Date Received: 2023-11-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to formally dispute the late payment charges applied to the following accounts : * Account Name : XXXX XXXXAccount Number : XXXX Opened : XX/XX/XXXX * Account Name : XXXX XXXXAccount Number : XXXX Opened : XX/XX/XXXX * Account Name : XXXX XXXXAccount Number : XXXX Opened : XX/XX/XXXX I believe the late payment charges on these accounts are in error based on my understanding of the consumer rights and protections outlined in the U.S. Code : * Definition of Credit Card ( 15 U.S. Code 1602L ) : A credit card is any card or credit device used to obtain services on credit. I have always adhered to this definition. * Requirements for Over-the-Limit Transactions ( 15 U.S. Code 1637B ) : I did not opt into any over-the-limit plan, and any related fees should not be applied without my explicit consent. * Accuracy and Fairness ( 15 U.S. Code 1681 ) : I request a review of the accuracy of the late payment charges and their fair application. * Timing of Payments ( 15 U.S. Code 1666B ) : The periodic statements did not provide the mandated 21 days before the payment due date, making the late charges unjustified. I kindly request a detailed review of the charges on the aforementioned accounts. If found to be in error, I ask for their removal and correction of any negative reporting to credit bureaus. Please respond within 30 days, confirming the resolution of this dispute. If the response is unsatisfactory, I will consider further legal action. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I disputed a charge on my Capitol One Quicksilver Visa by a streaming company ( XXXX ) because their service stopped working. Initially they removed the charge. Later I received a letter from Capitol One informing me that they reinstated the charge. The letter stated they received notification from the vendor that the goods were received as described and in good condition. The supporting evidence provided by XXXX states that " we continue to move forward on a resolution. We have been working in good faith with our vendor... .we do not have a timeline '' for resolution. In a later second communication they state " we are so sorry the service interruption has continued ''. This outage went on for weeks and despite what they say the service wasn't received as described. XXXX also provided sign in logs. You are able to sign into the site, but once logged in you can not access any programing. The sign in logs are meaningless. Despite this Capitol One Quicksilver Visa sided with the merchant. I decided to close the account because to continue to dispute the charge I would have to spend too much time jumping through Capitol Ones hoops. All they have to do is read the information that the vendor provided to realize that they haven't delivered the service as provided. When I tried to close the Capitol One account I was told I couldn't because the dispute was still open. When I tried to close the dispute they refused.
Company Response:
State: AZ
Zip: 86314
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: About a month ago, I reached out to Capital One regarding my 360 Savings Account, which despite having a variable interest rate, has been earning a steady and paltry .3 % interest for nearly 3 years. I have been an account holder for 15 years and during that time, up until 2 years ago, my savings APR had fluctuated with the market, as expected. After years of declining interest rates, I expected the APR on my savings account to finally rise as interest rates in the US began increasing, but it never did. I have copies of bank statements which shows that Capital One paid the following APRs on deposits : XX/XX/XXXX - XXXX XXXX XX/XX/XXXX - XXXX XXXX XX/XX/XXXX - XXXX XXXX XX/XX/XXXX - XXXX XXXX XX/XX/XXXX -.3 XXXX XX/XX/XXXX - .3 XXXX XX/XX/XXXX - .3 XXXX XX/XX/XXXX - .3 XXXX XX/XX/XXXX - .3 XXXX XX/XX/XXXX - .3 APR As you can see, Capitol One regularly adjusted the interest rates on my 360 account until XX/XX/XXXX. Capital One then froze my so-called variable interest rate not coincidently when my APR hit rock bottom. I am happy to share copies of my bank statements in a secure portal that will protect my PII. I was shocked to learn that while Capital One was reneging on its obligation to increase the variable interest rate on my 360 account, it had created a NEW savings product called 360 Performance Savings and only offered market interest rates to NEW customers. At the same time, Capital One failed to notify existing customers that they would no longer be adjusting the variable interest rate on our 360 savings accounts nor did they notify us about this new product that we could and should move our money to in order to receive the higher interest that we are owed. Capital One committed fraud by failing to meet their obligations to existing customers by freezing our variable interest rates at the lowest level possible and theft by holding on to our savings while failing to pay us appropriate interest. I'm sure they thought it was a clever strategy to create a new product and only pay a higher APR to new customers, which would be a small fraction of existing customers. This move undoubtedly saved them millions and millions in interest owed on existing savings accounts, but it was not just clever. It was fraudulent and theft. I filed a complaint with CFPB about this issue ( XXXX ) and Capital One responded without remotely addressing the substance of my complaint. As I stated in my feedback, Capital One is free to create as many new products as it likes but that does not remove its obligation to service existing clients per the terms of their agreement. It is unfair, deceptive and abusive to promise customers one thing and fail to deliver. The fact that they created a new product, 360 Performance Savings, at the same time that they stopped adjusting the interest rate for existing customers is proof that they knew the appropriate amount of interest owed to the original 360 savings accountholders.
Company Response:
State: MD
Zip: 21146
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I made a {$1100.00} payment on XX/XX/XXXX and made a second payment of {$1200.00} the next morning. As soon as I realized my mistake, I requested a payment refund check. Capital One confirmed the funds were available and would be pulled from my account and that they could not cancel my payment. I was told it would take 10 days to receive the check. After 10 days had passed, I called them and they informed me that it would now be 20 days! On XX/XX/XXXX, approximately 25 days after the Refund Check was cut, I still had not received my refund check and asked them to process a stop-payment on the check and cut a new one. I received the refund check on the XXXX and called Capital One to see if there was anything that can be done. They informed me that they could not see a stop-payment on my account and that I was to deposit the check. I deposited the check in the XXXX of XXXX and the check bounced on XX/XX/XXXX. I was given no prior warning that I was given the incorrect information regarding the check and only found out when the that was {$1100.00} in my account got pulled out ( due to a bounced check ). Capital One also never processed a new check to be issued or cut to me after the stop payment was processed. It is now XXXX and I still do not have my {$1100.00}. They are telling me the only solution is for me to wait an additional 10 days. It should not be the banks clients/customers responsibility to bear the negative repercussions of your employees mistakes and errors. Please help me reach a resolution regarding this and for me to get my funds back. I have been having to figure out how I will make mortgage payments, provide food for my family, and make payments for utilities and this is all due to the incompetence of their employees.
Company Response:
State: GA
Zip: 30277
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have had multiple hard hits to my credit in the last couple of weeks and I have not applied for and new lines of credit. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am a victim of identity theft and the following accounts are not authorized by me nor did i give permission to furnish them. these accounts and inquiries need to be removed immediately. capital one account number XXXX, the FTC say the regulation is XXXX upon receipt to remove accounts and inquiries due to identity theft. I included the FTC affidavit that needs to be followed upon receipt and states it must be followed in four days. I also included ceased and desist that all parties need to adhere too in 4 days
Company Response:
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Reported XXXX inquiries not made by me 2 capital one XXXX XXXX They are not tied to any cards of mine I tried to dispute on all three bureaus Also was part of a breach
Company Response:
State: MA
Zip: 016XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I was contacted by a lady claiming to be working for Household credit card company sharing that I had an outstanding credit card that had a balance and overdue charges that had to be paid from XXXX years ago of {$3100.00}. I never opened that account so I informed her that the charges were incorrect and that she needed to send me verification my having had the credit card account. She did not send any paperwork to either my home or my email. Today I received a call from XXXX, who stated she worked as a debt collection intermediary for Household Credit card company ( she shared it was also knows as Orchard Credit ) that Household had filed a civil suit against me regarding this debt, but that they would drop all charges if I made a settlement of {$1800.00}. She shared that Household had sent me paperwork previously- to which I replied that none had ever been sent. I asked for written or other verification of the paperwork being sent and a copy to be sent to me today. She shared she was not able to send me anything and if I didn't pay the amount the company was taking me to court. The card she said started with XXXX and ended with XXXX. She told me to check my credit report to find all the documented information there. I just pulled up all three credit reports and there is no information for this card or company listed on my records. The only other thing I would get out of her was that the representative at the company making the charges was XXXX XXXX. The number for this company is XXXX. This seems like a scam and I would like to stop them from contacting me any further.
Company Response:
State: CA
Zip: 95240
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Someone is using an address to use my credit and theyre not paying the bills and its reflecting on my credit score and its reflecting on the amount that I owe. I am sick and tired of this. Theyre using an address that I live that 30+ years ago. Also someone use a different name using my identity and ran a huge bill up over XXXX some dollars and I have no idea what theyre doing with the other address. This is really frustrating and it needs to be fixed as soon as possible.
Company Response:
State: PA
Zip: 166XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: So basically, I bought a car around XXXX and i couldnt afford it anymore becasue i had financial trouble so i talked to XXXX XXXX XXXX XXXXXXXX about my options and they said i could sell it to get the most out of it and i would be left with a loan amount to pay off. SO i had 2 offers for around {$16000.00} and they said to me that those offeres where too low and they could get more for the car and wouldnt allow me to sell but to give it to them voluntarily to sell it, When i did XXXXXXXX XXXX marked my credit as a repossesion and i waited a month and called and they had no information and every couple of weeks i would call but they had no answers and i asked about the credit information and they couldnt asmwer that either, so after months and months maybe 3 or 4 i called and they told me they sold the car and i was left with about {$7500.00} to pay off in a loan, i didnt have any money to pay so i havent paid it and i asked more any other options and they said no. I asked about my credit why does it say i have no late payments and a repo on it, and they cant answer my questions and I feel like they took way to long and the processes want handled correctly and the information i have on the account isnt right, please anyhting you can do to help me i would appreciate it so much, i am XXXX and married and im trying my best to start our life and this is really preventing me from getting a house if i am being honest and i really just need some help. my number is XXXX. Thank you for anything you can do for me
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A