Date Received: 2021-09-26
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: We have a XXXX XXXX XXXX credit card with hundreds of thousands of points. We find it virtually impossible to use our copious points to book travel. Yesterday we were locked out of our account ostensibly because our account number, member number and password do not match their records. I have spent hours going through all of their online options to fix this but find nothing. You must be able to log in to do anything and I can't log in. None of the preprogrammed options address our problem. If you try to call them you get a preprogrammed message that says they will call you back but they never do. I was able to reach a human being on a number associated with our local airport but he could not help me because our account access is locked. Now I can't find a way to unlock our account. I just want to find a way to use our miles and change to a different credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 857XX
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I was signed up for auto payment with Uber credit card by Barclays. They are supposed to automatically withdraw my payment every month. They turned off the autopay without telling me. I paid in full one day late. When I chatted with them, they assumed responsibly, telling me they had a computer problem and turned off the autopay for everyone. I asked them to remove the {$29.00} late fee. They said it would be removed when my payment posted. My payment posted and its still there. Ill probably get it removed, afte a hassle but how many millions in bogus fees has this glitch earned the company? Someone should protect consumers from fraud like this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22207
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, when I opened my statement period XX/XX/XXXX to XX/XX/XXXX I was upset to find 2 bills amounting {$1000.00} and another amount of {$1000.00} descriptions XXXX XXXX and XXXX XXXX with telephone no XXXX. Money taken from my credit card.Barclay/XXXX XXXX MasterCard . First thing I did is to call my bank and inquired such transactions. My bank said not to worry they will reversed the entry on my statement while they are investigating and at the same time called XXXX XXXX to inquired with such transactions. XXXX XXXX just said the money was taken in cash. That is all XXXX XXXX told me. I feel reluctant when Barclay/XXXX XXXX said not to worry. But then my statement from XX/XX/XXXX to XX/XX/XXXX I was rebill back by my credit company Barclay/XXXX XXXX MasterCard I insisted to them I did not make that transactions and I am not willing to pay. The Fraud Department Barclay/ XXXX credit department told me to go to police station and file an incident report and then submit the report to XXXX XXXX XXXX I did followed the bank advices. When I got the incident report from the police stations I called XXXX XXXX asked their fraud Department address but their respond to me is that from police station the police must call us directly to discuss the issue. UNFORTUNATELY the police officer said, we DONOT work that way. Just send the hard copy to XXXX XXXX. I called XXXX XXXX but will not accept hard copy report and the fraud Department have said the transaction was authorized by XXXX to pay the 2 {$1000.00} transactions. Today I mailed a hard copy of incident report to XXXX in a registered manner.XXXX XXXX case no. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60076
Submitted Via: Web
Date Sent: 2021-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I used XXXX XXXX XXXX 's bill payment service to pay barclays business credit card. At this time my bank account was though to be hacked. As such they put a hold on all payments. Barclays is now charging a {$39.00} return payment ( XX/XX/2021) for that attempted payment. I tried calling twice to discuss the unique situation with no solution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11379
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Unauthorized transactions XX/XX/2021 {$1000.00} Merchant XXXX XXXX XXXX XX/XX/2021 {$580.00} Merchant XXXX XXXX XXXX Tried to dispute on credit card website and electronically completed dispute form will not submit. XXXX XXXX XXXX Tried to call credit card company. Message for dispute department says is closed. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I'm writing you regarding my credit card payment and the error that has occurred to reporting my account. I was notified that the auto pay system rejected a payment that was made on the banks end. I spoke not only to Barclays Bank but also my bank in order to get this issue resolved. The customer service representative that I spoke to transferred me to different agents and they did not assist me in getting this unfair and error on my account resolved which resulted in not only in an unfair, unjust and incorrect reporting of a 30 day late payment to my credit files with XXXX, XXXX and XXXX. I have submitted a dispute with my bank whom processes payments to Barclays Bank to with a formal letter of resolve and proof of the error is attached for your review. In addition, I have also corresponded with the respective agencies and Creditors listed within this complaint. Im requesting you to handle this as per my rights under state and federal laws that protect me as a consumer. I want to make it clear that Im not making this request an error. My information was incorrectly reported which is why Im writing you for a resolution. I want to personally thank you for taking the time to review my grievance and I look forward to your continued assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: O n XX/XX/21 I signed up for a cruise on XXXX and if I wanted to reserve my reservation I had to give a deposit by XX/XX/21. Barclays was offering a deal that if you open a credit card with them and use their card they would credit me back XXXX dollars towards the cruise I signed up and got a reply back stating it would take time for them to decide if I was credit worthy. I then gave XXXX the required deposit from my checking account. A week later Barclays sent me a credit card. Because they did not give my the credit on XX/XX/21 I am out of luck on the discount. ON XX/XX/21 I tried to activate the card but Was told a specialist would activate the card. I WAS PUT ON HOLD FOR 2 HOURS NO ONE ANSWERED THE PHONE AND I GAVE UP. credit card XXXX mastercard
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34952
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/2021 amount of {$1300.00} My Barclay Mastercard was used on a fraudulent charge for a jetblue ticket. I called the customer service the same day I noticed the charge, they told me to wait a week. the charge was temporary removed but recently they placed it back on my account, according to their investigation department, their decision was made based on the fact that in the past I had purchased tickets with the same airline. Not this time. I did not make nor authorized this transaction. I called their customer service department and they want me to fight the charge with the airline ; however, the airlines does not provide any information. I decided to close the account with them. However, the balance is there and I will not pay for the something that I did not use. It's a fraud. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33405
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I'm trying to file a dispute against a merchant, XXXX for a purchase on XXXX, in the amount of {$98.00} that the merchant itself isn't taking care of and neither is barclay. I've tried to dispute first with XXXX because the order was some how lost and I've cancelled and they wouldn't, then I've tried to refund since it's misplaced and not delivered to me, no one is helping. I've then tried contacting barclay and they won't even help. Due to this XXXX, XXXX generation of employee 's and incompetent companies, I have to come to you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I was part of the XXXX " XXXX to Barclays '' transition. I had an XXXX branded XXXX credit card for years with no problems. XXXX recently decided they would transition everyone over from a XXXX XXXX to a Barclays Mastercard. I never gave anyone express permission or signed anything permitting a Barclays account to be opened in my name. I tried to call Barclays to prevent the account from opening, but since I did not have an activated card yet there wasn't really a way to get a Barclays customer service representative. I recieved the XXXX Barclays Mastercard in the mail, and I thought if I activated it at least I could contact Barclays to close the account. In the past week I have attempted numerous times to reach a customer representative on the phone ( the only way I can cancel ) with no success. Wait times typically run over an hour before I disconnect. These are not isolated incidents. Numerous complaints on social media indicate wait times up to 4 hours before people give up. Barclays is making it impossible to close this account. I do not want to do business with them, and there apparently is no realistic way for me as a consumer to terminate this relationship.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32092
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A