Date Received: 2021-09-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: May 0f 2021 I received a 0 % balance transfer offer from Barclay's/Frontier Mastercard . On XX/XX/2021, I used one of the promotional checks and made it out myself to deposit in my bank account. The check was returned NSF. Barclay's/Frontier charged me a return check fee of {$26.00}. I am disputing this fee. I contacted Barclay's/Frontier several times concerning this issue. I was informed by reps from Barclay's/Frontier that the promo check that i deposited was from a " closed account '' and that the return check fee I was issued is a valid charge. My account is open, in good standing with an available credit line of {$23000.00}. The check that was deposited was for {$18000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2021-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-08
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I got my Barclays ' XXXX XXXX XXXX Credit Card application from XXXX XXXX Stewardess on my return trip from XXXX XXXX to XXXX XXXX XXXX XXXX. I filled and sent my application in around XXXX XXXX, 2021 and got no replied answer. Later, Barclays sent me a letter to ask me to certify my citizenship in their supplied return envelop. I didn't find any return envelop but replied with my personal envelope, On XX/XX/2021, Barclay sent me another mail to ask me to call XXXX in 30 days to verify information listed on my application. If I didn't call in 30 days they will be unable to consider my application. I called on XX/XX/2021 around XXXX ET to that number. It put me on hold for more than one hour without any answer. I called again on XX/XX/2021 XXXX ET and left with my phone number. Someone answered and asked my SSN and DOB and then put me on hold for 45 minutes, then another agent answered and asked my SSN and DOB again and told me that he couldn't open my application and put me on hold for more than one hour. I guessed that Barclay didn't like to approve my application of credit card but couldn't find any problem with my application. I got excellent credit score about XXXX. Barclay just tried to discourage my effort to get the credit card. My phone number is XXXX. My email is XXXX. FYI my application No : XXXX and my name is XXXX XXXX XXXX. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76210
Submitted Via: Web
Date Sent: 2021-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Greeting XX/XX/2021 We called XXXX AND XXXX XXXX XXXX XXXX, to find out about an engine. The price was {$3400.00}, {$500.00} for deposit, plus an additional {$75.00} for the core deliver date was XX/XX/202. XX/XX/2021 not delivery XX/XX/XXXX, got a call from XXXX stating that the " the terms had been changed, now the core value had gone up for {$500.00} '' I asked them to cancel the order and the gentleman said, " I just lost my money '' Barclays XXXX is favoring merchant, and never called me or requested additional information. I opened the case again and they still favor the merchant. As per Merchant, I refused to accept deliver of the engine and pay the remaining balance, the engine was never deliver. I never changed my mind, the change the terms increasing the core value. Never was disclosed in any way, verbally, email or mail that deposits are non-refundable. I never received a receipt from XXXX XXXX XXXX XXXX XXXX XXXX, in their website weeks later I found that they a Credit Card Authorization Form which I never filled out. I would like for you to know how My Credit Card Company " Barclays '' handles their customer complaint and let people steal money from the consumer. I got charged {$500.00} for not reason and this company make {$500.00} for not doing anything. Best regards XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28227
Submitted Via: Web
Date Sent: 2021-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On or about XX/XX/2021, Barclays closed my Account No. XXXX. On XX/XX/2021, I called Barclays to get my reward balance of {$32.00}. Barclays refused by imposing minimum redemption requirement of {$50.00}. Barclays chose to close the account for non-activity ; I should not be forced to use my credit cards if I do not want to!! Furthermore, it is unfair for a financial institution to impose the minimum redemption requirement on a customer, especially on the purchased that were made months or a year ago and rewards were fully earned.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I do not recognize or authorize these inquiries. pursuant to 28 USC 1746 ( 1 ) I declare ( or certify, verify, or state ) under penalty of perjury under the laws of the United States of America that the foregoing is true and correct. Executed on XX/XX/2021. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85035
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Hello. When I applied for Barclays JetBlue Business Credit Card, points offer was XXXX sign-up bonus, ( XXXX bonus points after spending {$1000.00} within the first 90 days, and additional XXXX bonus points after spending a total of {$6000.00} on purchases within the first 12 months ). I have a screen shoot of my application that has date on it ( see attached ). I got first part of XXXX, but not the second one. I've called numerous times and opened up a case # XXXX to get 2nd XXXX point, but nothing has happened. It's been going back and forth with emails and promise of a phone call. Please help. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90660
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-06
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: My complaint is regarding a recent system update that went wrong at Barclay Card and the strong inconvenience and embarrassment this had. Most importantly, it left my son stranded at college without the ability to get groceries ( which is even more frustrating and concerning, as the card is a rewards card, where the rewards are used to save money for college ). My intent is to alert the CFPB to a Know Your Customer issue and a potential Unfair Deception Act or Practice ( UDAAP ) issue that Barclays is having. My card and my husband 's card was declined multiple times ( 5x ). We thought this odd since we pay our balance in full each month. I called Barclay 's on XXXX and was told that 1 ) the card was blocked because of a XXXX verification that was needed and 2 ) Barclays had sent me multiple requests to validate information but as a result of me not responding the card was blocked until I could verify the information. For the first item, I provided the verification information during the XXXX call ( I've been a customer since XXXX and nothing has changed at all with my information ). The representative told me to call back the XXXX department on Monday ( as they are closed on weekends ) to make sure that the verification went through, as it could take 7 - 10 days to process. Regarding the multiple letters, I expressed that I had not received any letters asking for my information. The agent could not identify any letters that were previously sent. On Monday, XXXX I checked my email and saw that Barclays did send one email on XXXX referencing previously sent verification requests ( of which I received none through the mail or email ) and that they were blocking my account. That email contained a link to verify my information. When I clicked on the link, it took me to my online account ( which is not showing that my card is blocked ). There were no messages on line or link to update my information. Nonetheless, I went into my profile, clicked edit, did not change anything ( as it was accurate ), and clicked submit. I also called the XXXX department on Monday. After being on hold for 1 hour and 10 minutes, I hung up and called customer service. I spoke to an agent named XXXX who told me 1 ) my account was not restricted / blocked, 2 ) I still could not use the card because there is a XXXX system update that went wrong and customers can't use their card, 3 ) multiple customers are impacted, 4 ) she had no timeframe on when this would be fixed, 5 ) there is no way for me to tell when the account is unblocked except to try it at a merchant to see if it is declined. It's important to also note that, given that the card 's purpose is a XXXX savings reward card, this is the card I provided to my son who is at college to purchase groceries, etc. Not only is Barclays having a problem with their XXXX system, I feel that blocking the usage of my account for an extended, undefined timeframe for something that I didn't receive sufficient notice about, raises to the level of a UDAAP concern. As a customer, I have a reasonable expectation that I can utilize this card as long as I abide by my customer agreement ( e.g., pay the balance ). Thank you for your consideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23112
Submitted Via: Web
Date Sent: 2021-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a debt with Barclaycard which was settled with them In XXXX of XXXX. In XXXX, XXXX and XXXX of XXXX, Ive attempted to get them to correct their reporting and each time they correct a small part of it, only to have it reappear on my report weeks later. This is an egregious disservice to consumers and shows XXXX has no desire to ensure the proper reporting of financial data, which can ruin peoples lives.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33166
Submitted Via: Web
Date Sent: 2021-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: There is a late pay listed for the month of XXXX, 2018 The payment was made on time. I called the creditor to discuss my issue at the time and made payment as promised I have tried to resolve this issue with Barclays in the past but was denied. Please note my prior history there has been no other late pays in the several year history of the card. I have always paid my bills on time. I am certain I paid the XX/XX/2018 bill on time Thank you for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48207
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A