CITIBANK, N.A.


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"Products" offered by CITIBANK, N.A. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Transit card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

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Complaint ID: 8478597

Date Received: 2024-03-05

Issue: Fees or interest

Subissue: Unexpected increase in interest rate

Consumer Complaint: Bought a fridge from Home Depot - interest rate on their card is 25 % - Yesterday XXXX - got letter from Citi-Bank - raising their interest rate to 27.34 % on purchases. One can opt out and they will cancel your card. These interest rates are XXXX!!!! News just said late fees will be capped at {$8.00} and the response from the companies is that they will have to raise interest rates. Interest rates should be capped at no more than 15 %. People that offer the cards pay 3 % so their customers can use them. Somebody - you? has got to do something to cap credit card interest rates so people can use them and pay for what they buy at a reasonable rate. Thanks for listening!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NH

Zip: 037XX

Submitted Via: Web

Date Sent: 2024-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8478171

Date Received: 2024-03-05

Issue: Managing an account

Subissue: Cashing a check

Consumer Complaint: I handle all my father 's affairs he is a XXXX XXXX XXXX Veteran, I received a refund check from out Homeowner 's policy XXXX XXXX XXXX in the amount of {$520.00} dated XX/XX/XXXX I shortly after mobile deposited into my Citibank after my father signed it ( please not this is not the first check I have deposited into my account made out to my father ) I believe this took place on XX/XX/XXXX I do not remember the exact date because Citibank from all my accounts and locked me out of the online banking. The flagged my account as fraud after releasing a portion of the funds to me. This was a few days before XXXX I was left with no money even to provide XXXX dinner. Frustrated at at my wits end I begin calling Citibank corporate offices in the US I reach a manager at an employee center in XXXX. I explain the situation tell her that I spoke with numerous agent in the call center overseas and can not get any resolution. She offers to call an internal number to the Fraud department to see if she can get any guidance. After speaking with a manager in the Fraud Department they said I had that I had 3 options. 1. Go with my father into a Citibank branch and show ID ( keep in mind that all the Citibank brick and mortar locations are closed in this area of XXXX Florida. The closest branch being XXXX or XXXX which is 8 hours away. I have an SUV that would be at least {$300.00} in gas to get there. XXXX. I could add my father to the account and they would send him a packet to fil out to be added. ( this was a lie ) When I attempted to add him with customer service they said the only way to add him would be to go into a Citibank location. XXXX. Wait the 60 days for the account to be closed and I would be issued a check for the remaining balance in the account. So now back at square one, I begin to challenge them, because how are you going to call yourself an online bank but any resolution lies in us going into branch ( which there are none of ). Why can't my father go get something notarized and fax a copy of his ID. With no answers and just some " supervisor that barely speaks English repeating the same thing over and over again. I give up after weeks of getting no where and decide to just wait for them to close the account. Well guess what that 60 days has come and left and now Citi Corporate escalations department Ref # XXXX agents name is XXXX tells me the only way to get my money is to got into a brick and mortar location or have XXXX XXXX XXXX recall the funds. So basically I was lied too again by Citibank XXXX stated that is the only way. I asked " How is XXXX 's going to recall funds in the amount of {$520.00} if you already released a portion of that monies to me? Of course she had no answers. I called XXXX 's and they said they can not recall funds and that was the most ludicrous thing they ever heard of when the check has already been cashed an Citibank is holding the funds. When I asked XXXX what will happen to our money she said since the check was not in my name they disclose that information to me? What? So you are just going to keep our money? I finally told my father about the situation in which I did not want to upset him because he is a XXXX veteran. I called on a 3 way because he wanted to speak with XXXX we also had a XXXX 's agent on the line but she refused to take the call. I need a resolution other then my father and I driving 8 hors to XXXX. I can not believe they are allowed to do this to people. XXXX 's suggested I file a complaint. Please help!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 324XX

Submitted Via: Web

Date Sent: 2024-03-05

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8477550

Date Received: 2024-03-04

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: MACYS/CITIBANK NA is in violation of multiple laws set forth by Congress in regards to the following account # XXXX XXXX 15 U.S. Code 1681a ( 2 ) ( a ) ( i ) states that the consumer report does not include information solely as to transactions or experiences ( payment history, charge off status ), between the consumer ( myself ) and the person ( MACYS/CITIBANK NA ) making the report. Additionally, 15 U.S. Code 1681 s-2 ( a ) ( 1 ) ( A ) states that A person ( MACYS/CITIBANK NA ) shall not furnish any information relating to a consumer ( ME ) to any consumer reporting agency ( XXXX XXXX XXXX ) if the person knows or has reasonable cause to believe that the information is inaccurate. MACYS/CITIBANK NA can not collect on a discharged debt. This is now considered a certificate of indebtedness per the IRS and income can not be reported. The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes reporting of this account inaccurate! I provided a screenshot from the IRS website. By Definition, the IRS Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate. I never received a 1099-C from MACYS/CITIBANK NA for the cancelled debt of { { {$640.00} } } in order to file as ordinary income. Where is my 1099-C MACYS/CITIBANK NA is clearly writing off debt with the IRS without sending out 1099-C as required by the IRS for debts greater than { { {$600.00} } }. This is unsatisfactory! MACYS/CITIBANK NA has been HEREBY PUT ON NOTICE that they are furnishing incorrect inaccurate information. In MACYS/CITIBANK NA terms and conditions they agreed not to share my information with non affiliates. XXXX XXXX XXXX is not an affiliate of MACYS/CITIBANK NA nor are they " bureaus ''. The only true credit bureau is the CFPB and they DO NOT furnish consumer reports as stated in federal law. I have a right to privacy and Per the Privacy Act of 1974 as a federally protected consumer I am now revoking any and all authorization I the consumer may have given you written, non written, verbal, and nonverbal per 5 U.S. Code 552a. Per the FCRA as a federally protected consumer I am now opting out of any and all authorization I the consumer may have given you written, non written, verbal, and non verbal per 15 USC 6802. I shall also point out their responsibility pursuant 15 U.S. Code section 1681s-2 ( a ) ( 1 ) ( B ) ( ii ) : ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION 1 ) PROHIBITION ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate. MACYS/CITIBANK NA must also refund the remaining balance of the consumer account upon its termination. This is your 7 day notice to return ALL money due from this consum er account. {$0.00} Treatment of credit balances ; account termination. ( a ) Credit balances. When a credit balance in excess of { { {$1.00} } } is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of the consumer ), the creditor shall : ( 1 ) Credit the amount of the credit balance to the consumer 's account ; ( 2 ) Refund any part of the remaining credit balance within seven business days from receipt of a written request from the consumer ; ( 3 ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than six months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number. ( b ) Account termination. ( 1 ) A creditor shall not terminate an account prior to its expiration date solely because the consumer does not incur a finance charge. ( 2 ) Nothing in paragraph ( b ) ( 1 ) of this section prohibits a creditor from terminating an account that is inactive for three or more consecutive months. An account is inactive for purposes of this paragraph if no credit has been extended ( such as by purchase, cash advance or balance transfer ) and if the account has no outstanding balance. ( c ) Timely settlement of estate debts ( XXXX ) General rule. ( i ) Reasonable policies and procedures required. For credit card accounts under an open-end ( not home-secured ) consumer credit plan, card issuers must adopt reasonable written policies and procedures designed to ensure that an administrator of an estate of a deceased accountholder can determine the amount of and pay any balance on the account in a timely manner. ( ii ) Application to joint accounts. Paragraph ( c ) of this section does not apply to the account of a deceased consumer if a joint accountholder remains on the account. ( 2 ) Timely statement of balance ( i ) Requirement. Upon request by the administrator of an estate, a card issuer must provide the administrator with the amount of the balance on a deceased consumer 's account in a timely manner. ( ii ) Safe harbor. For purposes of paragraph ( c ) ( 2 ) ( i ) of this section, providing the amount of the balance on the account within 30 days of receiving the request is deemed to be timely. ( 3 ) Limitations after receipt of request from administrator ( i ) Limitation on fees and increases in annual percentage rates. After receiving a request from the administrator of an estate for the amount of the balance on a deceased consumer 's account, a card issuer must not impose any fees on the account ( such as a late fee, annual fee, or over-the-limit fee ) or increase any annual percentage rate, except as provided by 1026.55 ( b ) ( 2 ). ( ii ) Limitation on trailing or residual interest. A card issuer must waive or rebate any additional finance charge due to a periodic interest rate if payment in full of the balance disclosed pursuant to paragraph ( c ) ( 2 ) of this section is received within 30 days after disclosure.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 08081

Submitted Via: Web

Date Sent: 2024-03-04

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8477470

Date Received: 2024-03-05

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: On or about XX/XX/XXXX I received notice that my credit card ending in XXXX will be closed as of XX/XX/XXXX. The adverse action notice claimed that the Creditor has contacted a consumer reporting agency ( without permissible purpose ) and used the information found there in making their decision to close my account. The account has been open and in good standing since XXXX, however inaccurate credit reporting suggests the account has been current and on time as of XXXX. I am being treated less favorably than other applicants and I am concerned about discrimination within this relationship. The letter did not state specific reasons why the creditor has decided to close my account. I called the number provided and I was told there is nothing I can do except wait until XX/XX/XXXX to apply for an another credit card. This decision will negatively impact my ability to cover cost for personal, family and household purposes, especially with a new born in home. I have not asked for a credit limit increase ; I am asking to keep this account open. During the phone call today, reference number XXXX I even paid the balance down to {$0.00} with a payment of {$1400.00}

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 77047

Submitted Via: Web

Date Sent: 2024-03-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8477309

Date Received: 2024-03-04

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: I had a citi secured card in XXXX that was closed due to fraud that accrued after I was a victim of XXXX XXXX XXXX my account was closed an I never missed a payment or did anything for my account to be closed I recently found out that I was a victim of identity theft i have been calling for years to get this straightened out and to get my account back thos has caused me to lose account history and I would like my account reinstated as I didn't do anything to cause this

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 283XX

Submitted Via: Web

Date Sent: 2024-03-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8476221

Date Received: 2024-03-04

Issue: Problem when making payments

Subissue: Problem during payment process

Consumer Complaint: Contacted credit card company in XXXX to payoff a balance transfer and was told I couldnt pay it off until it expired because payments are applied to highest interest rate balance first. Told to Call back after XX/XX/XXXX when it expired and it would be paid off then. Called XX/XX/XXXX to pay balance transfer 4 off and applied remaining payment to other balance transfer. Payment was {$900.00} which paid off balance transfer 4 with about {$100.00} left for other balance transfer offer. Didnt happen when I received statement I called XX/XX/XXXX and told it would have to be adjusted. Received letter saying they cant adjust it because now they have to apply it to the lowest rate balance first. False and misleading information. Deceptive practices just to get money from higher interest rate.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: KY

Zip: 410XX

Submitted Via: Web

Date Sent: 2024-03-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8475784

Date Received: 2024-03-04

Issue: Fees or interest

Subissue: Unexpected increase in interest rate

Consumer Complaint: I have never had a credit late, payment late, or a collection, perfect payment history, my score is about XXXX for all XXXX scores. After paying down my card with a XXXX payment to Citibank, a few weeks later Citibank dropped my limit to over and over maxed out the amount of what I owed. Dramatically lowering my credit scores for NO reason. My Credit limit was XXXX.now it is XXXX ( Immediately I locked my Citibank Card ) After making the payment my balance was XXXX total. Citibank doubled my payment amount which was 67 % annual rate. Absolutely illegal and usury. I reached out to Citibank at least 6 times for a reason and they could not give me any reason. My credit is excellent. I also asked them why the payment was so high and that the interest rate was usury. After numerous attempt, including today being on hold over 1 and a half hours, was hung up on. My compliant in the payment and the rate, my card balance is now XXXX and my payment is XXXX per month ( Interest ONLY ) that is 67 % interest annually. This is Fraud and Usury.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 34711

Submitted Via: Web

Date Sent: 2024-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8475647

Date Received: 2024-03-05

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: After my identity was stollen and and credit card was opened in my name a charge/purchase in the amount of {$620.00} was a made without my consent. This transaction was reported as a fraudulent transaction in 8 different times by me and was never credited my Macys credit card bank. I am making all necessary minimum payments at the moment to not effect my credit report.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 91405

Submitted Via: Web

Date Sent: 2024-03-05

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8475546

Date Received: 2024-03-04

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: As a federally protected consumer I'm seeking proof of the alleged debt, under the doctrine of estoppel by silence, Engelhardt v Gravens ( Mo ) 281 SW 715, 719, I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exists. In a good faith effort to resolve this matter amicably, I demand for proof of the debt, specifically the alleged contract or other instrument bearing my signature in wet ink, as well as proof of your authority in this matter. Absent such proof, you must terminate this collection action and correct any erroneous reports of this debt as mine. For the record, I state again that as I have no account with you Citibank CBNA, XXXX XXXX, XXXX XXXX XXXX & XXXX XXXX, nor am I your customer, nor have I entered into a contract with you, I must ask for the following information : 1 ) Please evidence your authorization under 15 USC 1692 ( e ) 15 USC 1692 ( f ) and USC 1692 ( g ) in this alleged matter. 2 ) What is your authorization of law for your collection of information? 3 ) What is your authorization of law for your collection of this alleged debt? 4 ) Please evidence your authorization to do business or operate in the state. 5 ) Please provide proof of the alleged debt, including specifically the alleged contract or other instrument bearing my wet signature. You have 30 days of this notice to respond. Your failure to respond, on point, in writing, hand signed, and in a timely manner, will work as a waiver to any and all of your claims in this matter, and will entitle me to presume that you reported these accounts in error, and that this matter is permanently closed. Your continued silence is unacceptable. Either provide the proof or correct the record to remove the invalid debt from my credit files with the three-primary credit-reporting agencies. You are currently in violation of the Fair Credit Reporting Act and the Fair Debt Collection Act. I can't obtain housing or employment due to the violations on my credit file. You companies are causing Damages : 1 ) Defamation 2 ) Negligent Enablement of Identity Fraud 3 ) Violation of the Fair Credit Reporting Act. this Notice has the same effect as a dispute to the validity of the alleged debt and a dispute to the validity of your claims. This Notice is an attempt to correct your records, and any information received from you will be collected as evidence should any further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status. The Federal Trade Commission ( FTC ) and the Consumer Financial Protection Bureau ( CFPB ) will be notified regarding this alleged debt.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90011

Submitted Via: Web

Date Sent: 2024-03-04

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8475080

Date Received: 2024-03-05

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: XXXX, I was at XXXX XXXX ( a Best Buy company ) purchasing some appliances. I was in the process of opening a Citi Card with the company, but when I heard the full terms, I told them I was no longer interested, and asked them to cancel my application. They said OK. Not long after, I started receiving statements in the mail with charges to a card that I never opened. ( I never even received a card! ) I immediately contacted Citi to dispute the charges. I have never had possession or used this card. Citi has not resolved the issue and will not remove the charges. - Current account balance, with all finance charges, is : {$420.00}. - Account ending in XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90405

Submitted Via: Web

Date Sent: 2024-03-05

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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