Date Received: 2021-09-21
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: XX/XX/2021 I recieved a new XXXX XXXX XXXX. The account at XXXX XXXX was closed. Somehow XXXX had the wrong telephone number for text messages, phone number XXXX, my daughters number. When I attempted to change the number, the web site would not allow the change even though I confirmed my information. Cell phone XXXX When I call the relationship manager, I get put on hold for an extended amount of time, and am getting no answer. I do all of my banking and credit cards on XXXX and online. This is not o ly an inconvience, but it could allow others access to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97233
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: XXXX ended their credit card contract with XXXX XXXX and entered a new one with Barclays Bank. Barclays sent the new card with instructions to activate it on XX/XX/XXXX. I have been unable to activate the card online, because Barclays can't verify my information. I can't register for a Barclays online account for the same reason. I've called two different customer service numbers to get help. On XX/XX/XXXX, I was on hold for 46 minutes before I hung up. Today, XX/XX/XXXX, I have been on hold for 1 hour and 30 minutes, and no one has come on the line. Barclays does not have a chat that I can find. I can not email them because they can not verify me. Barclays has an IVR system that does not tell callers how long the wait will be, does not offer a call back system, does not tell callers where we are in their hold queue. I contacted XXXX today for help. They are aware of the delays, but they can not give me any other information about this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: No one will answer me after waiting on hold for 1 1/2 days. I can not get into my account online and I am getting an email stating I need to call a number immediately if I did not ask for/change my status.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: The XXXX XXXX Visa credit card was changed to Barclays Mastercard. I have been trying to set up an on line account so I can pay the bill but haven't gotten a reply from them so I can access my account and I have been waiting two hours to speak to someone to help me. I thought my account was paid when it was with XXXX but they took the XXXX information on line down and when I did manage to open an on line account with Barclays I see it was not paid and they have added a late fee to what I owe and now they are not sending me a code so I can't enter my on line account and pay my bill. Their phone number either has recordings which don't understand what I am saying or hours of wait time to talk to customer service. I want to pay my bill and cancel this XXXX card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 025XX
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This account is showing as a closed account with XXXX balance on the system. However, this account keeps being run through all three credit bureaus as an active account. As a result my credit score is Lowering not only for this but multiple collections on the same account but for different amounts. This account has aged out and shouldnt even be on my credit report. This is an extremely old account. This company is saying they just found me. Ive lived at the same location since 2010. This account is marked as a charge off and I shouldnt still be penalized for it as an active account. Im being severely hurt by multiple reporting for the same account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: My XXXX XXXX VISA card was transferred to Bacalys bank. I never received my new Barclays XXXX MasterCard in the mail. I tried calling Barclays customer service at XXXX but was unable to speak with a Customer Relationship Agent. I called several times and was put on hold for 45 minutes each time. I fear my new credit card is lost and it will be used by an unauthorized person. I have not activated the card as I have not received it. My account ends in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33445
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I am a victim of identity theft. I lost my bag and now I am receiving a bank statement I did not make. Someone who has taken my things took advantage of and made this fraudulent account under my name. The fraud was opened on XX/XX/2014.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11218
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I am a victim of identity theft. I had this police report before where I left my left open in a public place then I lost my bag with my cards and Ids inside it Someone who has taken my things took advantage of and made this fraudulent account under my name. The fraud was opened on XX/XX/2018 with an amount of {$24000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: XX/XX/2017 I asked the company to closed my account and If I could return such merchandise. They refused to take back the product, but let me close my account. But, I began to receive more interest and hiked payments. I called again to speak with top management and they refused to help. So, I filed a dispute with XXXX. No, results. They still were charging me money. And, still doing so. My status is Closed /Never late, but this company refuses to stop charging me. It started XXXX it's now XXXX. please help. Company Barclay 's.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I joined the website XXXX for travel related purchases ( air travel, hotels ) and at their suggestion got a XXXX Visa Rewards credit card from Barclay 's doing business as XXXX on XX/XX/XXXX - in order to get VIP Gold status at XXXX which offers special discounts, promotional pricing and other benefits when making purchases through XXXX. I verified with XXXX support first that I was applying to the right company and website. I did not get the promised VIP gold status on XXXX and after many hours of messages and phone calls they concluded that the card from Barclay 's was not a XXXX XXXX Visa ( despite saying so on the card and documents that Barclay 's sent me ) and this would have to be fixed by Barclay 's. So I contacted Barclay 's support, by text phone and at their direction, through their website 's Message Center, and have tried for some time to get resolution from them, but keep getting delayed. The whole process started in XXXX, and my original goal was to purchase tickets and book lodging for a trip in XXXX as I have told everyone, so at this point I need assistance from you in getting the benefits I am entitled to, which were my only incentive for doing business with Barclay 's in the first place. Here 's the time-line : XX/XX/XXXX - Texted XXXX supplied to confirm that the XXXX Rewards Visa was legitimately connected to XXXX and Barclays XX/XX/XXXX Texted Support because VIP status wasn't gold. Told to wait 24-48 hours. XX/XX/XXXX Texted Support again. Told to wait 24-48 hours. Objected and was given Customer Support phone number. XX/XX/XXXX phone call XX/XX/XXXX third text told to contact barclays XXXX Message to Barclays explaining situation. Given phone number and told to call. XXXX Phone call to Barclays. Case was opened. Told to use online secure message center with case number. I did so. XX/XX/XXXX still no response so I messaged them to follow up. XX/XX/XXXX response from Barclay 's saying XXXX days until next response I also can supply screen shots for the original offer of VIP Gold status and for several stages of these communications.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98125
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A