX of XXXX notifying me of this matter, I am remitting this further fraud and have closed 'best buy ' citibank XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX to prevent further fraud.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OR

Zip: 979XX

Submitted Via: Web

Date Sent: 2024-03-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8456462

Date Received: 2024-03-01

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: They closed my credit card after disputing a charge and they close it harassing me daily

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 91768

Submitted Via: Web

Date Sent: 2024-03-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8455331

Date Received: 2024-03-02

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: Citibank Aadvantage Credit Card We had Fraud on out card from XXXX. After fraud was discovered, card was closed and new card issued. All fraud charges were transferred to new card, and are shown as " pending '' on old card. I have called 5 times and put all charges under review, and each time I call, we have to start the process over again. We still have {$2000.00} of fraud charged to our card, and our bill is dues XXXX I have asked to escalate situation, and am getting nowwhere.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 92694

Submitted Via: Web

Date Sent: 2024-03-02

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.