Date Received: 2023-03-24
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My name is XXXX XXXX, I am XXXX and can not go to the branch directly. I am authorized by my son to help me open a capitol one saving account online, together with my wife. Since we are planning to put our retirement savings into the Capitol One savings. However the Capitol one is giving us a really hard time for us to access the opened account by verifying the mobile phone, which belonged to our son and we don't have it under our name. Since we can not access the online account I told my son to call Capitol One to close my account since I don't want to have a relationship with them. But Capitol one told my son I should go to the branch in person to close it, which is impossible for me to do. If I know Capitol one is so hard to deal with I will never ask my son to help me open it online. Now I just want my account in Capitol one to be closed and I don't want further relationship with them.
Company Response:
State: NY
Zip: 10036
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/2023 around XXXX I opened a checking & savings account with capital one. I transferred {$100.00} into savings + {$20.00} into checking. When transferring the money, they stated that my money would be available in 1 to 2 days max. I called capital one today ( XX/XX/2023 ) at about XXXXXXXX XXXX to close my account. When I said I wanted to close the account, I was informed that my funds were frozen because they had to verify that the funds are actually there. Come again? They only froze my money after I said I wanted to close my account. I was then told that I have to wait a WEEK and contact them next Thursday to close the account and get a check with my funds. Unethical and ridiculous.
Company Response:
State: TX
Zip: 75206
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I got XXXX on XXXX of 2020 ever since then I have been since so my health has taken a toll with my work. I have been trying to pay off my card for the last few years and it seems that the only payment that is made is towards capital one XXXX fees and interest I have paid a lot of money in my opinion and they have made mistakes in the past as well I had to pay extra on a bill bc of another XXXX charge I didnt do. They just argued with me and told me I had to pay it anyway. Then the card is suppose to help with the credit score nope I havent gotten a good score since I have had the card. And so they sent my bill to my old address which isnt even on there end, so I didnt know they closed my account when I was gon na make a payment, and I looked on my credit report it shows they put derogatory on my status now. I am so mad the interest rates are ridiculous. I have to get XXXX now and other stuff due to my health the interest rates is what is hurting me to pay off my debt. Sometimes its what I can afford and in my personal opinion credit card companies do not need to see my personal medical reports to verify that I am sick. I have disputed that remark they placed on my report and it got denied. So what else can I do when I cant even go back to finish trying to pay off my card. There just making it hard and now with everything including rent mortgage bills food gas all of that high why is the interest rate high for a card to rebuild ur credit and it hasnt they failed on there end in my opinion. I havent seen no improvements on my credit even when my bills where up to date.
Company Response:
State: NV
Zip: 894XX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have used my Capital One credit card for years. My last full check shows I have a balance for purchases. I also noticed there is a field for cash advances, and this shows over {$2000.00} for XXXX XXXX. About XX/XX/XXXX I withdrew a cash advance of {$500.00}. I have not used or tried any more cash advances since. I do not dispute I needed to pay the money back, including interest. I also was aware of a higher interest rate and that increases daily. I am not disputing the interest percentage. I have used my card to make regular purchases and have always made payments that exceed the minimum. I have even made extra payments in between cycles. Since no money was due when I did this I expected they apply the extra payments to the principle. I understand that banks are supposed to apply payments to the account with higher interest rates first. Cash advances are subject to a higher rate and re compounded daily. I contacted XXXX XXXX on XX/XX/XXXX and asked the first person why it said I owe over XXXX for the advance of {$500.00} in XXXX. I was not able, or did take any more advances, and the ability to do any more was blocked at {$500.00}. Each person in customer service said something didn't seem right and put me on a long hold. It was told that the account should have been paid off first due to it's higher interest rate and daily accrual. This was not done. I was then transferred to a second person after another long hold. That person also said something wasn't right. More long hold and transferred to a 3rd person. I asked her why the higher charge account wasn't paid first. She said both interest rates were the SAME so they basically applied all payments to the main account, and none to the advance account. how I could pay back the advance first while still making extra payments to account. She again said since the rates were same for both types, they didn't have to apply payments to the advance account. I asked her what I could do to resolve this issue since I was being charged {$50.00} a month in interest for the {$500.00} charge. She said I had to pay the ENTIRE amount for both which is over {$4000.00}. I could agree with them if I was behind on this payments but I always paid more than was due on every payment. They said ( the fine print ) said they can continue to charge all those fees. They offered NO settlement or second consideration. Paying extra to the account for 3 years and it went from {$500.00} to $ XXXX doesn't seem right
Company Response:
State: MD
Zip: 21784
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: CFPB I made an uniformed decision when I entered this consumer credit transaction with Capital One. This agreement was not clear and conspicuously and I did not receive adequate notice I did not agree to such agreements, I didn't notice nor did I understand what an agreement is.
Company Response:
State: FL
Zip: 323XX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I am experiencing a puzzlingly intense frustration with Capital One Bank regarding a business credit card account. I received notice from Capital One in XX/XX/XXXX that a photo copy of my drivers license and social security card was needed to meet federal criteria in order to continue providing me with a business credit card that I had with the bank for many years. I was unsure that this was a genuine request because Capital One did not provide a link or other secure document portal through which to provide that information. This was odd because I had opened a new personal credit card with Capital One and they did provide a secure portal. Also, in XXXX there was a breach of my information from Capital One making this request suspect. In XXXX, I confirmed via telephone call that the request was genuine. I sent the documents through the USPS. I received no response from Capital One. In XXXX I called and was told that the documents had not been received. I sent them again immediately via registered mail. USPS confirmed the documents were received. When I called, the representative informed me the documents had not been received. Upon learning I had USPS proof that they had been received I was transferred to another representative. After several layers of representatives, rising to the level of supervisor, I was informed that indeed Capital One had received the documents, but they were not clear enough and needed to be sent again. I was given a fax number this time. I faxed to the number given. When following up, Capital One stated they did not receive the fax. They also said that the fax number I had been given was the wrong one and they had no idea who was in possession of my documents. With a new fax number in hand I sent the documents again. Upon follow up, I was told the documents were not clear enough. I faxed them again with high resolution color technology. Upon follow up I was told it was not known if they were received. I physically took the documents into the local branch of Capital One Bank but was told the local bank was separate from the credit department and they could not help me. Shortly thereafter, my business credit card was locked, and my auto pay accounts were being rejected. I again sent documents via USPS a second time and faxed them three more times. On XX/XX/XXXX, I phoned Capital one and the representative told me the case regarding this account had been closed but could not explain why. The account was locked. I scaled up to a supervisor again, who told me to send the documents yet again! When we try to get to a higher level of supervisor, we are told it was not possible and we are stuck where we are. I was notified by a credit monitoring service that Capital One has closed my account and that this may negatively impact my credit. I found it odd that Capital One never informed me of this directly. On XX/XX/XXXX, I called and was told by a representative that it was possible to reopen the account. On XX/XX/XXXX, I received an email that I could upload the documents through a secure server. I did so and received confirmation in an email that the documents were received. When I called to follow up on XX/XX/XXXX, I was told by an agent that the documents had not been received and that the account could not be reopened. This representative also told me, as did all the others, that there was no avenue to file a complaint. I asked for the address of the corporate headquarters and was told that this could not be disclosed. So, I read that address to him from the website. I called again and managed to scale up again to supervisors. At last one told me that my documents had been received and she was able to give me dates. She also noted that the documents were legible. But there has been no written notification about any of this from the company and they refused to allow me to audio record the encounters. I call weekly to Capital One and each time run into dead ends with kind-heated representatives who have no power to acknowledge that documents were received and no way to move us along to a higher authority. Capital Ones incompetence impacts my credit by closing the account, cutting off the means of my paying vendors, and forcing me to open accounts at another bank. Having no other opportunity to deal directly with Capital One bank on this matter, I am now seeking redress with the Consumer Finance Protection Bureau.
Company Response:
State: WA
Zip: 98117
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I have two credit cards with Capital One, and my oldest card had two unexpected interest rates on the last twelve months without my knowledge. I got this card XXXX, XXXX and the interest rate was 26.99. In XXXX, XXXX my interest rate went up to 28.49 % and by XXXX, XXXX my interest rate went up again to 31.24 %. I was never informed by Capital One that my interest rates were periodically increasing and in less then two years my interest rate with card has increased 4.25 %.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, this creditor has violated my rights. Under 15 USC 1681 Section 602, I have the right to privacy, and under 15 USC 1681 Section 604 A Section 2, it also states that consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666 B, a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as " late '' for any purpose.
Company Response:
State: TX
Zip: 78201
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On or about XX/XX/XXXX, according to my XXXX credit report, I opened a Kohls credit card. However, I only became aware of the existence of this card in XX/XX/XXXX, in the course of applying for a mortgage to purchase a home. My mortgage broker said that I owed ~ {$450.00} associated with a KOHL 's credit card, and that it was negatively impacting my application. I called Kohls in XX/XX/XXXX and they told me that they had sold the account to a collection service in XXXX. I asked them to please send me a copy of the credit application so that I may review signatures to authenticate. They said they were not able to do so. I asked Kohls to research the dates/times of transactions on said card and search video of associated purchases to investigate. They said they were unable to do so. They reiterated that my complaint must be taken up with the collection service. When I contacted the collection company which Kohls hired they stated that they could help only after the debt was paid. So in XX/XX/XXXX I made a payment of ~ {$450.00}, and I pressed on with my research. My former wife and I separated in XX/XX/XXXX. My theory is that she took out the card in my name. She managed all of our financial affairs. I'm in an awkward position as the non custodial Father to our XXXX children. It would be extremely detrimental to my relationship with my children if I were to look to the courts for relief. I have no knowledge of the card. I've taken the high road and paid off this debt. In the absence of an original credit application or video evidence of purchases I allegedly made, it is my wish that Kohls would correct the record and delete the negative reporting associated with this fraudulent account opened in my name. Currently, my credit shows four late payments in XXXX, and two late payments in XXXX, and then a charge off in XXXX. The charge off incidentally happened in XXXX, and not in XXXX, according to my conversations with Kohls and according to my conversations in XX/XX/XXXX with the XXXX XXXXXXXX XXXX which they sold the account to in XXXX.
Company Response:
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XXXX XXXX never inform me by mail or by phone that my payment was return my payment was due the XXXX my statement date was XXXX the XXXX and my payment was return the XXXX of XXXX they never notified me by phone call or my mail and the dashboard wasnt showing me that I have any payment due until the the XXXX when my statement was already close and now I have a delinquent on my report that I have a miss payment that ruin my credit worthiness and damage my mood of living the payment was return it wasnt my fault they should have notified me that my payment was return so they need to update my payment history or remove the Miss payment because I did make a payment they never let me know my payment was return
Company Response:
State: FL
Zip: 33032
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A