Date Received: 2021-09-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them form all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : 1. Identity Theft Chapter XXXX Bankruptcy Case Number : XXXX This is not mine. 2. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. 3. Identity Theft BRCLYSBANKDE Account Number : XXXX This is not mine. 4. Identity Theft XXXX Account Number : XXXX This is not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10456
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX I received a call from XXXX XXXX from Barclays bank asking me when I was going to make my credit card payment for the previous month, which she said was due on XX/XX/XXXX. I said that I didn't understand because I always pay the bill when I get it. So, I said maybe I never got the bill? However, I had also signed up for alerts from their website to notify me if a payment was due and I never got a notice of any kind. She then said that they had a problem on their website and that the alert notices for all accounts were lost and I would have to go reset it again. I said let me look online and I logged into my account with her on the line. I saw that there was a balance due from the XX/XX/XXXX statement, so I made an immediate payment, as well as a payment for the new bill which would be due on XX/XX/XXXX. At that time she took off the late payment fee, but not the interest charges. After hanging up, I went to go check my credit card records and I saw that I had already paid the XX/XX/XXXX statement at Barclays website on XXXX and I was given the confirmation number XXXX when I paid the bill. So, I called Barclays back and the person who answered was, once again, XXXX XXXX. I explained that the bill was not overdue because I had already paid the bill on XXXX and I gave her the confirmation number. She then said that the confirmation number was meaningless because they had a problem on their website and that I should have known that the payment was never taken out of my account. I then said that I assumed that if I got a confirmation number from their website then it is their fault if their system didn't work and she should make sure that my account is not reported as being late in any manner and that she should take off all of the interest charges. She agreed and said she would do so. The interest charges were removed and I assume that she took proper steps to make sure that my account was not flagged as being late, due to their website problems. That seemed to be resolved, but about a week later I got my new statement, the one that was due XX/XX/XXXX and I noticed another problem. I am supposed to get XXXX XXXX miles for my account purchases each month and I noticed that there were quite a few transactions on that statement that were not credited for miles. My total purchases were for {$1500.00} and rather than getting XXXX miles, I was only given XXXX. Therefore, I was shorted XXXX miles. That day ( XX/XX/XXXX? ) I went online to my credit card account in Barclays and sent an email in the : contact us '' section to inquire about the problem. No one ever answered me. On XX/XX/XXXX, I called Barclays to inquire about the problem. The rep I spoke with told me that they had been having major problems with converting their XXXX XXXX card website to a different format ( evidently, I was a victim of those problems! ). She was communicating with a supervisor by text while talking to me and they were not able to fix the problem. At that time she created a case # XXXX and said I should hear back shortly. It has now been XXXXx days and there hasn't been a word from Barclays about fixing my problem. I have wasted at least two hours on the phone with this company to to fix these problems that are no fault of my own. I would appreciate your help in getting this company to fix its problems and get me the Aadvantage miles that I am owed for my purchases. And, I would also like to say that I doubt I am the only Barclays customer to have this problem. I would assume that there are hundreds, if not thousands, of XXXX XXXX MasterCard customers who have had problems similar to mine. Very few will take the time to write a formal complaint, but I think you should be made aware of this situation of terrible, and what I would consider " deceitful, '' customer service from Barclays bank. Please let me know if you need any more information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33021
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I charged an order and made a down payment of {$4400.00} using my Barclays Mastercard for new windows with the merchant ( XXXX XXXX XXXX XXXX ) on XX/XX/21. The merchant informed my contractor ( who I hired to install the windows ) on XX/XX/21 that the company would not complete the order because the windows that I ordered could no longer be manufactured. ( See enclosed email from their sales representative, XXXX XXXX dated XX/XX/21 ). The contractor informed me on XX/XX/21 that the merchant could not complete the order. I contacted the merchant that same day and they offered to provide a different type of window that would need to be modified prior to installation. I declined and requested a refund. The merchant then agreed to process my request for a full refund on XX/XX/21 ( as documented in the enclosed email string ). The merchant later informed me on XX/XX/21 that they would begin to process the refund ( noting that it could take up to 30 more days ). The merchant, however, never processed the refund. After waiting over 30 days, I tried to contact the merchant again but they did not respond to my emails or phone calls. I submitted a dispute of the credit card charge to Barclay 's on XX/XX/21, was assigned a Case ID ( XXXX ), and was issued a provisional refund of {$4400.00} by Barclays. Barclays informed me on XX/XX/21 that they reversed the refund based on their ( false ) conclusion that I had canceled the original order, rather than understanding that it was the merchant that canceled my order. I sent additional documentation to Barclays on XX/XX/21 that included copies of the email communications between me and the merchant. I talked to a Barclays representative ( XXXX ) on XX/XX/21 and was informed that the claim would be resolved within 90 days. Barclays informed me on XX/XX/21 that the claim could not be resolved through the dispute process because they were outside the permitted timeframe. My concerns are that : 1. The merchant ( XXXX XXXX XXXX XXXX ) did not refund my down payment as promised after they discovered that the windows that I had ordered could no longer be manufactured. This should be resolved by Barclays Mastercard, since the merchant failed to process my refund. 2. Barclays Mastercard took 4 months to review the documentation for my disputes and then told me that they could not assist me with obtaining credit to my account because " We are outside of the permitted timeframes to continue this claim through the dispute process. '' Barclays was outside of the permitted time frames because they did not process my dispute in a timely fashion. Thus, I think that Barclays Mastercard has an obligation to process the credit to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I initiated a balance transfer from my XXXX XXXX XXXX XXXX XXXX Credit Card to my Barclays Frontier Airlines Master Card to take advantage of a zero percent APR offer. The transfer had not been completed within 7 days so I contacted Barclays to ensure everything was being processed. After verifying the account information the representative with Barclays informed me that everything was correct and that I needed to wait 15 days for the transaction to be complete. The transfer had not been completed after waiting the 15 days so I followed up with Barclays again. This time the agent said that they had transposed some numbers on the account and needed to update the information. I was told that the transfer would be completed within seven days. The balance transfer was not completed after waiting the 7 days that the agent said it would take so I followed back up. At this point, I spoke to a manager who informed me that the request for account information update had not been processed and it would take another two weeks for that to happen. I informed the manager that I no longer wanted to do the balance transfer because Barclays had not followed through with resolving this issue. The manager told me that the transfer would be canceled and the charge would drop off my card in seven business days. The charge was still on my card after the additional seven business days so I spoke to another manager at Barclays. I was informed that this was still under investigation and they could not give me a date as to when the charge would be removed from my Credit Card. Timeline : XX/XX/2021 - Transaction for Balance transfer of {$950.00} posted to my Barclays Master Card XX/XX/2021 - A Balance Transfer Fee of {$19.00} was charged to my Barclays Master Card Approx. XX/XX/2021 - XX/XX/2021 - I contacted Barclays and was told to wait 15 days after the transaction was posted to my acount. Approx. XX/XX/2021 - Contacted Barclays and updated account information. I was told this would post in 7 days. Approx. XX/XX/2021 - Contacted Barclays and said I would like to cancel the transfer after learning that the change in information had not been completed. I was told that the transaction would be off my account within 7 days. XX/XX/2021 - Contacted Barclays and was told that the transfer was still under review. The request to cancel the transfer had not been processed and that it would be reviewed. Problem : The original {$950.00} that was to be transferred from XXXX XXXX XXXX XXXX XXXX is still on that account accumulating interest. A new balance of {$950.00} + {$19.00} Balance Transfer Fee was posted to my Barclays credit Card on XX/XX/2021. My Credit report was updated to show a balance of {$960.00} on my Barclays account in addition to the {$960.00} on my XXXX XXXX XXXX. A minimum payment of {$29.00} towards the {$960.00} that was not transferred to my Barclays account is due on XX/XX/2021.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80524
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I used a Barclay credit card check. On XXXX Barclays declined a check I wrote in the amount of XXXX to XXXX XXXX. The check was within the parameters of my credit limitations/ The check was intended to retire a debt on my wife 's XXXX XXXX account during a XXXX interest period. The result of the declined check has caused : A late payment charge of accrued interest of XXXX. I had difficulty understanding the customer service representative due to background noise and her heavily accented English. She did indicate there wasn't a reason for the declined check and I think opened case # XXXX. we have been damaged us considerably and I need Barclays to solve this problem ....
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: To whom it may concern I do not recognize this Barclay Bank Delaware inquiry that showed up on my credit report a couple of days ago
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was the victim of a credit card scam XX/XX/2021, involving XXXX and Barclays. On XX/XX/XXXX, by registered mail, return receipt requested, I sent both companies the police report, screenshots of fraudulent computer interactions, and a narrative of my trauma, attached below. XXXX immediately removed the charges and cleared all debt, but Barclays continues to deny my claim. I had spoken with Barclays XX/XX/XXXX, XXXX ( XXXX ), XXXX ( XXXX ), XX/XX/XXXX ( XXXX ), XXXX ( XXXX ), XXXX ( XXXX ), and XXXX ( XXXX, XXXX ), XX/XX/XXXX ( XXXX ). I received inconsistent, unclear information during these calls, and other times was kept on hold for up to 75 minutes and never spoke to anyone. On XX/XX/XXXX I received a letter from Barclays, dated XX/XX/XXXX, which denied my petition for dismissal of {$5700.00} in fraudulent charges, and stated I owed the original amount plus interest and penalty fees. Friday, XX/XX/XXXX I finally reached XXXX, who scheduled a call back for me and at XXXX XXXX. I spoke with XXXX who said by mistake they had scanned my documents but never forwarded them to a supervisor for review, that my case had been closed and was unable to be re-opened, but that she would send my information to a supervisor. XX/XX/XXXX I received a letter denying my claim. XX/XX/XXXX I filed complaints with XXXX, XXXX, FBI, FTC, and XXXX. On XX/XX/XXXX I received a barely intelligible voice mail from a woman with " the executive office at Barclays '' who said she would call me back, but has never followed up with me. I filed a complaint with the Louisiana Attorney General on XX/XX/XXXX. Today I received a billing notification from Barclays that I owe {$5900.00} by XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: XX/XX/2021 I received a charge I did not recognize on my account. I reported it to Barclays fraud department for my uber credit card, and they took the charges off. Then, at some point in XXXX, they posted the charge back onto my account without informing me whatsoever. In XXXX I received an email that I had outstanding balances on my account, as well as late fees for overdue payment. I then received a letter in the mail in XXXX that Uber was investigating the case. I should not be responsible for fraudulent charges, nor should I be responsible for late fees on balance I never knew I had
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am disputing a charge with my credit card company in the amount of {$120.00}. I made the dispute onXX/XX/XXXX and to date, they have still not made a temporary credit on the account while they investigate. I have called numerous times trying to get an update and no one can provide me information. I have asked for a manager to call me back and they do not. I have followed up with supporting documentation via fax and still no responses by Barclays Bank. They are not handling as they should.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18940
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2021, I noticed an XXXX charge that posted to my credit card account on XX/XX/2021, totaling {$340.00}. Since we did not recognize the charge, my wife and I reviewed our shared XXXX account and did not see an order that matched that amount ( see attached file " XXXX Order History '' ). I immediately contacted XXXX on the phone ( see attached file " XXXX Customer Service '' for evidence of the call ). The XXXX customer service representative found the transaction and stated that someone else ( possibly named XXXX ) logged into their XXXX account, made the purchase using my credit card, and then shipped the item to their address. I informed the XXXX customer service representative that this was not a transaction that I authorized, and she stated they were suspending the offending account where the purchase was made. I received an email ( see attached file " XXXX Account Specialist '' ) from XXXX later that day stating " Thank you for confirming that the charges to your MASTER CARD ending in xx were unauthorized. We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution. '' I followed XXXX 's advice to contact my financial institution ( Barclay ) to inform them of the fraudulent transaction. They immediately cancelled the credit card, sent a new one, and reversed the charge. On XX/XX/2021, I noticed that the charge was back on my account. I contacted Barclay, and they stated that the fraud department determined this was a valid charge simply because I have " previously done business with the merchant ''. This is not an acceptable response as they could not provide documentation that they made any attempt to communicate with XXXX to get more information about the order. I expect my credit card issuer to provide the appropriate protections and conduct a thorough investigation before closing the case as it would be extremely clear that this was a fraudulent transaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 911XX
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A