Date Received: 2021-09-24
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/XXXX I was approved for an XXXX XXXX co-branded credit card from Barclays. I pay an annual fee of {$490.00}. To this day, I have still not received most of the promised benefits that includes : - Gold status with XXXX- An email that allows me to receive up to {$500.00} off of up to 4 tickets - XXXX Bonus Miles ( after spending $ XXXX, which I did in first month ) The miles DO show up in my credit card account and the membership is showing as linked on the credit card website, but none of the benefits are showing on XXXX. I have contacted the Barclay team through their messaging site 4 times ( on XX/XX/XXXX and XX/XX/XXXX and XXXX and XX/XX/XXXX ) and have called and spent many hours trying to have this resolved and they continue to promise this will be resolved, but it is not. Often I am pointed to speak to XXXX, which I do, and they direct me back to the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98034
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Since XXXX of XXXX I was put on a payment plan with Barclays due to financial hardships. My payment amount due is XXXX per month on the plan. Every since I have been on the plan I have been having payment issues with Barclays where two payments have been taken out for a couple of months and then one payment had to be returned for that month. Instead of the incorrect payment being back out it was deducted from the monthly payment amounts which then reflected the incorrect payment for that month. The XX/XX/XXXX statement and XX/XX/XXXX statements have my total payments as XXXX when it should be XXXX for both months. This means XXXX of my payments for both months was not recorded. I am owed XXXX in payments. Where did that money go? I am afraid I will keep getting cheated out of my payments every month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10037
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I opened a new Barclay XXXX XXXX credit card under a promotional offer. Based on this offer, after my first purchase using my Barclay XXXX credit card, I will receive XXXX bonus miles. However, Barclay 's partner XXXX XXXX all the sudden closed my XXXX account without any legitimate reason. As such, so far I have NOT received the XXXX bonus miles per the promotional offer. Meantime, I can not access my XXXX account either. Since I have NOT received the XXXX bonus miles, I request Barclay to post the equivalent {$600.00} statement credit to my Barclay credit card account instead.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: We had an XXXX credit card through XXXX. It was a good experience. The XXXX cards were all moved to Barclays. Barclays practices and customer service are unacceptable. I had to call them three times - each time the wait was over 90 minutes. I was told we would not get a bill from Barclays before the first payment was due ( this seems to be a deliberate attempt to increase chance of late payment fees and higher interest charges ). I tried to set up an online account to pay the card, but I continue to get this error message " We're sorry, but for security reasons online access to your account is unavailable. Please contact Customer Service at XXXX. '' When I called that number, they did not even ask what my question was, but just told me that I called the wrong number and put me in the hold pattern again. Then, after 95 minutes on hold, they just dropped the call. This is terrible service and those who do not jump through extra steps will get extra charges. Most of XXXX members are older and this seems to be a targeted attempt to take advantage of them/us. I did call XXXX to share my experience. I am not asking for any action on my account. I will cancel the card after I can figure out how to pay the transferred balance. We do not want to be held accountable for any charges that are incurred because of their business practices. I think Barclays should be held accountable for these business practices, and other consumers should be aware. Thanks for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75048
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: In 2013 my wife and I went to a resort called XXXX XXXX in XXXX. I already had a time share with Wyndham resorts which I still currently own. A salesperson at XXXX XXXX XXXX, during a presentation, led us to believe that XXXX XXXX would buy out current contract with Wyndham Resorts which was completely fraudulent. We had to open up credit card with Barclays Bank Delaware ( Barclaycard ) to facilitate transaction. Upon return I found out that the claim of buying out my contract was fraudulent so I contacted Barclays and sent them handwritten note from salesperson XXXX ( no last name ) to that fact. They did not investigate and turned account over to collections. I retained an attorney who on my behalf threatened to file suit and they agreed to discharge debt. I attempted to file suit against XXXX XXXX in XXXX, but, since international, decided not to pursue. I always have had excellent payment records but for this. I believe Barclays did not take the fraudulent claim into account and did not investigate because of their affiliation with XXXX XXXX. Since account has been discharged without prejudice I would like these late payments to be annulled from my credit and my good credit should be restored.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: my XXXX credit card formerly issued with XXXX a visa card has been switched without my permission to the worst credit card company with the most unprofessional customer service. BARCLAY BANK never sent me a new card as per the agreement and the notification i received by mail!!! ..8 hours..5 phone calls had to leave my XXXX XXXX mother with a neighbour! ..my mother has received her card..an extra was given in my name..i am supposed to be receiving my own replacement card!!!!! i tried to register the card my mother got in my name..it is not working!!!! ..BARCLAY NEEDS TO BE MORE RESPECTFUL OF PROSPECTIVE CUSTOMERS! I WANT MY OWN CARD AS I HAD WITH MY XXXX XXXX CARD!! EITHER WAY..NO DEALING..NO RESPONSE..UNABLE TO REGISTER THE CARD MY MOTHER RECEIVED AS AN AUTHORIZED USER!!!. issue me replace my visa/XXXX with a credit card in my own name!!! ..i do not want to be an authorized user! i want a new cards in my name..only! you have no idea how frustrating and aggravating this is! i never miss ANY CREDIT CARD PAYMENTS! HAVE AN EXCELLENT CREDIT SCORE! 1 ) I WANT A NEW REPLACEMENT CARD FOR THE ONE DID NOT RECEIVE! i want to register it online so i can pay any charges that are incurred... i curse the day chase switched it's XXXX card to these numbskulls! ..i am considering legal action against BARCLAYS! ..please intercede on my behalf! i would have a better chance of talking to XXXX with a XXXX XXXX than these uncaring selfish idiots! they knew this was happening -- get more customer agents! ..please get in touch with BARCLAYS let them know that i did not get my own card!!!!!!!!!!!!!! thank you j. senning.see how you or anyone else would like to be on hold for 9 hours!!! i have enough to do... i do not need this unprofessional behaviour from a bank issuing this credit card..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11003
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have made contact with Barclay 's Bank on several occassions via telephone or written correspondence and they continue to give me conflicting information. I am not sure that my request to remove the negative reporting has ever been investigated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2021-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I opened an XXXX XXXX XXXX XXXX through Barclays in XX/XX/XXXX ( approved on XX/XX/XXXX ). I made some intitial purchases and logged into the online account management system. A week or 2 later, I attempted to set up and schedule my first payment. It asked numerous questions, I assume to confirm my identity, but I was unable to recall all the cars I've owned in the last XXXX yrs apparently, and it locked me out of my online account. I called the number it showed and was placed on hold for over 30 min. I called a different day/time, same thing. I did this multiple times, waiting over 3 hrs cumulatively on hold. I finally called different numbers and pressed 0 a lot, and was able to reach someone, they said they were unable to help me. I said I simply wanted to make my payment, they stated they could not process that, and I'd have to wait on hold for the online security department. They placed me on hold for over 30 min. Since then, I have tried calling multiple times, all to no avail. They can't have someone call me back. There is no way to email. So, I've sent a letter, by regular USPS to their complaint department. I don't know what else to do. I typically pay my balances in full each month and just want to pay my bill. It is now past due, and I'm sure they are charging fees and interest. I was able to reach someone today and she said the same thing. They can't help me or process my payment, she said she couldn't even closed my account when I asked for that today! She placed me on hold again for the security department - I waited over 30 min again. I'm a XXXX and have kids, I don't have time for this. I just want to pay my bill and get into the account moving forward or close it and no one there will help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75088
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have the JetBlue mastercard through Barclay 's and enrolled in autopay that normally goes through on the XXXX or XXXX of the month. On XX/XX/XXXX, I was reviewing my bank account to ensure all direct payments were made and sufficient balance remained, no transfer to Barclaycard was evident. I logged into my online jetblue/barclay portal on XX/XX/XXXX and found that I had a {$29.00} late payment fee charged. I immediately paid the full balance as of the last statement cycle. I then called Barclay 's and after a long time on hold, was told the problem was on their and and that the late fee would be removed ( it was ). I don't think anything else until XX/XX/XXXX when I find that my bank account has now had 2 withdrawals for the full balance, causing my balance to fall too low to cover needed payments. I called Barclay 's and was told they best they could do was send a check within 7 business days. Upon speaking with a manager, I was told he would try to expedited this delivery time, but that ACH would not be an option. Will update with actual time money was not in my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02116
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem with customer service
Subissue:
Consumer Complaint: My Credit score is XXXX My credit card # XXXX XXXX XXXX XXXX Exp XX/XX/24 Had this card for 4+ YEARS. ALL OF TRANSACTIONS ARE BEING REJECTED BY BARCLAY 'S BANK, OVER THE PAST 30 DAYS. I HAVE PAID ANY AND ALL XXXX BALANCES IN A TIMELY MATTER. I HAVE SPENT OVER SEVEN ( 7 ) HOURS ON THE TELEPHONE TRYING TO RESOLVE THIS MATTER SPEAKING TO THE SUPERVISORS ON DUTY. THAT ASSURE ME EVERYTHING HAS BEEN RESOLVED ONLY TO HAVE MY NEXT PURCHASE REJECTED. BARCLAYS BANK IS A BANK THAT CAN NOT BE TRUSTED. )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 949XX
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A