Date Received: 2023-07-26
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I requested a credit line increase on my business credit card account ending in XXXX with Capital One on XX/XX/2023. I received a denial letter on XX/XX/2023. The only reason given in the denial letter was : A credit increase on your account is not currently available upon request. This reason Capital One provided in not a reason. All that it tells me is that capital one denied my increase but it does not tell me why. A reason is something that explains why. I called Capital One 3 times on XX/XX/2023 to get the reason and I was told by 3 different representative, 2 of them being senior supervisors, that they had no access to the denial letter and could not read it. I told each representative the reason Capital One gave me and they all agreed that I was not provided an actual reason for denial. Although the Capital One representatives agreed that i was not given a reason, each representative said there was nothing they could do about it. I explained thoroughly to each representative that it is required by law to provide a reason for denial and although they agreed that that is true, the only thing the Capital One representatives said I could do about this is handwrite a letter to Capital One 's feedback department. I have been banking with Capital One for about one year. I have never missed a payment. My credit score is good. I pay the credit card balance in full every month. I have good credit history. I only have 2 credit cards. Considering how much i spend on this Credit Card, it is clear that I need a higher limit. Also my income has increased significantly over the past year. All of this information was provided to Capital One and they still denied my request for credit increase. I see no reason why Capital One would deny the increase and I was not provided with a reason for why they denied it.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, this creditor has violated my rights under 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USCS 1666 b, a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for ANY purpose!
Company Response:
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I noticed an inquiry on my report I didnt authorize fromXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX from XXXX of 2021. I contacted the dealership multiple times informing them of the inquiry and they would not explain or provide anything to verify it was done by me. They then contacted me asking if I wanted to buy a vehicle when I sent the demand letter and were very ignorant laughing at me.
Company Response:
State: GA
Zip: 301XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have called every month since XXXX to get a stop payment on a re-occuring charge Every month the cancel my cards and tell me the issues are resolved, and every month I am having to call in.
Company Response:
State: NV
Zip: 89141
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have 2 capital 1 cards, as usual I pay them a couple days early, I go to the site every month to make the payments. Then they tell me I did make the whole payment {$20.00} short. Now they want {$140.00} Late fee
Company Response:
State: TX
Zip: 766XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I lost my ID and credit card in XX/XX/2023. In XXXX, I have received notice about a number of attempts to open accounts in my name. XXXX XXXX and XXXX XXXX contacted me and I confirmed it was a fraudulent attempt. Capital One shows on my XXXX XXXX account and I did not request this.
Company Response:
State: CA
Zip: 91301
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX.amount {$660.00} closed account.My report include accounts with a reported name that is different that mine .I dont recognize the accounts in question.The reports shows I owed money to an account that is not mine .The current status of my account is not correct.
Company Response:
State: NY
Zip: 12550
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: In XXXX XXXX XXXX I opened a credit card with XXXX XXXX that was their XXXX XXXX XXXX We did this as part of a balance transfer offer and made all on time payments through XX/XX/XXXX. On XXXX XXXX XXXX with no notice the XXXXXXXX XXXX XXXX portfolio was sold to Capital One. We had no knowledge of this, nor did we ever receive a card in the mail. Because of this we never activated the card nor did we ever agree to the Capital One card member agreement. At no time post XX/XX/XXXX did Capital One call to confirm the receipt of a new card or to notify me of missing payments on an account. In fact their credit wise monitoring system showed 100 % on time payments for all accounts I owned. We were notified last month that a collection was opened against me as Capital One sold the portfolio. Capital Ones practices were deceptive in nature and they at no time made any effort to confirm my knowledge of their acquisition or receipt of the new card.
Company Response:
State: NY
Zip: 11570
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: My account was abruptly closed because an auto-debit hit the account and there was insufficient credit to cover it. I immediately contacted the creditor that day and used another account to pay the amount due with no problem. Then Capital One sends me a cancellation notice. I called the number provided by Capital One and the service agent stated there was nothing he or I could do and the account was " permanently closed ''. This triggered a reduction in my credit score by XXXX points after months of my working to raise my score. I am a XXXX XXXX successful XXXX who has always strived to do the right thing and I am being totally mistreated by Capital One. I do not care about the credit card, but demand something be done about the ding to my credit. This is simply unjustified.
Company Response:
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I am writing to file a formal complaint against Capital One, NA regarding their failure to respond to a billing error I reported on my Credit Card billing statement on account number XXXX amount of {$5600.00} plus all previous balances under the certificates of indebtedness and XXXX amount of {$4400.00} plus all balances in previous certificates of indebtedness under this contract. I initially noticed the billing error on XXXX XX/XX/2023, when viewing both the XXXX statement for the certificate of indebtedness on account XXXX and the XXXX and in accordance with the regulations outlined XXXX XXXX XXXX XXXX XXXX XXXXmptly sent a written notice to Capital One, NA on XXXX XX/XX/2023 via United States Postal Service Certified Mail Receipt Number XXXX. Instead what Capital One, NA has done is closed both of the account ( s ) XXXX and continued to report negatively on my credit file. I believe the closure of my accounts was a way of discrimination and retaliation of sorts. This has caused me great harm and has not allowed me to take job opportunities that could assist in me paying off debt that would greatly lift the burden off myself and the living beings I care for. Such heartless practice of the bank to deny me god my given right to be notified of any progress as it relates to the billing error notice I've attached. I've also attached my credit report as evidence. According to 15 U.S. Code 1681n, any person or entity that willfully fails to comply with the requirements of the FCRA may be held liable for actual damages, punitive damages, and attorney 's fees, as determined by a court of law. The specific noncompliance issue in question involves Capital One NA 's unwillingness to send me an acknowledgment of my billing error notice. This action has had significant adverse effects on my rights as a consumer and has caused me undue financial and emotional distress. I've missed out on employment opportunities that could pay me XXXX XXXX more per year. The job offer is attached as evidence. But since their reporting is inaccurate due to their failure I'm missing out. I'm also aware that my account was/is held in a trust according to XXXX Capital One Multi-Asset Trust as Issuing Entity. Capital One NA as Sponsor, Servicer, and Originator of Assets. Capital One Funding, LLC as Depositor and Transferor. The master trusts assets primarily include consumer and small business credit card receivables from selected Mastercard and Visa credit card accounts that meet the eligibility criteria for inclusion in the master trust. Capital One Bank ( USA ) , XXXX XXXX, a XXXX XXXX XXXX, owns credit card accounts from which receivables are transferred to Capital One Funding, which receivables Capital One Funding then, subject to certain conditions, adds to the master trust. Where's my equitable interest in these securities? I'm filing further complaints with other government agencies as well. I kindly request the CFPB to investigate this matter and ensure that Capital One, NA complies with the billing error resolution requirements outlined in 12 CFR 1026.13. I also request appropriate action be taken to protect consumers and hold XXXX XXXX XXXX XXXX accountable for their failure to address my legitimate concern.
Company Response:
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A