Date Received: 2022-07-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: ACCT # XXXX XXXX XXXX XXXX CARD IS PAID OFF
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Barclays Mastercard closed my account without my knowledge on XX/XX/2022 charged me an annual fee of XXXX. XXXX in XXXX of 2022, took my XXXX award points and miles, charged me XXXX dollars in late fees. This is consumer abuse and fraud at its finest. I am shocked that a company the size of Barclay would stoop to this level considering I have been a loyal customer for so long. I contacted Barclays on XXXX, XXXX, 2022 in hopes of resolving this matter. I spoke to a representative and a supervisor and neither of them seemed interested in assisting. Needless to say I am appalled, shocked, and disappointed in the lack of ethics displayed by Barclays business practice. Furthermore, I am wondering how many other consumers have been on the receiving end of this unethical practice. It is estimated that this practice has cost me close to XXXX dollars in award points and monetary value.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63139
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I requested a copy of my original credit card agreement but was told they can no longer send it to me since the account has been closed and sold to a debt collector.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20879
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In XX/XX/2020 my Barclay card was written as a charge off and sent to a debt collector. That debt collector then sued me for the balance in XXXX XXXX XXXX in New York. I have gotten a letter from the court stating my balance was paid in full. Barclay card is still reporting on my credit report that I owe {$12.00}. Therefore giving all negative remarks on my credit report. My balance was paid off in court.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 120XX
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Barclays Bank Account Number XXXX XXXX I wrote to XXXX on more than one occasion informing them that this is not my debt and I am not responsible for this debt. This is actually my ex-girlfriends debt and I would like it removed from credit report. They have not done so. I did not apply for this debt and I am not liable for this debt so I don't understand why they won't remove it from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have been fighting a charge for months and now Barclay is saying I am out of the timeline to dispute a transaction. Below is the email, fax, and certified letter I sent to Barclay and nothing has been done on the fraudulent charge on my card. XX/XX/XXXX Dear Barclay Dispute Department, My name is XXXX XXXX, and I am writing to you in regards of case number XXXX. This has been ongoing issue since XX/XX/XXXX. I have spoken to numerous representatives and dispute investigators about my case. I have been getting the run around and different answers every time I speak to someone. The charge on my card for {$1700.00} from XXXX XXXX XXXX post date XX/XX/XXXX is a fraudulent charge on my account. I have provided proof to your department multiple times showing that I was not in the country at the time the purchase was made. I never even use my card a XXXX XXXX XXXX XXXX it was just used as a hold for the account. I have provided you multiple times proof of paying cash for my car rental. In the latest letter your department sent me. It claims I did not open up a claim within the two billing cycles. Below I will provide you a timeline of my experience with your departments. XX/XX/XXXX : Spoke to XXXX about the charge on my account and explained my situation. She said she will add it to my records, and I will receive a phone call from dispute Department. ( PHONE CALL NEVER RECEIVED ) XX/XX/XXXX at XXXX XXXX : Spoke to XXXX. I explained to her I spoke to XXXX on XX/XX/XXXX and explained the situation again. She then provided me with my first case number which was XXXX. Then explained to me that an investigator will be in touch with me. ( Again no one called me back ) XX/XX/XXXX at XXXX XXXX : Spoke to XXXX. For the third I told my story to a representative and gave them my previous case number. I was told it was still being worked on and that someone will be in contact with me. ( Third time no call back ) XXXX XXXX : Spoke to XXXX. For the fourth explained my situation. After speaking to XXXX, he gave me a second case number : XXXX. He then told me an investigator will look into my case and someone will be in contact with me. ( Fourth time no one got back to me ) XXXX XXXX at XXXX XXXX : Spoke to XXXX. For the fifth time explained my situation. She looked into my case and that someone will contact. ( First time I was contacted back ) XXXX XXXX : XXXX reached out to me about my case. She stated that the case was opened to late and that there was nothing they can do. I then explained that this has been an ongoing issue since XX/XX/XXXX. She then said that I if I want to reopen case, I need to send a letter to the dispute department again. I have been a member for over 6 years, and I have never had a problem like this. I have followed all protocols that your company requires, and I am still not being helped. I am asking for someone to please investigate my case and find out what happened. My card had an authorized charge and I do not understand why this situation was not taking more seriously. I have shown proof countless times to your department that it would be impossible for me to have make this purchase out of country. I need to know what the following steps that I need to take to help clear this transaction off my statements. Please call me at XXXX. Thank You in advance for your help! Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11694
Submitted Via: Web
Date Sent: 2022-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: this is a dragged out Dispute which has been lingering for over a year in XXXX oXXXX XXXX, i purchased a bicycle on a website promoted by face book the original charge was for $ XXXX did not feel comfortable with the purchase because i did not recieve a trackin # for the item which i had paid additional for express shipping. I called the credit card company and the filed it as a fraud case.i still recieved a bill and expected to pay it .months later i recieve a cheap XXXX fitness rubberband, althought the package did note state the name of the company i purchased the bike from, i am sure it pertained to this purchase. clearly a scam.I disputed the charge as i did not recieve what i paid for. the credit card company barclays bank Jetblue mastercard decided with the merchant, I appealed and after a year they once again sided with the merchant my bill is now doubled in interest and late fees.Most of these ridiculous dissisions are from incompetance of the employees which i have witnessed try to resolve the dispute.i am not sure on how this will help me without have my personal info
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XX/XX/2022, called to report that my Husband had passed away and in going through paperwork found credit card I did not apply for in my name. Asked them if they could mail me the application paperwork and signature card so I could see when it was taken out and what was charged to it. They said they were sorry they did not have access to that paperwork I would have to file a complaint or see an attorney to obtain.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85120
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This complaint is regarding a BARCLAYS BANK account that is being reported as 30 days late for the month of XX/XX/2020. Account number for this complaint is XXXX. This account was late at the beginning of the COVID 19 pandemic. I have tried reaching out during the time and afterwards explaining my financial situation and that I had just lost my job. Being late 1 time because of a pandemic should not be decreasing my credit score 40+ points and this should not be a factor in my creditworthiness. This is considered a COVID relief account and under H. R. 748 -- 200 SEC. 4013. This account should not be reporting as late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91324
Submitted Via: Web
Date Sent: 2022-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My authorized user lost her credit card and three unauthorized charges were made in XX/XX/2022. I disputed the charges and then Barclays re-added them to my balance claiming they were authorized. In XXXX, my authorized user sent a letter with documents to Barclays, re-disputing the charges. Barclays has not finished investigating but has left the charges on my account and they are accruing interest because I refuse to pay for unauthorized charges. The total amount of the charges is {$77.00} and the accrued interest so far is {$3.00}, not including interest accrued since my last statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11104
Submitted Via: Web
Date Sent: 2022-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A