Date Received: 2024-01-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Capital One 360 savings account has been my online account for many years. In XX/XX/2022, I understood that this online account was paying 4.35 % interest rate. I began transferring larger sums of money to this account to take advantage of the increased interest rate. I ended up having over {$62000.00} in this account. Upon checking this account recently, I discovered I had received only {$160.00} in interest for the year. Upon further research I discovered that Capital one 360 and Capital One 360 Preferred are two different types of accounts. These names are used interchangeably in the literature from Capital One. Because of this, I believed the Preferred was just a descriptive term, not a separate type of account. I was receiving only .30 % on my savings, not the 4.35 % advertised that was the reason I moved money to that account. I believe the practice of using the names of these accounts interchangeably to be very misleading, deceptive, and unfair. I believe I should be reimbursed the more than {$1000.00} I would have received if my account was getting the 4.35 % advertised by Capital One 360. I have had savings with Capital One for years and have felt that they were in my best interest, but I feel very much as though I was taken advantage of with this happening. Thank you for consideration of this matter.
Company Response:
State: WV
Zip: 254XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XX/XX/2023 i could not get the card I tried to get
Company Response:
State: CA
Zip: 95820
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XXXX, there was an unauthorized inquiry on my credit report that I did not authorize. According to the Fair Credit Reporting Act, I would like to ask that this inquiry be investigated and removed immediately from my credit report. Please confirm in writing once this has been done. Thank you for taking the time to look into this matter.
Company Response:
State: NY
Zip: 121XX
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Unauthorized inquiry made on XX/XX/2023.
Company Response:
State: CA
Zip: 92555
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I filed a complaint on XX/XX/XXXX regarding inaccurate information about the same credit account from XXXX XXXX XXXX XXXX. I also sent in evidence proving that the late payment listed for XX/XX/XXXX was false. I received a response from XXXX Regarding that matter and I was told that their investigations department found the information to be accurate despite receiving bank statements showing payments. On XX/XX/XXXX I received an alert from XXXX regarding inaccurate and duplicate information reporting on my account from XXXX XXXX XXXX XXXX. 2 days later I called their department, the agent said that it will take 30 days to review the information. on friday XX/XX/XXXX, I received an alert via email that my Dispute had been Complete. I opened the credit file and the account and inaccurate information is still reporting with a comment stating that the information listed meets requirements of the fair credit reporting act ( Which Is False ). Ive Also Sent Disputes Regarding a Capital One Account That Was Opened In XX/XX/XXXX, I Received Letters From Capital One Providing No Evidence Supporting their Claims Reported on my Credit Report In response to my request for information and dispute for deletion sent XX/XX/XXXX. Upon My Own Investigation, I've Viewed All XXXX of My credit reports and have found that the information across all XXXX of my credit reports is Inaccurate. Due to XXXXXXXX XXXX Continued Negligence, I DEMAND that All Inaccurate information of any type is updated and or REMOVED from my credit report based on the information ive provided IMMEDIATELY. Failing to do so will result in my measures to take the Appropriate Legal Action.
Company Response:
State: UT
Zip: 845XX
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Regarding Capital One account ending in XXXX, it is associated with my company. However, upon reviewing, the accont, it has come to my attention that fraudulent charges were made to the account before multiple payments. These charges were initiated by a third party. In light of these circumstances, I kindly request that the account be either deleted or the balance be set off. Thank you for your attention to this matter.
Company Response:
State: OH
Zip: 44106
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: The Capital One Savor Credit Card has a promotional offer for spending XXXX dollars in the first three months. Despite doing this I did not receive the bonus of XXXX dollars. The promotion showed for the card led me to believe I met their criteria for excellent credit. Both times I have called the support for Capital One has been unhelpful in having the details fully explained. I also lost money I would have made making purchases with other cards with better cash back.
Company Response:
State: VA
Zip: 22182
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The following accounts were fraudulently obtained in my name without my permission or knowledge. I've contacting each creditor about the activity. Below are the dates the fraudulent accounts were opened and also the amount of the charges. XXXX Date opened : XX/XX/XXXX. Amount charged:XXXX. XXXX Date opened : XX/XX/XXXX. Amount charged : XXXX. Capitol One Date Opened XX/XX/XXXX. Amount Charged XXXX XXXX XXXX Date Opened : XX/XX/XXXX. Amount Charged XXXX XXXX Date Opened XX/XX/XXXX. Amount charged : XXXX. Please remove as soon as possible. THANK YOU
Company Response:
State: NY
Zip: 11553
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: In your response to my case below, you did not state that I called before the money was taken out of the account a least 10 days prior and you refused to stop the transaction. I am requested an investigation again and refund of my {$1500.00} and {$800.00}. I contacted Capital One last year about XXXX payments in the amount of {$1500.00} and {$800.00} that were made to XXXX XXXX XXXX of XXXX NY to complete a job and merchandise but never received it. Capital One refused to investigate the incident thoroughly and advised that I should contact XXXX XXXX bank, XXXX in-order to get my funds returned. I did so but never received any response from XXXX. After a months and month of contacting Capital One for an update they were unable to provide an update. I would like my funds in the amount of {$1500.00} taken out of my account on XX/XX/2022 and {$800.00} taken out on XX/XX/2022 returned to my account after an investigation conducted with XXXX.
Company Response:
State: MO
Zip: 63108
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: This is a second complaint that I filed following the complaint ID XXXX. I did get the response for the complaint ID XXXX, but the stupid employee " XXXX '' of Capital One ONLY said the banking relationship has ended and they close my accounts and issue a refund check for me and said the decision was unable to overturn but did not say anything else so it was not fair for me and I can not accept the response. Therefore, I opened up this complaint because Capital One still has not yet responded. Here is my original complaint ID XXXX My name is XXXX XXXX XXXX I have Capital One 360 checking and savings accounts. My customer number is XXXX. The case reference number is XXXX. I am writing to complain to that Capital One 360 employees are in the process of closing all of my accounts because they are both STUPID AND IGNORANCE Here is what happened : I also have a Capital One credit card, and I used some of my credit card to buy things for a person I know named XXXX XXXX who lives in New Jersey. XXXX XXXX uses XXXX XXXX XXXXXXXX and has multiple investments with XXXX XXXX who is also a subdivision of XXXX XXXX XXXXXXXX. If you are an investor, you would know that you have an account manager. XXXX XXXX used some of his money in one of his investment accounts and authorized his account manager who is XXXX XXXX to send me a check to pay me. However, we are almost at the end of the year 2023, and with the latest technology these days now, bank users can also issue an email check through XXXX XXXX XXXX and send an email-check out, the recipient then can print a check and deposit it like a printed check. XXXX XXXX sent me a email-check on XX/XX/2023. I successfully deposited it the next day, but Capital One 360 pended the check until Thursday, XX/XX/2023. On Tuesday, XX/XX/2023, XXXX XXXX realized that there was a mistake that the check came from the wrong account so he requested a charge back on the check immediately and that caused the check to reverse and bounced. XXXX XXXX immediately left me a message about this but I did not check and received his message until later at night. On Tuesday, XX/XX/2023, I received an email saying that there was an unsual activity on my account and all of my accounts are restricted. I immediately called Capital One 360 and talked to a manager but he is both STUPID AND IGNORANCE. I told him the truth that my person who I knew for years sent me a check, but he authorized his account manager at XXXX XXXX to send a check on his behalf through one of his investment accounts at XXXX XXXX. XXXX XXXX is also XXXX XXXX XXXXXXXX. However, the account manager XXXX XXXX uses XXXX XXXX XXXX to send me an email-check instead of paper check for faster service so I do not have to wait to get it in the mail. CapitalOne 360 employee did not believe me and told me that all email checks are scammed and that I created a high risk and Capital One 360 will close all of my accounts. I did not get the message of XXXX XXXX until late at night so I did not tell thar employee that XXXX XXXX did leave me a message that he requested to charge back the check. I would like to tell Capital One that this is almost the end of 2023. Capital One employees need to get updated. With the new technology, email-checks work just like paper checks because the mailer do not have to print the check out, waste money to mail it and the recipient ( in this case is me ) do not have to wait for it in the mail because it is a waste of time and deposit it. Also, XXXX XXXX realized that the check came from the wrong account so he immediately requested to charge back the check. I did not create a high risk with Capital One. It is totally not fair for me that Capital One 360 closes all of my accounts because your employees are not updated with the latest technology of banking.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A